We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima. From start to finish, Halima was incr... Voir plus
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Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
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Overall, my experience had some stressful moments during the process, but I would still like to thank Halima for her communication and support throughout. Buying a home can be overwhelming, esp... Voir plus
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It's currently very early stages in my purchase, but I would like to say that two of the Homemade Homes staff have been amazing - Lucy and Mubasher, who have been responsive and helpful over pho... Voir plus
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À propos de l'entreprise
À propos de Homemade Homes
Écrit par l'entreprise
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
Coordonnées de contact
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, Royaume-Uni
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4,4
Excellent
193 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Lucy woods
Lucy woods. After 3 months of things going lost, correspondence not even looked at for months I rang in desperation. Thankfully Lucy answered, grabbed it and ran with it. Between the 2 of us we've got this done in a matter of weeks. Thankyou Lucy.
4 avril 2025
Avis spontané
Réponse de Homemade Homes
This is wonderful to read! Thank you so much for your five-star feedback. We're incredibly proud of Lucy Woods for her dedication and for going above and beyond to help you. It's fantastic to know that her quick action and collaboration with you led to a resolution after a frustrating period. We are so happy we could finally get this sorted for you.
Not Fixed Issues
Edited:
I read some reviews from some customers here who raised some concerns about their purchased that have some issues in which they tried to communicate it and given some not helpful answers. As being a curious cat that I am, I wanted to know how they handle this given that some were reporting it now here in online in which everyone can see it.
After more readings in here, I've come to a conclusion that they actually do reply to such reviews or concerns of the people in just a span of hour/s. I also noticed that they genuinely want to fix what is being raised.
4 avril 2025
Avis spontané
Réponse de Homemade Homes
Thank you for your curiosity and for raising this important point. We understand you’re looking for more insight into how we handle customer issues.
Due to Trustpilot’s platform limitations, there isn’t a way for users to directly chat with one another about their experiences. However, we’re happy to provide you with information. We invite you to contact our customer service team directly on 0345 678 0555 or email customerservices@accentgroup.org
We are committed to addressing customer concerns and ensuring a positive experience.
Aftercare non existent
In hindsight “red flags” were there and we should never have continued with our purchase. Despite passing Accents accredited financial advisors affordability checks, the sales manager took it upon himself to tell us he didn’t think we could afford the property, (after agreeing a sale with me) he then went on to search the house we had sold on rightmove and quiz us about it.
The aftercare team talk to you as though you are stupid, their answer for everything is go to the ombudsman.
We were ignored when we noticed the flooring wasn’t sealed in the bathroom and now we need replacements due to moisture getting under the vinyl and in to the skirting boards. Fed up!
3 avril 2025
Avis spontané
Réponse de Homemade Homes
We're sorry to see your review and that you haven't had a positive experience with us. As you've chosen to leave your review anonymously, we're unable to reach out directly to offer help. If you'd like to discuss your experience or need any assistance, please don't hesitate to give us a call on 0345 678 0555 — we're here to help.
Amazing experience they are all such…
Amazing experience they are all such lovely people helpful, caring and so polite
31 mars 2025
Réponse de Homemade Homes
Thank you so much for your kind words! We’re thrilled to hear that you had an amazing experience with us. Our team strives to provide the best service possible, and it’s wonderful to know that we’ve met your expectations. We appreciate your feedback!
Réponse de Homemade Homes
We’re delighted to hear that our team provided you with a seamless and supportive experience. We’re always here to help, and it’s great to know that we’ve made things quick and easy for you.
Réponse de Homemade Homes
Thank you for your kind review! We’re glad to hear that you found our team helpful and accessible. We strive to be available whenever you need us, and it’s wonderful to know that we’ve met your expectations.
Réponse de Homemade Homes
Thank you for your kind review! We're delighted to hear that you found our team helpful and professional.
Our First Home
We exchanged on our property today, and everyone we've worked with throughout the process at Homemade Homes has been professional and helpful. Special thanks to Lucy (Sales Progressor), Charlotte (who conducted our first viewing), and Ash (for handling completion).
6 mars 2025
Avis spontané
Réponse de Homemade Homes
Thank you so much for your wonderful review and for taking the time to share your experience. We're delighted to hear that our team provided you with professional and helpful service throughout your property journey. We'll be sure to pass your kind words on to Lucy, Charlotte, and Ash—they'll be thrilled!
Congratulations on your new home, and we wish you all the best for the future.
Excellent service
From the very beginning, I have been in contact with the progress of my purchase. Very quick with replies via email. Friendly, polite staff.
27 février 2025
Réponse de Homemade Homes
Thank you so much for your kind review! We’re delighted to hear that you’ve had a smooth and well-communicated experience throughout your purchase. Our team always strives to be responsive, friendly, and helpful, so it’s wonderful to know that this came across. Wishing you all the best in your new home!
Everyone we have dealt with from…
Everyone we have dealt with from Homemade Homes has been so helpful! The process has been quick and easy! We can’t wait to move into our new home!
26 février 2025
Réponse de Homemade Homes
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve found the process quick and easy, and that our team has been helpful along the way. It’s fantastic to know you’re excited about moving into your new home – we can’t wait for you to start this new chapter!
