hostpinnacle.co.ke Avis 

⭐ **1/5 — URGENT ESCALATION — PAID VPS STILL PENDING**

I paid KSh 1,276 for HostPinnacle SM-VPS 1 on 19 October 2026 at exactly 9:22 AM.

More than 12 hours later, my VPS has still not been activated.

What concerns me is that your invoice indicates my billing period started today, despite the server not being available for use.

I require immediate clarification on:

1. Why my paid VPS remains pending.
2. The exact reason for the activation delay.
3. Whether my billing period will be adjusted to begin when the server becomes operational.
4. Whether you can provide a full refund if you cannot deliver the service.

Repeated responses saying "we are working on it" without a concrete explanation are not satisfactory.

Please escalate this matter to your technical manager and provide a clear resolution.

I am extremely disappointed with HostPinnacle Kenya. I purchased and fully paid for a VPS server on 19 October 2026 at exactly 9:22 AM. More than 12 HOURS later, my server was STILL PENDING!

Imagine paying for a service and spending an entire day waiting for activation, only for customer support to keep repeating, **"We are working on it."** No clear explanation, no concrete resolution, and no meaningful update.

To make matters worse, my billing period had already started despite the server not being available for use.

This experience raises a very serious question: **IF HOSTPINNACLE CANNOT ACTIVATE A PAID VPS WITHIN 12 HOURS, WHAT HAPPENS WHEN A BUSINESS-CRITICAL SERVER CRASHES? WILL CUSTOMERS ALSO WAIT 12 HOURS OR LONGER FOR HELP?**

I have used HostAfrica, where my VPS was activated in less than 15 minutes and performed very well. HostAfrica may be more expensive, but this experience has reminded me that reliability and responsive support matter far more than cheap hosting.

For anyone planning to host business applications, websites, databases, e-commerce platforms, or payment systems, **PLEASE THINK CAREFULLY BEFORE TRUSTING YOUR BUSINESS TO HOSTPINNACLE.**

I cannot speak for every customer's experience, but based on mine, I have completely lost confidence in their service.

**Cheap hosting becomes extremely expensive when your business operations are at risk.**

**My rating: 1/5 — Extremely poor first experience. NOT RECOMMENDED based on my experience.**

i got scammed for a domain i purchased and they said the transaction never when through and i provided the message yet still go not support, don't dare pay anything they seem to have cheaper domain but you will never get the domain running cheap is expensive

they do have a reliable support, use it at your on risk, since when your business go down they are not available to help

Speed is something tenants and buyers notice before they notice anything else about your listings. A slow site communicates something about a business whether you intend it to or not.

Since moving to Host Pinnacle for our Echo Properties platform, our page load times improved noticeably and the feedback from clients browsing listings has reflected that. One corporate client mentioned specifically that our site felt more professional than others. Reliability and consistency are their features.

very poor customer service...They have no clue at all...When you hear the name HostPinnacle...RUN AS FAST YOU CAN!!!

Very good services. I have used for 7 years. The servers used to be a bit slow with poor customer care, but I noticed they worked on all that. Now the servers run full time with good speed and the customer care service is wonderful. Thanks alot

I am having a nightmare of an experience with their customer service. They never pick up my calls or even bother to pay attention to my issues. Like today I have just woken up to find that the domains that were working as standalone domains have been set to subdomains without my consent. I only noticed after my clients called in to complain. I mean, how hard is it to maintain a professional customer service that actually on a minimum respond to issues like they are supposed to.

This is WORST company to ever work with. I have tried to solve my domain issues with them for the past three months and no solution upto date. POOREST CUSTOMER CARE, NO FEEDBACK CALL, NOTHING HAS EVER BEEN ADDRESSED FROM THE DAY I JOINED. THEY EVEN CLOSE TICKET WITHOUT ADDRESSING THE ISSUE. THIS THE THIRD MONTH AND MY DOMAIN IS DOWN AND NO ONE IN THE COMPANY CARES. They do not care for their customer. I have given one star because there is no negative star. WORST COMPANY EVER.

Our experience with HostPinnacle has been nothing short of a nightmare. On June 27, 2025, all our domains and associated services (websites, emails, etc.) went down, completely paralyzing our operations. As a tech company serving clients, this outage caused massive disruption and financial loss.

Despite multiple emails, support tickets, and even phone calls, there was no meaningful response or resolution from the HostPinnacle team. To make matters worse, our ticket was closed without resolving the issue, and our calls to support went unanswered. This level of negligence and lack of accountability is unacceptable.

We clearly communicated the urgency, demanded a root cause analysis, and asked for a resolution timeline. To date, we’ve received zero updates, and our business continues to suffer as a result.

If you're considering HostPinnacle for domain or hosting services, proceed with extreme caution. When you need them most, they simply won’t show up. Based on our experience, we cannot recommend them to any serious business or professional.

Servers are completely down. They're not picking calls or answering messages. Damages caused are just crazy.

The support is too slow. Opened a ticket 3 days and I have been reminding them for 3 days.I have several clients on their platform that I manage accounts for. When everything is working, its good. When you need help or assistance that is technical or on their end, save your time and look for another provider.The customer service reps do respond but don't solve the problems and need to be reminded constantly.

I was finally served.

scammer from africa do not try buying from them. after receiving money he will never give you hosting or start asking for document .
scammer from africa

Bad customer support,faulty system even they don't deserve a single star advice if you're looking for a web hosting company don't try it it's not worth it