My microwave safe dinner-set broke in microwave on day one. I lodged a complaint and was told someone would be in contact and over a year later still nothing. I would not recommend this
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Lisez les avis des autres
Almost 6 months ago since I ordered The Light of Tree lamp and still the lamp looks like on its first day, I was impressed since the delivery was very fast which is something you are not expecting w... Voir plus
I inquired about product prior to purchasing and feel like what I was advised is not what I received. Then losing over hundred dollars for restocking fee is ridiculous. The item I purchased was wa... Voir plus
L'entreprise a répondu
I ordered the Jessica Duvet 10 piece set the original Duvet was too small I ordered a King they were so helpful and fast delivery with the Super King I absolutely love this Duvet set the material is... Voir plus
À propos de l'entreprise
- Magasin de design et de décor intérieur
- Magasin d'articles de salle de bains
- Magasin de literie
- Magasin de meubles de chambre à coucher
- Coutellerie
- Magasin de meubles
Écrit par l'entreprise
A customer centered shopping experience is our only goal, and we pride ourselves in our comprehensive policies that have put us in a realm above and beyond our competitors. We are an international store for contemporary, modern and boho decor, furniture, bedding, dining and faucets that help people Welcome Life In.
Coordonnées de contact
Etats-Unis
- homeandtower.com
Bad quality and bad service
My microwave safe dinner-set broke in microwave on day one. I lodged a complaint and was told someone would be in contact and over a year later still nothing. I would not recommend this
17 août 2023
Great bathroom faucet good price fast shipping.
Honey, I picked up that leaf silhouette bathroom faucet thinkin' it'd be just the perfect touch for our new bathroom, and boy, was I right! It came lickety-split, and let me tell ya, the design is somethin' else. That matte finish? Just pops right off against our clean white tiles.
Daniela, bless her heart, was an angel helpin' us out when we bought it.
Now, this ain't our first rodeo with faucets. About a year ago, we got one for the kitchen just your regular ol' faucet. But they sent us a gift card, so we thought, why not treat ourselves to a new one for the bathroom?
Being here in NY sure has its perks. I reckon they've got a warehouse over in Brooklyn 'cause that faucet was at our doorstep the same day.
Thanks again
14 août 2023
Avis spontané
Réponse : Home And Tower
Hi Sophy,
Your delightful narrative paints quite the picture! It's heartening to hear how our leaf silhouette bathroom faucet seamlessly became the pièce de résistance in your newly adorned bathroom. The way you’ve described its harmony with your white tiles, it seems like a match made in aesthetic heaven!
A special mention will be made to Daniela, whose dedication and passion for assisting our esteemed customers like you shines through. She's a gem, and your acknowledgment will undoubtedly make her day.
Your journey with us, starting from the kitchen faucet and culminating with this recent purchase, truly resonates. We aim to offer not just products, but experiences that evoke luxury and sophistication, all the while maintaining a personal touch. It’s our ode to the discerning tastes of customers such as yourself.
Indeed, New York has its own unique rhythm and pulse, and our Brooklyn warehouse seeks to keep in tune with that lively tempo. We're thrilled that the faucet reached you with the quintessential New York swiftness!
Your words are a testament to what we aspire to achieve - merging the finest quality with human-centric service. From the bottom of our hearts, thank you. May your home continue to be a haven of elegance and joy.
Warmest Regards,
Juan Torrealba
Home And Tower Life LLC.
Low quality, not as in images
Bought the Jessica 11-piece nautical set and am very unhappy with the quality. It looks like a cheap version of the images they show on their web site. The square pillow has no blue piping around it and the colours look wrong. After initial delivery problems I contacted the company and they were quick to respond and rectify, however, after I received the items and sent in my feedback, I have not heard from them at all. Overall the embroidery is of very low quality with threads showing on the good side going from section to section and some sections missing the embroidery completely. There are no labels on any of the items to tell you how to wash it or what the material is made of (100% cotton???) - yes it is soft and slinky but it doesn't feel like cotton to me. I received a towel I did not order and if this review site would allow me to upload images, I would. It was shipped from Shanghai and it feels like a cheap Chinese rip-off to me. Paid top dollar for this but would not recommend. It definitely does not look like the quality in the images.
