House of Hearing - Galashiels Avis 

I have found all the staff at the Galashiels Branch extremely helpful when I have had a problem. I would like to compliment them on their excellent customer service.

My bus was late & the next was going to make me late for my appointment. The staff member, to whom I spoke, was very reassuring and said that, if I wasn’t too late, they would hope to carry out the full procedure. This is what they did. Throughout it, I was kept informed of what was happening and the lady was very cheery. It was, surprisingly, quite enjoyable.
The NHS nurse, who referred me, explained that she did not have the equipment to perform this procedure and was very concerned that what she could do would increase my dizziness. I am very grateful that House of Hearing has offered this free service for those to whom it would not, otherwise, have been available. Thank you!

Excellent service and friendly helpful staff

Excellent with person with dementia.

Was well attended too and the nurse was caring and gentle. Getting the suction made such a difference and enabled me to enjoy my holiday.

Keep up the good work!!

Customer care is simply superb. The lady doing my ears was so kind and helpful as was the receptionist.

It felt safe and competent. Procedure well explained and successful

Helpful from start to finish. Daniel talked me through the tests, explained everything, fitted the hearing aids and checked that all was OK. Follow up two weeks later to fine-tune the aids based on how I coped with them over that two weeks. Review in six months but told just to call in if I experienced any problems. Would definitely recommend them.

Staff very friendly and welcoming. Really reassured my mum excellent service. I would recommend this service to my friends and family.

Quick and painless by a really nice lady.

Efficient and professional

The friendliness and professionalism of the staff made me feel very much at ease

I was seen immediately I arrived on time.
Very helpful assistant who micro suction. conducted the

Excellent service and very patient

My whole experience was fantastic the attention to detail was amazing Daniel was awesome from start to finish explained everything so simple to me can't believe the difference tha k you so much agai

Great service and outcome. Skilled practitioner, easy to book an appointment online. Very satisfied indeed with the service and outcome.

All was good... reception, listening, swift appointment; the practitioner explained everything clearly.
However,
I found the procedure distressingly noisy, and my hearing isn't quite normal now, it is tinny and whistles oddly in car with road vibrations and in the wind. If I touch the skin on the outer part of my ear it sounds sort of metallic.
I hope it resolves. The wax removal was about 2 weeks ago.
Jenni Old