Nickson was so helpful, quick response and immediate solutions.The quick response made me be patient and wait for results which were excellent just the way i needed . Thank you truehost for making my... Voir plus
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Nickson on whatsapp was hands down the best. This guy has some serious patience dealing with me. He was very thorough, helpful, the first one out of 4 others that just knew what to do. He knows his... Voir plus
L'entreprise a répondu
BUNCH OF JOKERS. ID RATHER THEY CLOSED THEIR SUPPORT. I BET CHEAP IS EXPENSIVE. NO MONTH GOES BY WITHOUT HAVING ISSUES WITH THIS GUYS FROM THEIR END. ONE OF MY DOMAIN HAS 70% UPTIME IN 2 MONTHS, THE O... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐⭐ Nickson was incredibly helpful from start to finish. He helped me resolve some SSL and web hosting issues that I had been struggling with and was patient throughout the entire process. Wha... Voir plus
L'entreprise a répondu
3,6
Moyen
66 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Quick response
Nickson was so helpful, quick response and immediate solutions.The quick response made me be patient and wait for results which were excellent just the way i needed . Thank you truehost for making my hosting experience favourable.
18 octobre 2026
Avis spontané
Great guys to work with
Great guys to work with
always listening to clients needs.
- Quality Centre
3 novembre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you, Quality Centre, for choosing Truehost! We're delighted to know that you feel heard and valued. Your feedback motivates us to keep putting our customers first and delivering service that makes a difference. We truly appreciate your support!
Best Service: Very professional assistance by a…
Very professional assistance by a gentleman by name Joseph.
30 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you for your kind feedback! We're pleased to hear that Joseph provided you with professional assistance. We'll be sure to pass along your appreciation to him.
Thank you for choosing Truehost. We look forward to serving you again!
Received some good guidance from Zola…
Received some good guidance from Zola and Evans and a bit of education too... Thank You
28 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you for your kind feedback! We're glad to hear that Zola and Evans provided you with helpful guidance and took the time to educate you along the way. We'll be sure to share your appreciation with them.
Thank you for choosing Truehost. We appreciate your trust in us!
Nickson on whatsapp was hands down the…
Nickson on whatsapp was hands down the best. This guy has some serious patience dealing with me. He was very thorough, helpful, the first one out of 4 others that just knew what to do. He knows his job and hos suff down to the science. You have the best asset on your team. Thank you Nickson.
15 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you so much for this wonderful feedback! We truly appreciate you taking the time to share your experience with Nickson. We're glad he was able to give you the patience, care, and support you deserved. At Truehost, we value every customer, and we’re committed to providing quality support and making sure you feel heard and well taken care of. We’ll be sure to share your kind words with Nickson. Thank you for trusting us!
We had an excellent expExcellent Support and Quick DNS Issue Resolution by Nicksonerience with…
We had an excellent experience with Truehost Support! Our website was down due to a DNS issue but Nickson was incredibly patient, responsive and agile in handling the situation. He took the time to investigate the problem, kept the process moving and ensured the issue was addressed until our website was back online. We truly appreciate his professionalism, dedication and commitment to customer satisfaction. Thank you, Nickson and the entire Truehost team, for the outstanding support. Highly recommended!
14 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you for sharing your experience! We're delighted to hear that Nickson provided patient, responsive, and professional support in resolving your DNS issue. We understand how important it is to keep your website online, and we're glad we could help get things back on track. We'll be sure to share your kind words with Nickson and the entire team. Thank you for choosing Truehost and for your recommendation!
Quick responses
14 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Hello Brian,
Thank you for your feedback! We're glad to hear that you appreciated our quick responses. We truly value your trust in Truehost and look forward to continuing to serve you.
They stole from me
They stole from me. I paid for domain and hosting and the blocked my accounts after two weeks and refused to release my domain name. Worst hosting ever.
8 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Hello Wickcrest,
We’re sorry to hear about your experience and understand how frustrating it must be to lose access to your account and have concerns about your domain.
We take these concerns seriously and would appreciate the opportunity to investigate what happened and clarify the status of your domain.
Please contact our support team via support@truehost.cloud or call 254207903111, sharing your domain name and any relevant ticket reference so we can review the matter and assist you further.
Thank you for bringing this to our attention. We look forward to helping resolve your concerns.
Evans and Zola were very helpful today…
Evans and Zola were very helpful today to ensure I succeeded very patient with the customers.
6 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Thank you for sharing this feedback. It’s great to hear that Evans and Zola were patient, helpful, and stayed with you until the issue was resolved. That is exactly the kind of customer experience we want to provide at Truehost.
I’ll be sure to share your feedback with them. Thank you for choosing Truehost and for taking the time to let us know about your experience.
Awful just really bad idea to use them
Very disappointing experience with Truehost. I paid for my domain by bank transfer over three weeks ago and repeatedly contacted billing with the payment reference, but they failed to process the order in time. Over three weeks later, I was told the domain had been bought by someone else.
I lost the domain and contract job because of their delay, and I’m now contacting them almost every day just to get my money refunded. Despite this, they still have not moved forward with the refund.
This level of service is unacceptable. I would strongly caution anyone considering Truehost to think carefully before trusting them with an important domain or payment. I certainly will not be using them ever again and nor should you, their incompetence has lost me a contract job and time in retrieving my funds, Im still going back and forth with them to provide a refund.
10 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Rahila,
We sincerely apologise for the frustration caused by the delay in processing your domain payment and activation.
