I love how fast they deliver things and…
I love how fast they deliver things and that they have unique products that are hard to find.
27 février 2026
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À propos de l'entreprise
Écrit par l'entreprise
At HolleHiPPos, we are committed to providing a wide range of natural and organic products for babies. Our mission is to ensure that your little ones receive the best nutrition with our carefully curated selection of organic baby foods. We prioritize quality and sustainability, delivering exceptional products and service with a smile. Shop with us for the healthiest choices for your baby's growth and development.
Coordonnées de contact
Etats-Unis
- customercare@hollehippos.eu
- hollehippos.eu
4,2
Bien
18 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent, quick formula shipper
I've had a few questions and customer service is always extremely prompt at giving a response and thorough. Shipping is always pleasantly quick as well and, the subscription prices are great. I'd love to see a bigger discount offered to repeat customers throughout the year!
4 juin 2025
Avis spontané
El pedido llegó muy bien y rápido muy…
El pedido llegó muy bien y rápido muy pronto aré otro pedido gracias
1 décembre 2025
Quality products with a great customer service!
The products arrived on time, well packed and of a good quality. The formula was fresh - I appreciate the good expiry date (a long time before the product expires). The price was better, than competitor's. The overall experience was nice and smooth, with no issues and a great customer service.
I will buy again from this seller.
Thank you🙂🤗.
1 octobre 2025
Avis spontané
Réponse de Hollehippos
Thank you so much for your kind words! 🤗
We’re thrilled to hear that everything—from the freshness and packaging to the delivery and price—met your expectations. Providing quality products and excellent service is always our top priority.
We truly appreciate your trust and can’t wait to serve you again soon!
Impossible to cancel even during the first hour
Update: I canceled the order after 30 minutes, and the refund was $12 less. I don’t recommend this. It’s just not fair. A very strange store. After I left my review, they sent me five emails asking me to delete it. They said they had canceled the order. I received a cancellation confirmation, but the money has not been refunded yet. I planned to delete my review after I got the refund. But then I suddenly received a message in Russian—again asking me to cancel the order. My Bulgarian last name looks similar to a Russian one, but receiving a message in Russian feels strange to me. Why? I am writing to you in English.
I ordered baby cereal. Within 30 minutes, I found another store offering a better deal. I couldn’t find any option to cancel the order on the website. I wrote to them by e-mail and in the customer service chat. No reply at all. It’s been almost 24 hours now. I’m sure they’ll only respond once the order has been shipped, saying it can’t be canceled anymore or that they’ll charge a cancellation fee. The lack of a cancellation option on the website is simply outrageous.
15 octobre 2025
Avis spontané
Réponse de Hollehippos
Hi Natalia,
We sincerely apologize for the inconvenience you’ve experienced.
Please know that your order was already canceled yesterday, and the refund has been fully processed on our end. Depending on your bank, it may take 3–5 business days for the funds to appear in your account.
If you’re seeing a slight difference in the amount on your end, please note that this is due to normal currency exchange rate fluctuations or bank conversion fees, which are beyond our control. We recommend contacting your bank about the fees deducted. Rest assured that the refund was issued in full from our side at the original purchase amount. We've sent you an email about this and provided the screenshot of the refund for your reference.
Thank you for your understanding and patience — we truly appreciate it. For other questions or concerns, please send us your inquiry to customercare@hollehippos.eu.
Perfect for anxious mums
I owe Elena an apology, I was a first time mother that was EBF and was suddenly in need of formula, as a vegan family we were depending on BF due to the uk not selling any vegan formula, that was until I found HolleHiPPos, I was terrified putting my trust into a new website to supply a product that even though I had done research for was still new which made me very nervous about it all. I bombarded Elena with questions and worried about legitimacy but she replied to every email in good time with amazing customer care and understanding, even put me in contact with the Preminat company rep to answer any other questions, I have since tried and loved the product and have had no issues- even just bought enough to do us the rest of the year. I highly recommend buying from HolleHiPPos and Preminat, but take note that the formula separates quickly it is completely normal but worried me at first and the team at Preminat and google reassured me it’s normal for DF formula, we just add a little BM to it and it acts as a binder but it really doesn’t matter and baby would take it normally as well.