16 mai 2023
Avis spontané
Réponse : Home And Tower
Dear Louise,
Thank you for your detailed feedback. We take every review seriously, and our primary concern is your satisfaction as our valued customer.
We acknowledge and apologize for the discrepancies you've identified with the Jessica 11-piece nautical set. Our intention is always to provide accurate and quality representations of our products, and it is regrettable that we fell short in this instance.
Regarding the shipping location, please understand that we always aim to dispatch our products from the nearest available warehouse to expedite the delivery. For your order, our closest distribution center to Australia was in Shanghai.
Shipping from Brooklyn NY or Doral FL to Australia, increases the value of the item to the point that would make impossible to sell it.
We'd like to emphasize that our shipping logistics does not compromise the intended quality of our products.
In recognition of the inconvenience and your feedback, we have processed a partial refund of 47% above the applied discounted codes, keeping in mind that the return shipping was not a preferred option for you. We hope this step shows our commitment to ensuring our customers feel valued and heard.
Reviews, for us, serve as a gauge of customer satisfaction rather than just product critique. Your feedback helps us recognize areas of improvement in our service and product offering. We genuinely appreciate your insights and will be making necessary amendments to better our service.
Please let us know if there's any other way we can assist or make this right for you. Your satisfaction remains our top priority.
Best Regards,
Juan Torrealba
Home And Tower Life LLC.
Service was awsome
1 octobre 2022
So here is the thing...
So here is the thing...
First, huge thumbs up for Daniela. They do really have a treasure in their company.
We ordered the Jessica Cover and the Giussepina comforter.
The beach themed cover is just amazing, the fabric is very soft and it is actually real cotton. I don't have those awful sparks and lights during the night. We had a little issue because two of the pillowcases were missing but we contacted them and the answer was fast to be honest.
On the other hand we have the Giusepina Comforter. Beautiful comforter but it is a bit heavy. The material is amazing but keep in mind that you are buying a really nice but heavy comforter.
30 août 2022
BETTER READ RETURN POLICY before you order
If I could give Home and Tower less than one star I would. I ordered a bedspread for $ 297. I travel for my job and was out of town when the package arrived. When I actually picked up the package from my apartment mail room I didn’t like the way it looked( it looked better in the picture). When I went to return it I was told that their return policy is No returns allowed 5 days after the product is delivered, BUT I could return it for a 20 percent re-stocking fee. There was NOTHING posted online during the order process about a 5 day return policy?? It eventually cost me $74 which is more than the stated 20
Percent restocking fee. I would Never buy anything from Home and Tower again. An honest company would inform its customers in bold letters during the buying process that you have 5 days to return if you don’t like it.
30 août 2022
Réponse : Home And Tower
Hi William.
How are you today? I hope you are very well.
William, the policies on our shop are very clear and we encourage all our customers to read them on each product page since there is a link directly to our Return and Refund Policy. Everything is explicitly shown and posted on that page. Visit: https://homeandtower.com/pages/refunds-return-policy
However, there is something we would like to point out because any review left on any platform can be really harmful for our business; and is that we provide the highest quality of any material and if you don't have any knowledge of what a Duvet Cover Set vs a Bedspread is then that is not a matter that belongs to us as company. But what is relevant and a matter of us is to give you the service that you deserve as customer.
The fees associated to your return where the re-stocking fee for returning the item out of the return window policy and for the shipping costs.
You contacted us in order to get a refund from your order. We refunded your money and applied the shipping costs that were associated to your return and the Re-Stocking Fee that is associate and explained in our policies for order that have passed the indicated return window and the shipping costs associated with it. Once the item was received, the refund was processed and as much we would like to have a better refund and return policy we are not able to offer you FREE ITEMS.
At this moment we are not of the size of an E-Commerce such as Amazon or Target that may offer you free returns and offer you to keep the item.
If you want FREE ITEMS then this may not be the right place for you since we have clear policies which you accepted once you made the purchase.
We hope that anyone can come here and read not only this Awful and disturbing review but the rest of them which are really and unique reviews from People that really know what they are buying.
Unfortunately this is what happens when you are not able to read or probably understand the description of an item or read the policies of each company.
Have a wonderful week.
