Hilton Grand Vacations Avis 

As a 21-year Army veteran and the husband of a public school teacher, my wife and I value honesty, integrity, and transparency. Unfortunately, our experience with Hilton Grand Vacations has been the opposite.

We were told during the sales presentation that our points could be used to book any Hilton hotel, which was critical to our decision. My wife specifically asked about a week in July in Nashua, NH, and the rep showed us availability and said it wouldn’t be an issue. That turned out to be completely false.

We didn’t receive login access until after the 10-day cancellation window expired. Once we finally logged in, we discovered that Hilton hotel stays require a 16:1 conversion rate from HGV points to Hilton Honors points. Our annual allotment barely gets us a few nights at most Hilton hotels—not what we were told or led to believe.

This isn't our first timeshare—we own two others and have never had buyer’s remorse. We understand vacation ownership. What makes this situation unacceptable is the clear misrepresentation and the deliberate delay in providing access until it was too late to cancel.

To make matters worse, Hilton continues to hide behind recorded paperwork, while completely ignoring that the misleading promises happened before the closing session, which wasn’t recorded. We've tried to work with them, but they keep denying any wrongdoing and refuse to cancel the contract.

This feels like a calculated system designed to mislead and trap consumers. We are pursuing formal complaints with the BBB, DBPR, Attorney General, and FTC. We are simply asking for a fair resolution to a situation that should have never happened.

We trusted Hilton to do right by its members. They’ve unfortunately broken that trust.

Whenever we call to reserve a hilton hotel we are offered to be transferred to another department for a special offer. We are then offered stay packages for a discounted rate if we attend a sales presentation. We previously attended another one in exchange for mideval times in Myrtle Beach. However, our actual experience during the sales presentations are extremely and utterly unprofessional and lack any amount of customer service skills. During the last two presentations we've attended the sales person we were assigned asks us within the first 10 mins if we are purchasing an ownership package, but when we indicate we were offered a special offer to attend they become combative. On this particular presention on May 20, 2025 Dean asked us if we were going to buy today. From then on out he was argumentative and combative whenever we gave a legitimate reason we did not feel financially comfortable enough to make that kind of commitment. He was nice but he responded with rapidfire rebuttals that come across as pushy and desperate. After we came to the end of our road with Dean he went and got his manager Shannon. She was the worst part of the presentation. She introduced herself then instantly asked "So are we buying today?" I responded "No." Her reply to this was sarcastic and condescending. She replied "Wow you're blunt. Do you just like coming to these presentations on our dime and hanging out with us?" I then replied "We are offered specials packages that we accept to attend and purchasing is not required, especially such a large financial commitment of several hundred dollars over 10 years.” We were then told by Dean "I want to make this clear, that since you continue to accept the special offers and come to the presentations without buying, we will not being offering you anymore VIP packages." I equate this to asking someone out on a date who initially declines but you sweeten the deal with taking them to their favorite restuarant. Then during the date which you made good on their favorite restaurant, you ask, “so will you marry me” and when they decline you cut the date short order them an uber and tell you they won't be asking you out again. This is a decpetive and unethical business practice. HGV should stop offering packages in exchange for sales presentations and then being condescending and pushy when the guests decline to purchase a package. Either that or offer them but show some level of customer service skills when people decline to purchase and respond by saying "No problem we really do think you should consider it for xyz reasons but there is no obligation. Here are your gifts as promised and thank you for giving us an opportunity to earn your business.”

I inherited this timeshare from my father. I am so disappointed in the property options and the cost involved. I feel like my father was taken advantage of. He paid a lot of money for this timeshare and thought he was leaving something special to my sister and me but it has been nothing but a hassle. There were more properties a few years ago, now they seem to be disappearing and being replaced with the Great Wolf Lodge, which is VERY expensive and I have no interest in staying at those properties. We were unable to stay at any properties for the past two years and the points were removed from our account. I could not convert them to Hilton Honors points as I was able to in the past.

I called and asked for information on how to sell my timeshare, was told to complete a form, which I did, but I have never received a call or any further information. It is not at all worth the money. A lot of the properties are dated and the customer service is terrible.

I am a Travel Agent and I would NEVER recommend Hilton. I have booked over 20k in reservation and they lied to me about acesse to a package I paid for. Amado And DeAndria both told me that my package covered specific room types. After paying, I was told that those room types were not available in the package. I wasted 2hrs of my day being lied to. I will stick with the Wyndham brand from now on.

