HelloFresh New Zealand Avis 

Really disappointing experience with HelloFresh. My deliveries were paused and somehow the delivery was unpaused without me realising. Meals were then selected that I wouldn’t have chosen myself, and honestly, looking at the meals that were selected, none of them are even things I would want.

I contacted support as soon as I realised what had happened, but because the box was already in transit there was apparently nothing they could do. I’m also not going to be home until Friday, and the solution was basically to find someone else to collect it.

I reactivated my account solely to browse the meal options and was unaware that doing so would automatically process and charge an order. I was shocked to receive a delivery containing products I would never have selected myself.

Although this may be technically legal, it is, in my opinion, an unethical business practice. Customers should be given a clear warning that reactivating an account will immediately result in an order being placed and charged. Taking payment without making this sufficiently clear is misleading and should not be allowed.

Love the variety quick and easy recipes full of goodness & nutrition.

Update from hellofresh’s responce to resolve: I have not received a request from them like they have said to contact me to resolve the matter. Call me like you said to resolve as im not chasing your company ! Terrible service and ownership!!!!

Very disappointing experience with HelloFresh.

I used their referral vouchers, which offered a $70 credit for each person referred who signed up and ordered. I had at least two successful referrals, so I was expecting $140 in credit. Its a scam don't bother referring!

I have now contacted HelloFresh around 6 times by phone, as well as several times through online chat. Each time I was told they would look into it, but no one has followed up or resolved the issue.

It’s extremely frustrating that customers are encouraged to refer friends and help build their business, yet the promised referral credit has not been honoured.

It’s a real shame because I actually liked the food and would of continued, but after this experience I’ve lost trust in the company and their customer service. Very disappointing. They need to do better!

STEER CLEAR.

Potatoes......hello fresh... potato varieties high in sugar are not made for Chips/roasting...please dont.... received these in my order 3.8.26.
Steak was dreadful.. could not identify the cut of beef... salad...mmm lettuce and radish... garlicy beans needed pre cooking and finishing off fried with garlic and a few fried cashews to elevate the flavour.. onions and mustard sauce?? Seems very amateurish.. parsley swapped for mint on another dinner... just not right...
Was excited to be able to come home and have an easy cook delicious dinner.
Tried it for 2 week's. Cancelled.

I signed up for the free trial because I wanted to try the service before committing to a subscription. After signing up, I cancelled my subscription, but the website still indicated that my trial box would be sent. I intended to re-subscribe if I was satisfied with the product. Unfortunately, the box was never sent, and I was then informed that I was no longer eligible for the free trial. This experience has been very disappointing, and I will not be using this service in the future.

I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on busy days. I've enjoyed trying new dishes that I probably wouldn't have made otherwise. I highly recommend HelloFresh NZ to anyone looking for convenient, tasty, and stress-free home cooking.

Straight forward, great arrival times, delicious food, whole family now cooking😂😄👍

Not enough food, small vegetables, too expensive

If you’re tired of boring, straightforward online shopping and instead crave the adrenaline rush of a hostage negotiation, HelloFresh is absolutely the company for you!

I made the rookie mistake of placing a discounted order and then attempting to cancel it a mere five minutes later. Silly me, assuming a modern tech company would have a simple "Cancel Order" button. Instead, HelloFresh treats you to a complimentary Digital Escape Room.

Here are the premium "features" I experienced during my five-minute membership:

The Phantom Customer Service: You get the sheer privilege of navigating a chatbot maze to reach a human who never arrives. If you leave a clear cancellation message and log off to live your life, joke's on you! When I called later, they informed me that because I didn't wait indefinitely in the chat window for their royal confirmation, they are forcefully mailing me groceries against my will.

Aggressive Digital Pickpocketing: My invoice was supposed to be $69, but the card I used only had a $36 balance. A normal company’s payment system would simply fail the transaction. Not HelloFresh! Their billing system is so wildly dedicated that it just repeatedly hammered my card until it managed to scrape out the remaining $36. I didn't realize "just take whatever loose change they have in their pockets" was a standard corporate billing practice now, but you have to applaud the sheer, unapologetic desperation.

Aged-in-Cardboard Cuisine: The cherry on top was being told they couldn't possibly cancel my order because it is scheduled for delivery in three days. Let that sink in. That means your "fresh" ingredients are apparently boxed up and sitting in a warehouse for 72 hours before they even reach your porch. Aged to perfection, I'm sure!

If you are looking for a business that ignores your cancellation requests, randomly drains whatever loose funds it can find in your bank account, and holds your three-day-old food hostage... sign right up!

For everyone else: Stay far, far away. This isn't a meal delivery service; it’s a next-level scam.

My wife and I have been using Hello Fresh for 3 meals a week since the next door neighbour gave us a free box voucher in 2020 during the lockdown. We have enjoyed the tasty meals and variety of choice. I have learned to cook the meat while my wife always cooks the vegetables. The quality of the chicken and especially the beef strips always left a lot to be desired but I am happy to say that both have improved heaps lately (compared to West Gate PaknSave). I do think that your vouchers these days are a waste of time,-who's going to pay $80 for a "free" box? Actually, the main reason I'm writing is to let you know I really miss those tinfoil cooler bags you used to send the meat in. I am a fisherman and each tinfoil bag was used at least another 6 times to put my catch in before they were finished. The paper bags you use now are finished the moment they arrive! You could save the planet and go back to using something a lot more useful!!

I like not having to think about what to make for dinner. Each meal is full of flavour and with the range I select we have something different every weekday

Pretty satisfied in all areas the amount of plastic does concern me little packets etc be good to have an alternative 😀

Thoroughly enjoying this service, delivery spot on and made weekly meal preparations easy and enjoyed by teenagers in house, preparations & eatable 😘

Cancelled Subscription Call Follow-up * Beware*
My wife cancelled her subscription due to constant items missing & poor quality veg.
She took a call this morning from HF asking questions,why, rate service etc & 10 minutes of verbal diarrhoea, at no point was her account discussed or any request to re-activate her account or re-commence deliveries. After the call she received an email titled “Welcome Back” her account had been re-activated & deliveries re-instated ! This is illegal ! At no point was this mentioned, requested or agreed. She had to phone customer services to close her account again.
Bloody disgraceful.

Such good meals. Super easy and great value. Highly recommended

Good all round!
We have enjoyed the change from another foodbox. Costs are similar but we have really enjoyed the meals. There is a huge variety each week and I like the options to upgrade certain meals for special occasions.
I also love that I can swap box sizes ahead of time without needing to set a reminder to change them over and then change them back. Well done.

everything is as advertised

F ailed deliveries for 3 consecutive weeks

I live in Western Bay of Plenty. I placed my first week's order, and the funds were withdrawn so I was expecting an order only to later in the week to receive a text to say my order had been cancelled because they could not find drivers to deliver on Sunday. My regular delivery day was going to be changed to to Saturday effective the following week.

A refund was processed but the higher discount available on the first unsuccessful purchase had been allocated so I was required to contact the service centre to have that reinstated, which I did.

Then, the following Saturday came and went and nothing was deliverred. I checked my account and it said had been. So, again, I went through the terrible chat bot (apparently a human, but I don't buy it) to get a refund.

The third week was a repeat of the second with the app saying the order was delivered. The process of getting a refund was somewhat more difficult because they asked for my account number to process the refund (which had not been required the second week) and in the process of me getting the number, the chat disconnected so I had to re-restart the chat the following day to ensure the refund was processed.

I have had better experiences with Hello Fresh than this in the past, but three consecutive weeks of no deliveries and needing to deal with their 'agents' is unacceptable.