Our experience with Mr. Adarsh TR was absolutely fantastic! No confusion, no unnecessary follow-ups needed. He made the process of obtaining our Schengen visa incredibly smooth. He even helped us secu... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
We must say that we found a right Travel & Tours company to apply for our Canada visas which was handled by the staff Mr Hari Krishnan. He handled all our requirements foe the process of our visa app... Voir plus
I am not happy with the service provided because despite our profile being very strong and completely eligible for a Schengen Visa, due to improper submission of the documents and insufficient justif... Voir plus
I’m writing to share my recent experience with House of Tours. I received very good and professional service from Ms Nijisha, who handled and processed my application. She was very accommodating, he... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!
Coordonnées de contact
E307, 3rd Floor, Block E,Al Shoala building,Port Saeed, Dubai, Emirats Arabes Unis
- 503413901
- holidays1@houseoftours.com
- houseoftours.com
4,5
Excellent
226 avis
A répondu à 42 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
schengen visa…
I would like to review schengen visa experience with House of tour. They take full advance payment month in advance to the visa. There is chat service where they will connect which i found not helpful.as i did not get response in time..and the complete set of documents and responsibilities is on oneself ..they just provide checklist...and we have to arrange it right.even the application forms filled needs to be checked by us and there were mistakes which we identified.Moreover there is no follow up pre and post visa schedule.
My experience was not good.
12 mars 2024
Avis spontané
Réponse de houseoftours.com
Hi Shelma!
Thank you for sharing your Schengen visa experience, we hear you loud and clear.
You're absolutely right that this wasn’t the level of service you deserved, especially after paying in advance and trusting us with a process that can be stressful to begin with. Delayed replies, handing off a checklist without sufficient support, form errors, and lack of follow-up? That’s not the standard we strive for, and it’s frustrating to hear we missed the mark in so many places.
We’ve since made structural changes to how we handle Schengen applications:
Every customer now gets a dedicated visa consultant (no more bouncing between chat agents).
Our consultants are required to personally vet forms and documents as you shouldn't have had to double-check our work.
We've implemented pre-scheduled follow-ups before and after appointments, so you're not left in the dark.
We know this reply doesn't undo your experience but it is a sincere commitment that we’re fixing what went wrong, not just for you, but for everyone who applies with us going forward.
Thanks again for your honesty, it helps us grow.
Commendable Team of Houseoftours
Once again or simply saying this is fourth experience wherein i been taken care by the wonderful team of houseoftours. I had applied for USA got visa, applied for Schengen got Italy visa, applied for UK i.e. under process, Canadian visa under process this weekend going for niometric. Having said that all my journey started from 24th Jan 2024 when i applied visas through houseoftours. Rajeesh Shaikh had been very keen in prparation of USA visa file, Miss Emy have been very quick n efficient towards my case preparation with proper guidence as per canadian law. she always been there to support n clarify all points and she is having commendable sense of responsibility to deal with her client. Best thing that i have noticed Emy n all other houseoftour staff is very cooperative and even on holidays weekends they are in contact. In the end i pray for good health and continued support n guidense to their clients. Good luck to all new clients.
9 avril 2024
Avis spontané
Réponse de houseoftours.com
Hi Mirza!
Thank you so much for putting your trust in House of Tours across not one, not two, but FOUR major visa journeys. That’s no small thing and we’re truly honored to be a part of your travel story.
A big shoutout to Rajeesh Shaikh for the stellar prep on your US visa (he’s got that eagle-eye precision), and Ms. Emy who we agree is an absolute gem when it comes to visa law, weekend support, and keeping things smooth even when the embassy vibes aren't.
Hearing that you've felt supported every step of the way, even on weekends is the ultimate reward for us. We’re cheering for smooth approvals on the UK and Canada side next. 🎯✈️
Thanks again for your kind words and blessings. Clients like you make it worth it. Here's to many more successful journeys, we’ll be right here when you're ready for the next one.
Worse after sales and customer care…
Worse after sales and customer care support.
