houseoftours.com Avis 226

TrustScore 4.5 sur 5

4,5

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Our experience with Mr. Adarsh TR was absolutely fantastic! No confusion, no unnecessary follow-ups needed. He made the process of obtaining our Schengen visa incredibly smooth. He even helped us secu... Voir plus

Noté 5 sur 5 étoiles

We must say that we found a right Travel & Tours company to apply for our Canada visas which was handled by the staff Mr Hari Krishnan. He handled all our requirements foe the process of our visa app... Voir plus

Noté 2 sur 5 étoiles

I am not happy with the service provided because despite our profile being very strong and completely eligible for a Schengen Visa, due to improper submission of the documents and insufficient justif... Voir plus

Noté 5 sur 5 étoiles

I’m writing to share my recent experience with House of Tours. I received very good and professional service from Ms Nijisha, who handled and processed my application. She was very accommodating, he... Voir plus

À propos de l'entreprise

  1. Voyagiste
  2. Agence d'excursions
  3. Agence de voyages

Informations provenant de diverses sources externes

Find the best holiday package deals at houseoftours.com, Dubai UAE. Book last minute international airline tickets, hotels, sightseeing & tourist visa services online!


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

226 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 42 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

US visa assistance

I am Yagnesh Madhani, took US visa service from House of Tour, They are very professional, particularly Rafik who helped a lot. He made us aware of each and every details minutely and properly. He is is very nice guy and cooperative.

9 novembre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Yagnesh,

Thank you so much for the kind words! Rafik is thrilled to hear your appreciation - he’s known for sweating the small stuff so your visa process goes big on smoothness. We’re glad you felt well-informed and supported throughout. Wishing you great adventures ahead, and we’ll be right here when you’re ready for the next one!

– Team House of Tours

Noté 5 sur 5 étoiles

A wonderful job houseofthours.com

A wonderful job houseofthours.com
And my best friend Raffik Bhai
Good job i liked I am so happy thanks for everything.

7 novembre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hey Abdulrahman,

Now that’s the kind of energy we love to see! 🙌 Huge shoutout to your best bud Rafik Bhai - he’s basically our visa wizard with a smile. We’re so happy to hear you liked everything and left with happy memories. Come back anytime, the House of Tours fam will be waiting!

– Team House of Tours

Noté 5 sur 5 étoiles

I got my Philippines visa within 10days…

I got my Philippines visa within 10days thanks to Mr raffik sir and Vinod sir will keep in touch for future trips

20 octobre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Ravi,

Boom! Philippines visa in 10 days, now that’s how we like to roll 🎯 Huge thanks to our champs Mr. Raffik and Mr. Vinod for making it smooth like mango shake. We’d absolutely love to plan your future adventures too - keep us on speed dial! 🌴✈️

– Team House of Tours

Noté 5 sur 5 étoiles

US Visa within a month

I got my US Visa within a month with my family from Malaysia.

Thanks to House of tours specially Mr Raffik and Miss Bhindya who helped me a lot in documentations, step by step guidance and a whole journey.

Areas to improved: The agent who manages DS-160 form need to communicate properly and clear all the doubts and should be more pro-active.

Well Overall i am satisfied.

13 octobre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Mr. Rao Arafat,

Big cheers to you and the fam on securing that US Visa 🎉 We're thrilled we could be a part of your journey from Malaysia to the States. Huge shoutout to our rockstars Mr. Raffik and Ms. Bhindya for making it seamless for you!

Also, thank you for pointing out where we need to level up. We hear you loud and clear on DS-160 communication, and we've worked on making that experience tighter and more proactive.

Your trust means the world. Safe travels ahead and we’ll be ready for your next destination! 🌍✈️

Noté 5 sur 5 étoiles

I am very much satisfied with services

I am very much satisfied with services, specially i found a staff member his name is Raffik was so professional and helping person throughout the application in process and respond immediately with action.

