HireGo Minibuses Avis 

Needed a minibus for an airport runs, both in the early hours of the morning. Our booking was managed by Henry who was prompt and polite in all our correspondence. Initially, we thought the price was a bit high, and it was reduced a bit. By the ti e we had paid for airport parking, petrol, and driving at night, we thought it was worth the money. Steve, our driver was polite and prompt and we were satisfied with the service provided.

Anderson helped us from start to finish when booking the bus to and from the airport for a stag do.
Great service and was always on the other end of the phone to help with any questions we had. 100% recommend.

I was truly impressed with the professionalism of all the staff I was in contact with, Matthew, Shawn, Chris-hope I haven't left anybody out!- and the driver Tomas was truly a delight to work with-patient and professional.

Would use the service again.

Henry organised the trip brilliantly. He was attentive to questions and was very personable. The driver, Reg, was on time, very friendly and had a spotless minibus.

So this morning my partner and his friends have been stranded at 5am with no driver turning up - no details given the day before as stated and no way to go on his stag do! Highly likely they’ve missed their flight. £650 they have paid. With no answer from the company appalling and I will be taking this further.

So! The man (Marcus)on the other end of the phone was very helpful, he knew we were desperate for a certain type of vehicle due to our circumstances. It was only when on our trip to the airport, we discovered that although we had paid £400, the third party contractor had only charged £200 that we felt we had been taken advantage of. I would add at this point that the third party contractor was equally shocked and also felt robbed. When we challenged our “helpful”man, he started wriggling and saying, we had to take in account of things like MOT’s and fuel which of course were paid for by the sub contractor and not him anyway and did not affect his profit. To summarise I feel our desperation was taken advantage of, I begrudge no man a profit but this was out and out daylight robbery. Do yourself’s a favour and check other companies if you have the time before you go with this company, don’t be fooled by the charm!

Having now read your reply, If you were expecting to pay £350 for a subcontractor and you found one for only £200. being the fair company you claim to be, possibly you could have offered us a small refund from our £400 fee?

Anderson was very professional when booking and always there for help/support when needed. Highly recommend using him when booking and will be a returning customer.
Logan Shepherd

The booking process was easy, the price was very reasonable, Henry and Nigel were great, good communication, on time, clean and comfy ride. we will use them again, thank you

Our experience with this company was terrible from start to finish. First, they lied to us about the booking. We were promised a larger vehicle, but they sent a much smaller one. Naturally, our luggage didn’t fit – instead of fixing their mistake, they tried to charge us extra. Without asking our permission, they even put our luggage in another family’s vehicle just because they were going to the same airport. That’s unsafe and completely unacceptable.

On top of that, they later tried to charge us for eating in the vehicle. This was a five-hour journey with small children, and the driver himself told us it was fine to eat onboard – he even shared some of our food! For them to turn around and demand extra money afterwards is pure dishonesty.

This company is untrustworthy, unprofessional, and only interested in squeezing money out of customers. Save yourself the stress and book elsewhere.

I am writing to express my sincere appreciation for the outstanding support provided by a staff member of your company, Henry, during a recent issue encountered with a motor coach booking. When a problem presented itself Henry handled the situation in a professional and courteous manner. Thanks to his efforts the problem was resolved.

As a business owner and operator for over 36 years I realize how rare it is to come across someone who is both skilled in their position and customer focused to such a degree. He is definitely a rare find….

Chris Allan

Working with this company was so amazing! Shawn was so thorough and helped me with everything I needed. He made the booking process so smooth and professional and answered any questions I had to a high degree. Our driver Max was a gem! He was so nice, flexible and attended to all our needs.

The van itself was clean, well kept and had air conditioning, which was really essential as we were travelling on a very hot day.

I would definitely recommend this company to be used for any type of hire and I’m looking forward to booking with them again.

We had a family trip in August of 2024 and the experience was very good. I dealt with Henry who was very helpful in planning transfers and day trips for our group of 16.
Henry kept in touch and provided all the guidance and information that I needed. He provided reminders and information about the drivers. Excellent experience.
Bob Campbell
Canada

Had a great experience from start to finish. Shawn who I delt with on the phone was really helpful and went above and beyond to facilitate us so a big thank you to him.
On the day our driver was on time,the bus was spotless and again the driver Jimmy could not have been nicer. What a great guy and a great overall experience.

💯 recommend this company. Their communication and professionalism was fantastic! Our driver Mike was lovely on time and patient. Will definitely be using again.

Excellent service, I would highly recommend. The booking team were so helpful and accomodating and the driver Barry was fantastic. Price was reasonable too. Highly recommended thank you for getting us all home safely!

Henry was superb from the get go with timely response to emails and finding exactly what I needed. The drive, John was absolutely sensational, very kind and easy to get along with. Everything about using HireGo was top notch. Thank you.

Henry was able to answer my questions and accept the change of dates at no extra cost. Stress free customer service and got back to me without having to chase them. Easy to get through on telephone

I would highly recommend hire and go extremely professional . Thankyou to Mathew for organizing our trip and Stan our driver 5 stars

Henry and Shaun kept me updated throughout, taxi arrived on time (Steve) on both journeys. Really good service.

Excellent service. Great driver. On time.