Does not keep their word and very hard to reach.
Tread carefully with this tour operator.
7 mai 2024
Avis spontané
Réponse de houseoftours.com
Hi GI!
Thanks for calling this out, no sugarcoating from our end.
We clearly let you down in terms of responsiveness and after-sales follow-up, and that’s not the standard we stand by today. Since your experience earlier in 2024, we’ve made some major shifts in how we handle post-booking care, from new escalation protocols to a more responsive support team that’s now reachable across multiple channels including WhatsApp, chat, and phone with faster turnaround times.
It’s unfortunate we left you with that impression back then, but we genuinely hope you’ll give us a chance in the future to show what today’s House of Tours feels like.
If you’re open to reconnecting, just drop us a message and we’ll prioritize this.
Warm regards,
Zahid
Head of Customer Experience
House of Tours
The worst I’ve encountered
The worst I’ve encountered. Recently hired their services for my Europe trip. Unfortunately, I have to say that this agency has the worst customer service and support services I’ve ever experienced. Trying to get assistance or even a response from them is like pulling teeth. Disappointing doesn’t even begin to cover it.
23 mars 2024
Avis spontané
Réponse de houseoftours.com
Hi Brito!
We’re not here to sugarcoat anything and what you described is not the level of service House of Tours promises or accepts today.
Your April 2024 experience hits hard because it reflects exactly what we’ve been working to change: poor responsiveness, unclear accountability, and dropped expectations. There’s no excuse for that, and we won’t hide behind the old "we're looking into it" playbook.
Over the past few months, we've torn down and rebuilt how customer support functions after booking - with dedicated escalation paths, tighter SOPs, and actual human accountability (not just chat bots and silence).
We know that doesn’t undo what happened to you but if you're still willing, we’d love a chance to reconnect and show you what the new normal looks like.
Your feedback is valid. Thank you for calling it out.
Worst experience
Worst experience. This agent has zero knowledge in visa application process. I got my Canada visit visa application rejected on the same day of biometric. Once paid their fee, they don’t respond to us.
29 mars 2024
Avis spontané
Réponse de houseoftours.com
Hi Sumi!
You're absolutely right to be frustrated and we won't defend what clearly wasn't good enough.
A same-day rejection right after biometrics? That shouldn’t happen. If your application was that vulnerable, it should have been flagged well before submission. Our job isn’t just paperwork; it’s guidance, clarity, and support - especially after payment, not just before it.
We've been auditing visa rejections from March 2024, and yours is a case we’d genuinely like to revisit. If you're open to it, we’d love to get a senior visa specialist (not your original handler) to review what went wrong and what should have been done differently.
Thank you for calling this out. Feedback like this helps us fix the root cause, not just the symptom.
Rafik
Extremely good work by Rafik at house of tours at Canplus visa processing,
I am really happy,
Thanks rafik..
31 janvier 2024
Avis spontané
Réponse de houseoftours.com
Hi Alfalah!
Rafik is going to walk around like a superhero today and rightly so!
We’re thrilled to hear your Can+ visa process went so smoothly. Rafik’s got that rare mix of precision and patience, and we’re so glad it made a difference for you. Your happiness is exactly why we do what we do.
Thank you for the shoutout - Rafik and the entire House of Tours squad appreciate you big time!
Extremely good work by Rajeesh at house of tours
Rajeesh was helpful along the way in the whole process. Had to go back a couple of times for amendments. He did it and reviewed it a couple of times and was extremely understanding and helpful along the way. I would definitely recommend this company and him personally for his professional and thorough approach
1 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Karan,
Rajeesh is reading this with the biggest grin right now, thank you for taking the time to highlight his dedication!
Visa processes aren’t always straightforward, and it takes patience (plus a few rounds of tweaks) to get it just right. Rajeesh's eye for detail and calm, consistent support is exactly the kind of experience we aim to deliver every single time. Your shoutout means a lot to him and to us.
Looking forward to being part of your next travel plan!
