Homefront Products Avis 19

Very pleased with the product ,we have previously ordered 3 of these. The quality is of a high standard.
Also very quick delivery times

Replacement of faulty switch on throw in a few days of request. We are warm again now

Extremely Poor Workmanship and No Aftercare – Deeply Disappointed

We run a community centre that supports vulnerable families and children every day. We needed safe rubber mulch flooring outdoors so the children could play safely. After securing £3,500 in funding from our local council, we began gathering quotes.

We decided to go with Homefront Outdoor Play after a representative, Josh, visited our centre and made a very positive impression. The quoted cost was over £9,000, which was well above our budget, but we were reassured when Josh told us they “don’t cut corners” and that the work would be completed “to the highest standard.”

The work took place in July 2024, when three workers arrived who did not appear to have any formal qualifications. During the job, they ran out of rubber mulch and were gone for several hours to get more. When I returned later, the work was complete — and it was shockingly poor:
• The mulch had been laid directly over grass, with no drainage layer, despite this being included in the quote.
• The edges were unfinished and not joined properly.
• The surface colour was inconsistent, even though we were promised a uniform black finish.
• The flooring lifted up easily and was unsafe for children to use.

A tradesman from our local council inspected it and confirmed it was a botched job. Since then, I have called and emailed Homefront Outdoor Play many times asking them to return and fix the work. They have ignored every message and phone call.

This experience has been extremely upsetting. Our charity has been taken advantage of, and the children still don’t have a safe place to play — despite the trust and money we placed in this company.

I would strongly advise others, especially community groups or schools, to think very carefully before using Homefront Outdoor Play. In our experience, their promises of quality and professionalism were not reflected in the work delivered.

Ordered Thursday 3pm, Delivered Friday 11-15, fitted and working by 11-45!!!!
Very effective and best of all it comes ready assembled with all chains connected to header - note with some other suppliers you have to connect and cut all the chains!

Brilliant service, remarkable product.

Prompt delivery. Well priced product.

Great company the payment system needs work

Arrived very quickly and exactly what I needed

Excellent fast easy purchase. A replacement controller for there brilliant underblanket that has separate foot temperature.

Delivery excellent, the product is as expected. It is an easy company to deal with. I will use again.

Prompt delivery, informitave website to choose correct spares. Good offers on sales promotions. The reason for 4 stars was, no instructions with the unit, so took a while to find what the symbol meant after the number 9. Got there in the end. And would recommend

Works well . Does what was expected

not overly impressed if i am being honest. this wasnt the cheapest out there so i was expecting better things. no timer switch which means you could forget its switched on. the cover lasted a mere few days before it split. very flimsy. the clothes take forever to dry and need constant moving around, more so than i anticipated. given its suppossed to be pennies to run, i feel that it takes that long you may as well use the tumble drier. not impressed so far.

Excellent product description, good value, fast delivery. What's not to like?

Arranged for a replacement

They sorted this out using webchat and the replacement arrived the next day.

Super efficient service. Happy as I love my footwarmer and am happy to have a perfectly working product.

First time using this company brilliant experience will definitely use again

the electric blanket the brown one i have bought 4 because i love them. i gave one to my mother but every year a controller stops working and every yea i buy another one. never have it on longer than 3hours so this issue stops recomending what would be a awsome blanket. i bought another make only to fince they are using the same controller, my heart sank as i thought it would be different but i know yes know itll need replaceing in 1 to 2 years time.
the blanket itsel gets warm but if you move a little the heat vanishes, this sounds like a negative but it really isnt, youll understand if you get one.
Great blanket if you dont mind waiting for a replacement controler one day.