22 août 2025
Réponse de Hollehippos
Thank you so much for your kind and heartfelt review!
We completely understand how nerve-wracking it can be to try something new, and we’re so glad Elena and our team were able to reassure and support you through the process. It means so much to know your little one is thriving on Preminat and that you’ve had a smooth experience.
We truly appreciate your trust and recommendation — thank you for choosing HolleHiPPos and Preminat!✨
Very giod haha
1 juillet 2025
Avis spontané
Réponse de Hollehippos
Thank you so much for your lovely review on our HiPP baby formula! To receive your 5% discount code, just send us a quick email at customercare@hollehippos.eu and we’ll take care of the rest.
We appreciate you being part of the HolleHiPPos family!
Terrible experience
Terrible experience, I most of my cans of formula dented and in poor shape. When I reached out to the service team, the rep would not allow me to return the order or provide me with any resolution. I would not recommend this company or ever use it again.
30 avril 2025
Réponse de Hollehippos
Hi Bojana,
We’re very sorry you were disappointed with your experience. We carefully looked into your case and found that when you first reached out, you requested to cancel your order after it had already been processed and shipped — please note that as of now, HolleHiPPos does not offer a subscription service (although we may introduce one soon), and once an order is processed and dispatched, it unfortunately cannot be canceled.
When you later reported an issue with the order, we requested photos to assess the problem, but the pictures provided did not show any visible dents or damage. As noted in our store policy, we cannot accept product returns once they leave our facility due to safety and hygiene regulations — unless the product received is unsafe to use or was damaged in transit, which was not the case here based on the information and photos provided.
We understand this situation may have been frustrating, but we always aim to handle customer concerns fairly and within our policies. If you have any further questions or additional details to provide, we’re happy to assist — please feel free to contact our team directly.
Thank you,
The HolleHiPPos Team
Fast shipping especially for being so…
Fast shipping especially for being so far away. I was worried bc I want the best for ula for my son but of course there is nothing local. Thank you for making this possible
29 avril 2025
Réponse de Hollehippos
We appreciate you sharing your experience! We’re so glad we could help you get the best for your son, even from afar. Thank you for trusting us!
I received the formula not long after I…
I received the formula not long after I bought it! Customer service was great and they responded quickly! I will definitely be buying from them again… if baby boy does well with the formula! 🤞🏻
26 mars 2025
Réponse de Hollehippos
Thank you so much for your kind words! We’re happy you had a smooth experience and truly appreciate your trust. We look forward to serving you again!
Absolutely amazing
Absolutely amazing, extremely quick shipping and received the products I needed.
25 février 2025
Réponse de Hollehippos
Thank you so much for your wonderful feedback! We’re thrilled you received your products quickly and had a great experience with us. We truly appreciate your support! 🌸
Quick and easy shipping to the US
24 février 2025
Réponse de Hollehippos
Thank you for sharing your experience! We’re so glad your order arrived quickly and smoothly. We appreciate your trust and support!
Réponse de Hollehippos
Thank you for your kind words! We’re so happy you’re pleased with our delivery, product selection, and customer service. We truly appreciate your support!
great communication and fast delivery
27 décembre 2024
Réponse de Hollehippos
Thank you for your lovely feedback! We’re so glad you had a smooth experience with our communication and delivery. We appreciate your trust!
Purchase with confidence
Excellent customer service and response time via email.
It was my first time purchasing from here. Shipment to the USA was quick. Everything was packed well, no damage.
Would recommend!
28 octobre 2024
Réponse de Hollehippos
Thank you so much for your thoughtful review! We’re thrilled your first experience with us was a great one — from fast shipping to careful packaging. We truly appreciate your recommendation and support! 🌟
I highly recommend this business
I highly recommend this business! This is not just a business for Elena but a genuine care and concern for other moms that want what’s best for their babies, especially when traditional formulas are not natural or organic. Elena discovered this formula with her own children, and she continues to have a passion to promote a healthy product! She gives excellent customer service and will answer all of your questions.
7 août 2024
Avis spontané
Great product and amazing customer…
Great product and amazing customer service. The product was delivered quickly. Highly recommend!
3 juillet 2024
Avis spontané
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