Julia has been absolutely fantastic in sorting all the paper work out for me for my renewal! Fantastic member of the hetas team! Thanks again!
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Lisez les avis des autres
Very helpfull right through the hole process especially if your not technically minded like me , what a great team thankyou alex Collingwood
Julia has helped me throughout my application and she couldn't have been more helpful 😃 she explained everything clearly, always had time to answer my million and one questions and helped me comple... Voir plus
L'entreprise a répondu
I was ‘chasing’ a certificate for my log burner. The chimney sweep gave me a link to HETAS. The help and advice I received was above and beyond what I expected. It transpired my burner was regi... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Agence de certification
- Association ou organisation
- Services de maintenance des cheminées
- Fournisseur de chauffage
- Organisme à but non lucratif
Écrit par l'entreprise
HETAS is the national organisation working for consumer safety and the wider public interest in safe, efficient and environmentally responsible use of biomass and other solid fuels. Our purpose is 'Working together for a cleaner, safer, and more sustainable environment'. Through our website you can search for approved and registered installers, chimney sweeps, retailers, servicing technicians and products ranging from stoves through to biomass boilers. HETAS operates it’s competent person scheme under authorisation from The Ministry of Housing, Communities and Local Government (MHCLG) and overseen by The United Kingdom Accreditation Services (UKAS) under the certification standard BSENISO 17065:2012. HETAS is part of Cleaner Safer Group.
Coordonnées de contact
Severn House, Unit 5 Newtown Trading Estate, Green Lane, GL20 8HD, Tewkesbury, Royaume-Uni
- 01684 278170
- hello@hetas.co.uk
- hetas.co.uk
4,8
Excellent
759 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Chandler was extremely helpful and…
Chandler was extremely helpful and efficient. Fantastic service.
13 août 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Allison. We're so pleased to hear that Chandler was extremely helpful and efficient whilst assisting you. Please don't hesitate to get in touch again if you have any further questions, we'll be happy to help!
I have recently been on training…
I have recently been on training courses through Hetas to gain qualifications in Solid Fuel Installations and Sweeping and Serving appliances
The training was first class and done at a speed which was great for all in the class.
After my training Julia from Hetas contacted me to help with my registration and she was very helpful and understanding what was needed from me and was very patient whilst I gathered everything.
I would like to say a big thank you to Julia and Hetas as I am looking forward to starting my new career
11 août 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Michael. We're pleased to hear that your HETAS Training course was great, and that afterwards, Julia was very helpful and patient whilst assisting you with our registration process. We've passed your feedback on to her and the team! Please do get in touch if we can assist you further, we'll be happy to help!
Réponse de HETAS
Thank you for reviewing HETAS, Hilary. It's positive to hear that you received a swift response to your enquiry and our team were very helpful! Please don't hesitate to get in touch again if you have any further questions, our team will be happy to help.
Dealt with my query very promptly and…
Dealt with my query very promptly and efficiently.
8 août 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Ann. It's great to hear that your enquiry was dealt with very promptly and efficiently! Please do get in touch again if we can assist you any further, the team will be happy to help.
Prompt handling of complaint
My complaint was dealt with promptly and efficiently. Everything is fine by email.
8 août 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Clare. It's good to hear that your complaint was dealt with promptly and efficiently. Please do get in touch again if we can assist you any further, the team will be happy to help.
Réponse de HETAS
Thank you for reviewing HETAS, Tom. We're pleased to hear that Breeze was helpful whilst assisting you. Please do get in touch again if you have any further questions, Breeze and the team will be happy to help.
jake was very easy to deal with very…
jake was very easy to deal with very clear in what he needed from us no dramas and we got there in the end many thanks jake for sorting our issue out ,carl clayton king william fireplaces
25 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Carl. It's great to hear that Jake was easy to deal with and resolved your issue. Please do get in touch again if we can help you out any further!
Really helpful and sorted the problem…
Really helpful and sorted the problem out Thanks Abbie from Shaun
23 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Shaun. It's great to hear Abbie was really helpful and resolved your problem. Please do get in touch again if we can assist you further, we'll be happy to help!
