Henry Ford Health System Avis 

Unable to find anyone who knows what is going on and or who will provide any information about a patient even after providing medical power of attorney. I was told a doctor will talk to me. When that didn't happen after 3 hours I was told the doctor would call me. After 2 days - nothing. Animals in a shelter are treated better - the patient was told to sit in the chair or in the bed and not move even though they are more than capable and allowed to walk with me. After a week I was told the patient needs physical therapy due to lack of movement - but if there was someone at the hospital that could walk with the patient this would be an easy way to get patients out of the hospital earlier, reduce cost, open bed. Henry Ford is by far the least efficient facility I have had to deal with and will avoid by all cost in the future. I just hope they stop buying up hospital that work.

Since my Hematologist switched to the Henry Ford Network I have experienced nothing short of excellence. They are courteous, understanding, patient and really cares to get it right. I disagree with some of the negative comments I have read. There is no such thing as a "perfect" system. They do a quality job. Gave them a chance. 5 stars to you Henry Ford. Kudos to staff!

Henry Ford billing department is extremely unprofessional and either not trained properly, or purposely mislead patience. I had a Henry Ford billing person call me and ask me for my date of birth and other personal info. I said I can't release that info until I have I feel comfortable that she is actually from Henry Ford. She said she can't due to HIPPA. Ok, you called me lady. She said she was returning a call. I said I did not leave a message. They changed her story and said that she was the rep that I talked to on the phone with my insurance provider. I said ok, what is the name of the insurance rep that was on that call. She said she can't say due to HIPPA. That is 100% false as HIPPA does not govern that. She got upset that I didn't want to want to take her at her word and give my personal info to a person who can't prove who they are.

Henry Ford, please train your reps not to lie or mislead and to be more professional. Stop this non sense. So many elderly and trusting people get scammed and your reps are making patients feel bad that they want to confirm they are who them are. This is unacceptable.

Henry Ford has unfair billing practices - I made an appointment to be seen at Pain Clinic - was told visit would be $125, which I paid prior to being seen. I received a bill for $343 no explanation for charges (no tests or x-rays, only consultation was provided during appointment), nor reflection of $125.00 payment - when I called about bill, the customer service rep could not explain charges - I will never go to Henry Ford again - shame that the greedy are allowed to hold our health as hostage. Horrible, horrible, horrible business ethics, which in turn affects patient care.