We understand how disappointing this must have been, especially as the delay resulted in you losing the domain and potentially affected a contract opportunity. We also regret that you have had to follow up repeatedly regarding your refund.
We aim to provide a much faster and more reliable payment verification and domain activation process.
Please reach out to our support team at support@truehost.cloud with your payment details so we can follow up on the refund and assist you as quickly as possible.
We appreciate you bringing this to our attention and will use your feedback to improve our payment verification and activation processes.
Very disappointing experience with…
Very disappointing experience with Truehost.
I purchased a .COM domain from Truehost and paid through M-Pesa, expecting the domain to be activated promptly after payment.
Instead, I was told to wait up to 24 hours just for a domain activation. This is extremely disappointing, especially when the payment has already been made successfully.
A domain registration should be a straightforward and timely process. Customers should not have to wait unnecessarily after completing payment.
My advice: be very careful before purchasing from Truehost. If you need your domain activated quickly and reliable service after payment, consider other providers.
I hope Truehost improves its payment verification and domain activation process so other customers do not experience the same frustration.
4 octobre 2026
Avis spontané
Réponse de truehost.co.ke
Dear James,
We sincerely apologize for the delay in activating your domain after your successful M-Pesa payment. We understand how frustrating it is to wait for a service you have already paid for.
We are reviewing our payment verification and domain activation process to reduce such delays and provide a smoother experience.
Please contact us at support@truehost.cloud or +254 207 903 111 so we can look into your case and assist you directly.
Thank you for bringing this to our attention.
Joseph did help me with the issue i was…
Joseph did help me with the issue i was facing.
Amazing work.
28 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Frankline,
Thank you for your kind feedback! We’re glad to hear that Joseph was able to resolve the issue and provide the support you needed.
We’ll be sure to share your appreciation with him. We look forward to serving you again.
Extremely disappointing experience
Unauthorized renewal charge
Truehost repeatedly contacted me for months, urging me to renew my domain. Unfortunately, upon registration, I had provided my card details, and they used my card for a subscription renewal without my authorization or consent!!!
I find this extremely concerning. I did not authorize this renewal, yet money was deducted from my account. After the repeated reminders to renew, I certainly did not expect them to use my payment details to process a charge without my approval.
**Please be very careful when providing Truehost with your payment details.** I strongly recommend checking your account and bank statements carefully for any unexpected charges.
I am extremely disappointed with how this situation has been handled and would not recommend trusting them with your payment information based on my experience.
25 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Tanya,
We’re sorry to hear about this experience and understand why an unexpected charge would be concerning.
We take payment-related concerns very seriously. We would like to review the account and the renewal transaction to establish exactly what happened and address the matter appropriately.
Please contact us at support@truehost.cloud or +254 207 903 111 with your domain or account details so our team can investigate this for you.
We apologise for the concern caused and appreciate you bringing this to our attention.
Good customer care response
18 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Webhostingkenya,
Thank you for the great feedback! We’re glad to hear that our team was quick to respond and resolve the technical issue you were facing.
We appreciate your trust in Truehost and look forward to supporting you again.
Customer support is superb
Customer support is superb, especially if you raise a ticket, it is resolved almost immediately. Allow me to give Nickson his flowers for his professionalism and great service.
11 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Beatrice,
Thank you for the wonderful feedback! We’re glad to hear that our support team was able to resolve your issue quickly and professionally.
We’ll be sure to share your kind words with Nickson. We truly appreciate your trust in Truehost and look forward to serving you again.
Quick to respond and solve technical…
Quick to respond and solve technical problems.
10 septembre 2026
Avis spontané
Réponse de truehost.co.ke
Dear Ted,
Thank you for the great feedback! We’re glad to hear that our team was quick to respond and resolve the technical issue you were facing.
We appreciate your trust in Truehost and look forward to supporting you again.
Réponse de truehost.co.ke
Dear Benson,
Thank you for your kind feedback! We’re glad to hear that Joseph was able to assist you well. We’ll be sure to share your appreciation with him.
We appreciate your trust in Truehost and look forward to serving you again.
Joseph and Zola served me really well
21 août 2026
Avis spontané
Réponse de truehost.co.ke
Hello Edwin Kinyanjui,
We truly appreciate your kind words and recommendation!
You are always welcome
Prompt and great support
The support was first and all my issues solved.
Joseph was incredibly helpful.
Great experience.
18 août 2026
Avis spontané
Réponse de truehost.co.ke
Hello Aevion Technologies,
We truly appreciate your trust in our services.
You are always welcome.
BUNCH OF JOKERS
BUNCH OF JOKERS. ID RATHER THEY CLOSED THEIR SUPPORT. I BET CHEAP IS EXPENSIVE. NO MONTH GOES BY WITHOUT HAVING ISSUES WITH THIS GUYS FROM THEIR END. ONE OF MY DOMAIN HAS 70% UPTIME IN 2 MONTHS, THE OTHER IS ADMINISTRATIVE ISSUES ON RIGHTS, EMAILS NOT WORKING OR SOMETHING IS NOT WORKING SO I THINK AM NOT RENEWING WITH THEM NEXT TIME.
15 août 2026
Avis spontané
Réponse de truehost.co.ke
Hello Enumerate IT Consultant,
Thank you for your honest feedback!
Sorry about the experience; we would love to hear more from you.
Kindly share the details at support-management@truehost.cloud
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