First of all, we tried to postpone our date because my husband has had traumatic eye surgery this past year and then lost his job. It’s been one financial blow after another. We were in a use it or lose the money completely spot. We decided to change from NY to VA because VA is our home state and would be cheaper for us. They put us in a nasty double tree. This place was disgusting. It included a giant millipede worm thing in the hotel by our room. The air conditioner didn’t work. We asked them to fix it but they didn’t. They don’t have a fan in the hotel either. Our tub was completely clogged and they didn’t fix that either. They charged us $12 a night to park in an empty lot. The parking lot signs also said they were not responsible for stolen items. What are we paying for? Not security! The doors to go out to the pool didn’t seal. There was a huge space between them when they were shut but they were also locked. The other door to the pool went directly to a nasty patch of long grass that you would have to wade through to get to the cement platform. The gym was so small and disgusting. There were only 3 people working out and it was crowded, hot and gross. We just left that area. There were people on our floor that weee knocking on doors late at night. The hotel was clearly empty but they put everyone on the 5 th floor. We checked out early and proceeded to the required presentation. They made us stay for 2 hours even though we told them we couldn’t afford anything since my husband was laid off and we were not interested. They kept saying just one more thing and we could be done and they wouldn’t charge us. The manager came over and acted empathetic about our disgusting hotel and then proceeded to tell the lady we were working with to give us numbers. She knew we weren’t interested so she had skipped it originally. She came back with a clipboard and wrote out scenarios. The fees they want to charge for a time share are horrendous. Even if we had money that is the biggest scam ever. We said no again so another dude came over to “check us out”. He acted like they were giving us free Hilton honors points for our trouble and then said we would owe $1600 today. No thank you! Over 2 hours later we were finally free with zero intention of ever staying at a nasty Hilton again.

BUYER BEWARE: HILTON IS RUNNING THE BIGGEST SCAM IN THE HOTEl INDUSTRY. Sadly, I failed to read the endless one-star reviews on this website before getting drawn into their Hilton Grand Vacation scam. For over a year, I have been trying to use a package I regretfully purchased. Finally, I requested reimbursement, and suddenly they had availability, so I booked it. Then I discovered I had to attend a 2-hour timeshare sales scam presentation upon arrival —add to that the hour it took to book the reservation and answer all kinds of questions that were none of their business—OTHERWISE, I would be charged double the price of the already overpriced room at the Hilton Garden Inn. I will never stay at a Hilton property ever again, and I will encourage everyone I know to #BoycottHilton.

Absolutely no chance to book a vacation anywhere we actually wanted to go. Horrible website, horrible customer service, I rue the day I sat and signed on the dotted line

Biggest mistake I ever made!!!!
Not only do they lie but their supervisors lies. They will transfer you around and you’ll never get anywhere. Also…the website that you log into in order to see your account is a JOKE!!! With thousands of IT people in America…they hired the worst team. You’ll never be able to pull up a statement online. I’ve tried to pay off my loan but you will never get to the point of actually getting the transaction to go through. Tried calling to pay over the phone and they want to charge a percentage fee. Run as far away from HGV as you can!!!!! SCAM!!!!!

Don't do it!! short version - After booking the hilton Stansted they asked if i would speak to HGV. I had time and agreed. Came back with a great offer for NY. BUT, told me i would pay now, but could cancel anytime and could change destination etc, lots of points etc. booked 700+$. Confirmation received, Set up my account, all good. Wanted to make changes, no UK toll free number and no email to request. had to call the US, cost 60$ for 8 minutes. couldn't find my package etc. WHY NO EMAIL contact details 😂. Called UK Customer service who contacted me with US HGV, took good couple of hours all togeather.
Then told the package was non refundable, the package was only refundable for a short time, I explained I only booked it 7 days ago, after some more time they agreed to refund and I should receive in 10 working days. Asked for email confirmation, sorry we do not send confirmations by email.

I am an owner at Diamond Resorts, now Hilton Grand Vacations. Like many of the reviews here, I went to a high pressure sales pitch and purchased an ownership. My mistake, but I learned from it and have successfully refused subsequent high pressure ‘owner’s update’ sessions to buy more.
So I’ve lived with my ownership for 8 yrs, and frankly, have stayed at multiple nice places thru my membership. But the problem has always been the huge frustration of very limited availability, unless for example, you want to go to Phoenix in August. And this frustration has always been made worse by being able to book the place I want when I want thru Expedia or even directly thru the resort with cash, but being told it is not available with my points. This is all old news; NOW THEY HAVE COME UP WITH A NEW AND EVEN WORSE SCAM !!!
The new scam is that they have added in a new level of ‘not available with points’, but will be quick to point out to you that “it is available with your points”. However, what you must do is transfer your points into their ‘Destination X-Change’ program, and then book the place for a $190 booking fee. AND THIS APPLIES TO THEIR OWN RESORTS; its not just for access to their ‘partner’ resorts.
HGV and others like them are required by law to maintain a certain percentage of inventory available for persons who have purchased points. They have always worked around this by having lots of availability in Phoenix in August and very little in February. With this new scam, the inventory is still available for points users, something repeated to me 4 times on a recorded line today. But only if you pay them a booking fee. I am surprised it took them so long to find this loop hole in the law. I bet the person who came up with that one earned their ‘Sales Person of the Year Award’.