– Team House of Tours
"Exceptional service
"Exceptional service! From start to finish, our visa agent provided prompt and thorough assistance. Their attention to detail and expert guidance made the entire process seamless. Thanks to Rejish who guided us very well , we got out visa Highly recommend!"
29 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Mamta!
Now that’s the kind of feedback that keeps us going!
Rajeesh will be thrilled to know his dedication and expert hand made your visa journey smooth and stress-free. He’s got a knack for catching the little details that matter big time and we’re so glad it showed.
Thanks a ton for the recommendation. We’re ready whenever you are for the next adventure!
– Team House of Tours
This is my 2nd experience after getting…
This is my 2nd experience after getting approved my US visa, I asked especially to get services of Mr. Rajeesh, whom I feel is very kind, keen and focused on his clients. I am going to appear for Schengen visa documents submission and finger prints. Mr. Rajeesh guide me to the best of his services and helped me out to complete my documentation in proper and authentic way. I am more than satisfied with the services of houseoftours team. I strongly recommend viewers to try services of houseoftours and get benefitted with their experienced operation team.
28 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Mr.Baig!
It’s amazing to hear that your second experience with us is just as smooth and satisfying as the first! Rajeesh has a real gift for guiding our guests with clarity and care and we’re lucky to have him, and even luckier to serve clients like you who truly notice the effort.
We hope your Schengen journey went just as seamlessly. Thanks for trusting House of Tours again and for recommending us so confidently that means the world.
– Team House of Tours
Houseoftours is branded scammers in the…
Houseoftours is branded scammers in the region with well trained staff who may receives commission on every confirmed payment. Make the payment and see.you will be having the same experience as me.. I am traveling whole world for ages, This is the first time I approached them and they gave me a good lesson after payment received..
They will call you 100s times a day till you do online payment. then we needs to remind them every time.
Very bad ....
1st class in scamming and 3rd class in service...
Good luck for the new applicant's..
15 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Elvis!
We know this response is a bit delayed and for that, we’re truly sorry. Your review raised serious concerns, and while it’s never easy to read feedback like this, it’s exactly what helps us improve.
Since then, we’ve taken steps to restructure how we follow up post-payment, and we’ve introduced tighter response SLAs and case ownership. Our goal is to ensure what you faced doesn't happen again - to you or anyone else.
We can’t undo the experience, but we’d genuinely like a chance to make things right if there’s anything still pending on our end. You can reach us directly at feedback@houseoftours.com.
Appreciate you calling this out. It’s the kind of tough love that drives change.
– Team House of Tours
I would like to thank Mr Rajeesheikh…
I would like to thank Mr Rajeesheikh for cooperation and fast response
21 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Mousa,
Thank you so much for the kind words! We're thrilled to hear that Mr. Rajeesh Sheikh delivered with speed and cooperation and that's exactly the level of service we aim for every time.
We’ll make sure your appreciation reaches him, he’ll be smiling for days!
Looking forward to helping you again on your next journey.
– Team House of Tours
It’s good experience visiting to japan…
It’s good experience visiting to japan tour my experience dealing with house of tour is good they have professional employees like Vinod an irfan they handle my case it’s was smoothly an good so thank you
27 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Ali!
Thank you so much for sharing your Japan adventure with us. We're thrilled to hear it was a smooth and enjoyable ride! Vinod and Irfan will be especially happy to know their efforts made a difference in your experience.
We loved being a part of your journey and hope we can make the next one a full 5-star affair 😉
Would not recommend this Co
Would not recommend this Co , Fraudulent Co they will charge you a pile for schengen visa and do nothing about it.
21 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Supriya,
You're absolutely right = this response is way overdue, and we’re not going to pretend otherwise.
We’re sorry your experience with us felt like a letdown. Visa processes can be frustrating on their own, and when expectations around service and support don’t match up, it only makes things worse. While we can’t undo what happened back then, we are actively improving how we communicate, set expectations, and follow through. Reviews like yours, even the tough ones, have helped push that change.