Abbie Bennet
Abbie Bennet, thank you very much for your assistance today. Due to a clerical error, my license to trade had been suspended. After speaking to Abbie, for less than five minutes. She found the issue, and resolved it. Couldn’t have been any more helpful. A rare commodity these days. 👍🏻👍🏻
23 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Carl. We're pleased to hear that Abbie was so helpful in resolving your issue. Please don't hesitate to get in touch again if there's anything further we can assist you with, Abbie and the team will be happy to help!
Company name change
I am in the process of changing my already registered Hetas business to another name. This process is very lengthy considering it is only a change of name. I phoned today and had the pleasure of speaking with Abbie Bennett who was so helpful. In the midst of our call we got cut off and she called me straight back! In our 15 minute call she sorted out my application and made the whole process so much easier! Thank you again!
23 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Angela. It's great to hear that Abbie was so helpful whilst assisting with your enquiry. We've passed your feedback on to her! Please do get in touch again if you have any further questions, Abbie and the team will be happy to help.
Tracy helped enormously
Tracy helped enormously. Very professional and impartial. Could not have succeeded without her.
21 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Phil. We're pleased to hear that Tracy helped out enormously with your enquiry. Please do get in touch again if we can assist you further, the team will be happy to help!
Thank you Julia for all your help…
Thank you Julia for all your help regarding my registration for both installing and sweeping stoves.
21 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for taking the time to review HETAS. We're pleased to hear that Julia helped you during the registration process. We've passed your feedback on to her directly! Please do get in touch again if we can assist you any further, Julia and the team will be happy to help!
Réponse de HETAS
Thank you for taking the time to review us, Shaun! We're pleased to hear you received a timely, polite, clear and prompt response to your enquiry. Please get in touch if you need anything further from us; we will be happy to help.
I have dealt with Breeze on a couple of…
I have dealt with Breeze on a couple of occasions now - I have found her to be most helpful, knowledgeable and extremely diligent.
14 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Amy. It's positive to hear that Breeze has been most helpful, knowledgeable, and extremely diligent in the support she has provided you. Please don't hesitate to get in touch again if you have any further questions. Breeze and the team will be happy to help.
I needed a copy of our HETAS…
I needed a copy of our HETAS certificate - service was excellent and very fast
14 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Danielle. It's great to hear that our team provided you with excellent and very fast service. Please do get in touch again if we can help you out any further.
Excellent service
Excellent service - our query was promptly answered and resolved.
14 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Angela. It's great to hear that our team provided you with an excellent service. Please do get in touch again if we can help you out any further.
Great communication from Julia
Great communication from Julia. Very helpful with everything. Thankyou
11 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Jon. It's great to hear Julia has provided great communication and been helpful with everything. Please do get in touch again if we can help you out any further.
Helpful Chandler, my hero!
Yesterday l spent a long time trying to organise a replacement certificate of compliance for my log burner instillation. My family also tried but it became impossible, with the eventual message being that thete was no certificate available for the information given. My star rating is not for this experience but for the delightful Chandler Mitchell who managed to swiftly locate my details and sent a pdf immediately. This was through a person to person call, which I had tried earlier but was directed back to the online method. He saved the day for me, quite honestly,with his calm, friendly and reassuring manner. He is an asset to your team with his kind and professional manner. Thanks again Chandler, you are a star.
9 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Lynne. We're sorry to hear you had difficulty with our online certificate purchase system, but we're pleased to hear that Chandler was able to resolve this for you and send you your certificate. We have passed your feedback on to him directly. Please do get in touch again if we can help you out any further.
Enquiry regarding HETAS registered company and HETAS certification
Fast, efficient response to enquiryand attention to detail.
8 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, William. It's great to hear that our team provided you with a fast and efficient response to your enquiry. Please do get in touch again if we can help you out any further.
Great Service from HETAS
Chandler was helpful and efficient and dealt with my request quickly..what more could you possible want??
2 juillet 2025
Avis spontané
Réponse de HETAS
Thank you for reviewing HETAS, Andy. It's great to hear that Chandler was helpful and efficient. Please don't hesitate to get in touch again if you have any further questions, Chandler and the team will be happy to help.
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