WHITE COLLAR THIEVES!!!

Since 31st of October 2024 I am asking Hilton Contact Support for a refund or justification of an unauthorized charge of $2,4xx.xx (2,3xx.xx EUR) made to my debit card ending in ***67 on September 15th, 2024 made by Hilton Garden Inn. (case number # 223034023)

And the best answer I got from them is " for any further billing assistance you will have to contact Traveluro.com directly.."

I already paid my stay to Traveluro.com, Traveluro´s charges align with their provided receipt I got, the charge Hilton Garden INN made to my debit card has neither receipt nor justification

THEY DON´T REFUND MY MONEY NOR JUSTIFY THEIR CHARGE TO MY DEBIT CARD.

I claimed the charge to my bank as well, but it appears that the bank system is as corrupt as Hilton and they don´t give me an answer on time neither.

I stayed in at the Hilton Garden Inn New York/Central Park South-Midtown West from September 10th-15th, 2024

What can I do to get my money back?

If I could give them zero stars I would. Don't ever enter a time share contract with them. They will lie to you. Fail to inform you that you'll be paying over 50% in interest. When you realize how long it'll take to pay the principle amount they'll make another 45k off you in interest. When you try to sell it back they hit you with an abandonment of property. They have you go to a timeshare presentation which is a one on one high pressure meeting where you can say you can't afford it 6 times and they'll still try to sell it to you by lying. Don't associate with Hilton in any way. Predators that prey on people with limited knowledge of time share ownership

I was scammed of $774.72 by these folks.

I paid a fee which they said was refundable, but when I asked for it to be reunded within the allowable period, as there was no suitable vacation date, they refused and completly ingored the contract. Scammers!

Shameful that this is associated with Hilton brand

HGV is a total scam. I wish we read review online before purchasing and becoming members. Priperties they presented to us as being part of the program are NOT available now that pur accaounts have been activated and ofcourse they saying we passed the 10 days deadline!!!
We paid in cash thinking we being smart. They lack ethics+ no properties are available no matter what dates we look at+ subpar properties that are not nice at all, run down and old+ horrible customer service.
They represent the whole deal.in a way that sounds way better than it is. This scam should be investigated by US government. They defraud Americans of their hard earned money. Someone needs to help us.

After booking an oceanfront suite w/ Hilton on the phone (opting not to book on Expedia for the exact same price), I was asked if I wanted to take a quick survey for some bonus Hilton points. I usually decline an surveys or bonus offers, but the reservation agent was so nice, I decided to give her a positive review. WHAT A MISTAKE! After being pitched an obvious timeshare scam by the sweetest scammer ASHLEY LAVOIE ID#76294, somehow, ONLY BECAUSE IT WAS HILTON, I was convinced into giving my credit card info BEFORE they read the fine print to me. Being apprehensive, I had asked questions & taken a lot of written notes during the pitch, so I was able to skim along the contract details as they were quickly read back to me at the end of the call. Immediately, there were contradictions in what was previously said, including tons of extra charges, black out dates, every option to be was based on The Clubs approval, and so on. At least 3-4 times I politely questioned her on these discrepancies and she would reply with some teleprompter quip about how much fun we would have & would continue... Finally, I became more emphatic and kept saying "cancel, cancel""This is not what I signed up for, I want to cancel""That's not what you told me earlier, cancel". At one point she did pause because my wife & daughter are now in the background yelling to Ashley to cancel the deal, and she said "Look, I've been on the phone w/ you for 48 minutes, we are doing this & you will love it". Then she ignored my last few loud interjections as she raced through the last minute of her disclaimer before hanging up on us!! I called my bank & spent the next 30 minutes unwinding the payment. what a total pain!! We travel frequently & will now avoid Hilton whenever possible until I see them close down this scam, whether they are affiliated or not. You will not get even close to what they promise you. My deal was supposed to cost me $500. You will be charged anything more than any reservation you make that costs more than $500. And any offers at the back end of the deal are not mentioned in the disclaimer after you give them you credit card details. You've been warned.

The location? It couldn't be better. You're right in the heart of Vegas without breaking the bank on your accommodations. Sounds good so far, right?

However, there's a catch: constant sales pitches. Trying to relax while dodging ownership upgrade requests feels like being in a timeshare version of the Hunger Games. And those sales reps? Their "facts" can be, let's say, a bit flexible.

