Whilst looking for apartments in manchester I got to meet and work with Jimba from the team who honestly made the process so much easier. He really did focus on finding exactly what I needed with goin... Voir plus
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I had a viewing with Piraveen. He showed me a flat in wembley park which was facing towards wembley stadium. He told me that this flat is not available but the available one is in two floors upstairs... Voir plus
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Had a really great experience viewing a property with Taylor from Home Made. He was friendly, welcoming and had such a positive energy, which made the whole viewing really enjoyable. Thanks again, Ta... Voir plus
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Taylor was an absolute gem showing me around Sherlock Quarter. Not your usual run-of-the-mill letting experience — he took the time to understand me, the vibe I was looking for and what I actually n... Voir plus
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À propos de l'entreprise
À propos de Home Made
Informations provenant de diverses sources externes
Home Made has been built from the ground up to provide both landlords and tenants with the best possible experience at the lowest cost. We’ve recruited experts from around the industry and from outside of it to ensure you get the most out letting. We’re a tech company at our centre, so we’ve built our technology platform around efficiency and speed to ensure we can get tenants into the right properties as fast as and as cheap as possible.
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Coordonnées de contact
London, Royaume-Uni
- +44 (0) 207 846 0122
- diana@home-made.com
- home-made.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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We were shown around by Kerri who was…
We were shown around by Kerri who was so lovely and helpful with our search. Highly recommend
1 août 2026
Avis spontané
Réponse de Home Made
Thank you so much for your 5-star review! We're delighted to hear Kerri made such a positive impression during your viewing. It's wonderful to know she was so lovely and helpful throughout your property search.
We'll be sure to pass your kind feedback on to Kerri. Thank you for your recommendation, and we wish you all the best in finding your new home!
Very confusing experience
Very confusing experience, so if you're looking to use this estate agent, I would use it cautiously.
I started by finding a property on Rightmove, which I followed by calling them directly to see if it was still available. When speaking to the member of staff on the phone, I was told it was not available and that the next best thing was a price increase, which then explained would be out of budget. This prompted a rude response from her, saying, "I thought it would be." Following on from this, Rightmove was adjusted toysay a let had been agreed. This was obviously not the best first experience for a potential customer.
A couple of hours later, the property was then re-listed and available. I then enquired about this, and they were quick to respond and get me booked in for a viewing. They were very thorough in terms of reminders for said viewing. However, once set off for this viewing, which was scheduled for 10 am (30th July) and is over an hour and a Half's drive, I received a message from one member of staff at 8:57 am asking to reschedule for a later time, then followed by a different member of staff phoning me at 8:59 to ask me to reschedule again for an earlier time, which i declined as i wasn't able to do so. To add to the confusion, at 9:01 am I received 2 messages from a completely different number saying they looked forward to seeing us at the property for our viewing at the original time; this was then followed by a cancellation message with a link to rebook.
When I looked to rebook, it would appear that all times they offer are free to book on multiple different days, and when looking back on Rightmove, the property in question has now been taken off the market. Follow another search later that day, I discovered the same property has been re-listed but for a larger price.
As well as this, you are contacted by multiple different people using multiple different numbers, and there seems to be no communication between them. I almost feel bombarded with the different contact methods, including my emails, iMessages, WhatsApp, and phone number.
Overall, not the greatest experience, as there is obviously a lack of organisation, which has ultimately put me off using this company, and I won't be rebooking a viewing.
30 juillet 2026
Avis spontané
Réponse de Home Made
Thank you for taking the time to share your experience. We're sorry to hear that your first impression of Home Made was a frustrating one.
We understand how confusing it must have been to receive conflicting information about the property's availability, followed by multiple messages from different team members regarding your viewing. We also appreciate that travelling a significant distance only to have your appointment disrupted is disappointing, and we're sorry for the inconvenience this caused.
