Homefaves Avis 241

Awful company. Item sold is not what you see in the image they use. Bought a snowglobe and it came as a cheap nasty kit - not mentioned once in the description or images. Customer service is awful and refuses to refund for mis-sold item. Do not buy from them!

Took ages to get here, emaild the company as one of the lights doesnt work. Happy for replacement ir I'll send them back, slow at sorting response

I ordered a spin mop and 2 extra pads received the pads but no spin mop when I tried to find out where the rest of the order was I tracked the order and it said it was delivered I think I was conned into buying these pads believing I was buying the whole thing . £15 pounds not a lot of money for item I ordered but far too much for what I received. They put you off returning item by saying you should pay insurance on the parcel which is a typical ploy that these Chinese sellers use they don’t seem to be a U.K. company.

I Wish that i had read the reviews before ordering, no customer services, no response to emails AVOID AVOID AVOID

Absolute con artists.
You think it’s UK but from China. Recorded email received when tried to contact them regarding non delivery of goods. Tracking stated goods returned from departing airport ????
The Marie Celeste was easier to track down.
AVOID!!

After buying a mop and putting it together, I tried to use it but when I tried to pull it though it snapped. I received a returns form from the company with instructions and the returns address. After taking it to the post office it cost me £14.75 to return the faulty item. Today my parcel with the faulty mop was returned to me. This is not the result I expected and I would not recommend buying from HomeFavers.

I placed an order on 10th December believing that delivery would be in a matter of days. At no stage was I told that it would be shipped from China as I would not have made the purchase.
The updates on delivery were dire but made it clear where the goods were being shipped from. It was well over a week before there was any sign that my order had actually left China. My order (2 x LED Flame Bulbs) arrived on 31st December.
The goods were not as good as the advertised sales picture and gave only the smallest amount of light. Money wasted.
Please note how all reviews on their website are exclusively 5 star yet almost exclusively 1 star here. Odd huh!
So, I am yet another dissatisfied customer who will not use that poor company again.

Fake company. Placed an order in plenty of time due to be received before Christmas. Got an email with a tracking number shortly before the deadline but the tracking number was a fake one that Evri confirmed never existed. As of today, no parcel nor any reply from customer service. Avoid at all costs.

Terrible service no product after 7 weeks, useless when you try and email them, wish id never parted with my money and read the reviews first before buying the product

I ordered a lamp for a Christmas present for a friend. A delivery arrived from Yodel on 28th December. It was put through my letterbox and before I could get to the door the driver had gone. It was a a very tiny wooden replica of a
guitar! I contacted Homefaves but they said it has been delivered and I would need to contact Yodel and complete a form for non-delivery and send them proof to show I had contacted Yodel about it. This proved impossible! I asked for a refund but Homefaves said they could not give one without proof from Yodel. I will put my trial with this totally rubbish company down to experience and would advise anyone against ordering anything from them.

I wish I had read the reviews before purchasing a set of artificial candles from this company. One of the candles arrived broken, and another stopped working after just three days. I received no response from their customer support, and I will not be using this company in the future. Absolute rubbish.

I ordered an item prior to Christmas with the expectation it would be delivered in time to be gifted. Any and all comms are really slow. Nowhere does it indicate items are being shipped from China.
I emailed prior to despatch to cancel but they didn't reply until miraculously the item arrived. No they claim I have to send it to the other side of the world. £10 for a £24 item. Buyer beware.

Avoid like covid!!. no tracking. no contact.no delivery.

Products were nothing like the pictures.
Cheap nasty products came and trying to get a refund in the stated time frame is a joke. It says homeFaves UK and my product came from China with Chinese packaging.

This company are not UK based as the website would have you believe. They take your order and then a couple of days later, an email arrives saying that delivery 'may take a little longer than expected' which upon investigation, is because they are based in China. I get the impression this is standard practice.

My item (a weighted blanket/throw) did turn up after about 3 to 4 weeks and was actually not too bad for the money when it did arrive hence my 2 star rating. However, I do wish I'd read these reviews first. Order at your peril but I wouldn't recommend.

Awful , product I ordered was not as described, I bought a light in a box with snow inside , actual item that came (took over 2 weeks to arrive after, Christmas was over and it was insufficiently wrapped, product was broken and you had to build it yourself, glue and snow included to assemble a plastic broken box . Just nasty and no reply to emails for a refund

Shocking delivery time. Tracking poor, item not the best when it did finally arrive ( after Christmas despite ordering well before). Wish I’d looked at TP reviews rather the ones they purportedly have on their own website.
Keep well away

This company doesn't deserve a single star and please read reviews before you commit the same mistake I did.
Products are not from UK. but straight from China! I had to wait for 3.5weeks to a £15 order which was a desk lamp that arrived broken with no instruction how to assemble and when I say assemble I mean it. I will upload photos about the product's condition as it arrived as well just to give a better idea what costumers should expect in the UK.

Do not use this company. Order not delivered despite waiting 3 weeks and endless emails sent to no avail. Still zero response. Avoid at all cost!

This is a follow up review. I wasn't sure that I would get my refund, but it came through today. I think it's because I used PayPal and had raised an issue in the Resolution Centre.
There is something not at all right with this organisation and I will never buy from it again.
Instead I have now done what I should have done originally; bought a reputable brand, through a trusted site and paid more!