Hilton Grand Vacations Avis 

Big promises no delivery and nobody to contact to resolve any issues. Big regrets and a waste of money! I would discourage any Australian from purchasing in the Hilton Timeshare program. We have been involved now for several months and had to pay to roll over points due to no access to falsely promised easy access system and plenty of available vacation options.

What a scam. They sell you points at a high pressure presentation by showing you the wonderful resorts that are available in their network. Problem is, after you've paid and get your online access you find that yes, they have hundreds of resorts BUT, none have availability! HGV actually rents out the properties and that's why timeshare owners are locked out. If you go to the public HGV site or booking.com or hotels.com you will see availability but then check the timeshare owners' site and you'll see there is nothing available.

We paid over 100K for the promise of worldwide 'free' vacations for life. They told us we could pass our ownership to our heirs but turns out that's not true either. Our points are worthless yet we still have to pay almost 10K 'maintenance fees' each year. What they do should be illegal.

Total scam. I was so stupid to buy into it and this is the biggest mistake I've made in my life. I'm literally throwing away money. I don't get my Hilton Diamond benefits and when I search for properties abroad there's almost never anything, when I find something it's usually much more expensive than on the website for that resort. I tried looking for cruises, turns out you get a little discount but they take a lot of points. For example for an Alaska cruise next May 2025 they take 5600 points for a $400 discount on a room with balcony. I've stayed in Hawaii for 4 nights for 3500 points. Overall it really isn't worth it. I'm paying nearly $1500/year just in maintenance fee and that's on top of the $17,000 for the cheapest membership you could find, where I get points every other year. My biggest disappointment is that I love the Hilton brand, that's why I'm a Diamond, but HGV is such a car salesman's scam that the only thing in common is the name Hilton. You could say: you knew what you were signing into... well. yes and no. The amount of things they don't tell you is insane. For example I cannot book one of the nicer hotels in Las Vegas because (I only found out on a recent visit there) I don't buy into a higher membership. Even the sales agent there (at another presentation) told me that they do anything to get you in, and then it's a sale pitch after another. I wish I could get out. I'm an idiot for falling into it. This is such a bad stain on Hilton's reputation, I don't understand how they can allow it. Look around, you'll find almost only complaints and a few fake compliments. The government needs to step in and allow to get out of the contract within a year. not just 3 days.

diamond Hilton vacations is a total scam. Do not believe a word they say. we were lied to. they sold us two weeks in Maui in February and when we checked our deed it was for October .the maintenance fees have gone up a lot very year to the point that it is cheaper to go to the resort not being a member than it is with the the ownership. please be aware. Scam

Total Scam!!!!!! Purchased the package for 4 days 3 nights. Given all kinds of incentives but NONE of them showed up on the follow up email. I called but they said "the system did not allow us to give it to you in writing". WOW...Then I tried to book to receive the 15,000 points bonus for booking in 30 days...but...there is a 90 day black out period. WOW, They said they would extend for 1 year but actually shortened it to 6 months...Once again....."the system does not allow to give you anything in writing".
I wasted 4 hours of my life with these shysters and finally got my money back...What a shame that a company like Hilton operates such a shady operation....I am done with Hilton..

Went through the presentation- Please be careful! They really lost me when they had us wait to take a survey after we said not, and just had a higher up came out to try and sell us on a different package. Remember they compare it to buying a home to get you in the door but you would never buy a home without sleeping on it first! That’s how they get you. Is they what you to lock in on the spot. Dude said no pressure and the second I told him I would not commit to that purchase without sleeping on it, he turned smug.

Hilton Grand Vacation is a total scam. They tell you lies during the sales pitch to sell ownership packages, make you sign a contract in a rush and then keep charging exorbitant sum of money periodically. Once you buy the package, you are stuck with it. We never realized Hilton would do this to customers. I would have given it a zero star if I could.

Members told me that I would be able to get hotels affiliated with Hilton Grand Vacation for as low as $90. It is a complete scam. Do not buy this package

Me and my family had a bad experience found bed bugs in one room. They moved us to another room, and we found a roach third room. It was a bad experience this happened on the Big Island Hawaii

Do not purchase any of the timeshare
They're very unprofessional no people skill these are the people that they hire

We are timeshare owners with Hilton Grand Vacations. My advice to anyone considering buying into HGV is to turn around and run. You will regret it. We are currently stuck with a timeshare where the rules and costs are constantly changing. Worst of all, we are stuck with it. Anyone doing their research would not buy into this scam. Unfortunately, we didn't do any research and as a result made a very bad decision. Be aware: When you go on vacation and use your timeshare you will be enticed (every single time) with prepaid visas or special promotions to convince you into going to "owner updates" or "presentations" which you will be promised will last no longer than one hour. You will not be out of these high pressure sales presentations, nor will you get the promised gifts, for at least a couple hours. We have never regretted anything more. Please do your research before being conned.