Properties can occasionally become unavailable or have pricing updated at short notice, and there can sometimes be delays in these changes being reflected across advertising platforms. However, we recognise that the communication you received should have been clearer and more coordinated. We also appreciate your feedback about the volume of contact from different channels, as this is something we're continually reviewing to improve the customer experience.
We'd like the opportunity to investigate what happened and understand where our processes fell short. If you're happy to do so, please contact us at complaints@home-made.com with the property details so we can look into this further.
Thank you again for your feedback. It helps us identify where we need to improve, and we're sorry we didn't provide the experience you expected.
Zeeco has been of a great help
Zeeco has been of a great help. Made a viewing, followed up and answered All my questions making my experience spotless and reassuring. Especially because it was my 1st time using homemade.
17 juin 2026
Avis spontané
Réponse de Home Made
Thank you so much for your fantastic 5-star review! We're delighted to hear Zeeco made such a positive impression and helped make your first experience with Home Made a great one.
It's wonderful to know he supported you throughout the viewing, followed up afterwards, and took the time to answer all of your questions, making the process reassuring and stress-free. We'll be sure to pass your kind feedback on to Zeeco.
Thank you again for taking the time to share your experience, and we wish you all the best in your new home!
The team is really amazing
The team is really amazing. We had viewing with Kerrie and the later process was handled by Brad.Both of them are really great and because of the prompt response we had an amazing experience. Will totally recommend ☺️
29 juillet 2026
Avis spontané
Réponse de Home Made
Thank you for your fantastic 5-star review! We're so pleased to hear you had a great experience with our team.
We'll make sure Kerri and Brad see your lovely feedback. It's great to know Kerri made your viewing a positive one and that Brad's quick responses and support throughout the process helped everything run smoothly.
We really appreciate your recommendation and thank you for choosing Home Made. We wish you all the best in your new home!
Property Viewing and Leasing
We were able to schedule a viewing pretty easily, though the link that was sent afterwards congratulated us on securing the apartment before an agreement was drafted.
Once that was sorted, Brad in particular, was super responsive and very helpful, answering any question, identifying new units that were coming on the market and moving the leasing process forward once we found a match on desired move-in dates.
22 juillet 2026
Avis spontané
Réponse de Home Made
Thank you for your fantastic review!
We're delighted to hear that arranging your viewing was straightforward and that Brad provided such responsive and helpful support throughout your search. It's great to know he kept you informed about new properties, answered your questions promptly, and helped move everything along once you'd found the right home.
We also appreciate you highlighting the confusion caused by the automated message you received after booking your viewing. Feedback like this is invaluable as we continue to improve our processes.
Thank you again for sharing your experience, and we wish you all the best in your new home!
Viewing experience with HomeMade
We had a viewing with Anais and she was very helpful and informative about the whole process. This being our first experience with renting was very daunting at first but she put us at ease and even helped us with filling out the initial form. All in all it was an amazing experience and the place was very nice and exceeded our expectations of what we saw in pictures as well.
14 juillet 2026
Avis spontané
Réponse de Home Made
Thank you so much for the wonderful review! We’re delighted to hear that Anais made your first renting experience feel so easy and reassuring. It’s great to know she was helpful and informative throughout the viewing and application process, and even better that the property exceeded your expectations! We’ll be sure to pass your lovely feedback on to Anais. ⭐
Avoid Home Made at all costs
Avoid Home Made at all costs in the Manchester area. They provide misleading information, terrible communication, and zero customer care. I was messed me around with cancelled viewings, shown a 'showcase' flat instead of the advertised vacant ones, and promised photos/videos that never arrived. Their website listings are completely inaccurate with apartments that only show stock images and available now but this is not true or represented correctly.
To make matters worse, dealing with Tommaso over the phone was an absolute joke. He was incredibly rude, arrogant, and had zero empathy for a tenant trying to secure a home on a tight deadline. When I asked for a basic clause to protect myself since they wouldn't provide photos of the flat, he called it unreasonable and threatened to stop my application. They don't care about you; they just care about taking your money. Appalling business and Tommaso is probably one of the worst property agents I have ever spoken to, wouldn't let me speak, kept interrupting me and patronising.
