Whilst the American accented nurse practitioner was friendly enough. It certainly wasn't a consult. It was an immediate sales pitch as to what they were going to prescribe. There was no detaile... Voir plus
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Lisez les avis des autres
I’ve found the company to be accomodating with alternative requirements, albeit a little slow to respond. Then when l missed out on my Care coaching at the beginning, l was looked after by receiv... Voir plus
L'entreprise a répondu
The staff are so friendly, any time I have a query or question they are able to answer my questions and provide support. Going on a weight loss journey can be a bit of an embarrassing thing, that othe... Voir plus
L'entreprise a répondu
I’m actually loving the treatment, I’m completing 2 months now and already 7kgs down! I’m still at the minimal 2.5mg mounjaro dose and don’t intend to increase as the food noise is completely gone an... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Healthcare that treats women better. Hers is healthcare designed around women, not just their symptoms. We connect the dots across your health, with expert clinicians, personalised care and treatment that adapts to your needs and where you want to go next.
Coordonnées de contact
Level 3, 155 Clarence St, 2000, Sydney, Australie
- Hello@hers.com.au
- hers.com.au
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Les gens ont aussi consulté
Easy to follow
Easy to follow, no surprises and assistance is always available and appreciated
15 septembre 2026
Avis spontané
Réponse de Hers
Hi Sam,
Thank you so much for your kind words and for taking the time to leave a review. We are so glad to hear that you have found the program easy to follow and that our support has been helpful. We always strive to make sure assistance is efficient, quick, and available whenever you need it.
We truly appreciate your feedback and look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
Great service
Great service. A very effective product. Great support. The scales linking to the app is great.
14 septembre 2026
Avis spontané
Réponse de Hers
Hi Justin,
Thanks so much for the lovely feedback! We’re thrilled to hear you’ve found the program effective and have felt well supported by the Juniper team.
It’s also great to hear you’re enjoying the connected scales and app. Having everything in one place can make tracking your progress that little bit easier.
Thanks for taking the time to share your experience with us!
Warmly,
The Juniper Team
Listened to my concerns
Plenty of lead up texts to remind me/confirm the appointment. Plenty of time to discuss my concerns with Kane as I have been having a lot of nausea. I liked being able to see a photo of the doctor I was talking to with a little bio of him on the app 😁
4 septembre 2026
Avis spontané
Réponse de Hers
Hi Libby,
Thank you for taking the time to share such a lovely and detailed review. It is so great to hear that every part of the experience from the appointment reminders through to the consultation itself felt so well organised and reassuring!
We are glad Kane was able to take the time to properly discuss your concerns around the nausea and we hope things are feeling a little more manageable as a result.
We hope the nausea eases up soon and please know we are always here if you need us.
Warm regards,
The Juniper Team
Réponse de Hers
Hi Ella,
Thank you for taking the time to leave such a refreshingly honest review. Short, sweet and we will absolutely take it!
Knowing that the value shines through despite the cost means so much to us and we are committed to making sure it continues to feel worth every cent.
We look forward to continuing to support you every step of the way!
Warm regards,
The Juniper Team
This has worked well
13 septembre 2026
Avis spontané
Réponse de Hers
Hi Melissa,
Thanks so much for sharing! We’re really glad to hear Juniper has worked well for you and that you’ve had a positive experience.
Thanks for having us alongside you on your journey!
Warmly,
The Juniper Team
I am in control.
From day 1 I felt I was back in control, which for me is what I have been longing for.
12 septembre 2026
Avis spontané
Réponse de Hers
Hi Karina
Thank you so much for sharing this — it truly means the world to us!
Feeling back in control from day one is exactly what we hope every patient experiences, and we're so proud to have been a part of that journey for you. Your kind words will mean a great deal to our entire team.
We're cheering you on every step of the way — here's to continued progress and feeling your very best! 💛
Warm regards,
The Juniper Team
Weight loss success, perimenopause management
I have had a lot of success with the weight loss program over the past 18months but have had increasing symptoms of perimenopause over the last 5 months so I booked a consult to discuss treatment options and get some advice. Flexible appointment times, informative consult and treatment options available
10 septembre 2026
Avis spontané
Réponse de Hers
Hi Leanne,
Thank you for taking the time to share such a positive update.
