Was a great team/service pre-Jacuzzi link up (which is what I own), but now perfect! Mat Norris is one of the two people they normally send and nice to have a friendly face, that always goes above and... Voir plus
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Lisez les avis des autres
Sean Law and his partner came to service our hot tub that had not been used for several months due to the bad weather. My husband had an accident, so we couldn’t clean the hot tub, and decided to p... Voir plus
L'entreprise a répondu
⭐️⭐️⭐️⭐️⭐️ Vinny and Brandon did a fantastic job on our swim spa repair. They were professional, friendly, and clearly very knowledgeable. They took the time to explain everything they were doing a... Voir plus
L'entreprise a répondu
We got Shaun back for Spa service. He was prompt, friendly and very professional. He listened to my queries and addressed those issues. We need a replacement jet which he is looking into. Left in good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
The UK's leading Hot Tub and Swim Spa Supplier. We are a family operated business with over 60 years combined experience in the industry. We are proud to say that we have more positive testimonials than any other hot tub or swim spa company in the UK. Our teams have received multiple UK & European Awards to validate your trust in us. We welcome you to visit our home, The UK Showroom of the Year 2016-2017, and discover how you can improve your leisure time, health and lifestyle. As one of the largest showrooms in the UK with 70% undercover we look forward to meeting you, 7 days a week.
Coordonnées de contact
Maidstone Road, DA14 5BQ, Orpington, Royaume-Uni
- hottub-swimspa.com
5,0
Excellent
397 avis
Aucun historique récent de demande d’avis
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Many thanks to Vinny Toby and Brandon…
Many thanks to Vinny Toby and Brandon for a job well done. Every aspect from removal of old non working tub to installation and commission of replacement went smoothly. If your thinking of a hot tub purchase would be happy to recommend to any buyer
16 décembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mike for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
We got excellent service from our…
We got excellent service from our technician sean who done an excellent job. I would recommend the company to anybody looking for a spa they are so friendly and easy to get on with .
9 décembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Paul for this 5* review. We thank you for your valued custom and hope your swim spa is providing you with everyday happiness. Please if you need to get in touch, we will gladly assist you. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hot tub service
Had our annual hot tub clean and shutdown done by Brandon. Very polite and professional job done. He took photos to show us everything he’d done and that all was ok. Very happy with the service.
26 novembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Melissa for this lovely review, I will pass on your kind words to Brandon. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent company and service
We purchased a hot tub a few years ago and we have been using their maintenance, close down and opening service . We always have extremely polite and caring staff coming to our house , we particularly appreciate all the help from Toby, who was so professional and helpful. Thanks to all
the team , Gil, Sam and Tracy ! Much appreciated.
26 novembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Patricia for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service…as always!
Had a full service on my spa this week. As always the team were very professional and tidy with their work. Swim Spa is looking brand new again! The aftercare since purchase has been outstanding.
21 novembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Ben for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Purchased a new home
Purchased a new home, inherited a hot tub no manuals left behind and no imstructions. Popped in gillingham branch spoke to Tracey E who was incredbile provided guidance and impeccable service. Purchased my checmicals and I am ready to go! With my chemical supplier for my new tub! Thank you tracey!
20 novembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Many thanks Adam for this outstanding review of our employee Tracey. Customer service is our number one priority, we are so pleased that you have felt the benefits of that. Thank you for your valued custom. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Excellent service from Vinny
Super experience with your engineer Vinny for our service and close down last week. Gave some great advice and was able to answer a few questions I had as well. Great service
13 novembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Maxine for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Great service from your engineer Vinny…
Great service from your engineer Vinny today. Quickly identified the issue and had us up and running again within 45 mins
11 septembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Stuart for this superb review. Vinny is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Brandon came to do the annual service…
Brandon came to do the annual service on the hot tub and was extremely patient and helpful gping over things with me.
8 septembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Elizabeth for this superb review. Brandon is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
A well executed service
Dropped over the house at 10:30 & by 8pm we were bubbling in the tub of the hots. A brilliant all round experience with the team wanting to involve you with the installation & being very responsive to any questions we had. We also had the company links to install electrics who were also excellent.
5 septembre 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mrs Ironmonger for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Amazing from start to finish.
Amazing from start to finish.
