Home Made Avis 

Whilst looking for apartments in manchester I got to meet and work with Jimba from the team who honestly made the process so much easier. He really did focus on finding exactly what I needed with going above and beyond to ensure I like the property e.g. sending extra photos and asking the right questions to the right people. He really did make the whole process to much more enjoyable. Would highly recommend.

Taylor was a legend and helped me secure my dream one bed in Manchester. He also went above and beyond to secure me a parking spot for my Suzuki!!

Shaivi was a real help. Very contactable and always kept me in the loop. Super helpful

Jimber and Marc were amazing in helping us find our new flat and made the process so quick and efficient.

Had a really great experience viewing a property with Taylor from Home Made. He was friendly, welcoming and had such a positive energy, which made the whole viewing really enjoyable.
Thanks again, Taylor, for making the whole experience so easy and enjoyable!

I had a viewing with Piraveen. He showed me a flat in wembley park which was facing towards wembley stadium. He told me that this flat is not available but the available one is in two floors upstairs and it is exactly the same. I asked him a simple question, does it also face towards wembley stadium and he said absolutely yes. After two months i moved in and realised that the flat he gave me faced the other direction towards ovo arena which is much noisier. It’s unbelievable that they behave like they sell t-shirts and not homes

Travelled 2 hours for a viewing only to be told they don’t have the flat I booked, and that they can only show me a 2 bed and 1 bed floor plans. 0 communication on this prior to my arrival, Jimber was unapologetic & claimed he didn’t want to waste my time?? Not worth the hassle of dealing with them, I’ve also had the price raise £300+ on apartments I’ve enquired about. Absolute joke

★☆☆☆☆ Extremely poor experience
Unfortunately, my experience with Home Made has been incredibly frustrating and disappointing.
Communication throughout the process has been extremely poor. I found myself repeatedly having to chase for answers to straightforward questions, with information either not being provided, being unclear, or taking far too long to come back. For something as important and time-sensitive as arranging a new home, the whole process felt unnecessarily stressful.

What frustrated me most was the apparent lack of ownership. Rather than having someone properly understand my circumstances, communicate clearly and help move the application forward, I felt as though I was constantly having to manage the process myself and chase different people to establish what was actually happening.

I was open and transparent about my circumstances from the outset and provided the information and supporting documentation requested. Despite that, I found the communication around the application particularly difficult and, at times, lacking the level of care and professionalism I would expect from a letting agent handling something as significant as somebody's home.

A letting agent should make the process easier for both landlord and tenant. In my experience, Home Made achieved the opposite. The amount of unnecessary chasing, uncertainty and stress involved has been extraordinary.

Based purely on my own experience, I would find it very difficult to recommend Home Made.

One star.

Shocking service, they use an AI assistant to answer all the phone calls which constantly interrupt you and doesn't actually listen to your answers. I originally attempted to contact them via a phone number they have on one of their listings. I was on hold for that number for 25 minutes. I never got through because instead, nearing the end of those 25 minutes when I filled out a contact form for the listing I was looking at, I was immediately contacted with a phone call from this AI assistant. Which just goes to show you that they probably have either nobody actually working there and/or none of the employees want to do the work and instead are all relying on this AI assistant, which is shocking from a management perspective.

Absolutely don't recommend, because if they do this on their inquiry phone call, God knows what they do when they actually manage viewings or listings. Very deceptive.

Update from 22nd of September-

I have now had numerous calls and texts multiple times a day from this AI phone bot despite insisting and telling it I am no longer interested in the viewing nor do I want to talk to an AI phone bot. I would also like to add that this company replied to my review this morning and have also flagged this review for “defamatory content” despite only being an accurate description of my experience. Also worth noting when dealing with this company I suppose.

I am a relocation agent this is a
Terrible service booked in 2 viewings confirmed this morning turned up to meet the agent with my clients and neither of the properties are available nothing to show us no one to complain to. Apparently this happens all the time . Terrible service

Taylor was an absolute gem showing me around Sherlock Quarter. Not your usual run-of-the-mill letting experience — he took the time to understand me, the vibe I was looking for and what I actually needed and made it so easy.

A real credit to his team and the company. You can tell he genuinely cares, and that makes all the difference for me. Could not be happier 🫶🏻

Best medium, staff, and such an easy handover between the staff.
Everyone’s ready to help AT ANYTIME!
I wasn’t expecting it to be this smooth and easy to get it all done. The viewing was done by Jimber, amazing positive energy and how relaxed he is helped seal the deal by making me extremely comfortable on how the building works and how easily everything is handled. One of the best viewings I’ve ever had and that speaks volumes on the level of professionalism and customer service Jimber had throughout the viewing, and from the initial up to the final process.
Mr Tommaso was also a crucial part of the process as everything was handled within MINUTES !!
Absolutely recommend HOMEMADE and many more people should use this company ! 10/10

Pira was so lovely and welcoming! We mentioned what we wanted and they recommended a flat that we weren’t even meant to be shown and that’s what we went for! Pira was so understanding and accommodating of what we wanted, and was a lovely person! The booking process was so easy too.

It was a lovely experience today with Taylor at Sherlock quarter Birmingham. He was really nice and patient although we had so much second thoughts.
The booking system for viewing and the offer system is smooth

Kerri was absolutely wonderful, very informative and friendly GIVE THAT GIRL A RAISE! ;)

Took my £250 holding deposit on 25th August for a move in date of 7th September. I submitted every document requested (and more) the very next day. A flat that was advertised has “Available immediately”.

Then silence. No updates, no timeline, no confirmation that my tenancy would go ahead.

I had to chase their referencing partner myself just to get things moving. A full week passed with nothing. On the day I finally withdrew because I couldn't risk being homeless, they sent me an automated "statement of account" email 7 minutes after my termination request, as if everything was business as usual.

When I asked for my deposit back, they tried to claim I was the one who failed to take necessary steps, despite doing everything asked of me within the first 24 hours. They are now attempting to retain my holding payment.

Their process seems designed to run the clock, leave you in limbo until the last possible moment, and then keep your money when you're forced to make other arrangements. I would strongly advise anyone considering renting through Home Made to think carefully before handing over a holding deposit.

We had a lovely viewing with Kerri, she was amazing at showing us around and answering all the questions we had. She was also very helpful with submitting an offer :)

The viewing date was changed without any prior email or notification, and despite making several attempts to contact the agency by phone, none of my calls were answered.

There were around 18 people waiting to view the property, yet no agent arrived and no explanation or communication was provided. This demonstrates a serious lack of organisation, communication, customer service and basic business sense.

I would strongly recommend considering other agencies before booking a viewing through this company. The way this viewing was handled showed very little regard for prospective tenants’ time and resources and raised serious concerns about the agency’s overall professionalism and business practices.

Totally unprofessional. Did not even bother to send an email before changing the dates o viewing. did not pickup any calls that I made. The company doesn't have any business sense. Just really no management and no comms at all. there were 18 people waiting to view the property and no agent showed up. Please dont waste your time and resources to book viewing through this agency. They really lack basic communication skills and have no sense of doing business at all.

You advertised the property at 1320 to 1400 per month. When we visited, we were told there is nothing in the development with 2 bedrooms below 1650 per month.

That is a significant gap, and it meant we travelled to a viewing for something that was never available at the price shown. I do not understand why a listing would be left up with figures that do not exist on site.

There has been a lot of follow up and automated messaging from your side. I would suggest that effort is better spent making sure the listings are accurate in the first place. Accurate pricing is the basic thing renters need from a platform like yours.

As it stands, I will not be viewing any further properties through Home Made.