We are also really glad to hear that when you needed support for your perimenopause symptoms the process was straightforward, the appointment times were flexible and the consultation was informative. Navigating perimenopause alongside a weight loss journey can be complex and we want every member to feel confident that they have access to the right care and treatment options when they need them.
We look forward to continuing to support you through this next chapter of your journey!
Warm regards,
The Juniper Team
These reviews arent truthful
These reviews arent truthful.
I am a customer and i often get sent emails asking to write a review in return to go into prize draws.
And if i try to do this review anonymously Juniper will whine to trust pilot to have the review removed.. id be wary of any of the positive reviews in light of that.
10 septembre 2026
Avis spontané
Réponse de Hers
Hi there,
Thank you for sharing your feedback, and we're sorry to hear you've been left feeling this way about our reviews. We value honest feedback from our patients, whether it's positive or negative, as it helps us understand where we're doing well and where we can improve.
We'd really like to hear more about your experience and look into your concerns. Could you please email us at hello@myjuniper.com with the subject line "Escalations Team TP Review" so we can investigate your case and get this sorted for you as quickly as possible?
The Juniper Team
Dupped
Read the fine print.
I returned to Juniper on a discount.
After seeing no movement, I was asked to review my dose, where I felt they encouraged me to up my dose.
I was advised afterwards that my discount would no longer apply and was now forfeited due to the treatment change.
One month in and I felt dupped.
10 septembre 2026
Avis spontané
Réponse de Hers
Thank you for sharing your feedback. We’re very sorry you’ve been left feeling misled. We’ve tried to reach you to explain what happened and address your concerns. Please contact us using the email address linked to your account so we can look into this promptly.
Great company providing good systems and support
Great system and support - easy to follow and plenty of advice along the way - the coach is worth the extra money. Has been beneficial joining up and seeing the results.
10 septembre 2026
Avis spontané
Réponse de Hers
Hi Richard,
Thank you so much for taking the time to share this. We are really glad to hear that the program has been working well for you and that you are already seeing results. It is wonderful to know that the support and guidance along the way have made a difference, and we will be sure to pass your kind words on to your health coach.
We are so pleased to have you as part of the Juniper community and we look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
Appetite was definitely decreased
Appetite was definitely decreased. I didn't even feel like snacking when watching TV. I had way more energy and managed to complete at least 6000 steps per day. I love the Calorie tracker.
9 septembre 2026
Avis spontané
Réponse de Hers
Hi Tish,
Thank you so much for sharing this, it is wonderful to hear how well you are responding to the program. Decreased appetite, more energy, and hitting your step goals are all fantastic signs that things are moving in the right direction. And we are so glad you are loving the calorie tracker. Keep up the great work and we look forward to continuing to support you on your journey.
Warm regards,
The Juniper Team
Ielle - A Fantastic Juniper team member!
Ielle contacted me after the need for me to escalate a problem and complaint due to an unexpected cancellation of my treatment and misinformation being shared as a result of a consultation. I was extremely frustrated and upset with Juniper as a result. Ielle was fantastic. She had reviewed all my emails, my account, the consultation notes and my correspondence with the earlier support person. She called me directly, already fully informed and with a clear path forward to resolve my problem. She solved it, and ensured my next delivery would be expediated so I would not miss my next treatment. Ielle also offered me a discount as a good-will gesture. I can say she has completely turned around my negative feelings about Juniper (which had occurred due to a few stuff ups) - my anxiety was removed, and I am once again a happy customer thanks to Ielle.
8 septembre 2026
Avis spontané
Réponse de Hers
Hi,
Thank you for taking the time to share such a detailed and heartfelt review. We are truly sorry for the frustration and anxiety the initial experience caused you and we completely understand why you felt the way you did.
That said we are absolutely delighted to hear that Ielle was able to turn things around for you so completely. We are so glad your anxiety has been lifted and that you are feeling like a happy Juniper member once again. That means everything to us.
We look forward to continuing to support you on your journey ahead and we promise to keep working hard to make sure experiences like the initial one become a thing of the past.
Warm regards,
The Juniper Team
Havent had any problems with Juniper
Havent had any problems with Juniper, lost 12kgs and have plateaud now but i know i cant just rely on the medication alone, i have to get to excercising now.