Promises Promises; but not fulfilled!
The absolute worse company and I don't know why Hilton continues to do this to tarnish their brand?!
I was promised:
- 15 months to schedule a stay, I was provided 12 months.
- 2K Hilton points for taking the call and listening to options, I was provided 0 Hilton points
- $195 waiver to book 'for free' a room during the "high season", I was not provided that waiver
- Scheduled to be awarded 40K Hilton points after staying at the time share and listening to the 2 hour time share presentation, I learned my 'record' had 25K Hilton points scheduled to be awarded. That was after I called HGV the night after I purchased the "amazing" offer and asked what I was actually going to receive for booking and going through the 4 day, 3 night stay.
I cannot believe these people actually can get away with the lies. Please be careful when using them.

We attended a timeshare presentation in Orlando at Mystic Dunes. The sales representative was a woman named Baby. Initially, she was overly friendly, but after my husband started asking uncomfortable questions about the cost of the packages and pointed out that they were withholding details, her demeanor completely changed. She got really upset, said we were interfering with her work, threw a paper, and stormed off. We were in shock. Five minutes later, she returned and said we were disqualified. This happened after we had already been there for 1.5 hours. Then came verbal abuse, accusing us of not listening to her, not letting her present, and not appreciating how great HGV is and how wonderful it is to travel with them, even though she didn’t know where anything was located in the U.S.

We mentioned that we had previously purchased a VIP package from Hilton and had a poor experience using it. They had no availability, and in the end, we had to book the last available option in Hawaii, which was during our children's school year.

She then asked, "Did you drive there?" We smiled and said no, we flew. Later in the conversation, we mentioned Wyoming, and she asked, "Did you like the beaches there?" This should give you an idea of the caliber of the person representing the travel network.

She behaved like a wild animal, threatening us that we could leave and pay the full cost of our stay since we were disqualified. I tried to argue, "Don't we have the right to ask questions? We need to understand this." She retorted, "You should listen to me, it's my job. You guys are here to shut up, hand over your money, and buy our membership." She was practically bouncing in her seat. We were in shock and stayed silent. I told her, "We are listening to you." She sarcastically replied, "Oh, I can continue, right?"

Then she went back to talking about prices and confusing us with her tales. My husband couldn't take it anymore and politely said, "Okay, can I explain something mathematically?" Surprisingly, she agreed! But she couldn't understand anything he was explaining. She even used a calculator for 7*8. When her little brain overheated, she ran to get her supervisor, who was equally rude. They both tried to make absurd arguments for their overpriced packages and belittled us, talking to us like we were garbage.

In the end, we wasted 3.5 hours on this pointless presentation. The enraged women eventually wrote us a refusal to purchase their membership. Hallelujah. We will never set foot in this network again with such treatment. How can you buy a membership from a company where the representatives are animals? Avoid HGV, it's a bunch of angry b!t$&s.

Look, HGV timeshare is a simple process. Determine how much you travel per year and that will dictate if timeshare works for you. If you do not travel more than 3 times a year I will inform you NOT to buy timeshare. If you do then it’s simple l, do the math. Check to see what HGV maintenance fees and HoA fees are yearly or bi-yearly and match that cost up to your yearly cost without timeshare.

Now, the kicker is you have to be very, very, very careful when dealing with timeshare representatives during the presentation. Some will mislead you with fabricated information especially on VIP quick package deals. Always, listen again, always NEVER buy during the meeting. Take all that information and as a couple go out, have lunch or dinner and think about what you are getting into and know that you can’t get out of it for the rest of your lives but it can be transferred to your children and that’s if they wish to take on that burden.

With that said, also get the hilton American Express credit card for the 99 dollar annual fee. Once you spend the qualifying amount per year you will get a free night stay at any Hilton property. I look at it this way. I pay the 99 dollars and stay at the LX resort world in Vegas which those rooms can go for 800 or more depending on the month.

Once again, do not trust any sales rep as they will try to reel you in with small talk about your employment to your kids and your life will match equally to theirs as if there was a connection. Lol. That’s their sales pitch, they will give you their number as if it’s a personal thing however, you don’t need their personal number all you need is your common sense. Do not buy the same day buy the next day and that’s if you still wish to purchase. Trust me that same deal will be available the next day and if not trust me they will send you another invitation to do it all over again so take your tone and make the best decision for you and your family.

Personally, as a timeshare owner, HGV is overpricing their units and if you purchase let’s say a unit for 50,000 you will not be able to sell it back to HGV for that amount. You will be lucky if HGV offers you $3000 and catch this. If you wish to sell to someone else, you must present that offer to HGV first as they have the first rights to buy back. And if you just wish to sell back to HGV without a buyer HGV will low ball you like no other. lol.

