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Lisez les avis des autres

Noté 5 sur 5 étoiles

The order and delivery process was great. There was a slight issue that was totally my own fault as I had misread the information provided. I asked to return and I was given a refund for the particula... Voir plus

Noté 5 sur 5 étoiles

Appears an ethical company caring for the needs of our hairies. Lovely choice of products, fairly well packaged ( big box for small item). Having used the shampoo on both my Cavs, their coats are shin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I discovered Herbal Dog. Approximately a year ago. Have purchased dental/plaque powder along with joint care powder. They are being used as a preventative measure. Just started using Herba flex oil fo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having recently adopted a Cocker Spaniel we had Herbal Dog recommended to us by a friend. We were a bit unsure about things we would need but Gemma was fantastic help. She gave us some great recommen... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin d'articles pour animaux

Écrit par l'entreprise

UK's #1 Herbalist for Dog Supplements & Herbal products


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

125 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Calming tonic is amazing!

Calming tonic is amazing!! My dog is a rescue from Greece who suffers anxiety at the best of times. On the run up to bonfire night I have given Arta the drops daily and she has not flinched at the noise and has stayed relaxed and happy. I have tried lots of products from the vet and online and nothing has had the same effect. These are going to be part of a new happier settled life for my girl.
Thank you!

5 novembre 2024
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Réponse de Herbal Dog Co

Thankyou for such a great 5 star review! We are so happy these have had a great effect on your pup and hope they help her even more in the long run! xx

Noté 5 sur 5 étoiles

Fantastic customer service

I ordered via TikTok shop and realised I hadn’t changed my address after ordering.
Emailed the customer service and within half an hour had a reply. Problem solved.
Customer service at its best.

1 novembre 2024
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Réponse de Herbal Dog Co

Thank you for your feedback it really means the world to us! Glad it was all resolved for you xx

Noté 1 sur 5 étoiles

not free shipping

All over the website during my order it was stated that I would receive free delivery.
I contacted customer services and Lauren informed me that I had ordered using a trade account.
I then asked them to let me know , where on my invoice this was shown and I have not received a response.
I left it for over 48hrs in case they were super busy and still no response when I messaged again.
Really not acceptable in my humble opinion.

24 octobre 2024
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Réponse de Herbal Dog Co

Hi thankyou so much for taking the time to leave a review. Lauren has been on holiday but if you pop me a message hello@herbaldogco.com and i will look into this straight away for you. Free shipping as per the website T&C's is free for all orders to main land Britain under 6kg and for our retail customers only xx

Noté 1 sur 5 étoiles

I didint receive my item

I didint receive my item. I ask for money back. They don’t want pay back. !! Avoid very bad coustomer service!!

1 octobre 2024
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Réponse de Herbal Dog Co

Hi we are really sorry this has happened, please could you contact hello@herbaldogco.com and we will look into this for you x

Noté 5 sur 5 étoiles

Ordered the yeast powder

Ordered the yeast powder, for my chihuahua who had a yeast problem, an gave it to my jack Russel who was suffering with itchy ears ( after years back & forth to vets, and put on steroids!!) after only a week of using Codys ( chihuahua) brown patches had started to clear, and cocos ( jack Russel) ears had started to calm down and hair starting to grow back, and they’ve both stopped itching..I wish I’d took before and after pics, I’d highly recommend this, my 2 love it mixed with there food an a bit of salmon oil.. keeping them both on this, an is now gonna be a monthly subscription
Thank you

28 septembre 2024
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Réponse de Herbal Dog Co

Wow that a great 5 star review thank you so much! We are so pleased it has helped both of your dogs and greatly appreciate the feedback! xxx

Noté 1 sur 5 étoiles

Herbal Flea "Spot On" Is a Waste of Money

Your advertising is entirely misleading. You claim a weekly dose of your flea "spot on" medicine will render your dog flea free. Yet when trusting customers believe your marketing, purchase your not inexpensive product, find it does not do as described, all you say is "visit the vet". People are being mislead by your false claims. You should be ashamed. This product is a waste of money and you should not be misrepresenting a product as that is fraud.