If you're ever open to giving us a second chance (no pressure), we’d love to show you how far we've come since then.
Thanks for speaking up.
– Team House of Tours
A very bad experience!!!
A very bad experience!!!
I contacted them to get a Schengen visa last September. Initially, when they were explaining things to me about the visa proceedings, everything was very good. One guy named Irfan (not sure whether its his real name or not) was handling my case and was following up really well until I made the initial payment (their charges). Then, after the payment, suddenly, my case was transferred to a person called Emy. She was very non responsive from the start. Whenever I messaged her with any concern or a query, reply used to come after a couple of days or more, and sometimes no reply at all. When the appointment date was nearing, there was absolutely no clarity to me about anything, as I wasn't told/instructed anything by HoT. Luckily, I had a friend, who's in Europe, who instructed me to do what all needs to be done and so, everything went well for me. Only good thing that came out of HoT's 'responsible' case handling is that now I know exactly what to do to apply for Schengen visa because except for the appointment and insurance, everything else was done by me (there are actually many other things to do). So, I, personally, will not recommend any friends of mine to contact them for visa purposes. (I give 2 stars for making me well versed in Schengen visa proceedings)
10 octobre 2023
Avis spontané
Réponse de houseoftours.com
Hi Abhishek,
Firstly, thank you for laying it all out. And secondly, we completely get why you're frustrated.
It’s clear we dropped the ball when it came to communication and clarity, especially during such a critical process. The handover, the delays, the lack of proactive guidance - that’s not how we aim to operate, and we’re genuinely sorry that you had to manage so much of it yourself.
We're actively working on tighter SOPs, faster response SLAs, and clearer ownership to make sure this kind of experience doesn’t repeat itself - for you or anyone else. We know that doesn't change what happened back then, but your feedback is genuinely helping us fix real gaps.
Also, side note - for someone who didn’t plan to become a Schengen expert, you nailed it. If you ever consider giving us another shot (maybe just to test if we’ve learned anything), we’d love to win back your trust.
– Team House of Tours
Thank you for everything you Team I got…
Thank you for everything you Team I got my Uk Tourist visa got it 9 Feb collected my passport
9 février 2024
Avis spontané
Réponse de houseoftours.com
Hi Aye!
Thank you for sharing your happiness with us! We're thrilled to hear your UK tourist visa came through smoothly, what a day to celebrate!
Our team is doing a little happy dance knowing we could be part of your journey. If there’s anything that held you back from giving us that fifth star, we’re all ears and eager to learn as every bit of feedback helps us improve and grow.
Here's wishing you've had a fantastic trip and hoping we get to be your travel partner again soon!
Be careful - they are fraud/scammers
Be careful, they are scammers. They will first convince you by showing visa success stories, and then later after they have taken the money, they don't care whoever you're, therefore beware of this service; they engage in deceptive practices. Initially, they showcase success stories with visa approvals to gain your trust, only to disappoint later when they have pocketed your money. Their lack of concern and unwillingness to cooperate become apparent once the payment is made. Despite being charged 300 SAR as service fees, the visa application was never submitted due to incomplete documentation. To make matters worse, I ended up paying an additional 1000 SAR for attestations and travel expenses, all of which proved to be a futile expenditure since the Spanish visa application was never processed. Exercise caution and consider alternative services to avoid falling victim to their scam.ll not cooperate any more. They asked to pay 300 SAR as service charges but Visa application was never submitted due to documentation was not complete. I paid almost 1000 SAR extra for attestations and travel but all went to waste because application was never submitted for Spanish visa.
They have fixed number of templates which they copy/paste for every visa applicatoin. They will even buy insurances on your behalf which are mostly non-refundable even the application is not submitted.
I have now compiled a case against this company and am in the process of submitting a formal complaint to the Dubai Police, as well as to the Department of Economy and Tourism in Dubai.