Due to extremely bad arthritic joints, I felt that I needed a hydrotherapy hot-tub to help with pain relief whilst waiting for multiple joint replacements. Wherever I visited, salespeople didn't give me any confidence that their product was really suitable. Then we met Gil at The Hot Tub and Swim Spa Company and she explained everything very clearly about the Hydropool Signature hot tub and said it would be the perfect choice. She was absolutely spot on as withn 3 days of going in the hot-tub two of my joints have more mobility and whilst in the hydropool I have freedom of movement and I am completely pain free.
Ordering was straightforward, followed by a site visit and then the installation was completed by an excellent, professional team. We were shown in detail how to use and maintain the hot tub using the many different chemicals. Nothing was too much trouble.
Having been in pain and using 24 hr slow release morphine for a long while, it's an absolute godsend to go in the hydropool and feel relaxed, pain free. It has not only improved my physical health but my mental health too.
I can't thank the team enough.
Judi
29 août 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Judi for such a glowing review of our team member Gil. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Very Happy with our purchase
Very Happy with our purchase, brilliant from start to finish. Would recommend to anyone thinking of buying a swim spa or hot tub
28 août 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mrs. Middleton for this fantastic review. We are so pleased that our experience and expertise shines through! We are always happy to help, in-store, over the phone or via email if you need more advice in the future. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
What a fantastic experience
We met Sam at the showroom, and he put us all totally at ease, answering all questions, he's the most laid back salesman we've ever met !
We decided on a tub, and the timescale was decided on.
John came for the site survey, went through everything, and turned up to the minute on the commencement of Works.
He and his team were professional throughout and did a fantastic job.
Tracey answered all my additional questions being a needy new hot tub owner .
Mat turned up to set the hot tub up, ( what a nice guy), gave a detailed talk on the running of the tub, made sure my family were happy before he left.
I can't praise the people and the company enough.
Thank you everyone, and look forward to dealing with you for the maintenance
27 août 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Mark for such a glowing review of our team-we are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Another efficient and thorough service…
Another efficient and thorough service carried out by Joe. Everything was checked and cleaned meticulously and left tidy. Joe was courteous and answered all my questions confidently.
27 août 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this superb review Kathryn. Joe is one of our award-winning engineers, so we are pleased his friendly, expert advice was received so positively. Please do contact us if you need anything in the future-chemicals, more servicing, covers or hot tub advice.
Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Hydropool service top notch
Had my Hydropool serviced by Vinny - top notch as always.
11 août 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Maksim for such a glowing review of our team member Vinny. We are glad that our years of experience and expertise could be seen by our service! Always a pleasure and happy to help if you need advice in the future. Best wishes, Christina Mantoura Gough and the team.
Réponse de The Hot Tub and Swim Spa Company
Thank you Debbie for such a lovely review. We are delighted you recommend us and our team-that is what we strive for! Please contact us if ever you need chemicals, product advice or servicing! Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Found this company at Dobbies in…
Found this company at Dobbies in Gillingham. EXCELLENT knowledge and some great advice regarding maintenance from Tracey.
Open 7 days a week which is a bonus!
31 juillet 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Luanda for such an amazing review. I will pass on your glowing words to the team. If we can help in the future, please get back in contact with us and we will gladly help. Best wishes and enjoy Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Met Tracey today in Gillingham branch
Met Tracey today in Gillingham branch, very helpful and knowledgeable.
31 juillet 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Corinna for your positive review of our team member Tracey. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Very good service and everythinggood in…
Very good service and everything in stock I wanted thank you
18 juillet 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you for this lovely review, I will pass on your kind words to our team. Always happy to help, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
Well established, professional and knowledgeable company
We recently enquired about installing a Tylo sauna and bespoke steam room in our bathroom. Christina Mantoura Gough was incredibly efficient, patient and honest with her advice, proposals and recommendations. Christina has a wealth of knowledge and is incredibly smart and passionate about the product range they sell, and very professional in the way she deals with clients. I would have no hesitation in recommending the Hot Tub and Swim Spa company whatsoever. Karen Stuart
13 juillet 2025
Avis spontané
Réponse de The Hot Tub and Swim Spa Company
Thank you Karen for your recommendation and extremely positive review. Best wishes, Christina Mantoura Gough and the team at The Hot Tub & Swim Spa Company
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