24 septembre 2024
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Réponse de Herbal Dog Co

Hi Nicola, thank you for taking the time to leave a review. Our products are not medicine and are for prevention only. You should always see your vet if you have fleas as this can become very uncomfortable for the dog x

Noté 1 sur 5 étoiles

I used this on both my cats an dogs an…

I used this on both my cats an dogs an used it for 2 months. A now have all got fleas. So I’m fuming. Does not work. Do not buy. All I can say about it is it’s harmless to all creatures including fleas. An it smells nice. Had high hope for this product a it’s rave reviews.. very disappointed an I would give it half a star.

24 septembre 2024
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Réponse de Herbal Dog Co

thank you for taking the time to leave a review. Our products are not treatments and are for prevention only. As with all herbal products they rely on a strong immune system so if dogs are older or poorly this product might not be the best one for you x

Noté 5 sur 5 étoiles

Brilliant products supplements help my…

Brilliant products supplements help my 2 English bulldogs love the shampoos leaves their coats lovely smooth and shiny. The natural treat box amazing the dry shampoo lovely I’ve used every fragrance of the shampoos plus the yeasty and blueberry face wash and wrinkle cleaner

7 août 2024
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Réponse de Herbal Dog Co

Hi Tracey, what products have you used? Regardless we appreciate the amazing feedback and the 5 star review thank you so much!! xx

Noté 5 sur 5 étoiles

What a fantastic company and products

Discovered this company on TikTok and have never looked back there products are truly fantastic there my go to people if I need any help or advice they are always there and have loved watching this little company grow🥰

30 juillet 2024
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Réponse de Herbal Dog Co

Wow Julie we appreciate this so much! Your support means the absolute world to us thank you again! <3 xxx

Noté 5 sur 5 étoiles

Do not hesitate!

I have 2 smelly staffies that absolutely despise going in a bath (although they’d happily jump in the sea/ lochs etc) so thought I’d give the waterless bundle a bash and omg… the stuff is AMAZING!!! I am now left with two beautifully smelling staffies who luv their weekly rub down with their massive towel 🤩 leaving their coats feeling, looking and smelling lush 😍

We also ordered some herbs, due to my older girl getting to that age she just needs that little bit extra support to keep her gleam. We have only just started those but usually my girl is an absolute nightmare at taking anything but I sprinkle her herbs over the top of her meat on her Slodog slow feeder (which is an amazing size by the way!) and she laps it up so that is a great sign in itself 🥰

20 juillet 2024
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Réponse de Herbal Dog Co

Thank you so much for this amazing review! The waterless bundle really is a lifesaver haha! We hope the supplements have worked wonders for you too. Thank you again <3 xx

Noté 5 sur 5 étoiles

The Absolute Best Dog Products!!!

The Absolute Best Dog Products!!!

My main thing with Dog Products is that they contain nooooo nasties, having 2 French Bulldogs I like to keep everything natural!!! Boyyyyyy do these deliver!!!

The Shampoos, conditioners and dry shampoos etc are to die for, the smells are unreal and are so effective yet gentle!!!

The cologne I also use as room sprays around the home and in car as I do not like anything containing VOC’s that effect my 2!!!

I have literally bought everything because I can honestly and wholeheartedly say, they work, they are amazing and they are the best and are THE perfect products for our pooches!!!

Ps the blueberry face wash ❤️❤️❤️

12 juillet 2024
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Réponse de Herbal Dog Co

This is amazing thank you Greg! We take pride in all our products and its great to see how much everyone loves them too! Your feedback is greatly appreciated <3

Noté 5 sur 5 étoiles

Honestly love their products I've seen…

Honestly love their products I've seen so much difference, my boy nibbled at his paws constantly and had really bad tear stains. I worked so hard on his diet and knew that I had got the protein right I just needed a good pre/probiotic. I've tried afew different powders from gut to itchy skin and they've all helped in one way or another. Tear stains are 99% gone and itchy paws gone. I honestly recommend giving this a go for 2-3months and you will definitely see an improvement. 5*

25 juillet 2024
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Réponse de Herbal Dog Co

This is amazing thank you for taking the time to leave us a review x

Noté 5 sur 5 étoiles

Best animal products on the market

Great company and great people running the business have used herbal dog for the past 8months and wouldn't look anywhere else for my dog products, they smell great, packaged properly and always arrive on time.
Doing a great job girls and boys and can't wait for new products to purchase and test out.