With that said, timeshare is good for some and for others it is not. I tend to like timeshare however, what I don’t like is the massive amount of sales reps lying to customers just to get a sale. That I can’t deal with and is pathetic as HGV knows this happens.

FYI: If you don’t do anything else do the one thing. Record your entire conversation with the sales reps if you are in Vegas. Las Vegas is a one party state meaning you don’t have to inform the representative you are recording. I’ve done that on every occasion and when I proved by way of recordings that HGV reps lied, I was abled to get out of 100% of all disagreements with HGV.

To those who got suckered into timeshare like o did 12 years ago, trust me you can make those points work for you just use them during low season and special reduced point offer stays and you will learn to live it.

I just can’t see paying $65,000 for a one bedroom that only allows me two vacations if I use during high season. Lol. If you purchase from HGV let it be known their interest rates are 14.9% for 10 years depending on your credit. I would highly advise to pay cash as I did. Good shopping and don’t get taken as if you do you didn’t read my comment throughout! lol

Hilton Regency Daytona Beach sales team didn't even have a rep to make a presentation so they brought me to an empty table to sit for 1 hour. If they don't have anyone to make a presentation they are to let you leave with your gift. Total wrong way of sales of a Real Estate License

Just another timeshare scam. Don’t buy into the “deed” concept. Most of the properties you can stay at for $300 a night via public web searches, and you can never get out of the program without walking away from your buy-in. Total waste of $17k

We have been to a few timeshare presentations. I felt this last experience was great with Hilton Grand Vacations. We purchased 8000 odd year points for $16,900 and $1225 annual maintenance fees.

So far, we are getting our money's worth. The bad experience has actually been coming into contact with the negative people online afterward. I feel like it is like the Salem witch hunts/trials where you had a bunch of people lying on others to the point of actually getting them murdered. You have to be careful when you see so much concentrated negative activity. It is a sure sign of a demon(s) at work.

Anyway, I am glad to say our experience beforehand was great, and our experience actually using our timeshare has been equally great. We've booked Vegas twice, Palm Springs, and Paris so far. No problems. No plans on stopping.

Worst customer service ever. Their telemarketers call me daily, harassing me, and will not take me off their call list.

First time traveler to Vegas was approached by some people in the lobby offering us tickets and food credits. I thought nothing of it and went along. I was told all I had to do was tour a new Hilton Hotel. We were told to meet the group in the lobby the next morning to be taken by shuttle to the hotel. Once we arrived at the hotel everything turned weird. We were NEVER taken on a tour at all. Instead we were taken into a room where were asked questions about our marital status and how much money we earned. Next, some guy named Trea came and lead us to his cubicle. He asked us questions about our personal life and went on to say that he is supposed to take us on a tour around the property but since he was in a suit and we were in Vegas heat that he would just skip that part. A few minutes later we were shuffled into another room with other victims that were on the shuttle and given a presentation by a little guy named Smitty claiming to be a world renowned boxer. After sitting through this presentation we were returned to Trae’s cubicle. The big punch here is they were ultimately trying to sell us a timeshare. They wanted $12,000 for said timeshare which would be $1000 per month plus HOA fees. Once we told him no, he went and got his supervisor and she tried to convince us as well. I was able to end this entire situation, because through this all they said this would only last 90 minutes . I immediately brought that up to the lady and advised her that it had been 2 hours. Once I said this she dismissed herself and us. Then the guy Trea that had initially been so nice started straight out being rude and nasty to us. He told us he has had a very unpleasant experience with us and the next time we came to Vegas not to sign up for anything. They refused us the gift that was offered that brought us there and we had to get our own Uber back to our hotel.

we decided to give Hilton GVC another try. Had owned back in the early 2000's and had to sell it back. We scheduled a tour and due to lack of communication from the host - we missed the first appointment due to traffic on the island and a misunderstanding of what time we were supposed to be there. Was told that 'our staff has gone home' and yet we saw people sitting in the room meeting with sales people. The manager and concierge were quite rude and consecending - but we agreed to come back the next day. Arrived and were given our package. The 'host' spoke almost exclusively about herself and how she owned - and her mother owned, etc. We felt this was a bit narcissistic. We took a tour of the place and the salesman was very honest and good... However, once we decided not to spend $50,000 for a vacation ownership (putting down $5-8,000) the 'check out' girl came - and tried to sell us a 'one year' vacation plan... when we said 'no' a second time she became very curt and rude. She had our 'award' and asked us to 'sign' that we had received it. Once I signed it- I stepped back to let my wife and she snatched the paper, turned and walked away.

I would NEVER recommend HGVC. I've been a HHonors Elite member for 16 years and have never been treated so poorly.

I had a very poor experience. They lied to me repeatedly. I was told so many different things. I ended up losing my package because on the inconsistency