Best regards,
Vicente Rodriguez
Owner & CEO
Home And Tower
Excellent Service goes well in unit…
Excellent Service goes well in unit with beach theme
29 août 2022
Ocean Bed Set
My parcel took some took some time to arrive, but was extremely well wrapped to protect my lovely super king set .
23 août 2022
Excellent communication with drivers
Excellent communication with drivers. They called me and made me aware of the time of delivery. They understood my requests and delivered the vanity to the garage as I asked. They were very friendly and helpful and waited while I opened the box to inspect the unit briefly. Great service!
15 août 2022
I inquired about product prior to…
I inquired about product prior to purchasing and feel like what I was advised is not what I received. Then losing over hundred dollars for restocking fee is ridiculous. The item I purchased was way over priced and the product was cheaply made.
I will not recommend or be re-purchasing from you. Thanks!
12 août 2022
Réponse : Home And Tower
Hi Carmella.
How are you today? I hope you are very well.
Carmella all your questions were prior reviewed and answered. We always encourage our customers to read our refunds and returns policies.
However, there is something we would like to point out because any review left on any platform can be really harmful for our business; and is that we provide the highest quality of any material and if you don't have any knowledge of what a Duvet Cover Set is then that is not a matter that belongs to us as company. But what is relevant and a matter of us is to give you the service that you deserve as customer.
You contacted us in order to get a refund from your order. We refunded your money and applied the shipping costs that were associated to your return and the Re-Stocking Fee that is associate and explained in our policies. Once the item was received, the refund was processed and as much we would like to have a better refund and return policy we are not able to offer you FREE ITEMS.
At this moment we are not of the size of an E-Commerce such as Amazon or Target that may offer you free returns and offer you to keep the item.
If you want free items then this may not be the right place for you since we have clear policies which you accepted once you made the purchase.
We hope that anyone can come here and read not only this Awful and disturbing review but the rest of them which are really and unique reviews from People that really know what they are buying.
Unfortunately this is what happens when you are not able to read or probably understand the description of an item or read the policies of each company.
Have a wonderful weekend.
Best regards,
Vicente Rodriguez
Owner & CEO
Home And Tower
She was really responsive and helpful
She was really responsive and helpful. Took care of the issue and solved it!
1 août 2022
Réponse : Home And Tower
Naresh,
Thank you so much for your beautiful review.
We hope to see you again.
Home And Tower
Réponse : Home And Tower
Kristine,
Thank you so much for your beautiful review and for the second order.
We hope to see you again.
Home And Tower
Miss Dani Jo does a wonderful job of…
Miss Dani Jo does a wonderful job of taking care of her clients. I am very pleased with all she has done on my behalf to help me receive the best coverage possible. She is a treasure!
17 juillet 2022
Réponse : Home And Tower
Sharon,
Thank you so much for the big thumbs up for Dani.
We hope to see you again and if you require any help please, do not hesitate in contacting us.
Home And Tower
Excellent customer service.
21 avril 2022
A bit slow on delivery or 5 stars
20 avril 2022
Jessica Duvet 10 piece set.
I ordered the Jessica Duvet 10 piece set the original Duvet was too small I ordered a King they were so helpful and fast delivery with the Super King I absolutely love this Duvet set the material is silky soft and is exactly as you see it on the web site fantastic company to deal with can highly recommend them they have some unique items I have seen any where in Australia I love their tap wear.
Loreen
Australia.
24 mars 2022
Acquisto perfetto.
I prodotti sono arrivati velocemente e ben confezionati.Consiglio vivamente di acquistare da questo shop online .
14 novembre 2021
Almost 6 months ago since I ordered The…
Almost 6 months ago since I ordered The Light of Tree lamp and still the lamp looks like on its first day, I was impressed since the delivery was very fast which is something you are not expecting when you buy from these new websites. After that I bought the compass of life another beautiful smart lamp and the quality was even much better.
EXCELLENT.
6 novembre 2021
Réponse : Home And Tower
Hi Atchison Brenda,
Thanks for your review! We're very glad that you liked our products! We believe your experience was great however, we don't understand your two stars reivew and would like to know more about it; if there is something we need to fix please let us know.
We can't wait to have you back again!
Cheers,
The Home And Tower Team
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