Farid was incredible! Had such a simple and easy move experience with him. We moved from the basement up to the very top flat of another building so was concerned about all the stairs but Farid was ef... Voir plus
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Lisez les avis des autres
This is my first time with Hello Vans and my first impression is very good. A huge amount of thought has gone into making the system efficient and warm. Great call centre staff and Mehdi and Ahmed we... Voir plus
Adam and his workmate were great! They both worked extreemly hard throughout the day- in a challenging environment where lots of items needed to be recovered and moved safely. They were friendly and i... Voir plus
Nice and friendly staff. Mehdi and his team were really helpful throughout the move. Bit disappointed when added additional hours and person in the middle of moving , I had to pay by bank transfer onl... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hello Vans is a reputable and reliable nationwide moving services provider, offering a wide range of services to cater to the diverse needs of its customers. With a fleet of over 150 movers, man with a van and handyman services, we have the resources and experience to handle any move, no matter how complex. As part of the Hello Vans family, we have three distinct services that make us stand out from the crowd. Hello Handy is a dedicated handyman service that provides expert assistance with furniture assembly, dismantling, mounting, and hanging. Our team of professional handymen is equipped with the necessary tools and expertise to handle any job efficiently and with a high level of attention to detail. Hello Movers, on the other hand, provides reliable and efficient moving services. Our team of expert movers is trained to handle everything from packing to transportation and unpacking, ensuring that our clients' belongings are moved safely and efficiently. We take great pride in providing our customers with a stress-free moving experience and ensuring their complete satisfaction. As the parent company, Hello Vans is the go-to destination for anyone looking to compare multiple moving providers and book online. Our website offers a user-friendly interface where customers can compare quotes from multiple providers and book the one that best meets their needs. Our easy-to-use platform and friendly customer service team make the booking process quick and hassle-free. At Hello Vans, we are committed to providing our customers with high-quality services that meet their unique needs. We help hundreds of customers with their moving needs every month and take pride in our ability to consistently exceed their expectations. With a focus on exceptional customer service and attention to detail, we are the ideal partner for anyone looking to make their move as smooth and stress-free as possible.
Coordonnées de contact
46 Harvey House, TW8 0DJ, Brentford, Royaume-Uni
- 020 3633 8267
- info@hellovans.com
- hellovans.com
4,6
Excellent
2 k avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Mehdi and his team were great
Mehdi and his team were great! They moved a heavy sofa up 3 flights of stairs, including helping us take doors of hinges without issue. I would highly recommend them as movers. They handled all the equipment carefully to ensure no damage.
18 janvier 2026
Avis spontané
Great Service and Professional
Great Service and Professional, Helped with everything from starting to End, and Great Man Shahid
18 janvier 2026
Avis spontané
Quick and efficient
Hello Vans are a great choice for moving. Quick, easy to contact and efficient. Bhaktiyar helped us with our move and it was smoothly done in time. Thank you!
18 janvier 2026
Avis spontané
Meysam was helping my move today and he…
Meysam was helping my move today and he is absolutely fantastic. Communication was clear and prompt from start to finish, which made the whole move stress-free. He handled all of my items with great care and worked incredibly efficiently — loading and unloading was done safely and much quicker than expected.
Highly professional, reliable, and friendly. I would definitely recommend Meysam to anyone looking for a smooth and hassle-free house removal.
17 janvier 2026
Avis spontané
Adam from Hello Vans
Had a guy from Hello Vans named Adam I believe, that came and helped me move a few heavy items from my third floor apartment to my new house.
He was professional, helped a lot very chatty with me.
Made a stressful thing to do, less stressful and it went very well and quickly.
I would definitely use this service again in the future if I ever need it.
👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
12 décembre 2025
Avis spontané
Excellent service
Excellent service. They worked hard and handled what was fragile with great care. Really like to thank Taha for doing such a good job.
15 janvier 2026
Avis spontané
Excellent, Professional Service
Excellent, professional service - arrived early and finished the job efficiently and in time.
16 janvier 2026
Avis spontané
Réponse de Hello Vans
Thank you for your kind review, Lu. We’re really pleased to hear that Shaheed was friendly, communicative, and helpful. We appreciate you choosing us and hope to assist you again in the future.
Easy team to work with
Slight delay with arrival time but out of their hands, upon arrival polite, quick and efficient helping both ends off the move. 5/5 for Mehdi and his team.
