Hesta.com.au Avis 125

Been with this company for decades yet they fail me this time. They had false advertisement for early release of supper that benefit is paid between 3-5 working days . It’s been 2 weeks yet they’re withholding the funds which is not even their own money but mine. For sure they invest our money elsewhere and can’t pay up this time during their shutdown period. Conplaints process also not doing anything and just saying they need 45 days for resolution? Abused for a compassionate ground for early release because this is under medical condition so they want to wait until person dies or what because of missing medical appointments 🤷🏼‍♀️ I’m surely cHangeing supper once my funds are release

One star is generous. No ability to contact them since April 2025. Unresponsive to their complaints processes. I can’t believe how unplanned they were for their administration upgrades. They have really let down their customers.

I've been trying to contact HESTA since the second week of May 2025 that I need my superannuation statements. They told me on a phone they were moving into a new place and were busy until 4 June to contact them again. I tried accessing my online account, but it's still unavailable. I've been holding on phone for more than an hour, called them past few days and no one has answered the phone. Why is HESTA avoiding its customers? I NEED MY SUPERANUATION STATEMENTS ASAP😡

Even third world country's are more competant than you lot. Hesta should close shop usless cutomer care none existing.

Knowing Hesta was offline until 2 June thought I'd give them some grace so didn't ring them until today 6 June 2025. After being on hold for just under two hours gave up. Being unavailable from mid-April until 2 June you would think they would have anticipated the huge number of extra calls to solve the many and varied unanswered inquiries and problems by putting on extra short-term contract staff. Obviously not, that would be thinking outside the box and actually caring about their clients. Shameful standard of Customer Service. Not Happy Jan.

This company is full of incompetent employees that have no answers or ability to do anything regarding pushing applications to final review.

My financial hardship app was submitted 3 weeks ago and was ‘escalated’ has an urgent case. Ive called 4-5 times now… waited 2 hours twice and an hour another, to talk to a person that could do nothing and had no answers. I even requested my account statements/transactions over the last 3 years and they were unable to supply that.

This super fund is the worst experience as far as a company doing what they claim to do. They continue to shift blame to a “servicing period”, however that period ended over a week ago.

Honestly the super system is a massive scam. I couldn't imagine trying to get millions of dollars when im 60 years old, and they ask for an excessive amount of paper work and ids to then claim they can hold the application for 40 days!

Australians! Wake up! Theyre taxing money thats already taxed and then when you want it - they fight you for it. They charge fees each quarter… even though they make millions off your stored money in their investments.

SHAME ON YOU HESTA
ANSWER YOUR BLOODY PHONE
PROCESS APPLICATIONS FOR EARLY RELEASE DUE TO FINANCIAL HARDSHIP
I AM FURIOUS !!!!!!!!!
I WILL BE LEAVING HESTA

after having been locked out of my account since April I applied to take out my super as now 60 years of age and there is no record online of my application or any means to contact anyone online ,therefore having to wait to call Hesta team taking 90 minutes wait time. Originally planned on increasing my balance but no confidence in being able to withdraw my money, will invest elsewhere !

I’m a HESTA member and customer service is unfortunately woeful.
Imagine what would happen if the banks closed shop for 7 weeks.
I have tried to contact HESTA numerous times prior to the outage be could never get through. I gave up after being total frustrated.
The outage has been a complete debacle and has caused endless problems for customers.

Why the hell more customer service staff were not employed to answer phones etc during this time is beyond me.
Some people should clearly lose their jobs over the mess they have created. And it should clearly start at the top.

HESTA has no call back service in place or a messaging system telling you how long the wait is when you phone. What does that tell you about customer service? From my experience it’s extremely bad.

Not answering emails nor collecting their registered mail, I think. Keeping a paper trail to show ato that issues are beyond my control. Yes. I too will be leaving

HESTA is more concerned about using your money to fund woke causes. After being a HESTA member since 2001, I was overwhelmed with their advertising and funding of woke causes, rather than focusing on their core business- bringing the best possible returns to members. As their performance slid I transferred to Australian Super and have never looked back. My wife remains with HESTA and has been locked out of her account since April. Get out of HESTA now, there's much better options out there with significantly better returns.

Hesta, this is simply unacceptable. Apparently you're merging and changing providers. More notice and explanation would have been helpful. Not only can I not see my account and performance online, I cannot make concessional contributions. Nope, not good.

I applied to have some of my super transferred to my homeloan I am over 65 I was told to complete a form which I did I also called them I am unable to get a balance and they will not process any transactions until after June 1st when the Super rules are changing surely this is illegal I have no access at all to MY super forover a month disgusting

Absolutely Terrible Company. I applied to withdraw my super 20 days ago for financial hardship and still has not been processed. I've rang them up 5 times and they say 3-5 days everytime. Takes 30 minutes to get through to them and they all say something different. Stay away I cannot afford to eat!!

Unbelievable that member access would be stopped for seven weeks because they changed over to some new provider. The stupidity of thinking that this would be ok is exordinary. Seven weeks! Incredibly dumb decisions by management. I'm moving my super. This slap happy approach to member service makes me think that they have the same silly approach to finance funds management.

Looks like many people are having hesta issue. Recently they changed access and included multi factorial authentication. Unfortunately they can't issue remote tokens to overseas mobiles so cannot access either app or website. Very dodgy. I suggest that everyone contact the financial ombudsman in australia to register a complaint. They are required to ensure customers have access
I am looking at moving my fund away from hesta as it sounds very concerning now

Very disappointed with HESTA’s rollover process. I submitted my request through MyGov and followed all instructions, but received no clear updates. I had to chase them up myself, only to be told the rollover would be delayed by nearly two months due to their internal miscommunication. Poor customer service and lack of accountability. I expected better.Not recommended

When they re open everybody needs to close accounts and move their money elsewhere !!!! It’s bad enough you cannot access your money but to be not even able to access the app to see balance is very dodgy at best
When they do make contact all you get is a generic email back they think people are stupid

I was told my payments were approved over 2 weeks ago now. I still have nothing. Now the website is down until June and I cant even see what's happening. I do not understand how a company can treat customers this way. Still praying 60 Minutes looks into this. Please contact them and tell them your issues with HESTA,

My story is almost identical to the ones written here. I would like us all to connect through whatever means available. It’s time to take action, take back our money, our rights and dignity Its my opinion that together we can solve this crisis ourselves, with the end goal to make our voices heard as far and wide as possible! Who knows we could incite a class action lawsuit against these corrupt, thieving scammers.
There are actions we can take to put a complete stop to these criminals and scoundrel scammers.
We can all save our emails, phone log records showing the amount of times called, any correspondence you have received or sent, ensuring to remove any personal information, super/ bank details
These will prove our same (extremely distressing, stressful) experiences
We need to show records / receipts of the time span between our initial requests and reply correspondence from them (hesta).
En masse report;
to the government scam watch Australia,
report to AFCA (Australian Financial Complaints Authority),
Call your local MP’s office to voice your deepest concerns, frustrations and financial distress and hardship caused by these criminals.
bombard the media, all outlets, with emails, letters and phone calls telling your experiences with the organisation as a whole.
it may take a lot of time, effort and patience, however individually we don’t stand a chance, together we can work to hold these scamming thieves accountable while exposing them publicly and through the courts.
WHATEVER IT TAKES WE HAVE TO TAKE BACK WHATS RIGHTFULLY OURS!