Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Voir plus
L'entreprise a répondu
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Voir plus
L'entreprise a répondu
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Coordonnées de contact
Maidstone Road, DA14 5BQ, Orpington, Royaume-Uni
- hottub-swimspa.com
5,0
Excellent
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Was a great team/service pre-Jacuzzi…
Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and beyond the basics! Definite strong reference!
1 juin 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Eddie for your positive review of our team member Mat Norris. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brilliant and helpful customer service
Brilliant and helpful customer service, will definitely be back for more hot tub services and accessories
24 mai 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks for this super review. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Bromine advice
Visited to get advice about bromine chemicals.
Tracy was there and gave excellent advice on the steps to take for new bromine users.
Thank you Tracy
23 mai 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Jason for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service at Penbury alway very…
Great service at Penbury alway very helpful, especially Tracey
23 mai 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Nick! We appreciate the positive feedback. Best wishes, Christina and the team at The Hot Tub and Swim Spa Company
Thank you Brandon
Thank you Brandon, another great hot tub service completed.
20 mai 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Debbie. It is a pleasure looking after your hot tub and thank you for letting us the professionals take good care of it!
Best wishes, the team at The Hot Tub and Swim Spa Company
TRACEY was amazing
TRACEY was amazing, great service very knowledgeable and would definitely be a returning customer
10 mai 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Darren for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub service.
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather.
My husband had an accident, so we couldn’t clean the hot tub, and decided to pay someone to do it.
I can honestly say, Sean &his partner came in and gave it a really thorough clean, identified the issues and put my mind at ease. They were both polite, professional and super clean & tidy.
29 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Nasreen for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Popped in to to get some chemicals and…
Popped in to to get some chemicals and advise. Great service from Tracey gave lots of advise to help us move forward with the upkeep of our hot tub.
26 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Kelly for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Always very helpful and friendly…
Always very helpful and friendly excellent customer care
26 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Dena for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Been down to the new site at Dobbies &…
Been down to the new site at Dobbies & it was nice to get good service as always from Tracey & the team
25 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Jamie for this 5* review. We thank you for your valued custom and hope your hot tub continues to provide you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Friendly operative attended our…
Friendly operative attended our property, was clean, tidy and took pride in the work being carried out. Standard of workmanship was excellent, left the hot tub in great condition and ensured water levels were filled and chemical balance correct.
20 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Brian for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We got Shaun back for Spa service
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good time - clean and a well serviced Spa. Very satisfied with his attitude, communications and work. Would be very pleased to have him back . He completed the service quite promptly .
14 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Bhargawa for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from Tracey at Gillingham…
Great service from Tracey at Gillingham Dobbies. So helpful, got me fully kitted up to get my hot tub ready 😀😀
12 avril 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Jayne for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot Tub service
Sean carried out my first annual service. He did a great job, changed my filters and water, and cleaned the pipes and whole system. Left my hot tub sparkling like new and really helpfully answered all my questions. Will definitely be using again next year.
24 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Andy for such an amazing review. I will pass on your glowing words to Sean. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service- fully repaired
Had been struggling with an intermittent fault on my hot tub for a while. Sean looked at the situation (including getting his arm wet down the filter hole) and was able to work out the most likely problem. He advised me of the price of the repair before starting any repairs.
All fixed now thanks
25 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mike for this superb review. Sean is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon visit us on 24th
Brandon visit us on 24th. He was very polite, left the area clean and tidy. Did a great job.
24 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Jacqueline for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need anything in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Service
Sean Law visited yesterday to carry out a service & find a leak that I had noticed & reported. He ran through what he had done and was thorough, helpful and polite and left the area where he was working clean. Customer service is very good & I appreciated the call from Tracy this morning checking that all went well.
16 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Carmel for this outstanding review of our employees Sean and Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Réponse de The Hot Tub and Swim Spa Company
Many thanks Chris for this 5* review. We thank you for your valued custom and hope to see you in store soon. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Annual Service
Toby, the service engineer was very polite and professional in his manner.
He informed me of what he was intending to do and left the area around the Hot Tub clean and clear. He assisted me with my questions
10 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Wilailux for this great review. Toby is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Tracy was really helpful today in the…
Tracy was really helpful today in the shop,
Always so helpful
11 mars 2026
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Paul for this lovely review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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