Hilton Grand Vacations Avis 

A sales rep at Great Wolf Lodge sold me a $200 trip to Miami, 4 days, 3 nights, plus a $200 credit after taking the trip. Sounds great, right? When I went to actually reserve the dates, I was told it was going to be another $200, and that I had essentially made a 'down payment' toward the trip. I was upset at being lied to, so I cancelled the trip. Later, I went back to try to book a trip with my sister, and after making the additional payment, was then told AFTER THE PAYMENT that I have to take my spouse, who is not available. Then I was told that despite the payment just going through, that it was non-refundable and non-transferable. I know that is "in the contract," but it has left me with a bitter taste for everything Hilton. It's a scummy way to sell a product which--after seeing the reviews--is not worth the trouble.

Don't do it. One of the worst decisions I've ever made. We bought a limited 10 year lease with 5,500 points every other year. We haven't been able to use a single point in a year because their website tells us no availability wherever we want to go. The only locations with availability seem to be Vegas, Florida and Hawaii. Don't want to go there. Now we have to pay $250 to carry over our unused points. CAN'T FIND ANYONE AT HILTON TO HELP US. We've been told by two employees that "they" shouldn't have sold us this package because it's not enough points to do anything and we should just buy more. No way will we ever buy more. This is the worst. Don't do it.

Signed up in May after a timeshare tour. Wasn’t able to pull the trigger on the large escrow purchase upfront. But we were planning on selling our house after vacation. So they agreed to give us an 18 month trial package with 10,000 points and at the end of that package, we could make the large escrow purchase to seal in permanently. We did pay a large down payment initially and paid the monthly maintenance costs until recently (Dec. ) in that timeframe. We have tried to use our points twice to stay at Hilton properties. Once in Kelowna BC in September and once in early December in Spokane, Washington mid week. On both occasions, it was 40,000 points per night! We had 10,000 points and were initially trying to be sold on their gold package which was 22,000 points! So even with the high-end package, we would never have been able to use those points for even one night in a non-exotic mid week location! I called them to ask if this was some kind of mistake but was told it was because it was during peak season. Since when is September peak season!? We paid over $2000 in the eight months we had the package. It would’ve been way cheaper to just have paid for a hotel room. Complete scam. The points are never enough for a room. Don’t believe what they tell you. They won’t return my calls. They won’t refund my money. There’s no explanation

Hilton Grand Vacations properties are nice and the staff has always been great. We have been "owners" for years. That said the initial price is high, and after that the fees to do anything with the points that you "own" each year has gotten outrageous. We tried to "save" our unused points for the year. The fee to transfer or save them was more than the points are worth. DO NOT BUY HGV PROPERTIES. IT IS A SCAM THAT KEEPS ON TAKING EVERY YEAR.

Avoid. I purchased a marketing package for The Historic Powhatan Resort in Williamsburg. When initially trying to make my reservation, they somehow booked me in another Hilton property near Busch Gardens. When I realized we would not be at the Powhatan Resort, I called back to reschedule. It was very difficult and took too much time on the phone, but I did finally reschedule to the resort for another small fee of about $15. After all of this we decided that we just didn't want to go there after all. I called to cancel and just let them keep the couple hundred dollars I already paid. After half an hour on the phone and an additional cancellation fee of $19.95, I was told that the booking and sales tour was cancelled. When I asked for the cancellation confirmation number, he could not give it to me and told me it would be emailed within 24-48 hours. I feel extremely nervous that they have my credit card information, and hope that no charges that I did not intend wind up on my card. I also hope I get an email confirming the confirmation. I very much wish I hadn't purchased this package. Ask yourself: is the "deal" they are offering actually much of a savings? I wish I had seen these reviews first. I ended up agreeing to talk to a sales agent about this special offer on a whim after making reservations for work in a very nice Hilton property we use all the time.

Total bait and switch. Even if you think it is only a couple of hours of discomfort for the heavily discounted stay that comes with the sales pitch, it’s not worth it. Promised agreed upon property. Arrived at property and reservation had been cancelled and rebooked at a far inferior property. $100 visa gift card was “cancelled” spent total of 3 hrs on the phone just trying to have somewhere to stay and collect what was promised. Hilton, HGV and 3rd party ticketing agency are not related which severely taints the Hilton brand. I wish I would have seen the 1.1 star rating before we agreed to this too good to be true hotel stay because it is. Sad part is that Hilton itself tries to make it right but has no connection to HGV or the people you actually talk to.

I can't speak to the specifics of the membership program, but I can relate details of our "sales" vacation.

I bought the "sales" vacation on a whim, and was beginning to think I might have wasted my money. Originally opted for Palm Springs, but just never seemed to be able to block out the time. We decided to take a mini vacation over my Birthday, and this snapped into focus.

When I called to make my reservation, I had no problem transferring to Carlsbad in a beach front hotel. One minor ding, I asked for a specific room, and was told that they would include the request in the reservation. When we checked in, we were told that the upgrade to a King - Ocean View - with balcony would be $80.00 more per night... But it was my birthday :-)

The actual presentation was clear, concise, and with very little pressure. Rather than pressure, they just kept giving us more options and discounts.

As timeshare presentations go, it was painless. And we got the promised 35,000 Hilton Honors Points.

A few days after we got home, I booked another one for Las Vegas. This time I'm promised that they will refund $200 of the $245 that I paid, plus a voucher for an additional $200 valid at any Hilton property.

Sat in our apartment listening to a game of ileagle
sticky bingo being played in sunset bay club

If I could give 0 stars I could. Absolute scam and utter con artists. I was sold a
3 night package for $225 and stay in any Hilton in the worlD within 12months. No mention of presentations, timeshares etc. just sold as a discount night stay package. I have only learned of HGV following purchase and booking. I am from England and there is no way to contact them other than phone which is insanely expensive calling USA from England. I did call once and no one knew anything about it. There is no refunds, can’t transfer and can’t extend so even if I did want to use it I can’t as I have ran out of time. Expensive life lesson for me and hopefully a free lesson for you reading this.

