Henson Motor Group Avis 

651
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Generally good experience buying a car. Henson's refused to give a price for delivery despite advertising a national delivery service, this meant a days travelling and overnight stay in Newcastle to c... Voir plus

Noté 5 sur 5 étoiles

Great experience buying a used car here. Callum was fantastic — professional, friendly, and very natural, which made us feel really comfortable. There was no pressure or aggressive sales tactics at al... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Darren was really helpful with my choice of car. Right from the first email to the test drive and then to handing the keys over I never felt rushed (or as a female, patronised) and he answered all m... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Darren was very thorough with details and information, there was nothing hidden and he carefully explained everything I wanted to know. Super friendly service and looking forward to any after sales ca... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Véhicules & transport

Écrit par l'entreprise

Established in 1996, Henson Motor Group is one of the UK's largest car supermarkets. Search over 3000 quality cars and find the most competitive finance rates. Visit our Newcastle showroom today to find a car that is right for you.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

651 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 69 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(651)

111 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

"Outstanding Service and Hassle-Free Car Buying Experience at Henson Motor Group"

I recently purchased a car from Henson Motor Group and had an outstanding experience thanks to Callum. From start to finish, the service was incredibly quick and efficient—Callum explained everything clearly and made the whole process stress-free. I made my initial enquiry on a Wednesday, and by Friday, the car was ready!

Even though I’m based in Huddersfield, West Yorkshire, Callum arranged for the car to be delivered right to my doorstep, which was so convenient. There was absolutely no pressure to buy—just genuine, friendly advice. The car I originally enquired about had already sold, but Callum took the time to understand exactly what I was looking for. I’m so glad I trusted his recommendation and went for the Volvo XC40 automatic—I couldn’t be happier with my choice.

I highly recommend Henson Motor Group and especially Callum for anyone looking for a hassle-free car buying experience!

30 mai 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Darren was amazing

Darren was amazing, he was very helpful. He really did go above and beyond to make me feel comfortable during the sale. Such a lovely gentleman. Would definitely recommend him to anyone.

21 mai 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Callum was so helpful I went to look at…

Callum was so helpful I went to look at the car on Sunday and he had everything sorted by Tuesday, couldn’t have asked for better service

6 mai 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Part ex’d my old car for a new car

Part ex’d my old car for a new car. Great service and dealt with by Callum, sorted me out super fast. Would defo recommend, and will be back in the future!

7 mai 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

I just got a car from Henson and Callum…

I just got a car from Henson and Callum was a top chap in sorting out the papers works. I still haven’t used the car for long but the customer services I received was wonderful.

29 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Darren was very helpful.

Darren was very helpful throughout would definitely recommend. Great service from Darren went above and beyond!

30 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Car Sale

Richard and Lee just bought my car for a great price, transaction was seamless, money in bank immediately and they even dropped me off at home. All done in less than 45 minutes. Would highly recommend.

30 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 3 sur 5 étoiles

Bought hyundai veloster that had been…

Bought hyundai veloster that had been accident damaged and poor repaired after getting InTouch with the previous owner this was confirmed and photos sent . After returning the car they were professional and was very helpful as I was not very respectful to them they did refund deposit and sort the finance out . I would say go and inspect there stock as the salesman said car was in his words "mint" totally different yellow on one side of car also overspray and masking tape marks . Thanks for your response there are touch ups and also smart repairs and as for a 13 year old car that was £2000 above cap clean i expect a better standard off car that has been painted all the way down one side off the car I'm happy to post the full damage of the car from previous owner who hit another car and got rid of the veloster as they could not live with the difference of yellow after leaving the car industry after 20 years i won't recommend or buy from you again . I am still waiting for the rac report and have been refused it as we both know it's not a report or even a inspection it's only a headline to sell there warranty or a hpi that may not recognise any damage as it was sorted by previous customer insurance and as stated i have the proof of damage 2 doors and rear quarter don't try and fob me off with a small repairs on a 13 year old car

12 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello,

Thank you for taking the time to write us a review, we are naturally sorry that you feel this way. As the vehicle is over 13 years old it can be expected that it may have had some light repairs carried out at some point, the vehicle did undergo our stringent RAC check whereby it passed without issue.

We are pleased that we managed to resolve this in a timely manner for you.

We wish you the best of luck with your next purchase.

Noté 1 sur 5 étoiles

Tried to sell me an ex Rochdale taxi

Tried to sell me an ex Rochdale taxi, I only found out when I paid for my own vehicle check online . Company had the cheek to withhold and keep my deposit when I withdrew from the deal.
Tread carefully.

20 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hi Michael, thank you for leaving us a review. We have searched our records and the only deposit we have taken under this name has actually been refunded. Please do get in touch if you have an outstanding deposit as of course we will refund it immediately. As for a vehicle being used as a taxi, this is not something we retail and our vehicle checks are made available to all of our customers. Many Thanks.

Noté 5 sur 5 étoiles

Darren is the best sales person i have…

Darren is the best sales person i have ever worked with and smooth process too.

31 janvier 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

unbelievable service from darren been…

unbelievable service from darren been buying cars for 20 years and can honestly say he was the best by a country mile will tell all my friends and family about him

17 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

This is my second car through henson…

This is my second car through henson group and always looked after by the team there. They sourced a specific car for me in the specification i required at the price i was after.

12 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

First time at Henson

First time at Henson, I was looking at EV cars and initially looking at Mercedes, Darren advised us on looking at something else with better range to meet my needs and came across Mustang Mach E. After test driving, decided it was a great car.

Darren was a great help, everything was explained simply and all questions answered.
Will definitely be recommending and continuing using in the future.

8 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Finally got a brilliant car with the…

Finally got a brilliant car with the help off darren very lovely and friendly

Made my car spot on also told me if I have any problems to ring him
Thank you so much everyone !
Ash x

4 avril 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Great sales experience so far

Great sales experience so far. Callum sold us the car and done a good job.

30 mars 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Recently purchased a car from this…

Recently purchased a car from this garage, was introduced to the garage via a third party & very pleased with the service received. I Dealt with Callum Smith personally - he was extremely helpful & informative throughout the process, he was very good with correspondence & getting things organized for me to collect my car. Extremely happy customer. Thankyou Callum!

25 mars 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Bought a car

Was served by Callum, he did a great job with our purchasing experience.

18 mars 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

Noté 5 sur 5 étoiles

Brilliant from start to finish

Brilliant from start to finish, Jack was very helpful answering any questions I had about the car and the buying process and kept me updated the whole time.

14 mars 2025
Avis spontané
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Réponse de Henson Motor Group

Hello thank you for taking the time to leave us a review.

We hope you enjoy your new car.

Many thanks,

The Henson Team

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