hollard.com.au Avis 

I would give them a zero if I could, I am closing all my accounts with commonwealth bank after 36 years because of there insurance provider Hollard, they take your money back don’t fix the problem even when I had there Indian engineer agreeing a 100% with me the cause of the problem that I was pointing out and was recorded from our home camera, I don’t understand everyone that I have spoken to and has seen the problem agreed this was a insurance claim. But no not with these criminals
Honestly what’s the point of having insurance anymore

I received and email to pay my excess for a car claim with banner of Australian Seniors Car Insurance. Unfortunately they outsource to Hollard Insurance. The email I received has incorrect information - to pay via BSB account information but does not state name of account. The bank then says its THE HOLLARD INSURANCE COMPANY PTY LTD. But you cant type the information in account name as there are too many characters so it's impossible to pay. Yet the email says pay now. Inefficient and slightly bullying. Hollard need to get their act together.

Third world call centre staff results in a third world standard of service. Insure elsewhere.

Stay away from Hollard if you can. Slow response times, they give incorrect advice. I had a terrible experience

Most dreadful experience ever. I was given a case manager, Genieveb, for my claim who was highly inefficient, unresponsive, barely availably when I tried to contact her, ignored each and every email I sent to her. Every time I called, I had to talk to a different person and had to repeat the whole scenario of my claim again and again.Their customer service is absolutely pathetic. I can only recommend to stay away from that company.

Complete trash of a company. Slow response times, unprocessed claims, delays, excuses, poor customer service and rude telephone operators, they don’t answer the phone. Said I didn’t have a claim after providing the claim number. Unbelievable! No respect for customer’s time. Emails are left unanswered. Pathetic scumbags, worse company ever.

Avoid like plague. The Hollard team try find any loophole to decline a claim. And even when you complain they keep extending the response time. They handle the claims for Australian seniors
You join Australian seniors who have a 5 star rating because of their good selling customer service team but behind the curtain is the Hollard company who handle the claims
The Hollard company handle legitimate claim in a very unethical manner

The worst insurance ever. Do not use

I won't say I never had a good experience with these people. Over the last 20 years I have made exactly 3 claims, all this calendar year, believe it or not. Anytime I have previously thought about making a claim the excess payment of $500 has usually been more than the job would have cost and I have decided not to pursue it .I live in Perth and I have had 2 claims for storm damage this year. Although it took forever, the repairs have been done at last. But I had a sustained leak from a roof mounter evap AC which had absolutely destroyed my ceiling and patio, and they refuse to fix it. They also refuse to give me a quote, which marks the third lot of trades people I have had come and look at the damage, promise a quote then refuse to give me one, which is why I tried to claim it on my insurance. I get that there was an exclusion in my policy that says I'm not covered, not gonna lie, that makes me super angry, I don't sppend time on my roof, how would I know it was leaking, but whatever. But they will not disclose to me the quote for repairs. I contacted their builders, Ambrose (those guys can get stuffed too) and they refuse to disclose to me, the home-owner, the quote for repair to my property! I reckon get your home insurance elsewhere.

We have been insured with CBA Home Insurance provided by HOLLARD for more than 10 years and, until this claim, had never made a claim on my home insurance policy. My claim involved water damage caused by a concealed tap spindle leak inside a bathroom wall cavity. Since lodging the claim in November 2025, I have experienced a lengthy and frustrating claims process that remains unresolved more than seven months later.

What disappointed me most was the changing explanations given for the claim denial. During the course of the claim and AFCA dispute process, different causes were relied upon, including failed waterproofing, grout and silicone maintenance issues, and later a gradual spindle leak. This made it difficult for me to understand the insurer's position and address the reasons for the denial.

I provided reports from both a licensed builder and a licensed plumber, who independently identified an active leak was inside the wall cavity at the time of inspection causing wall, floor, timber structure damages.

However, these reports were not given any sufficient weight during the assessment process. No responses were replied on those findings by HOLLARD. I also requested a further independent assessment, as the leak remains active and structural damage is still visible, I still collect 10 litres of water on a bucket every 2-3 days now. But this has not responded by Hollard. They ignored independent professional trades reports, but used the information from Ambrose who worked for them, getting instructions from Hollard.

The practical impact on my family has been significant. We have been without a functioning bathroom for an extended period and have had to make alternative arrangements for basic daily hygiene while the dispute has been going for 7 months! Based on my personal experience, I have lost confidence in the Hollard's claims handling process and intend to move my insurance elsewhere once the matter is resolved.

