Heritagelive Avis 

Elbow 13th Aug 22
I have never booked VIP tickets before but decided to treat us to something special. I really wish I hadn't bothered.
As the other review states, parking was difficult and it was a long walk to the entrance. No real beef with that but what I do have beef with is us paying over £20 extra per ticket and it being a complete waste of money.
I was promised picnic benches or comfy seating (unreserved) with a VIP bar and VIP toilets. When we got there all the seating was full and there was nowhere to stand or even sit. Part of the VIP area had its view blocked by bins as well.
I emailed Heritage Live to be told 'staff are doing their best'. I was also told 'if you arrive several hours after the gates were opened,it's not surprising seating was taken'. I arrived at 7.15, OK they might have run out of seats but there should at least be room to sit or stand, there was none.
I complained the view was poor due to bins being in the way to be told 'I was in the area myself 2 days earlier and the view was absolutely fine certainly not blocked by bins or anything else'.
I was told if I wanted a refund of the additional £20 I should contact Ticketmaster who u am pretty certain will say contact Heritage Live!
The response to my email was appallingly worded, accusatory and frankly amateurish. Such a shame as the venue itself was incredible.

Heritage Live at Audley End on 14 August
The roads were blocked for miles each direction. There were no people on the roads helping it to flow. We gave up in queue and decided to walk the last mile, as out taxi costs was racking up! When we eventually got to the admission gates, I’m not saying we were stripped searched but near enough. Very aggressive staff. I was appalled to see a lady in a wheelchair in front of us, having her medication examined on the table and being asked what they were for. What is happening we all paid a lot of money for an enjoyable evening. The average age of the people there were in their 50’s. To add insult as we couldn’t take drink in, we had to pay £7 for about an inch of Prosecco, they were selling bottles of Prosecco for £38. Another distressing incident was in the front seating, two ladies ran towards to stage, it was all in good humour, and we were all laughing at them as they waved their knickers in the air. They were literally dragged back by two burly bouncers. The whole of the atmosphere was very menacing. I will never go to another concert put on by Heritage. Tom it’s not all about huge profits, you need to review who is supporting your act. Not a great experience at all. And, don’t ask how long it look to get out of the field at the end. A lot of very angry customers

Tom Jones 14 Aug Audley End
Paid £7.90 in advance for parking through Ticketmaster [plus over £100 for tickets] which should have given fast track parking as advertised on website. No such thing exists, it took nearly two hours to get in and be parked in a field 15 minute walk away from the arena. Missed the first two acts as a result.
Whole organisation was a shambles.
Trying to get a refund of parking ticket [I know its a small amount but I hate being ripped off] - Ticket master refusing refund and tell me to contact Heritage Live which it impossible to do.

We booked to see Tom Jones at Audley End on 14 August 2022. We arrived at 5:45 pm and had to que for over a hour to park, so miised the first act. The price of food and drink was very overpriced. When we arrived at the entrance everybody was searched to see if they were bringing in alcohol and if the were it was taken away from them. When we left we saw the people who searched us on the way in, eating and drinking items from the confistated bins, items that they had taken from paying customers.
Never again will you get me anywhere near a Heritage live concert.

Heritage Live stages concerts in the shade of some of England’s most beautiful and culturally significant venues.
The activities can only be described as shady.
Having bought 2 standing room only tickets for > £200 in 2021 for Kenwood - Boy George - this event has been cancelled twice .
All attempts to get payment returned are met with silence. Most entertainment companies returned monies. I am a fan of many of 2022 artists - but avoiding HL and agents....
Buyers beware! Do not include in your 2022 line up of events.....!