Great experience with shared owndership purchase
Lucy has been absolutely amazing! I never felt like a bother, she was always willing to answer any questions I had or provide an update. She also worked really hard when it came to the exchange deadline to make sure things went smoothly when we hit some bumps! Very grateful she was a part of the process.
11 février 2025
Avis spontané
Réponse de Homemade Homes
Thank you so much for your kind words, Nevin! We’re thrilled to hear that Lucy provided such excellent support throughout your journey. Buying a home is a big step, and we’re delighted that she was able to make the process smoother for you, especially during the exchange deadline. We truly appreciate your feedback and wish you all the best in your new home!
Lucy Woods helpful
Lucy Woods was very approachable and helpful during the house-buying process, from start to finish.
5 février 2025
Avis spontané
Réponse de Homemade Homes
Thank you for your review. We're delighted to hear that Lucy provided such helpful and approachable support throughout your home-buying journey. We’ll be sure to pass along your kind words to her—it will mean a lot!
Wishing you all the best in your new home. If you ever need anything in the future, don’t hesitate to reach out.
Absolutely diabolical housing…
Absolutely diabolical housing association staff is a joke promises that they don't keep everything was going to improve with all this new staff but gone back to the same old ways
3 février 2025
Avis spontané
Réponse de Homemade Homes
We’re sorry to hear that you’ve had a negative experience and that we haven’t met your expectations. We strive to provide the best possible service, and it’s disappointing to learn that you feel let down.
We would really like the opportunity to understand your concerns in more detail and work towards a resolution. Please could you get in touch with our team at 0345 678 0552 so we can address your concerns.
Persimmon are a great partner with Homemade Homes and Accent Housing.
Whilst I have already reviewed the great Service from Homemade Homes for my purchase, I wish to also review the service provided by the developers at Persimmon.
We purchased our new home on the Shared Ownership Scheme and not directly through Persimmon Homes. Throughout our move in period, the Persimmon site manager, Michael, popped in to make sure things were okay with the home. We did have minor issues trying to get a fridge in the space provided as we did with our washing machine. Michael got the right trade professionals from Persimmon round straight away to assist. One remedy was to remove a radiator and then reinstall it.
I have to say their support was above and beyond. Persimmon did not have to do all the work they did as we were not ‘one of their customers’ but are shared ownership purchasers through Homemade Homes and Accent Housing. They really made us feel valued, welcome and assured.
So whilst this is not directly the work via Accent Housing and Homemade Homes, I am so pleased Persimmon gave their support and the combination of the Companies involved made the house buying and move in process so much easier.
Thank you Michael.
4 février 2025
Avis spontané
Réponse de Homemade Homes
Thank you so much for taking the time to leave this fantastic five-star review! We're delighted to hear that you not only had a great experience with Homemade Homes but also received outstanding support from Michael and the team at Persimmon.
Ensuring a smooth and welcoming move-in process is so important to us, and it’s wonderful to hear that the collaboration between Homemade Homes and Persimmon made your journey into your new home that much easier. Michael’s commitment to going the extra mile truly reflects the level of care we strive for, and we’re thrilled that you felt valued and supported throughout.
We hope you continue to enjoy your new home, and if you ever need any further assistance, we’re always here to help!
Réponse de Homemade Homes
Thank you for your fantastic review! We're thrilled to hear you had a great experience and appreciated our customer service. Your support means so much to us! 🌟
Never answering phone calls
What’s the point of your aftercare team to provide a phone number and also say ‘please call if you need anything’ if they are never answering.. so frustrating. They only call back if you log a complaint
20 janvier 2025
Avis spontané
Réponse de Homemade Homes
Thank you for your feedback. We’re sorry to hear about your frustration and appreciate you bringing this to our attention. Your comments will help us identify areas where we can improve.
Approval procesd .
The process at getting an approval was smooth and i was kept informed.
27 novembre 2024
Réponse de Homemade Homes
Thanks so much for your great review! We're happy you have found the process smooth so far. We look forward to progressing your sale and moving you into your new home!
Really Helpful
Everyone was super patient and helpful and supportive throughout every step of our home buying journey and were always happy to answer my questions. They’re very knowledgeable and have gone above and beyond for us. Thank you :) x
13 novembre 2024
Réponse de Homemade Homes
Thank you so much for your wonderful review! We're thrilled to hear that you felt supported, informed, and valued throughout your home-buying journey. Our team is committed to making the process as smooth and enjoyable as possible, and it’s fantastic to know that we could be there for you every step of the way.
Congratulations on your new home, and please don’t hesitate to reach out if there’s anything you need in the future. Wishing you happiness and great memories in your new place! 😊
So far brilliant service from the sales…
So far brilliant service from the sales team. Nothing is ever too much trouble and they respond quickly to all queries.
29 octobre 2024
Réponse de Homemade Homes
Thanks so much for your 5* review, it's great to hear that the team have been there for you! We look forward to helping with anything you may need throughout the process!
Very responsive and helpful team
Very responsive and helpful team - from the initial calls with the sales team through to working with Lucy once things on the mortgage and move started to move.
I found Lucy to be very calm and ensured the whole process was less stressful than previous ones I have experienced.
28 octobre 2024
Avis spontané
Réponse de Homemade Homes
We really appreciate your great review and are glad you've had a positive experience with the team and Lucy especially. Lucy and the team are very grateful for your comments and will be happy to help with anything you need in the future!
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