Home Hub Group Avis 

200
TrustScore 4 sur 5

4,1

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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We were greeted with a smile by the lady on reception, it is a basic for business which is sadly, quite lacking nowadays. Dan then helped us shape our decisions with his friendly professional manner,... Voir plus

Noté 1 sur 5 étoiles

Brought study table arrived package damaged, and top table and other pieces damaged ,emailed with image , brought on 17th of June still waiting to sort this out , very poor product and customer suppo... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our windows were supplied and fitted brilliantly by this company and at a reasonable price. The man they sent to install our windows was a very pleasant man and also a perfectionist. It was very enjoy... Voir plus

Noté 5 sur 5 étoiles

Problems with my builders held up fitting a number of times but Home Hub's customer service could not be bettered. This lovely family business make a great team. Very professional & considerate.... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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4,1

Bien

TrustScore 4 sur 5

200 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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4,1

Tous les avis

(200)

15 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Very good product with excellent…

Very good product with excellent locking mechanisms.
Only one reservation is the bulkiness of the window handles; particularly noticeable on a smaller window.
Superb delivery times and collection from warehouse is an easy experience.
The guys in Bracknell are very customer focussed and a good team to deal with.

20 février 2018
Avis spontané
Noté 5 sur 5 étoiles

Our bifold doors transformed our home

Our bifold doors transformed our home, I couldn’t be happier! They’re so easy to use - Hosting in the summer with the doors open doubles the size of our kitchen! Everyone I dealt with at homehub were professional & friendly and I’m thrilled with the result.

7 février 2018
Avis spontané
Noté 1 sur 5 étoiles

26 separate issues with our order and …

26 separate issues with our order and installation and then still the company did not want to fairly reimburse us. Very stressful and troublesome company to deal with. It seems like nothing worked with the new IT system and many people have also left the business. Be careful!

Other sites rate them highly, but as a customer, I was never invited to review ... why??

28 janvier 2018
Avis spontané
Noté 5 sur 5 étoiles

Great products and service

Home Hub supplied and fitted an Origin Gable window and Schuco bi-fold doors. The process worked well, the products are fantastic the service was excellent. I had an initial problem with the Origin window but this was resolved fast and efficiently by Home Hub.

23 janvier 2018
Avis spontané
Noté 5 sur 5 étoiles

Thank you Home hub and Laurence …brilliant

Thank you Home hub and Laurence extremely accommodating. I negotiated a price based on me picking up the windows but then had an emergency and Laurence was brilliant and at very short notice delivered my windows foc. Thank you so much. This is the second time I have used you and everyone I have recommended to you who have used your product have been very happy. Excellent customer service as well as the product. Thank you

18 novembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Highly recommended

I recently bought my front door from this company and I couldn't be happier. Miles cheaper than any company I received a quote from. Great staff, installation went smoothly and an excellent fitting team.

31 octobre 2017
Avis spontané
Noté 1 sur 5 étoiles

Avoid like the plague..............

Proceed with Caution!
Laurence, the manager of Home Hub Bracknell is quite possibly the most obnoxious, pompous idiot I have ever had the misfortune to meet. His staff aren't much better, and the customer services of this office are non existent! My order was messed up, and I could not get hold of them to discuss this until I had to physically drive down there in person. No contact from them for weeks on end, no updates as promised, until I drive down there again. The owners way of dealing with unsatisfied customers is to give them a refund and wash his hands of them - leaving the customer to make good the mess they have left behind. Appalling and unacceptable way of handling the customers that keep you in business! I will be contacting the manufacturers of my door to report Home Hub, as I am sure they do not want their good name associated with this bunch of cowboys.

31 octobre 2017
Avis spontané
Logo de Home Hub Group

Réponse de Home Hub Group

Hi Nikki, I am sorry we didn't meet your expectations. Unfortunately, the manufacturer had fitted the door knob in lower position than you desired. We called you on the day of installation to apologise for the factory error and ordered you a replacement door. We provisionally booked a date for the site repair which was confirmed in an email to you. As a result of your abusive behaviour in our showroom today, we felt best that we refund your money. You now have the choice to purchase a door elsewhere or keep the door free of charge. Should you wish for us to complete the installation to your satisfaction, please contact us on 01344 588140 or email customerservices@homehubgroup.co.uk

Noté 4 sur 5 étoiles

Great windows and door

Great windows and door - would recommend the products but would have liked a phone call or email the day before delivery to confirm that it was on it's way

24 octobre 2017
Avis spontané
Noté 5 sur 5 étoiles

Efficient and professional

We received excellent support at point of sale from showroom staff in Bracknell , they were friendly and knowledgable. The quotation was detailed and well presented. Survey was conducted soon after and the order process was excellent.
We were kept informed about installation. Although they had to delay this by 3 days, they gave us plenty of notice and booked us in as first call, so no inconvenience.

13 octobre 2017
Avis spontané

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