Hello Alpha gives a modern and approachable feel right from the start. The products are thoughtfully designed, and the service was smooth and efficient. It’s a brand that makes everyday use feel effo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
I have been using Hello Alpha for several years now. It is a very easy process. Start a virtual visit, add your symptoms and some notes. Providers get back to you quickly and are very helpful. For ex... Voir plus
L'entreprise a répondu
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can... Voir plus
L'entreprise a répondu
Thoroughly enjoy this service. The doctors and nurses listen, and work to help get you on the right medication. I've only used it for birth control, thus far, but have had an extremely easy and enjoy... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Your doctor’s office is now online. From visits to prescriptions, get treated from home.
Coordonnées de contact
Etats-Unis
- contact@helloalpha.com
- helloalpha.com
4,1
Bien
8 k avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Hello Alpha
Hi Ruth,
Thank you so much! We are delighted to hear you found your experience 'Wonderful and simple.' Making healthcare efficient and easy for our patients is our top priority, and we appreciate your strong recommendation!
Réponse : Hello Alpha
Hi,
Thank you! We are thrilled to hear you've had a 'Fantastic experience, every time' you use us. Consistency and reliability are top priorities for the team, and we appreciate you recognizing our efforts!
help alpha is life changing
hello alpha has been life changing for me. it is so convenient to complete your visit online rather then scheduling appointments and having to leave work early to accommodate the office hours. It is a bit pricey per month but totally worth it for me.
16 octobre 2025
Réponse : Hello Alpha
Hi,
Thank you for sending this kind feedback. Hearing that Hello Alpha has been life-changing for you and that the convenience is worth the monthly cost is truly fantastic news for our team. We understand that pricing is always a factor, and we strive every day to ensure the value—especially the time and stress saved by avoiding traditional office visits—makes it worthwhile for you.
We are here for you whenever you need us!
PA Taryn F has been a wonderful…
PA Taryn F has been a wonderful provider. Very attentive and really listens to you. Support staff is very responsive and helpful.
18 septembre 2025
Réponse : Hello Alpha
Hey Zac,
That is wonderful feedback! We are so pleased to hear that PA Taryn F has been a wonderful and attentive provider who truly listens to you. It’s also great to know that our support staff has been responsive and helpful.
Thank you for sharing your positive experience!
Excellent customer service
I love that they are fast, responsive and timely on questions, and prescriptions, and just anything you may need.
I have recommended Alpha to many friends!
10 septembre 2025
Réponse : Hello Alpha
Hey,
That's wonderful feedback! We are thrilled to hear that you love how fast, responsive, and timely we are with your questions and prescriptions. Thank you for being a loyal patient and for recommending Alpha to your friends—that is the highest compliment we can receive!
Makes health care more accessible.
8 septembre 2025
Réponse : Hello Alpha
Hey,
That is excellent feedback! We are thrilled to hear that we are making healthcare more accessible for you. Thank you for the positive feedback!!
Réponse : Hello Alpha
Hey John,
That is fantastic to hear! We are delighted that you found our service easy to use and appreciate our quick response time. Thank you for the positive review!
10 out of 10 experience always with…
10 out of 10 experience always with Hello Alpha. They are an excellent and legitimate telehealth provider. I have been using them for quite a while now and I find them to be highly responsive and extremely convenient. They are very easy to communicate with also. And I always get a domestic provider. Highly recommend.
19 juin 2025
Réponse : Hello Alpha
Hey Renee,
Thanks so much for the positive review!!
They don't accept Medicare or Medicaid…
They don't accept Medicare or Medicaid and found them as very condescending just looking to get paid. The website is outdated and also when you sign up for SMS and email notifications they never come. You have to log in to see whats going on.
28 août 2025
Réponse : Hello Alpha
Hi,
We are sorry about your experience. We will look into the further to see if we can improve on our end.
Réponse : Hello Alpha
Thank you so much! We appreciate you taking the time to share your positive feedback. We are committed to providing outstanding service!
Absolutely awful
Absolutely awful. They say one thing then another NP gets on and says something totally different. Don't waste your money.
14 septembre 2025
Avis spontané
Always have a great experience with…
Always have a great experience with them. Highly recommend!
7 août 2025
Réponse : Hello Alpha
That's wonderful to hear! We are so pleased that you consistently have a great experience with our team and that you would highly recommend us. Thank you for the fantastic feedback!