12 octobre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Najeeb,

We're so glad to hear you're satisfied with our services! 🎉 And yes, Raffik is a total powerhouse when it comes to professionalism and getting things done. Quick to respond, quicker to act - we might have to clone him at this rate 😄

Thanks a ton for sharing your experience. We're always here when you're ready for your next adventure!

– Team House of Tours 🌍✈️

Noté 1 sur 5 étoiles

They are unprofessional company

They are unprofessional company, l will not recommend at all,

8 octobre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

We hear you and yep, back in October 2023, we had growing pains (read: some chaos, some learning, lots of coffee). But since then, we’ve made serious upgrades, stronger processes, better-trained teams, and a lot more accountability across the board.

We’re not the same team you met back then, and we’d love the chance to show you just how far we’ve come.

Thanks for your feedback, it helped push the transformation.

– Team House of Tours 🚀

Noté 5 sur 5 étoiles

Al Hamdulillah My US visa…

Al Hamdulillah My US visa received.Thank you Houseoftours specially Rafiq very helpful and good service very good support special thanks to Rafiq 😍

20 septembre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Alhamdulillah! What a joy to hear that, Mubarak! 🛫

Huge shoutout to Rafiq, he’s got a serious talent for making visa journeys smoother than a fresh jar of peanut butter. We’re so glad he could support you all the way.

Thank you for trusting House of Tours and here’s to more stamps on that passport! 😄✈️

— Team House of Tours

Noté 5 sur 5 étoiles

Rafeeq is amazing

Rafeeq is amazing, he always care about the Client's requirements,and always give the maximum support and advice

11 septembre 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Rafeeq really is one of a kind, isn’t he? 🌟

He’s got that rare mix of professionalism, patience, and a sixth sense for what clients need and he delivers every time! We're lucky to have him, and we're even luckier to have customers like you who notice and appreciate the effort.

Thanks a ton for the kind words, we’ll make sure Rafeeq sees this (he might blush a little 😄)!

Noté 1 sur 5 étoiles

Highly not recommended

They are cheaters. Not keeping the promises. I don't even like to give a single star.
During my payment, they agreed for early check-in with the hotel. Later when I reached the hotel in Tbilisi at 06AM, I was pushed out to wait outside of hotel till afternoon 2PM. when I called the staff in Doha regarding this issue, She ( Linu - House of tours staff) ask me to Keep the luggage in reception & roam around on street till the check in time. Instead of keeping up the promises, she misguided me. They are fakery charging for all things from the customers without providing it.
They will ask for full payment. Once you pay their approach will be totally poor.
They charged me for a 4-star hotel room stay. But they have arranged me lower category hotel to save their budget from their commission. I was surprised & got a room on the 4th floor without a lift. No telephone, No other services. How come a 4-star hotel without any amenities?.
They have charged me with more prices and with more promises but no amenities. Totally the House of tours is a fraud agency. Sure, I will not recommend this fake agency to anybody.

22 août 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Syed,

We're really sorry to hear about your experience back then, especially with the early check-in confusion and hotel mismatch. That shouldn’t have happened, and your frustration is completely valid.

A lot has changed since 2023. We've upgraded how we confirm hotel details, standardized early check-in processes, and improved real-time support to make sure situations like yours don’t repeat.

While we can’t change what happened, we truly appreciate you calling it out - it helped push us to do better.

Wishing you smoother journeys ahead.

– Team House of Tours

Noté 5 sur 5 étoiles

I am glad to get 5 years UK visa with…

I am glad to get 5 years UK visa with help of the house of tours team. They are very calm and guider on preparing the documents this is my second visas I've got Switzerland and UK. Specially thanks to miss swetha. Akhila and Rafik those are very helpful

15 juin 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Naeem!

Big congratulations on your 5-year UK visa! 🎉 That’s a fantastic win and we’re thrilled to have played a part in it (and your Switzerland visa too, double victory!). Huge shoutout to Swetha, Akhila, and Rafik for being your visa dream team.

We’ll be ready when you’re planning the next one. Until then, enjoy every bit of your travel freedom!

- Team House of Tours 🌍✈️

Noté 1 sur 5 étoiles

Strictly not recommended!!!