Given my own experiences, I dont recommend Hollard to anyone: the company had only 1 star rating, large volume of negative complaints, bad AFCA outcomes, ASIC/ court involvement regarding claims.

Claim no 47402008820.
This is a business unit of Zurich insurance as.is freely travel insurance. Untrustworthy.
Don't use them !. After 15 months on my house damage storm claim and every excuse known to man to stall ,ask for more information that should have been requested at the start, ( which is not the responsibility of the policy holder), them employing every consultant and" paid panal builder "to justify paying me 1/3 of the real market price to repair my home , I have referred the matter to AFCA for determination. Immoral scam artists who dictate to their panal builders what they will pay per line item ,then give the impression this is a bonefied quote that's the max allowance . Were given the oppertunity to attend with a toolbox and Repair, but of course their "contractors" always have excuses. Every couple months I'm offered 2grand more to psychologically ware me down and hopefully give up. Not this little black duck! First offer was $18700 now it's a final $29000 for independent builders.prices over $72,000 ?I'm not accepting this scam .

Worst insurance and customer service I have ever ever dealt with in my life! Wish I could rank negatively. Never answer or returns calls calls, don’t meet their own deadlines. Horrible experience. Save yourself and go elsewhere!

DO NOT USE!!!! They don’t answer calls, don’t come to a resolution, my car has been sitting in the open with a broken window where anyone can steal it. I have been passed around to 6 different people over the past 16 hours still with NO RESOLUTION!!!!

Stay far away. Absolute scam.

My experience with Hollard Insurance has been nothing short of frustrating and deeply disappointing. From the outset, the level of customer service has been extremely poor—slow, unresponsive, and at times seemingly indifferent.

Simple enquiries take an unreasonable amount of time to receive any response, often requiring repeated follow-ups just to get basic updates. There is no sense of urgency or accountability. Communication is inconsistent and unclear, leaving you uncertain about where your claim stands or what is even required from you.

What stands out most is how unreliable the entire process feels. Claims appear to be delayed endlessly, only to be met with rejection or unnecessary complications. It creates the impression that the system is designed more to avoid paying claims than to support customers when they actually need help.

Overall, the experience has been exhausting. When you take out insurance, you expect peace of mind—but with Hollard, it has been the opposite: stress, delays, and a complete lack of trust in the process.

So sexist! I co-own jointly home with my spouse, do all finances etc but correspondence sent only to him.
Also huge delays in responding to any communication. I’d give minus 5 stars if I could.

I have been with Hollard for more than 8 years and recently cancelled my policy after speaking with Kye from their customer services. Their services are not only declining but staff are unknowledgeable and encouraging clients to leave Hollard for other more competent and way cheaper insurers. I regret waiting that long with Hollard while other insurers have better customer services and 50% less in quotes than Hollard.

I gave them one star as I couldn’t give zero. By far the worst experience I’ve had with dealing is such matters. A car insurance claim that took over 3 months. I spoke to 15 different people and each time my file had to be reviewed !! No one ever calls back including the Claims department. And each time you call you have to go through 7 options. I should have known I was in for trouble when they botched up the hire car procedure Avoid at all costs

Do not insure with Hollard.
We are very disappointment with Hollard Insurance.
They declined our claim despite regular maintenance with yearly waterproofing of our roofing.
Had to deal with an abrupt and unprofessional claims officer. Being a long time customer got no support from their end when we needed them.
Do not consider signing up with these rude and unprofessional Insurance.

I wouln't give this mob even 1 Star, except I had to, to post this review.
My experience with their call centre staff has been dreadful. I called once for information on how to claim, - didn't get the right advice.
After lodging a claim online I get a call from a bloke who asked questions about my claim (all of which was written on the claim form) Then he told me that the claim couldn't be paid because my "cover lapsed in October because it hadn't been renewed". I disputed this and gave him details of my payments each month. He put me on hold for 20 minutes, before coming back and agreeing that I was in fact still covered. Needless to say, my claim was never paid.
You'll never get a straight answer from them via email either. They tend to avoid answering specific questions.
Stay away from them.

Gotta be the worst insurance company ever
Car hit by truck truck admits fault
Even not at fault incidents they don’t wanna know ya
Their current tactic is to not return calls or emails
Thinking there might be a bit of take what they can and run from upper management
No company in Australia should be allowed to run like this mob does