Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

Informative and seems balanced. Site is user friendly. Up to date, recognising uncertainty with unrest in Middle East but also considers longer term trends.

Noté 5 sur 5 étoiles

HOA provides a wealth of information, and in particular for us, for new build homes. We have found them the go to website for unbiased accurate information. Really clear and simple presentation help... Voir plus

Noté 4 sur 5 étoiles

(I got a bit excited when writing version 1 of this and in light of the very professional response, if toned it down... a lot). Please don't give any oxygen to the Rightmove index (which doesn't use... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We are in the process of buying a leasehold apartment in a building with two other apartments in it. Both of the other two are freehold but through some unknown historic reason ours isn’t. We hav... Voir plus

À propos de l'entreprise

  1. Centre de conseil aux consommateurs

Écrit par l'entreprise

The HomeOwners Alliance champions the interests of Britain’s homeowners and aspiring homeowners, providing unbiased and practical advice as well as services you can trust whether you are buying, selling or owning your home. We can connect you to conveyancers, surveyors, estate agents and mortgage brokers. We use Reviews.io on our website so the reviews below are not verified customer views


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

78 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

The forgotten few

OK, but some of us have reached a particular stage in life where we may have a reduced income, no mortgage, but wish to move to a forever home because we didn't quite make it earlier. I feel that we are the 'forgotten few'!

24 février 2026
Avis spontané
Noté 1 sur 5 étoiles

Misleading Use of Data

I used the property valuation calculator to get an idea of the value of my property. In order to get the figure, I had to provide my phone number and email address, and tick a box with the following text:

*By using our property valuation calculator, our partners at YOPA may contact you with relevant information by phone, email, or post*

The next day, I got 5 missed calls during the working day without any voicemail being left. On the sixth call I answered, and I was being called by YOPA who were “following up on my enquiry to sell my property with them”. They were trying to generate business, they weren’t contacting me with relevant information. When I challenged the caller, who insisted I’d made an enquiry, to define what he meant by an enquiry, he hung up on me. Really shoddy from HomeOwners Alliance - had I been forewarned that I’d be harassed the next working day to use YOPA to sell my house, I wouldn’t have bothered with the frankly off the mark calculator. Disingenuous to present it as a) “may contact”; and b) “with relevant information”. “YOPA will contact you incessantly with an agenda to sell your house, attributed to your use of this valuation calculator” would be fair and accurate.

26 janvier 2026
Avis spontané
Logo de HomeOwners Alliance

Réponse : HomeOwners Alliance

We’re really sorry to hear about this experience — it’s not what we want for people using our tools.

To be clear, our property valuation calculator is free to use, and we’re transparent that, in return, contact details may be shared with our partner Yopa. And that if you would like to stop any contact to get in touch at hello@hoa.org.uk. This is clearly stated at the point of submission so users can make an informed choice.

That said, we’re concerned by the number of calls you received and the way the follow-up was handled. We were not aware that you had been contacted multiple times in one day, and that’s not the standard we expect from our partners. If you can get in touch via our hello inbox to let us know what email you registered, we will action a deletion/ non-contact request with our partners.

We’ll also be feeding this back directly to Yopa so they can review how this interaction was handled and ensure their approach aligns with both the consent given and our expectations.

We appreciate you taking the time to raise this — feedback like this helps us improve how our tools and partnerships work in practice.

Noté 5 sur 5 étoiles

Invaluable website for leasehold owners

Always really useful and up-to-date information on the website, esp on the Leasehold and Freehold Reform Act which is of particular interest to me (owner of v short lease flat) and lots of advice/options to consider. Invaluable for leasehold owners and I'm very grateful this website exists.

26 janvier 2026
Avis spontané
Noté 4 sur 5 étoiles

Reasonable framing of house price changes.

(I got a bit excited when writing version 1 of this and in light of the very professional response, if toned it down... a lot).
Please don't give any oxygen to the Rightmove index (which doesn't use sold prices at all and is just manipulative). Also, please make it easy to see, in every article, how you are calculating price falls and price rises. Feel free to remind people that falling prices have more benefits to society than rising prices.

25 janvier 2026
Avis spontané
Logo de HomeOwners Alliance

Réponse : HomeOwners Alliance

Thank you for taking the time to share your perspective. We understand how sensitive and emotive house price discussions are, particularly during a cost-of-living crisis, and we take that responsibility seriously.

Our House Price Watch (link below) is designed to be balanced and transparent, not to “talk up” prices. We don’t rely on a single index or headline figure. Instead, we analyse multiple sources, including Land Registry sold-price data as well as Nationwide and Halifax indices, precisely to avoid over-reliance on any one view of the market.

Our most recent headline was that house prices are down on average by 0.2% month-on-month and up 1.1% year-on-year. When inflation is taken into account, that represents a real-terms fall, and our latest analysis shows real price drops in London in particular. That is hardly an attempt to gloss over market pressures or fuel unrealistic expectations. Have a read of our latest article (link below) analysing where house prices have been dropping (London and flats in particular).

We also consistently advise sellers to price realistically, reflecting local demand and affordability, not optimism or hype. Overpricing helps no one — it leads to delays, failed sales and added stress for movers.

Finally, we are independent and consumer-focused. Where schemes or policies inflate prices or leave buyers over-exposed, we have a track record of calling that out and pushing for reform. Our aim is not to manipulate sentiment, but to help people understand what’s really happening in the market so they can make informed decisions.

We appreciate critical feedback and will continue to strive for analysis that is fair, evidence-based and grounded in the realities facing homeowners and buyers today.

https://hoa.org.uk/services/house-price-watch/house-price-index/
https://hoa.org.uk/news/house-price-crash/

Noté 4 sur 5 étoiles

Simply put information but more on Ground Rent Forfeiture Risk Please

Simply put information, good structure and hyperlinks. I would have welcomed a bit more information about those leaseholders whose properties built in the last 20 or so years, and therefore have long leases, but whose ground rent is already above 0.1% and or £500 outside London. How many are in this position and how are lenders going to view risk of forfeiture.

11 janvier 2026
Avis spontané
Logo de HomeOwners Alliance

Réponse : HomeOwners Alliance

Hi Mike, we are pleased to report some good news. Government has just announced it's intention to cap ground rents to £250, reducing to £0 after 40 years. These changes should really help leaseholders in newer properties but legislation will still need to be passed. See - https://hoa.org.uk/advice/guides-for-homeowners/for-owners/leasehold-reform/ for additional information.

Noté 5 sur 5 étoiles

Before selling my home

Before selling my home, I needed to learn about the Energy Performance Certificate (EPC) as my knowledge was limited regarding the regulations and procedure.The details I received were extremely helpful and thorough, and now I am assured that I have acquired the understanding I sought.

25 décembre 2025
Avis spontané

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Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

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