Henson Motor Group Avis 

Callum at Henson car store Newcastle ,were really helpful, professional, and made the whole car-buying process smooth and stress-free. I appreciated , patience, and how clearly you explained everything. Your customer service was excellent, and you made me feel confident in my decision. Thank you for going above and beyond—I’d definitely recommend you to others looking for a car.

Just purchased 3rd family car from Hensons ponteland road over couple of years . Great service from all the staff as always happy bunch and very helpful always trying to give a good deal and look after me that’s one of many reasons I do go back the back up service excellent thank you all again until my next car from yous .👍D noon

Bought a BMW from Callum and it went smoothr than anything. Would highley recommend!!

callum sorted the job nicely, no stress couldn’t have been easier. get that lad a pay rise! in & out driving away with my new car, cheers Callum

Ask for Tom Kenny! Young lad but knows his business. Henson Motor Group, very helpful very flexible and supportive throughout.

Tom was great at making sure the car was ready to go. As i had work the same day.

Car was immaculate and defiantly a bargain!

I asked about any issues and they hid nothing!

They even topped up the car which saved me £60!

Charlie and callum were amazing. Very thorough explaining about the car which I liked and chose. No pressure like other salesmen. Overjoyed . Great company to choose your car. Thank you so much.xx

AVOID AVOID AVOID
This company is a complete shambles, I bought a 17 plate Nissan from them in June 2025 now less than a year later it’s failed an MOT. I took my car back to them in November as there was a wind noise coming from the front of the car which they said it was my tyres, I tried to argue this at the time but they weren’t interested. Fast forward 5 months my car has failed its MOT on a front suspension arm (a suspension arm failing generates a wind noise before it’s completely gone) which I previously reported. They now do not want to help me even though my car has a 2 year warranty that can be repaired through their garage under warranty they want me to go through the RAC instead which again is more hassle when they could do it themselves! Regardless to anything if I didn’t have warranty my car would need repairs. I have had a health check with Nissan today and to fully get my car 100% it’s going to cost me £1200!! You do not expect to spend this amount of money after buying a car less than a year ago! Not to mention my husband also bought a Tesla from them the month after me that now has a broken battery!!! If I can give you any advice never buy a car from here, they will fob you off with all repairs and say they just can’t help! Regardless to miles, or what we originally reported my car is unroadworthy 10 months from purchase and this is unacceptable!

Stress free. Very friendly and able to answer all my questions and queries.

Hi the guy that delt with me was so good 👌 first class service would nightly recommend him and this company unreal so happy I got my dream car thanks again

I had such a lovely experience buying my car from Charlie from start to finish. What I really appreciated was how he sourced the car specifically for me, taking into account exactly what I was looking for and my budget. It felt so personal, and he absolutely delivered on everything I wanted.

He really took the time to make sure everything felt right for me. There was no pressure at all just honest advice and a warm, approachable attitude that made the whole process so easy and enjoyable.

I’m absolutely over the moon with my car, and I wouldn’t hesitate to recommend Charlie to anyone looking for a smooth, stress-free experience.

Just bought a car from Henson couldn’t recommend them enough and especially Charlie who went over and above.. nothing was a problem will definitely use them in the future

Big thanks to Tom and the team at Henson motorgroup for a completely hassle free carbuying experience.

Callum provided a top notch service and made the whole process easy and simple. Callum was non pushy from the start and worked hard to get me the best possible deal. No doubt I’ll be back in the future, the man is a credit to the business!

Reserved a car online and did a test drive. Tom was great and answered all of my questions and sorted everything quickly and professionally.

Car has been great since. Quick and easy service.

Had really positive experience with the Tom Kenny, They were knowledgeable, approachable, and took the time to understand exactly what I was looking for.

Can’t recommend this place enough. Easy laid back no pressure sales team. Tom was great from start to finish.
Very good insight of the cars and the finance options.

Darren was really lovely and knowledgeable throughout the whole process. No question was unanswered and he went the extra mile to ensure I got the car I really wanted! Overall a great experience here, you aren’t hounded and feel you can ask questions without leading any of the salesmen on! Thank you!

I have just been in today and honestly I couldn’t be happier I got a 1 series bmw, a massive thanks to Darren for everything he’s been amazing, couldn’t be happier.

I found Henson Motor Group through a bad credit broker, but the whole journey of getting a new car with a new finance company approved through them was outstanding from start to finish.

A special thank you to Darren McIntosh, who truly went the extra few miles to make sure I was satisfied as a customer. Because of my credit profile, the finance rate was higher, but I want to make it clear that this was my choice to go ahead with that option — Darren actually tried to find me cheaper finance options and better deals, which I really appreciated.

Even though we were over 250 miles away, he managed everything professionally and smoothly. He did what others couldn’t and gave me the reassurance that I was in good hands throughout the whole process. Communication was great, everything was explained clearly, and the whole experience was much easier than I expected, especially considering my credit situation.

Cristian thanks you, Darren! Highly recommended dealership if you want people who actually care about the customer, not just the sale.

Great staff service, dealing directly with Charlie, excellent service from start to finish. Great car selection available at the shop