9 juillet 2026
Avis spontané
Réponse de Home Made
Thank you for taking the time to share your feedback. We're very sorry to hear that your experience did not meet your expectations.
We appreciate that cancelled viewings and delays in receiving information can be frustrating, particularly when you're working to a tight moving deadline. We also understand the importance of having clear and accurate information when deciding whether to proceed with a property.
We'd like to clarify that where a specific apartment is not yet available to access, viewings may occasionally take place in a representative show apartment to demonstrate the specification and layout. We always aim to make this clear during the viewing, and we're sorry if this wasn't your understanding. We also continuously review our listings to ensure availability and imagery are as accurate as possible, particularly where developments contain multiple similar units.
We're particularly concerned by your comments regarding your conversation with Tommaso. Professional, respectful communication is something we expect from all of our colleagues, and your description of the call does not reflect the standard of service we aim to provide. We will review the interaction internally to understand what happened.
If you're willing, we'd welcome the opportunity to investigate your experience in full. Please email complaints@home-made.com with your details, the property address, and any relevant correspondence so we can carry out a thorough review and provide a formal response.
Thank you again for bringing these concerns to our attention.
I had an amazing and well informed…
I had an amazing and well informed experience with Raquel. She was very accommodating and willing to help with any question I had. I think that is the best viewing I’ve ever had.
7 juillet 2026
Avis spontané
Réponse de Home Made
Thank you so much for your wonderful 5-star review! We're thrilled to hear that Raquel made such a positive impression and provided what you described as the best viewing you've ever had. We'll be sure to pass on your kind words to her—she'll be delighted to know her knowledge, professionalism and willingness to help made such a difference.
We really appreciate you taking the time to share your experience and wish you all the best with your property search!
Réponse de Home Made
Thanks so much for your 5-star review! We're delighted to hear you had a great viewing and that our team member was professional and knowledgeable throughout. Providing clear information and a positive viewing experience is something we really value, so it's wonderful to know that came across.
We really appreciate your feedback and wish you all the best with your property search!
Raquel was amazing
24 juin 2026
Avis spontané
Réponse de Home Made
Thank you for your 5-star review! We're delighted to hear that Raquel made such a positive impression. We'll be sure to pass on your kind words to her—they'll mean a lot. Thank you for choosing Home Made, and we hope to assist you again in the future.
Kind regards,
The Home Made Team
Absolute nightmare—left stranded 8 days…
Absolute nightmare—left stranded 8 days before move-in due to their mistake
We paid a holding deposit in good faith for an apartment, only to be met with total radio silence for over two weeks from the Home-Made team. After endlessly chasing them down, we were casually informed that they had "double-booked" our apartment and it was given to someone else.
With our move-in date exactly 8 days away, we are now facing the very real prospect of being left entirely homeless. To make matters worse, they tried to upsell us on a more expensive unit to cover up their internal error. While their team claims they are trying to fix it, they have repeatedly missed their own "hard deadlines," left us hanging over the entire weekend, and are currently ignoring our urgent emails.
The level of disorganization, lack of accountability, and appalling communication is shocking. We are now being forced to threaten legal escalation and cancellation just to get a basic response. Avoid this company at all costs if you actually want a guaranteed place to live.
22 juin 2026
Avis spontané
Réponse de Home Made
Thank you for your feedback. We're sorry to hear about your experience and appreciate how stressful uncertainty around a planned move can be.
We take situations such as this extremely seriously and understand the frustration caused when expectations around a proposed tenancy change unexpectedly.
While we cannot discuss the specific details of an individual's application publicly, we can confirm that our team has been actively engaged in trying to find a suitable resolution and alternative options. We also recognise that communication during this process has not met the standard you were entitled to expect, and for that we apologise.
We would welcome the opportunity to continue working with you directly to resolve matters and ensure any outstanding questions are addressed as quickly as possible.