25 décembre 2023
Avis spontané
Réponse de houseoftours.com
Hi Muhammad Asif,
We're truly sorry to hear about your experience. While your frustration is completely valid, I want to assure you that a lot has changed since early 2024. We’ve overhauled our processes, improved documentation checks, and tightened agent accountability - no more copy-paste templates or silence after payment.
We’d still like to make this right for you. If you're open to it, please drop us a message with your details so we can personally review your case again.
– Team House of Tours
Very Bad experience..Dont waste money…
Very Bad experience..Dont waste money and Time consulting this company..Very poor customer service..Not at all responsible nd dont care for customers..Dont even have a proper contact number!
28 décembre 2023
Avis spontané
Réponse de houseoftours.com
Hey Shanid,
We're really sorry you felt this way and honestly, this kind of feedback stings because it's exactly what we’ve been working hard to change. Since December 2023, we've upgraded our customer service structure, added direct escalation channels, and made sure no one gets left in the dark or stuck without a response.
We’d love the chance to earn back your trust - if you're open to revisiting the conversation, we’re ready to take it seriously this time.
– Team House of Tours
Be carefully
Yesterday I received WhatsApp messages from them and they sent me some visa opportunities. But I wondered how they got my number. If they are efficient in doing that better request the payment on a done base. Once the visa is completed then only transfer the payment. Because whatever the payment in advance is never refundable in case of rejection also agents make money only clients lose.
27 décembre 2023
Avis spontané
Réponse de houseoftours.com
Hi Maqsood!
Thanks for sharing your thoughts, though we’re a bit surprised, as it seems no services were actually availed before the review was posted. We completely understand the concern about payment terms, and that’s why we’re upfront from the beginning: visa processing involves admin efforts regardless of outcome, and our fees reflect the work done, not just the result.
That said, we never want anyone to feel uneasy about how we operate. Your data privacy matters, and we only reach out to those who’ve engaged with us through ads, inquiries, or referrals. If that wasn’t the case with you, we’d be happy to investigate how your number was added - just drop us a message and we’ll sort it out.
We believe in real conversations, not assumptions and we’re here if you’d like to actually experience our service before judging it.
– Team House of Tours
Vinod , sreelakshmi , andhersh
agents
This is first time I dealt with this company for canda.They are not able to complete the visa application files.They are not dealing with me in a professional way 5 times I called them on the given number but they are just manipulating,our team will call we will do , but they don't have proper system to listen client even when they took money after that they will not answer you back, literally I am too much upset not body helping me if any one tell me how to complain in Kuwait ministry please bail me out.All agents are inexperienced and unfocused related to clients work not serious for the clients need till the end of their visa, they are also doing bundles of mistakes every time. Bad customer service and lack of follow-up. Vinod ,andersh Mohan, sreelakshmi these clints dealing my case now I am contacting them , not responding at all how I will get my visa status and the company’managemnt paying them uselessly, I feel they they are just playing with people this very bad... Please please be aware of them save your time money and visa for rejection, if anyone can see my review from their management kindly take action.
6 novembre 2023
Avis spontané
Réponse de houseoftours.com
Hi Sonia!
We’re truly sorry to hear about your experience last year. We know late responses don’t fix past frustrations, but we still wanted to acknowledge your feedback.
Since then, we’ve made significant internal changes - from restructuring our support team to tightening follow-up protocols. What you described shouldn’t have happened, and it definitely wouldn’t be the case with how we operate today.
Thank you for calling it out, your voice helped us grow.
– Team House of Tours
Very bad experience
Very bad experience, very bad manager, very bad customer service, No value for customers ....
Not professional and Not a good company and No responsible authority there
11 décembre 2023
Avis spontané
Réponse de houseoftours.com
Hi Ashique,
We hear you, loud and clear. Your experience clearly didn’t match the standards we aim to uphold, and we’re sorry for how things turned out.
We won’t pretend a reply months later fixes the frustration you felt, but since then, we’ve reworked our management structure and upgraded how we handle escalations. What you went through wasn’t okay, and it’s helped shape the serious improvements we’ve made.
Thank you for holding us accountable as you helped push change in the right direction.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.