8 septembre 2026
Avis spontané
Réponse de Hers
Hi Racquel,
Thank you for sharing such a great update.
12kg down is a fantastic achievement and you should feel incredibly proud of yourself! We can also connect you with our Medical Support team should you need any support in managing plateaus. Just feel free to send us a message anytime, and we will be here to help.
We are always here to support you along the way so please do not hesitate to reach out whenever you need us. We are cheering you on!
Warm regards,
The Juniper Team
Réponse de Hers
Hi Kate,
Thanks so much for the lovely feedback! We’re so glad to hear you’ve consistently had a great experience with Juniper and our team.
We really appreciate you taking the time to share this with us!
Warmly,
The Juniper Team
Juniper my weightloss partner
Juniper has been my weightloss partner for nearly three years. The technology used is really helpful. I especially like the AI support agent who is very intuitive. I really liked that she followed up a couple of days later to see how I was going. That said interacting with real people at Junipter is also great. They listen and give sensible, achievable advice. Trust Juniper.
6 septembre 2026
Avis spontané
Réponse de Hers
Hi Christine,
Thank you so much for being part of Juniper for nearly three years! We love hearing that you’ve found both our technology and our team helpful throughout your journey.
It’s especially lovely to hear that the follow ups have made you feel supported, while still having real people there to listen and provide practical guidance when you need it.
Thanks for your trust and for having Juniper as your weight loss partner!
Warmly,
The Juniper Team
It's been a great tool to use
It's been a great tool to use. Lots of support and lots of checking in.
6 septembre 2026
Avis spontané
Réponse de Hers
Hi Skye,
Thank you so much for taking the time to leave this review — it truly made our day!
We are so glad to hear that you have felt well supported throughout your journey and that the check-ins have made a difference. Our team genuinely cares about making sure no one feels like they are doing this alone, so it means a lot to know that has come through.
If there is ever anything you need along the way, please don't hesitate to reach out — we are always here for you.
Wishing you all the best!
The Juniper Team
Fantastic experience
Fantastic experience. I cannot believe the support, the speed at which questions are answered, and the thoroughness of those answers. Couldn't be happier
5 septembre 2026
Avis spontané
Réponse de Hers
Hi Kim,
Thanks so much for the fantastic feedback! We’re so glad to hear you’ve felt well supported and that our team has been able to answer your questions quickly and thoroughly.
Knowing you’ve had such a positive experience means a lot to us. Thanks for having Juniper alongside you on your journey!
Warmly,
The Juniper Team
It was a prompt reply
It was a prompt reply. Great customer service when I contacted. I will be happy to give 5 star when the request is fully resolved. Thankyou
3 septembre 2026
Avis spontané
Réponse de Hers
Hi Georgie,
Thank you for taking the time to share such honest and balanced feedback. We really appreciate it and we completely understand where you are coming from!
We are glad to hear that the response was prompt and that the customer service experience has been a positive one so far.
Please do not hesitate to reach out if there is anything further we can help with in the meantime. We are always here and happy to help.
Warm regards,
The Juniper Team
Juniper is a fantastic tool for…my journey back to health
Juniper is a fantastic tool for weightloss. I am at my healthiest in 15 years. I cannot recommend Juniper highly enough. The best journey back to Health. Forever grateful 🙏
2 septembre 2026
Avis spontané
Réponse de Hers
Hi Karin,
Thank you so much for such a lovely review! We’re thrilled to hear you’re feeling your healthiest in 15 years and that Juniper has played a part in your journey.
We’re grateful to have you with us and really appreciate you taking the time to share your experience. Here’s to continuing to feel your best!
Warmly,
The Juniper Team
Great experience
Everyone I have dealt with has been really friendly, professional and helpful. Nothing is too much trouble and you are made to feel that no question you ask is silly or irrelevant!
2 septembre 2026
Avis spontané
Réponse de Hers
Hi Lorraine,
Thank you for sharing such a lovely review. It truly means so much to every single member of our team!
Feeling comfortable enough to ask any question without fear of judgement is so important and we are so glad that has come through so clearly in every interaction you have had with us. No question is ever too silly or irrelevant and we want every member to always feel that way.
We look forward to continuing to support you every step of the way!
Warm regards,
The Juniper Team
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