Kind regards,
The Home Made Team
House viewing with Home Made
I had a viewing with Home Made at Bale and Anchor. Eleana, who was the agent assigned to me, was very friendly and helpful. Overall 10/10 viewing experience.
11 juin 2026
Avis spontané
Réponse de Home Made
Thank you so much for your kind review! We're delighted to hear that you had a 10/10 viewing experience at Bale and Anchor. It's great to know that Eleana was friendly and helpful throughout the process. We'll be sure to pass on your feedback to her. We really appreciate you taking the time to share your experience and wish you all the best with your property search!
Very disappointing viewing experience.
😡😡😡 I had arranged a property viewing with this agency, but when I arrived, I found that another prospective tenant had been scheduled for the same viewing. The staff member conducting the viewing focused almost entirely on the other applicant, spending most of the time talking to them while largely ignoring us.
When showing us around the property, the staff member repeatedly walked ahead with the other tenant without waiting for us or ensuring that we could properly view the rooms and ask questions. As a result, we felt overlooked and received very little attention or assistance throughout the viewing.
I understand that agents may conduct group viewings, but all prospective tenants should be treated professionally and given equal attention. Unfortunately, the service we received was unprofessional and left a very poor impression. I would not recommend this agency based on my experience and would expect a much higher standard of customer service.
4 juin 2026
Avis spontané
Réponse de Home Made
Hi,
Thank you for taking the time to share your feedback.
We're sorry to hear that your viewing experience did not meet your expectations. We appreciate that attending a property viewing is an important part of the rental journey, and prospective renters should feel they have sufficient opportunity to view the property, ask questions, and receive the information they need.
Where multiple prospective renters attend a viewing, our aim is to ensure that everyone receives the same level of service and attention. We're disappointed to hear that you felt overlooked during your appointment and that this left you with a negative impression of our service.
We take feedback such as this seriously and will share your comments with the relevant team so we can review the experience and identify any opportunities to improve our viewing process.
Thank you again for bringing this to our attention.
Kind regards,
Home Made
Best Birmingham home showing experience
I recently viewed an apartment at The Goodsyard and was shown around by Caitlin. From the moment we met, her energy was infectious — warm, genuine, and immediately welcoming. What stood out most was that she took the time to actually get to know me as a person rather than just going through the motions of a standard viewing. She made the whole experience feel personal and unhurried, which made a real difference. If you're viewing at The Goodsyard, you'd be lucky to have Caitlin show you around. She's a credit to the team.
1 mai 2026
Avis spontané
Réponse de Home Made
Thank you so much for taking the time to leave such thoughtful feedback. We’re delighted to hear Caitlin made such a positive impression during your viewing at The Goodsyard.
Creating a welcoming and personal experience is exactly what we aim for, so it’s fantastic to hear Caitlin took the time to make the viewing feel relaxed, genuine, and tailored to you. We’ll be sure to share your kind words with her — she’ll really appreciate them.
Thank you again, and we hope to welcome you back to The Goodsyard soon!
Friendly team
Our agent Eli was super friendly and very keen to help with our thousand questions.
11 mai 2026
Avis spontané
Réponse de Home Made
Thank you for your lovely feedback! We’re so pleased to hear Eli made your experience such a positive one.
Moving home comes with plenty of questions, so it’s great to know he was able to support you throughout and make the process feel easier. We’ll be sure to pass your kind words on to him!
Staff had Great energy and excellent…
Staff had Great energy and excellent knowledge of the property.
2 mai 2026
Avis spontané
Réponse de Home Made
Thank you for your kind feedback. We’re really pleased to hear you had such a positive experience and that the team’s energy and knowledge stood out during your visit. We’ll be sure to share your comments with the staff involved — feedback like this means a lot to the team. We wish you all the best with your property search and hope to assist you again in the future.
Shambles
Shambles, fourth year of renting the same property. Couldn’t get the contract right (no changes). Never use this company
1 mai 2026
Avis spontané
Réponse de Home Made
We are disappointed to read this review and strongly dispute the allegation that Home Made, or anyone associated with the business, posted a negative review on your business page. We have found no evidence whatsoever linking Home Made or its employees to the review you reference.
