Home of Wool Avis 

This company’s customer service is below bare minimum!
First of all, I had ordered a mattress that is supposed to be suitable for international standards for babies and infants.
The mattress originally had said that the divots would be very shallow. The divots are so thick. They’re almost 2 1/2 inches where a baby’s head can fall in and be restricted. If a baby had to be stuck in a divot, the baby wouldn’t be able to move their head in order to spit up and would choke. And no the mattress I ordered I clearly specified that it’s from birth to 1 year! Mostly all crib mattresses are good for at least one year! This mattress is definitely not approved for SIDS. I explained that they need to provide me with a new mattress or with something that would fill the divots. They did not offer me any solution other than to buy at only a 30% discount more products from them. Such as the mattress protector. Which is another $200 cad dollars!
The customer service and care was without a doubt the worst I’ve experienced. Most companies would have offered to offer replacement solutions not make a customer pay more money to fix a problem. I’m a very reasonable customer and this was a huge disappointment.
My baby was born, and I was left with a mattress that was unuseable!!!! I was devastated, and the stress was extreme.

I ordered the HomeofWool Floor Sleeping Mat which is advertised as making sleeping on hard floors comfortable. I have used this sleeping mat several times on a wood floor and I wake up throughout the night due to sore hips and shoulders (I am a side sleeper). I am a fairly small person at 5 feet 2 inches and about 115 pounds (and I do not have shoulder/hip issues in general). A week ago, I wrote a review similar to this one for 3-stars on the HomeofWool website and they did not post it. The only posted reviews are for 5-stars. It is disingenuous and a poor sales tactic not to show the full suite of feedback for an expensive product which would enable potential customers to be aware of the pros and cons. The floor mat appears to be well constructed, but it is truly too thin for its advertised use (particularly if it is your only sleeping padding). Customers should be able to share this feedback with others considering spending so much money, particularly when this customized item is non-returnable. And, the product should be thicker if advertised as being comfortable for hard floors.

Great customer service and the custom made products are always perfect.

If you want custom, look for somewhere else, they can’t get it right. they claim to be made to order but they can’t even get the measurements right. Like how are you going to promote that you can make paddings for cribs and not know the measurements. Waste of time asking me to measure then canceling because they wouldn’t get it right. So why offer or waste customers time when you can’t get it right?

Wonderful products, well packaged and timely delivery !

In addition to a wonderful product, Home of Wool also offers fantastic customer service. Something went wrong with the delivery (not Home of Wool's fault) and they were so helpful and quick to respond.

Great experience with the team and love my pillow! Will be ordering from Home of Wool again.

The blanket was quality…I’m not happy with all the fuzzies but I know with time the blanket will get better and wool will always get better. As far as service, HoW fixed a shipping issue quicker than any company I’ve dealt with so kudos to them for that.

I had an AMAZING experience ordering a custom Ikea Buskbo chair cushion from Home of Wool. The team went above and beyond to make sure everything was just right. It took several emails back and forth to finalize the measurements, and Krisi from customer service was incredibly patient and helpful throughout the whole process.

When my order arrived, one cushion didn’t fit perfectly, but I was able to adjust the wool inside to make it smaller, and Home of Wool made another cushion cover and shipped to me. Problem solved! The craftsmanship is absolutely superb, and the cushion is so comfortable to sit on.

This is my second order from them, and I honestly couldn’t be happier. Highly recommend Home of Wool for anyone looking for quality, comfort, and outstanding customer service!

All the products I’ve purchased at Home of Wool were beautifully and carefully crafted, the finish is perfect and the feeling amazing !
I’m a big fan.
I also love the possibility of choosing the sizes and thickness etc. They have so many practical ideas for everyday life.
And the quality of the products is amazing !!

Excellent quality and comfort. My toddler loves her new mattress.

I received 2 Wool Body Pillows and 1 Adjustable Wool Pillow. Excellent quality workmanship and filled with a plentitude of wool. I could not be more pleased. I heartfully recommend Home Of Wool.

Great customer service & the bed I bought for my dog is wonderful! She absolutely loves it & it’s so well made.
I will definitely be purchasing more products in the future.

My order never arrived

Outstanding products!! I bought a 5” twin xl mattress and absolutely love how it feels. I sleep so wonderfully and naturally. It just feels rights. It’s firm and supportive but still a little soft and I feel like it’s my little nest. We also bought two 3” futon mattresses. We bought these instead of normal couches because it’s impossible to find an all natural couch. Futons are so much better than couches because the back support usually goes up much taller - and you can open them up for a family nap! It’s also a more relaxed humble organic look for a living room. Very cozy! Thank you for making our home such healthy places to rest

Absolutely pleasant experience working with customer service. Quality products, very impressed! Will be a retuning customer for life!

Although shipment took a bit longer than expected the communication between their customer support team was fenomenal. I couldn’t be happier with my purchase. This is a company that really cares about their customers and what they do. Thank you so much Home of Wool for making my home feel cozier.

I have ordered several times from Home of Wool. Each time I have received helpful guidance and excellent customer service. The products are well made and high quality. The items are well packed and shipped quickly. Wonderful company!

Responsive to my needs; beautifully made to order neck roll.