Are you considering using this timeshare outside the U.S.? Don’t. The options are about as exciting as a kid's menu at a steakhouse. Those “extras” they promote? Not worth writing home about.

Bottom line: It's a decent option if you can handle the hard sell and maintain a sense of humor. Practice your “no thanks” face. If you’re tempted to buy, stick to the cheapest plan to see if it's worth it. If Vegas becomes your go-to destination, consider upgrading later. Just remember, like owning a house with a pool, the novelty fades, but the costs remain.

This isn’t a decision to take lightly. And unlike the saying, what happens in Vegas doesn’t stay there—you’ll keep paying for it long after you leave. Buyer beware.

I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
We attended a presentation for Hilton Grand Vacations vacation club and thought it could work for us. It didn’t take long before I regretted my decision. They show so many ways to use their program that it is hard to comprehend it all. They tell you that around 90 days later they will have you stay at a property and they would go over all the advantages. We attended this information presentation, however, all it was is an another sales pitch to get you to increase your purchase. We told the agent that we just wanted to know how we can make full use of this vacation club. He said he would get to it. He never did. All he did was try to get us to purchase additional points in their club. We told them we weren’t interested in spending any more and they would not let it go. We just wanted to know how to make full use of what we had.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Their app and website are terrible! I can rarely find anything that I am looking for. The app has quit working fully. I used to be able to pay my mortgage for our purchase there but now it just freezes up before I can complete it, so I have to go on to the website to do that. It is difficult to find a property where you desire to travel, even though the presentation claims you can use their program everywhere. I have not found that to be the case.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
I receive multiple emails from HGV every day! They offer you deals at this property or that property, or use your points to book this cruise, it never ends! Or their newsletter, which is just another sales promotion.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Trying to get customer service is frustrating!
The non-ending on hold message repeatedly tells you to go online or use their app for faster service. However, sometimes you want answers you can’t find on the website. You can save unused points over to the next year, but it will cost you $139, but if you use a customer service agent then it will cost you $159. However, if you want to save your points after November 30, they charge you an additional $100. So get all the answers you need from the customer service agent, then hang up and try to get it done using the app. I tried to save my points but while doing it, the area I was trying to save them to somehow changed to depositing my points for an RCI exchange for a larger dollar amount. Now I had to call customer service and the agent was very condescending and after consulting with a manager, they were able to redirect my points to where I was trying to save them, as a one-time customer curtesy.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
We have decided that we want to exit the vacation club and so I found place on their website where they will assist you to do so. I filled out all the information and submitted it and received an e-mail saying, “No further action is needed at this time. We will reach out to you once we review the form.” I submitted the form the first time over 2 months ago! I have done so 2 more times and have also called the phone number for the resale team and left a message. I have not received any response! Their initial email reply also says, “We strive to respond as quickly as possible to all resale inquiries. Calling, emailing or resubmitting a new form will only delay our response to you as we review all inquiries in the order in which they are received.” Perhaps they have so many people trying to resell their purchase that it takes many months to get back to new requests.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!
Please do not do business with HGV. They are only interested in selling points in their vacation club using long promotions, pressure and what I believe is misleading information and then later trying to get you to upgrade your purchase.
I HATE THIS COMPANY AND I REGRET MY PURCHASE!!!

Thank goodness I only spent $119 on a trip I never took. As a Hilton Honors member I am offered trips to stay in the Hilton Grand Vacation Club often and recently I fell for it. As soon as I paid the $119 for a 4 day, 3 night stay in New York I realized that I was scammed. The salesperson on the phone offered me a specific place with a specific type of room. He never said that it was first come first serve and that I would essentially receive a very tiny hotel room and would then have to find my own travel to the timeshare sales office in the building I was offered to stay in. I tried to share this information with the person that was booking my reservation and she did not care. She said I should never have been promised that. Although she tried to accommodate me, it was one snag after another. I gave up the reservation and booked a hotel room for my trip. After reading reviews, I realize I am lucky!

What a scam, a very pushy sales process with lots of promises that are NOT kept. I was told I would have access to over 7000 Hilton properties to utilize my points on. This is NOT so, you have relatively few to choose from compared to what I was told. STAY AWAY and save your money. Regretting a six figure cost to become a member.

I purchased a vacation package with Hilton while I was staying at one of their hotels in Orlando. I was told at the time of purchase that I could use it any where in the USA or world wide within 13 months of purchase. I called to use the reservation in San Diego and I have received the most inappropriate service from Hilton. Excuses: The location is not available , we do not have the staff… so, do not let them scam you like they did to me. I cannot believe that such of a reputable name as Hilton is using a predatory marketing and misleading customers. Scamming the public to make a dollar.