They went from a tool you could use very affordably to penny-pinching every little feature. It's crazy how slimey they are, making you spend hundreds of dollars a month for arbitrary limits (eg. h... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Probably the worst product i have used in recent history. I was an advocate of the product 5 years ago. Until resigning up resently to see that it has fallen into the endless in app upgrade cycle ev... Voir plus
So, I've been using Hotjar for a while now, and it's been pretty cool to get some helpful insights into how our website is doing. It's definitely been useful for understanding what our users are up... Voir plus
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofession... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Hotjar's Behavior Analytics software makes it easy to go beyond traditional web analytics and understand what users are really doing on your site. - Better understand user behavior - Make the right changes - Improve UX & improve conversions
Coordonnées de contact
1,6
Mauvais
58 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Does not always work
Using this app to record the visitors at my website. Unfortunately, most of the sessions are not recorded, whatever the settings are saved.. Moved to another provider recently and will try HotJar again in the future if these issues will be fixed.
3 septembre 2020
Avis spontané
Great tool for my team
Maybe I need to try the other companies to compare but our team loves it. It has helped us tweak a few things to better our conversions. Still using the trial version. No issues. We’ve been using it for about 6 months now. To each his own but we love it.
30 août 2020
Avis spontané
Very limited trial period with them
Very limited trial period with them. Software is bogus. Crazy Egg is way better and also FullStory. It seems they are trying to compete in a market where there are tons of other better players. I have also noticed that the browser is really slow when I have used Hotjar vs when I used Crazy Egg. I am currently using CrazyEgg and love it. Hotjar initially thought that there were no competitors in the market when they were founded except for Google Analytics.
7 août 2020
Avis spontané
Condescending to say the least !
hotjar.recruitee.com
Condescending patronizing attitudes, …rude and ill-mannered staff.
27 juillet 2020
Avis spontané
Very poor customer service and sales…
Very poor customer service and sales team. If you are looking for an enterprise agreement, Hotjar does not allow you to trial their service. I've been going around in circles with the support team for a week now. As a customer for 7 years, I've reached the end of my tether with them following other poor support cases and a number of system outages.
3 mars 2020
Avis spontané
Not impressed with their free trial
Not impressed with their free trial. Seems to only give you access to a few features
12 décembre 2019
Avis spontané
Good service But their free trial is…
Good service But their free trial is very limited
28 novembre 2019
Avis spontané
In comparison to fullstory
In comparison to fullstory, it has better UX and more features.
But its pricing is high, especially for starters.
It will be better if it can give more recording in the trial.
26 novembre 2019
Avis spontané
Great software
Great software, only thing that could be improved is they quality and smoothness of the mouse movement in recordings
15 novembre 2019
Avis spontané
Great service with multiple features
Great service with multiple features, but website load speed increases too much
30 septembre 2019
Avis spontané
I've just installed the tool into my…
I've just installed the tool into my WebShop and reviewing customer interaction I can see places where the customer struggles, in my case the DropDown menu root element is not clickable, and have to click on the sub item, I can see customers abandoning the shop as they don't know that they have to click on the sub menu. This fix will obviously increase the conversion of the website. I love this tool already.
22 septembre 2019
Avis spontané
I got to know great insights about my…
I got to know great insights about my website.
15 septembre 2019
Avis spontané
I love this software.
8 juillet 2019
Avis spontané
Better than other SaaS solutions!
My experience with Hotjar has been smoothsailing. Unlike other SaaS, I feel I am getting great value out of Hotjar.
24 juin 2019
Avis spontané
They erased 1 year of recordings
They erased 1 year of recordings, they removed all my settings & setups, they toke all the money, they are definitely not recommended to any professional business or agency. Very slow & unprofessional support, they simply don't know their product.
They will take your money, your effort & nothing will return. they will leave you with real loses and they don't care about you.
3 février 2019
Avis spontané
Pretty good service
Pretty good service! The new features such as forms is pretty sleak.
12 septembre 2018
Avis spontané
Great tool and quite easy to setup up
Great tool and quite easy to setup up. A lot of nice features are available. I personally use heatmaps and polls
8 janvier 2018
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.