Home of Wool Avis 

133
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 5 sur 5 étoiles

We've bought a wool play mat for our baby. She's very happy when she plays on it. We love it that it has custom dimentions and perfectly fits in the living room giving maximum room for the baby. We... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy to work with despite the distance, Home of Wool fulfilled all of its obligations to us. The mattress itself (4 inches) is very comfortable and is what we had been looking for -- a firm mattress t... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Product: Ok. Very heavy, so hard to regularly turn, which is required with wool mattresses. You need 2 people to move it. Price: Overpriced. Purchased similar product from another brand made in USA.... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I ordered four mattress toppers in two different sizes from Home of Wool and am happy with them! I was looking for natural wool materials for the health of my family. I also received excellent custo... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matelas
  2. Magasin de literie

Écrit par l'entreprise

Truly natural wool mattresses, bedding, decor, and baby products. One-of-a-kind, bespoke, and handcrafted personally for you using nature's finest fibers. Combining centuries-old artisanal traditions with unparalleled craftsmanship, to give you extraordinary comfort and a healthy environment at home.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

133 avis

5 étoiles
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1 étoile

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A répondu à 100 % de ses avis négatifs

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4,5

Tous les avis

(133)

36 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Perfect!

This wool topper is perfect for both my baby’s crib and pack and play! She sleeps like a rock on it and I never worry about toxins. Thank you for making such a fantastic product!

30 mai 2025
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Réponse de Home of Wool

Erin, we’re so happy to hear your little one is sleeping so well! Thank you for trusting us to provide a safe, natural sleep space for your baby.

Noté 5 sur 5 étoiles

Always love a mattress from you

Always love a mattress from you. Its comfort is unmatched. Ordering simple. Shipment fast and reliable. Responses to my questions addressed promptly. Thank you again !
Matt

27 mai 2025
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Réponse de Home of Wool

Thank you for sharing your thoughts with us, Matt! Your words mean a lot to us and we would love to help with anything else in future!

Noté 5 sur 5 étoiles

Home of Wool at Moss Envy

We sell Home of Wool at our shop in Northeast Minneapolis - Moss Envy: Natural and Organic Bedroom. We love Home of Wool! Our customers love Home of Wool! Their collection is unlike anything made here in the US! Beautiful, hand crafted, sustainable, and made to last!

15 mai 2025
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Réponse de Home of Wool

Thank you so much, Ryan! It is a pleasure working with you.

Noté 5 sur 5 étoiles

My best investment this year!

HomeOfWool's mattresses are a fresh air of sanity in a world overtaken by fancy plastic (and potentially toxic) mattresses. To me, it is simply different to sleep on a natural product, as opposed to an artificial one. The feeling is different, the vibe is different. It is real.

I got my wool mattress along with the wool mattress protector and it felt the difference from the very first night. No more sweating during sleep. I absolutely love sleeping on the new mattress.

I must say my 13cm mattress is a bit firm, but that works completely fine for me as I am used to sleeping on firm surfaces. And if one is looking for a softer sleeping experience, just add a mattress topper.

23 juin 2025
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Réponse de Home of Wool

Thank you so much for your thoughtful review! Wishing you many restful nights ahead! 🌿

Noté 5 sur 5 étoiles

Ho acquistato un cuscino imbottito

Ho acquistato un cuscino imbottito, scegliendo il tutto affinché non mi facesse male a causa dei miei problemi legati alla MCS (sensibilità chimica multipla). Inizialmente non avevo ricevuto una mail di conferma dell'ordine, per cui avevo iniziato a preoccuparmi. Ho contattato il numero di telefono della pagina facebook e da lì ho avuto il piacere di parlare con la titolare e con una ragazza che mi ha seguita molto bene fino alla fine. Il cuscino poi è arrivato, ottima qualità. Sono molto soddisfatta!

1 juin 2025
Avis spontané
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Réponse de Home of Wool

Grazie mille per le tue gentili parole, Sara!

Noté 5 sur 5 étoiles

Customer Service and Product

I purchased wool stuffing. Ease of communication with someone to assist with questions, was timely. Due to being out of town for the delivery which required a signature for receiving, the package eventually was returned however, I reached out to customer service for assistance. They monitored the return status and kept me posted. When the package has been stuck in limbo, customer service got a replacement shipped to me. Awesome customer service.

8 avril 2025
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Réponse de Home of Wool

Thank you so much for your kind words, Andru!

Noté 1 sur 5 étoiles

Moldy mattress in 4 months; extreme sagging and uncomfortable

Fraudulent company with false advertising, please don't waste precious money. Our 100% wool mattress that we paid $3k for went moldy after only 4 months, we followed all care instructions precisely. I asked for a refund as we have mold allergies and I needed to dispose of the mattress. They were dismissive and refused, just telling me to clean the mattress which doesn't remove mold. I emailed and phoned HOW many times prior to purchasing, and they pushed me to buy the most expensive thickest mattress with the most expensive wool ticking, claiming it was the healthiest option and anti dust and mold, and suitable for my tall husband. In only 4 months the mattress sagged hugely in the middle and became extremely uncomfortable, even though we flipped / rotated every week for 4 months which is more often than the company's recommendation. I have never had such an awful experience, what a huge waste of money. I have had so many different mattresses in my lifetime and NEVER has a mattress gotten moldy. Also NEVER has a mattress sagged so much like this, you are sleeping in a crater. I think it's a normal expectation that a mattress be flat, all other mattresses we had stayed flat even after 10 years.

I am not able to upload photos of the moldy sagging mattress, looks like HOW disabled that function, they must be getting a lot of complaints.