Very disappointed with Hilton Grand Vacations. They sold me a vacation package but were never responsible afterward. I called five different times to book and every time they said there was no availability — even when I could see plenty of open dates online. When I tried changing the location, they wanted to charge me more. This company does not stand behind what they sell. I would not recommend their vacation packages

Scammers, when I stated not interested they made me sign a form saying that I could leave, the form stated I did not respected terms ( not true) and got charged for it 150usd difference on my stay and revoked points. The manager stated that I shouldn’t sign anything I disagree with … lesson learned, but extremely unprofessional to be part of Hilton, and Hilton will not see me anymore. I will cancel membership.

I recently booked a reservation in New Orleans and was offered 500 Hilton Honors points for listening to a Hilton Grand Vacations promotion. I spoke with a representative named Trevor.

While I listened to the presentation, I made it clear several times that I was not interested in any of the offers. Despite this, Trevor continued to push aggressively. When I reiterated my position one final time, he began cutting me off, and when I addressed it, he accused me of interrupting him. His behavior was both unprofessional and discourteous.

I simply wanted to hear the offers and receive the 500 points as promised, but his aggressive approach made the conversation so uncomfortable that I had to end the call. This is not the level of service I expect as a 30-year Hilton Honors member—and as a former Hilton Reservations Worldwide employee, I found the experience especially disappointing.

I also want to confirm whether I will still receive the 500 points, as I fulfilled my part of the offer before the call became untenable.

Total scam and waste of time. My credit card was charged by HGV, but I have never received anything in the email as I was told by the salesperson. When I called HGV, no one could allocate my package after weeks of calling and transferred across different departments here and there, back and forth with no result. I would have to dispute my credit card charge and let them handle this sort of scam purchase.

Our party booked a stay at the HGV Kenmore club. The accommodation is hit and miss as this is a time share resort. The images and reviews online are for the time share properties. If you book as a non member it is likely you will be allocated a cottage that is dirty, tired, and smells. The reception staff are rude, unhelpful and clueless. Avoid staying at this resort.

Scammers. #BoycottHiltonHotels
My experience aligns with every other post listed. They even ran a unapproved charge on my card even though I turned down the offer. Supposedly I am getting a refund but the unprofessionalism of the staff and emails says otherwise.

Hilton Vacation Club Sedona Summit -
We were given a connected room at early check-in, but one side was left completely uncleaned. Staff said it would be ready by 4 PM, but even by 5:30 PM, housekeeping had not come at all. The room was still in a dirty state.

This is far below the standard I expect

We stayed at the Hilton Grand vacations off the 192 at Winter Gardens Orlando, formally the Likki Tilki resort. It was excellent from start to finish, the staff were helpful, the location was perfect and spacious.
Our kids loved the pool slides, there were peddle boats to hire too. The apartments are exceptionally good value for money

on July 6, I was staying at the Palmer House in Chicago for a long weekend. I was approached by a salesperson from Hilton Grand Vacations in the lobby of the hotel stating for $249, I can buy 3 nights at a Hilton hotel (gave me a list of hotels throughout the nation) "15 months to use, Open package, No resort Fee, NO BLACKOUT DATES. just have to attend a sales pitch for a timeshare. I thought that was a deal knowing that I paid over $1000 to stay at the Palmer House Hotel for that weekend. I often travel to Chicago and I could use this. I called a month later to book a weekend at the Palmer House (this hotel was listed in the brochure) they were unable to book me for this time. I asked for a weekend in October, Again, unable to book me for this time I requested. I called the Palmer House and there were many rooms available. "NO BLACKOUT DATES???" If they cannot book me for the dates i request, wat makes them think they can book dates I request when and if I buy a timeshare? AVOID THEM!!! They got my money, dont give them your money.

Went into a vacation to DC knowing we had to get a sales presentation.
We actually were quite interested in the ownership and were consider it but We NEVER buy on the spot. (after reading the reviews, I am so glad we didn't).
We did get our $200 certificate and the hotel at a discount price but what we went thru may have not been worth it.
I have major back issues and they kept us for 3 1/2 hours.
The first 2 were listening to how this guys loves his ownership and his parents do too, how they go all over the world, how I remind him of his Mom... all the corny BS sales tricks you can hear was lobbed at us.
Then the Fake sites of where he was going to next with his parents and all the intrusive questions.
Now a sale pitch- Just $18,000 and $1800 a year and we get to go to Europe for just airfare.
After 3 hours my back was hurting so bad but I tried to stay a while longer cause my husband wanted to get more info on it. Like I said ,we were really considering it but they never really gave us a good indication of how the program worked.
Finally I just had to leave and told my husband I was calling a cab. They tried to turn him to a manager but he told them he had to go cause I was hurting so bad.
He did however, want that $200 voucher that was promised.
I went back in to tell him the cab was here and heard our sale's rep and the manager making fun us for claiming the voucher. Aso made fun of us like we were trash people. Really???!!!??? Absolutely NO Professionalism here. Which is sad because we stay at Hilton 3-4 times a year and they may have lost us as a client all together now.

Just avoid this company! Don’t get sucked into thinking it’s a good deal or market promo as you will absolutely regret it. They try all the tricks in the book.

They are masters of going silent on the phone, redirecting you. Giving out numbers that do not work. Claiming there’s nothing available when there is. Not allowing complaints. The list can go on much further, you get the idea. Just a purely awful company! AVOID like the Bubonic Plague!