HexAutoParts Avis 

This was my 1st time ordering from this company, I ordered a Starter for my Honda and I will say the price was very good, The delivery time was also good, but the problem I am experiencing is you only have 30 days if you want to return something and it's required to get an RMA# from them via email because they do not provide a phone number or your return will not be accepted or possibly delayed, I reached out twice via email asking for an RMA# to start my return and no one responded to me, now my 30 days is about to be exhausted and I will be stuck with a purchase I no longer needed. This is a real down fault and I will have to think twice if it worth purchasing through this company again. The return process should not be a puzzle that you will not be able to solve, where the customers end up stuck and losing in the end. Not a good look

Arrived on time easy replacement works great .

I really liked the prices and being on a very tight budget I was able to get my truck fixed without paying a arm an a leg for parts. Thank you Hex AutoParts yall are awesome

Quick shipping AND exactly what I needed.

I got exactly the right part and it is working exactly how it should be :) the delivery was slower than I wanted, but hey, that's USPS for ya. I was also desperate for it to arrive asap lol. But they sent it to me right away and the pricing was INSANELY cheaper than other places. 100/100

This was a great price for a brand new starter for my 09 Cadillac CTS, it starts up faster than ever an I receive it with only a couple of days THANKS FOR ALL OF YALL HELP AN TIME

It was easy to get the part. It was delivered fine.

Good parts. Came just under 2 weeks. Little long but good quality. Would order from here again. Thank you.

The part arrived within a couple of days after ordering. Works great on my car and it is a 10 out of 10

I placed an order and received an email asking if I placed this order cause the shipping address was different and I replied back. Sent SEVERAL emails and no one ever got back to me. Sent another email and finally got a reply back stating I didn’t reply with in 10 days and the item is now out of stock and will get a refund. Can never find a phone number to call customer service. Very disappointing, this was the first time I placed an order.

This was much better than going to your typical box store auto parts store. Easy to deal with, great prices, fast and prompt shipping, and most importantly the correct part first time. Quality of parts is excellent and fit perfectly.

The part we ordered did not fit our truck correctly but Hex auto parts made it right and were very good to work with.

Cannot get ahold of anyone. For ANY issues.

I bought a PTO clutch from your company which ended up being the wrong one I wanted to send it back for a refund or an exchange and was told it was not worth sending it back because my refund would probably consist around $8 by the time I paid for the restock and send it back . I was told it would probably be in my best interest to keep it and maybe sell it or keep it for stock. So I went to Amazon and purchased another one not realizing that I had bought another 1 from the same company However this time it said it would fit my particular piece of equipment which is a grasshopper 16th but it did not fit I was told that the PTO was for a 618 but a 6816 have the same crank's shaft size However this time it said it would fit my particular piece of equipment which is a grasshopper 616 but it did not fit I was told that the PTO was for a 618 but a 616 have the same crank's shaft size Regardless I sent the exact same thing again .l will be gaveing AMAZON a call to discuss way i hed to pay for the return

Great shipping time-frame with good prices and so far a quality built product.

The AC compressor I ordered did not fit my car.(web site says it was correct one) I tried to get it exchanged by contacting the company through the web address provided for such actions, Got NO reply. So I tried again, again NO reply. There is NO way to contact this company!
My suggestion, if you do use Hex to order parts, do all your research on the fit of said part somewhere else (a different site!) the parts on Hex do not aline correctly as stated. I wont be using them again! Stuck me with wrong part, to reorder and repay for elsewhere! Don't believe they do returns or exchanges because they require a number they wont give you when asked! Awful! Expensive mistake using Hex auto!

Part worked fine, price was great. But customer service was non existent. I emailed a couple of times to make sure I was getting right part, but never got a reply. And you have no working phone number.