Update to bad experience. After posting this review they contacted me and reckoned my emails had been misfiled. I'll take them at their word as they immediately sent a replacement and even refunded m... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I ordered spares (Okki Nokki velvet strips) for my record cleaning machine from HifiSound as they were well priced and was offered free postage. Delivery was very fast and communication was excellent... Voir plus
L'entreprise a répondu
HifiSound have a very comprehensive inventory offered at competitive prices. Have purchased from them twice and both times the items were in stock, at a good price and delivered swiftly. Would definit... Voir plus
L'entreprise a répondu
Absolutely excellent service . I’ve used HiFiSound twice so far and I’m really impressed. Both orders were dispatched very quickly and delivered 24 hr tracked.Secure packaging. Great communication. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 2003, HiFiSound is a family-run business in the North East of England with both a dedicated website and a physical ‘bricks and mortar’ presence. Based at Castlegate Mill, a historic former spice mill on the banks of the River Tees in Stockton, we offer two dedicated demonstration rooms and an extensive showroom. We specialise in high-performance audio from brands we truly believe in, including Amplification from Advance Paris and Hegel, Turntables from Pro-ject & Rega, Speakers from PMC, Monitor Audio and cables from Chord Company & Van den Hul. To help you upgrade to your dream system, we offer a specialist part-exchange service, making it easier than ever to trade in your existing gear for the latest technology. We aren't a faceless big retailer, nor a one-man band; we are a "happy medium" of enthusiasts genuinely interested in what we do. Whether you are visiting our Stockton demo rooms for a personal listening session or browsing online, our ultimate aim is to put a smile on your face through great music.
Coordonnées de contact
Castlegate Mill, Quayside, TS18 1BZ, Stockton-on-Tees, Royaume-Uni
- 01642 267012
- info@hifisound.co.uk
- hifisound.co.uk
4,7
Excellent
81 avis
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N'a pas répondu aux avis négatifs
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No delivery, no response to emails, but eventual good experience
Update to bad experience. After posting this review they contacted me and reckoned my emails had been misfiled. I'll take them at their word as they immediately sent a replacement and even refunded my payment.
Unfortunately my experience was terrible. I didn't receive item (Rega belt replacement) as somehow it was delivered to wrong address. Despite 3 emails I got no response. Dread to think what would have happened if I'd bought something expensive. As it is I'm out £18.
14 août 2026
Avis spontané
Réponse de HifiSound
Thank you for the update Peter, and I'm glad we could put things right for you. I'm sorry the original order went astray and that we hadn't seen your emails. We are speaking with our email company to resolve these issues; it's not the experience we want anyone to have.
We can confirm the replacement belt has now been delivered, and hope it gets your turntable back up and running smoothly. If you run into any issues at all, please don't hesitate to get in touch directly and we'll sort it straight away.
Thanks again for giving us the chance to make it right.
Réponse de HifiSound
Thank you Sanjay, appreciate your review.
Quick delivery as usual
9 septembre 2026
Réponse de HifiSound
Thank you Veronica, glad we could deliver quickly.
Réponse de HifiSound
Thanks for the positive review!
HifiSound - excellent service
HifiSound have a very comprehensive inventory offered at competitive prices. Have purchased from them twice and both times the items were in stock, at a good price and delivered swiftly. Would definitely recommend.
7 septembre 2026
Réponse de HifiSound
Thank you for your repeat business Graham, we really appreciate it.
Réponse de HifiSound
Thank you Adele!
Very good customer service
Very good customer service. Helped to resolve an anomaly with the account before placing my order. Friendly & helpful advice.
7 septembre 2026
Réponse de HifiSound
Hi Steve, Thank you for the review, glad we got you sorted.
Great service even for a small order
I ordered spares (Okki Nokki velvet strips) for my record cleaning machine from HifiSound as they were well priced and was offered free postage. Delivery was very fast and communication was excellent. On arrival I was pleasantly surprised to find that, unlike other suppliers I had previously used, the parts supplied were genuine Okki Nokki items.
Highly recommended.
7 septembre 2026
Réponse de HifiSound
Thank you for your review Tony, great to hear! That's not great to hear that there are fakes around. I can confirm they are 100% genuine as our sister company is the UK distributor for Okki Nokki.
The dispatch took far too long
The dispatch took far too long. Nearly two weeks for the product to arrive!
28 août 2026
Réponse de HifiSound
We are so sorry for the delay with your order and for the lack of communication on our end.
Since your order came in after hours on Friday the 28th ahead of the bank holiday, we placed the request with our supplier on Tuesday, September 1st. Our supplier was unexpectedly out of stock, which meant we couldn't meet our usual 72-hour turnaround. The order was dispatched to you on the 7th and delivered on the 8th.
We should have reached out immediately to explain the supplier delay, and we apologise for not keeping you informed. Thank you for your patience!
Excellent Service
First time ordering from this company and I found their service to be excellent. I will certainly look at them first for orders in the future. Throughly recommended.
4 septembre 2026
Réponse de HifiSound
Thank you Ray, We appreciated the kind words.
Super speedy delivery
I ordered via the website and my purchase arrived the next day, way ahead of the expected delivery date. Excellent service!
3 septembre 2026
Réponse de HifiSound
That's great to hear! Thank you for taking the time to write a review.
Quick delivery and good price
1 septembre 2026
Réponse de HifiSound
Thank you Pete, We appreciate the review.
Yet again another order fulfilled in…
Yet again another order fulfilled in double quick time excellent on prices not like a lot of greedy HiFi shops £27 for 1ltr of wash it 2 that's a proper Mickie take HiFi sound £15, Audio Technica headshells HS-6 £25 here yet i have seen them for as much as £30 and thats why I use HiFi sound second to none delivery service UPS orders quickly made up despatched packed so well you could play foot ball with the goods and they would survive excellent company excellent service everything is spot on i really can not see me going anywhere else 😀 very happy
28 août 2026
Réponse de HifiSound
Thank you so much for taking the time to leave such a fantastic review once again Joe!
We work hard to keep our prices fair and honest, no overpriced accessories here!
We like to make sure orders get there as they should, although we can't recommend playing football with them!
Thanks again for the support, and enjoy your gear!
Réponse de HifiSound
Thanks Simon.
Réponse de HifiSound
Thank you Peter!
Excellent service plus next day…
Excellent service plus next day delivery, can't get better than that
26 août 2026
Réponse de HifiSound
Thanks Philip.
Réponse de HifiSound
Great to hear, thank you for the review.
Order placed and delivered in good…
Order placed and delivered in good time.
I called with a question prior to order and the salesman was knowledgeable and helpful.
25 août 2026
Réponse de HifiSound
Great to hear Dave, thanks for taking the time to write a review.
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