14 janvier 2025
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Réponse de Home of Wool

Dear Sarah,

The mattress was in use for 4 months before any issue was reported to us. During that time, there was no indication of any problems. While we strongly recommend regular flipping and rotating to ensure good ventilation, unfortunately, we have no way of verifying whether our instructions have been consistently followed. Mold can develop very quickly in certain conditions, but we deliver our mattresses clean and carefully inspected before shipment. Once received, proper ongoing care is essential.

The photos you shared with us show a significant mold stain only on one side of the mattress that would likely have been noticed earlier if the mattress had indeed been flipped and rotated weekly. Regular rotation not only helps with comfort but also allows early detection of any changes to the condition of the mattress. Unfortunately, we do not have information about the humidity levels or ventilation in the room. While our wool mattresses are breathable and can be used even on the floor, they must be cared for accordingly, especially in damp or unventilated environments. High humidity and lack of airflow are common causes of mold, and these factors are outside our control. Mildew and mold develop within 24-48 hours of moisture/water exposure, including heavier body moisture. Typically, mold spores begin to colonize within 3 to 12 days of moisture exposure and become visible in about 3 weeks. In your case, you have been using the mattress for four months. This means it is scientifically impossible that we have sent the mattress with mildew or mildew spores.

We understand your frustration, but we kindly believe it is unfair to hold us responsible for mold development—an issue that is highly dependent on usage and environment. We strive to provide the highest quality natural products, but, as with all organic materials, they require specific care to maintain their integrity over time. We always take product concerns seriously. However, as the mattress has been used for several months in an environment beyond our control, we are unable to treat this as a product issue. We remain available if you would like further assistance or advice on how to safely care for natural wool products in the future.

Noté 5 sur 5 étoiles

Highly Recommend Home of Wool!

Home of Wool was a great company to work with for our custom cushion. They were helpful, responsive, and made a wonderful product for us!

18 mars 2025
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Réponse de Home of Wool

It was a pleasure creation a custom cushion for you, Sarah!

Noté 5 sur 5 étoiles

Flawless

Wonderful product and customer care.

20 mars 2025
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Réponse de Home of Wool

Thank you so much for your kind words, Lionel!

Noté 5 sur 5 étoiles

My wedge pillow is exactly as ordered

My wedge is exactly as ordered. It's the classiest looking one around! I probably should have ordered the silk pillow case as the linen is a little rough for sensitive skin :)

25 mars 2025
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Réponse de Home of Wool

Thank you so much for your feedback, Tara!

Noté 5 sur 5 étoiles

Every time I emailed with questions…

Every time I emailed with questions about my order, I always got a detailed and thoughtful response. I felt like the customer service team was attentive and as invested as I was in resolving my delivery concerns.

The product of course is great and I now am getting a good nights rest. The packaging and method of delivery was perfect.

19 mars 2025
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Réponse de Home of Wool

Thank you so much for your kind words, Sudha! We truly appreciate it and we are so happy to hear you love our creations!

Noté 5 sur 5 étoiles

The 3" wool mattress

The 3" wool mattress, wool sheets and wool pillows were a challenging online purchase because of the price. But once the they arrived we found the quality far beyond any expectation we might have had. These products are a once in a lifetime investment. Good sleep equals good health. You are worth it!

5 mars 2025
Avis spontané
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Réponse de Home of Wool

We are so happy to hear you love your mattresses, sheets and pillows, Mahshid! Thank you for choosing us!

Noté 5 sur 5 étoiles

Quality product, easy ordering

Given the specifications of the order, the process was very easy. I felt confident making the purchase. My dog is highly allergic to dust mites so getting her a wool bed for her crate was imperative. She loves her new bed and since it’s custom, it fits perfectly. She got a baby blanket too, which she has chewed to death but she loves it.

9 mars 2025
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Réponse de Home of Wool

We are so happy to hear you and your dog love our creations, Leslie!

Noté 2 sur 5 étoiles

I wrote a 2 star review…

I wrote a 2 star review of a high contour pillow and the company reached out to me. At first I thought they wanted to address my concerns with the disappointing pillow. That was not their goal. The emails offered no solutions -- for some reason they felt the need to reiterate that the pillow "is what you ordered." And now I keep getting emails asking for a review.

25 février 2025
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Réponse de Home of Wool

Hello Nicole,

We are sorry to see your review here as well! As you were not satisfied with the size of the pillow, and as mentioned in our emails to you, we always specify the measurements for each item we sell. The measurements are visible in the listing description, so everyone can check and decide if they are suitable for their needs. Also, we offer customization on all our items, so all our customers are able to contact us prior to placing your order and request different measurements.
We asked you to measure your ergonomic pillow and send us photos, so we can look further into the issue, but unfortunately, we never heard back from you.
We would still love to solve this, so please feel free to contact us!

Warmly,
The Home of Wool Team

Noté 5 sur 5 étoiles

Best company best products by far

I have had several bench cushions custom made, a custom meditation cushion, yoga mat, bolster, king size mattress pad, floor cushions and the products and experience are superior. These wool products in my mind are healthy, spiritual, and comfortable. As are the employees, and the is the company. I highly recommend Home of Wool for everything they offer. Andy Russell

30 janvier 2025
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Réponse de Home of Wool

Thank you so much, Andy! Your kind words mean a lot to us!

Noté 5 sur 5 étoiles

The best service I have ever had

The best service I have ever had, very helpful and patient. Also the material wool if fabulous for over my pillow it is really good. I sleep better with it . It is worth buying

22 janvier 2025
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Réponse de Home of Wool

Thank you for your kind words, Cheryl! We truly appreciate it!

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