I've been dealing with this agent since the beginning of March and got the appointment only on 17 May through Germany. At first, I doubt as Germany seems giving a low approval rate compare to others, but he then convinced me. I gave him the information that he asked for and pay full in advance then another lady took over the next day and asked the same question. I was confused why was the information not been noted. They told me that the documents will be share in 4-5 days before the appoinment which made me annoyed as I would not have much time to review due to busy work but guest what...they only shared the documents only 2 days before appointment and that also after many revisement. The itinerary was non sense and also was not match with the flight time, it look all stranged and I was nervous as it was all last minute. I asked them to revise the itinerary but they said they can’t make changes as it generated automatically. So why should I pay for you if you can’t help?? I submitted all of them with hope of luck but finally,,,,my visa application got rejected.
Such a waste time and money for this agency.

17 mai 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Eva,

We’re genuinely sorry to read this and even though it’s been some time, your feedback still matters to us. We understand how critical timely communication and proper documentation are, especially with visa processes that can already be stressful.

Since 2022, we’ve restructured our visa handling systems, improved agent coordination, and set stricter internal review timelines so that no client feels unheard or rushed.

Thank you for highlighting the gaps, reviews like yours helped shape the better systems we now have in place.

Wishing you smoother travels ahead.

- Team House of Tours

Noté 5 sur 5 étoiles

Good Support

Good Support
Experienced Team
Economical Rates of Service
Customer Oriented Mind Set
Highly Recommended

1 juin 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Thank you so much, Samir!
We love hearing words like supportive, experienced, and customer-oriented and that’s exactly what we aim for every day. Your recommendation means the world to us. Let’s plan your next adventure soon!

– Team House of Tours ✈️🌍

Noté 1 sur 5 étoiles

HIGHLY NOT RECOMMENDED - READ

I would highly not recommend their service for Schengen Visa. Especially working with Sneha is a total loss and she doesn't know how the system works. I specially requested to keep the PNRs valid for some days until Embassy runs checks. I applied for Schengen visa for first time through them and I even paid additional money for LIVE ticket and LIVE hotel + Travel Insurance as the Embassy tends to verify the PNRs, Couple days before the interview I received the booking documents + Cover Letter (Just a very dumb cover letter stating I work in this company and I need your tourist visa, That's it!.. wouldn't even convince myself to give visa if I were an officer). Anyhow trusting they would be experienced I went with the documents they gave and turns out on day of Appointment my Hotel Booking they gave was cancelled and ticket also was cancelled which I wasn't aware of. The documents were submitted to corresponding Embassy through VFS along with their fee around $110

And as I returned home I felt no good, Decided to check the documents such as Hotel + Ticket PNRs and turns out they are cancelled/invalid. That moment I knew I am going to face rejected no matter what and my money over $200 paid to these guys for their service is wasted. Few days later I receive notice to collect my Passport from VFS and the Visa has been rejected under condition "Documents submitted regarding purpose of travel and conditions of stay were not reliable". I tried to appeal and they rejected appeal within 2 days and I believe I was rejected for two reasons:

- Firstly the hotel booking they gave was cancelled in 48 hours (It was no pre-payment booking) so they didn't have to cancel and I also requested them not to but Sneha anyway let it get cancelled and ruined my application. So when the application went through VFS the booking was invalid so Embassy officer checks he instantly know It's a dummy fake booking which is instant reject

- Secondly the dumbest cover letter provided for me by Sneha, Very unprofessional and highly rejectable. All It says is like "I work in x company holding positing y and I need to apply for your country visa for experience place and food" .. Honestly not very convincing because even myself I don't get the feel myself that any effort were put to this writing.

What's worse is I messaged Sneha and she completely wouldn't respond and days later she wants me to try again by paying the fees to their service to have a better chance, Hell no!! Especially when I made special request to them to keep the PNRs valid for some days prior to payment and they promised they would and when they cancelled it even before submitting to Embassy. It's a simple no!

Just don't apply Schengen / Canada Visa with these guys, They are unprofessional and gonna leave your Passport with a Reject in those country database.