We take allegations of this nature seriously and have addressed this with you directly via formal cease and desist correspondence.
We remain committed to maintaining professional and respectful communication at all times.
Home Made
Marc and Kerri were outstanding
Marc and Kerri were outstanding, they were so clear in everything they explained making life so much easier for me and my flat mates. Any questions we had they answered with quick replies and great information. Kerrie was full of information explaining key details during the flat viewing answering all our questions before we’d even asked. Both super helpful!
29 avril 2026
Avis spontané
Réponse de Home Made
Thank you so much for the fantastic feedback. We’re delighted to hear that Marc and Kerri made the process feel clear and straightforward for you and your flatmates. It’s great to know their communication, responsiveness, and attention to detail during the viewing helped make the experience a positive one from start to finish. We’ll be sure to pass your kind comments on to them both — they’ll really appreciate it. Wishing you all the best in your new home!
I had a very disappointing experience…
I had a very disappointing experience with these agents. They were extremely misleading and wasted a significant amount of my time.
I arranged to view a property, and after waiting outside for quite some time, I was informed that the property had already been taken. I do not understand why viewings are arranged if the property is no longer available.
They then offered me another property to view. After waiting again, I received a call the same day inviting me to view yet another property. However, when I arrived, I was told that the landlord had not left the keys and that the property might already be taken as well.
As a professional looking for a property, I expect a basic level of organisation and reliability. Instead, I experienced repeated inconvenience and poor communication.
This lack of professionalism will inevitably drive customers away. Based on my experience, I would not recommend this agency and would be concerned about renting through them due to their unreliability.
27 avril 2026
Avis spontané
Réponse de Home Made
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this was. What you’ve described isn’t the level of organisation or communication we aim to deliver, and I completely understand why this would be disappointing, especially when you’ve taken time out of your day to attend viewings.
To give some context, availability in the current market can change very quickly — particularly where multiple applicants are progressing at the same time. That said, viewings should not be going ahead if a property is no longer available, and you should always be kept clearly informed ahead of time.
We’d really like the opportunity to look into this properly and understand exactly where things went wrong so we can address it internally and prevent it happening again. If you’re open to it, please reach out to us directly through info@home-made.com
Thank you again for raising this — feedback like this is important for us to improve.
I’m extremely disappointed with the…
I’m extremely disappointed with the agents from this company. Their behaviour felt very fake and unprofessional.
I had appointments with two different agents. The first one gave us misleading pricing — a property that is still listed on the website for £1,270 was told to us as £1,570.
The second agent was also very disorganised. One time, they grouped me with another person who was looking for a three-bedroom property, while I was clearly looking for a one-bedroom flat. This wasted a lot of my time, as I had to sit through viewings that were not relevant to me before seeing anything suitable. I don’t mind group viewings, but only if everyone is looking for similar properties.
Another time, the same agent called me just 20 minutes before the viewing to say the property was already gone, even though it was still listed on the website.
Also, the photos on the website seem to be purely for marketing and don’t reflect the real condition of the flats. This caused me to waste both time and money travelling to view properties that looked completely different in reality.
18 avril 2026
Avis spontané
Réponse de Home Made
Hi there,
Thank you for taking the time to share your feedback — we’re really sorry to hear about your experience. This isn’t the standard we aim to deliver, and we appreciate you highlighting these points.
From what you’ve described, there are a few areas we’d want to look into closely — particularly around pricing clarity, how viewings are organised, and how availability is communicated. We also take any concerns around marketing accuracy seriously, as listings should give a fair and representative view of the property.
We’d like to investigate this properly and review the full timeline of what happened. If you’re open to it, please contact our team at complaints@home-made.com with your details and the properties you viewed, and we’ll ensure this is picked up and reviewed as part of our formal process.
Thanks again for your feedback — it helps us improve how we operate.
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