Would not renew my prescription unless…
Would not renew my prescription unless I recieved pelvic scan.
I explained I was only renewing my script for estradiol but they refused.
They also refused a refund for my subscription, and requested I cancel my dispute with my cc. Which of course I did not.
3 août 2025
A consistently positive experience
A consistently positive experience with their providers across a variety of needs. I have recommended their services to friends that are also pleased with their experiences.
The only less than positive interaction I've had was attempting to reach out to them to ask a general question not related to a current "visit" - it is extremely difficult to get in touch with them outside of a specific service being provided, and I did not receive a response to the e-mail I sent through their system - the only way I found to attempt contact.
31 juillet 2025
Réponse : Hello Alpha
Hi Bridget,
Thank you for sharing your feedback with us. We're so pleased to hear that you've had a consistently positive experience with our providers and that you've felt confident enough to recommend our services to your friends.
We also sincerely appreciate you bringing your other concern to our attention. We apologize for the difficulty you experienced in trying to reach us for a general question and for the lack of a response to your email. We understand how frustrating this is, and it is certainly not the level of service we aim to provide.
Your feedback is invaluable and will be used to help us improve our contact process for questions not tied to an active visit. We want to ensure that all our patients feel heard and can easily get in touch with us whenever they need to.
Great in everyway!
Very easy process. Everyone is always very helpful. Great experience.
30 juillet 2025
Réponse : Hello Alpha
Hi,
That's great to hear! We're so glad that you found the process easy and that our team was able to be helpful. Thank you for sharing your positive feedback about your experience with us!
Hello Alpha has been amazing
Hello Alpha has been amazing! I’ve been a patient for over 2 years and every provider that’s assisted me has been excellent and professional. I’m able to message concerns or questions and the team always provides a prompt response.
25 juillet 2025
Réponse : Hello Alpha
Hi Paula,
That's so great to hear! We're thrilled that you've had such a positive experience with Hello Alpha over the past two years. We're proud of our team of providers and their commitment to being excellent and professional, and it's wonderful to know that you feel supported by their prompt responses. Thank you so much for your trust and for taking the time to share your feedback!
Helpful service but pricey
The practitioners have been super responsive. They get a five-star! However, I joined about 2 years ago as one of the first batch of customers. I believe the cost was $35 a month. That has almost tripled in the last year. Additionally, it would be really helpful if we could get receipts when you charge our card. I have had to go to your customer service to get those and some of us are going to turn them into FSA.
23 juillet 2025
Réponse : Hello Alpha
Can we provide receipts? @fawn
Great care with a fast response
I had such a great experience with this telehealth provider! The process was simple from start to finish —
I was able to connect with a professional without having to wait weeks like I would at a traditional office. The provider I had was kind, attentive, and really took the time to address my concerns. I felt heard, understood, and supported throughout the visit.
What I appreciated most was the convenience. Being able to access quality care from the comfort of my home saved me so much time and stress. The platform was easy to use, and the follow-up instructions were clear.
I would absolutely recommend this service to anyone looking for reliable, compassionate, and hassle-free healthcare. It’s such a relief to know I have this option when I need it.
20 juillet 2025
You get to know your Nurse…
You get to know your Nurse practitioner. Healthcare should be personal and some online services can feel one sided. Alpha was brought to my attention by Amazon and this is a real service that I can trust. By staying with one practitioner I can upload my current xray and labs and vital signs . Many of these labs , vital signs and even xray I can have locally unconnected to a clinic at affordable rate..so ALPHA uses team work .this Alpha is perfect for many who have no outside insurance on fixed income.
16 juillet 2025
Réponse : Hello Alpha
Hi Prizm,
That's wonderful feedback! We're so pleased that you've had such a personal and trusting experience with Alpha. We believe that continuity of care with one provider is crucial, and it's fantastic to hear that this has made a difference for you.
We also appreciate you highlighting how our model, with the ability to upload labs, vital signs, and even X-rays, makes quality healthcare accessible and affordable, especially for those on a fixed income or without traditional insurance. Thank you for recognizing our commitment to teamwork and for your trust in our service!
Well it has changed my life
Well it has changed my life. The food noises have stop and I have lost weight!!
2 juillet 2025
Réponse : Hello Alpha
Hi Nancy,
That's incredible! We're so happy to hear that your life has changed for the better. It's wonderful that you've experienced a stop to the "food noise" and have been successful in your weight loss journey. Thank you for sharing such a powerful and positive update!
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