26 mars 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi John!

We hear you, and honestly, you were right to feel frustrated. Two years ago, our processes clearly fell short, especially in communication and documentation quality. Since then, we've made some serious changes: verified PNR tracking, stronger documentation standards, and a complete rework of how we support Schengen and Canada applicants.

Your experience helped spark those improvements, and we truly regret that you had to go through it. Thank you for sharing it and if you ever choose to give us another shot, we’d make sure it looks nothing like last time.

- Team House of Tours

Noté 1 sur 5 étoiles

If i can give 0 star i will!!

If i can give 0 star i will!!! Very Poor customer service! Only good in sales talking and taking people's payment upfront after that they disappear. Overpricing service fee!. . I applied and paid for shengen visa processing on 5 April 2023 , until now i dont get my documents infact my interview is in 2 days May 16,2023 A big time scammer! Staffs are unprofessional and incompetent.!!! They don't explain clearly why i couldn't get my application in advance. Agents sreeraj and akila keep telling lies and promises. they just ignored your messages. I will not recommend their agency personally... There are better agency in bahrain whos service fee is half cheaperr of their price.!!! 😡😡😡😡

14 mai 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Leslie,

This one hurt to read and honestly, we don’t blame you. What you described from 2023 is not okay. Delayed docs, poor communication, and broken promises? That’s a CX nightmare and fully on us.

Since then, we've rebuilt a lot, new internal SLAs, better visibility on file progress, and a stricter escalation system for accountability. You shouldn't have been chasing updates before an embassy appointment, ever.

We’re sorry you had to deal with that version of us. Today’s version is far from perfect, but a whole lot sharper. Appreciate you holding the mirror up - even if it stung.

- Team House of Tours

Noté 5 sur 5 étoiles

A Positive Experience with houseoftours.com

I recently used the services of houseoftours.com to assist me with acquiring a US visa and I couldn't be more satisfied with the level of service provided.
The staff members I worked with, Ms. Swetha and Ms. Anjitha, were both extremely knowledgeable, helpful, and courteous throughout the entire process. Not only did they provide me with clear and detailed instructions on the application process, but they also followed up with me regularly to ensure that I was on track and had all the necessary documents in order.
Thanks to their efforts, I was able to obtain my US visa in a timely manner and with minimal hassle. I would highly recommend houseoftours.com to anyone in need of visa assistance or other travel-related services.
Overall, I am extremely satisfied with my experience with houseoftours.com and their staff members, Ms. Swetha and Ms. Anjitha. They are truly dedicated to providing exceptional service and making the visa application process as smooth and stress-free as possible. Thank you again for all of your help!

11 mai 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Sanjay, you just made our day and probably Swetha and Anjitha’s whole week!

Visa processes can be a maze, but we're thrilled they helped make it feel more like a guided stroll. Clear instructions, follow-ups, zero hassle - that’s exactly the kind of experience we aim for (and it's awesome to hear we nailed it this time).

Thanks for trusting us with your journey and for shouting out the dream team. We’ll be here, ready to back you up for your next adventure, wherever in the world that may be.

-Team House of Tours ✈️😊

Noté 5 sur 5 étoiles

Appreciation …

It was great to deal with houseoftours for obtaining US visa for me and my family. Great job has been done, would like to thank swetha and anjitta for the wonderful services provided and made it easy for me to ge the visa. On behalf of my family would like to thank you and hope to work with houseoftours in the future

11 mai 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Ali, this message from you and your family means the world to us!

Swetha and Anjitha are all smiles reading this - they truly go the extra mile for our guests, and we're so glad it made your US visa journey a smooth one. It’s always special when we get to be a part of family milestones like this.

You know where to find us for the next adventure - we're ready when you are!