20 juillet 2024
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Réponse de Herbal Dog Co

Herbal Dog Company have a full female senior team with 50% of the senior team having young children including below school age. This year 60% of new hires have been parents including a senior role being held for someone who was on maternity leave. Herbal Dog Company has always been and will continue to be a family first business allowing flexi time for its employees to navigate work and family life. Trust Pilot reviews are not verified.

Noté 3 sur 5 étoiles

Issue

AVOID !!! I ordered with Tiktok shop. A week later no dispatch so had to cancel the order so I decided to place an order directly via the website to see if it was just an issue with Tiktok. I then Spent over £60 and order arrived with SEVEN items missing but still been charged for full order ?!?! I sent an email - no reply. Phone number doesn’t work but still posting on their socials ?!?!

*update - changing from a 1 star to 3 star as once I finally got hold of customer service they did process refund efficiently.

10 juillet 2024
Avis spontané
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Réponse de Herbal Dog Co

Hi Lexy, thanks for taking the time to leave a review we are a small team so it can take a little time for us to get back to the messages. I am glad this has now been sorted for you. Kindest Suzzie x

Noté 5 sur 5 étoiles

All good now!

Issue resolved .
I placed an order via their website and received an email stating that my order had been dispatched.
Royal Mail tracking showed that they have not received my package.
It’s now 10 days since I placed my order.
Having received a reply, and prompt replacement it appears the problem has been with Royal Mail.
Happy to edit my review to reflect this.
Nobody should have undeserved negative reviews!

9 mai 2024
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Réponse de Herbal Dog Co

Hi Nick, thank you for taking the time to leave us a review. I can see you emailed at 8.27am and we responded to you 3 hours latter. As Royal Mail lost your order I can see the replacement was sent straight out and delivered the next working day. We are a small team sorry we were unable to get back to you as quickly. Please see reviews.io for all verified customer reviews.

Noté 4 sur 5 étoiles

Amazing customer service

Was excited to try their products and ordered after seeing them all over social media. There was a small issue with dispatch but the customer service by Sophie was amazing and she got it sorted straight away. Honestly better service than many big retail companies I have used in the past.
If the products agree with my dog I will be buying from them again.

24 avril 2024
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Réponse de Herbal Dog Co

Thanks for your feedback Dave! We hope the issue wasn't major and glad it was sorted for you :) xx

Noté 1 sur 5 étoiles

Terrible customer service

Terrible customer service. Placed and order last Monday, 48hour delivery. Still not received the order and tracking is saying Royal Mail have not even received it. It’s now Monday. I have emailed and messaged twice on Instagram, with no reply to either.
I now want a refund as I have purchased from another company.

15 avril 2024
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Réponse de Herbal Dog Co

Hi Gayle, thank you for taking the time to leave a review. Although the shipping service we use is royal mail tracked 48 this does not mean the products will be with you in 48 hours as per the website information. We are a small business and make everything by hand so things do take a little longer to get out sometimes especially after a bank holiday. The office is closed on the weekends and we did get back to you first thing Monday morning. If you require a quicker service we do offer Prime on our Amazon store. https://www.reviews.co.uk/company-reviews/store/www.herbaldogco.com

Noté 5 sur 5 étoiles

Waterless bundle …

Have recently purchased the waterless bundle. OMG my pug no longer smells of that puggy smell. I purchased the orange and bergamot and he smells lush. I now look forward to coming back from our walk to “wash” him. 5 🌟 from us

1 mars 2024
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Réponse de Herbal Dog Co

Thank you so much for this 5 star review! The orange and bergamot is great for cutting through harsh smells! we appreciate your feeback so much, thank you again! <3 xx

Noté 1 sur 5 étoiles

Product infested with insects.

Absolutely disgusted to find the Anal Gland Supplement had insects crawling around inside the packaging. My dog has used the product for years, but I cannot trust this company again. Will never buy from them again. Will be returning the box to them to investigate. Bought from Amazon. Email sent to company a moment ago asking for prepaid returns label.

11 février 2024
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Réponse de Herbal Dog Co

Hi have you purchessed this product from us as we are unable to find an order in your name? Can you pop us an email hello@herbaldogco.com so we can look into this.

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