10 janvier 2026
Avis spontané
Réponse de Hello Vans
Thank you for the great review. We really appreciate your understanding regarding the delay, and we’re glad Mehdi and the team were polite, efficient, and supportive at both ends of the move. We’ll be sure to pass on your 5/5 feedback to them.
Adam was Amazing
Adam was on time, very efficient pleasant and loaded everything and offloaded with efficiency and care, could not have asked for a better person for the Job.
Thanx again Amazing Adam.
28 décembre 2025
Avis spontané
Réponse de Hello Vans
Thank you for such a wonderful review. We’re delighted to hear that Adam was punctual, efficient, and handled everything with care. Your kind words mean a lot, and we’ll be sure to share your feedback with him.
Réponse de Hello Vans
Thank you for your feedback. We’re glad you were happy with the service, and we truly appreciate your recommendation it means a lot to us.
They were very efficient and did a…
They were very efficient and did a great job!
8 janvier 2026
Avis spontané
Réponse de Hello Vans
Thank you for your review. We’re pleased to hear the team was efficient and did a great job. We really appreciate your support.
hello vans was amazing and super quick
hello vans was amazing and super quick, efficient and professional team, especially shout out to Farid! i couldn’t be happier with their work. nothing compared to my last move with another company. id choose you again anyday!
8 janvier 2026
Avis spontané
Réponse de Hello Vans
Thank you for the fantastic feedback. We’re really happy to hear you had such a smooth and quick experience with our team, and we’ll be sure to pass your special thanks on to Farid. It means a lot to know we made your move better than your previous one, and we’d be delighted to help you again anytime.
Unnecessary Van Upgrade and Serious Consent Concerns
I paid an additional £82 after being advised that a medium van would not fit my belongings. On the day, a Luton van arrived and our items occupied only a small portion of the vehicle, making the upgrade unnecessary.
The driver arrived accompanied by his child without any prior disclosure or consent, which raised safeguarding and insurance concerns, particularly as I had confirmed I would not be travelling with the driver.
The driver also returned to our address the following day without prior agreement.
I raised these issues directly with the company, but my concerns regarding consent, safeguarding, and the necessity of the additional charge were not satisfactorily addressed. I am now escalating the matter through the appropriate UK consumer channels.
21 décembre 2025
Avis spontané
Réponse de Hello Vans
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet expectations and that you felt concerned by several aspects of the service.
Regarding the van size, recommendations are made based on the information provided at the time of booking to ensure the move can be completed safely and without disruption. We understand your frustration if the vehicle ultimately appeared larger than required, and we appreciate you raising this with us.
We also take safeguarding, consent, and professionalism very seriously. Your comments about the driver’s arrival and subsequent visit have been noted, and these matters are reviewed internally in line with our policies and insurance requirements.
We regret that you feel your concerns were not adequately resolved when you contacted us. Your feedback has been recorded and will be used to help improve our processes and communication going forward.
Réponse de Hello Vans
Thank you for your kind review. We’re pleased to hear you found the service careful, safe, and polite. We really appreciate your support.
Farid and his team did a great job
Farid and his team did a great job. They were professional and punctual and quick, and's made our move much easier.
2 janvier 2026
Avis spontané
Réponse de Hello Vans
Thank you for your lovely feedback. We’re glad to hear Farid and his team were professional, punctual, and efficient, and that they helped make your move easier. We really appreciate you choosing us.
Farid and his friend did a great job…
Farid and his friend did a great job helping me with the move.
Highly recommend Hellovans if you need removal service.
30 décembre 2025
Avis spontané
Réponse de Hello Vans
Thank you for the great review. We’re happy to hear Farid and his colleague did a fantastic job supporting your move, and we really appreciate your recommendation of Hellovans.
Shahid is an excellent person
Shahid is an excellent person, very calm and cool and most importantly well supportive in both loading and offloading. The company is really doing well. Keep it up brother! Well done.
26 décembre 2025
Avis spontané
Réponse de Hello Vans
Thank you for the kind words and encouragement. We’re delighted to hear that Shahid was calm, supportive, and helpful throughout both loading and offloading. Your support means a lot to us, and we truly appreciate the motivation.
Excellent service
Excellent service. Arranged for the next day and the driver helped us move all our stuff in and out of the property. Would definitely use again and would recommend to anyone without hesitation
22 décembre 2025
Avis spontané
Réponse de Hello Vans
Thank you for your wonderful review. We’re glad we could arrange everything quickly and that the driver was helpful throughout the move. Your recommendation means a great deal to us, and we’d be happy to assist you again anytime.
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