– Team House of Tours 💼✈️💙

Noté 5 sur 5 étoiles

Appreciation towards House of Tours

Let me take this opportunity to give a BIG SALUTE to Mr Raffik Aziz and all the other excellent staff of House of Tours who rearranged my missed appointment with US Embassy at Oman.We got our passports stamped US visa sooner than we expected. Initially, I had a bitter experience with the company as a consequence of the irresponsibility of one staff. But later Mr Raffik took over and then advancement was remarkable. It was not easy to start from scratch; however his patience and commitment made my process successful. No words to express my gratitude to Mr Raffik; my sincere prayers and blessings for your future endeavours. Also, I got good support from Mr Benjamin and Mr Joe Varghese (Sr escalation specialist). Once again thank you so much to all the staff at the House of Tours; particularly Mr Raffik.

17 avril 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Maria!

Thank you so much for this powerful message and for giving us the chance to make things right!

We salute you for your patience and for allowing us to turn the situation around. Mr. Raffik, along with Benjamin and Joe Varghese, truly went into mission mode, and your recognition of their dedication means everything to us. Yes, we hit a bump early on, but this story reminds us that with the right people and the right intent, we can recover stronger.

We’re genuinely grateful for your trust and this time, we’re glad we could leave you smiling with a stamped passport in hand! 🙌

- Team House of Tours✈️💙

Noté 5 sur 5 étoiles

Houseoftours exemplary performance

Houseoftours has always prove its integrity and credibility as they uplift and put into practice their mission and vision towards their extending assistance to those people interested of touring the world.
The exemplary performance among the staff has once more proved their goal of providing and extending their utmost service/s to their avid clients.
Never did I experience of not being assisted without delay. The true spirit of profeasionalism has always been practiced and exemplified among their staff.
I wish to give accolade in particular to Ms. Anjali and Mr. Raffik for their patience and remarkable accomplishment. May your professionalism and integrity thrive more.
Kudos and laurel for the houseoftours in general. Your company is worth recommending. I've been recommending your company and will continue to do so. I am grateful for I am one instrument to help others achieve their dreams, too, of touring the world through houseoftours.
Count me as one of your avid customers who would surely speak of your commendable service.
More power and keep up the good work everyone.
Good luck... Sail on...

13 avril 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Dear Mr. Padilla,

Wow! Your words feel like a standing ovation, and we're honestly honored to receive it!

We’re incredibly grateful for your trust, your loyalty, and your generosity in championing what we do. Clients like you are what give purpose to our mission. Ms. Anjali and Mr. Raffik are beaming with pride reading your kind words - they, along with our entire team, remain committed to making every journey smooth, meaningful, and worth remembering.

Thank you for being more than just a traveler - thank you for being a part of our story, and for helping others start theirs.

Wishing you many more stamps on your passport and smiles along the way. 🌍✈️💙

With immense gratitude,
Team House of Tours

Noté 5 sur 5 étoiles

reliable and very helpful

satish was very accomodating and very helpful with all my queries from the start and all thru out my travel in georgia! He made my travel easy and was able to enjoy the tour package that he provided!
great job satish, keep it up and hoping for a repeat transaction with you in my next adventure!

12 mars 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Ghie,

Your kind words just made Satish’s day and the rest of ours too! 🌟

We’re so glad your Georgia trip was smooth, easy, and full of good memories. Satish really goes the extra mile (sometimes literally!) and your appreciation means the world.

We’ll be ready and excited to help plan your next adventure - wherever the map takes you!

Until then, keep exploring!

Cheers,
Team House of Tours ✈️🌍

Noté 5 sur 5 étoiles

Great service for Mr. SATHISH

Great service for Mr. Satish, Very responsive for every details of the tour package, showing a lot of patience during the process of the tour. Everything went amazing for my tour in Georgia. Keep it up

12 mars 2023
Avis spontané
Logo de houseoftours.com

Réponse de houseoftours.com

Hi Jefferson,

Thank you for the shoutout! 🙌 We’re thrilled to hear that Satish delivered the patience and precision you needed, that’s his superpower!

Georgia wouldn’t have been the same without you, and we’re so glad everything went amazing. Here’s to many more smooth journeys and unforgettable moments.

Catch you on your next adventure!

Warm regards,
Team House of Tours 🌍✨

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus