An actual scam. DO AVOID! I don't know how the term "HPI" seeped into English vocabulary, but if you even need to check a car before buying do avoid this website. They sell massively expensive chec... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Horrendous website, dodgy scammers, purchased a multi check package, they send you a code to email which you are meant to be able to use within 2 years for 2 additional vehicle checks. When you put in... Voir plus
L'entreprise a répondu
This company is currently completely useless not taking calls locked out of account 3 months ago now sending payment demands, but haven’t provided a service. Tried several times to call them 50 minute... Voir plus
Did an hpi check on a potential purchase, subsequently bought the car, by the time documentation from DVLA came through, tried to update the vehicle record but unable to do so, apparently there’s a t... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
HPI is the originator of UK vehicle provenance checks. We have been checking the histories of used cars since 1938. The HPI Check will tell you if the vehicle you are looking to buy is stolen, on finance or has been written off by an insurance company. We have the widest repository of data and our services underpin the UK Retail, Fleet, Finance and Insurance industries. The HPI Check also includes a guarantee up to £30,000 with unique clone cover. Make sure the next vehicle you buy has an HPI Check so you can ensure it is a good car. PLEASE NOTE - https://hpicheck.com/ HPI is a registered trademark and unique to hpicheck Any other site or purveyor referring to "HPI" or offering "HPI" services is infringing copyright and Intellectual Property. We take action against all such operators. PLEASE BE SURE YOUR ARE WORKING WITH THE APPROVED HPI ORGANISATION BEFORE COMPLETING YOUR TRANSACTION.
Coordonnées de contact
Bond Court, LS1 5EZ, Leeds, Royaume-Uni
- 0845 300 8905
- hpicustomercare@hpi.co.uk
- hpicheck.com
1,5
Mauvais
1 k avis
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Dont do it
Dont do it. Like other people say they are scamming people out of money. It is totally not clear that you are signing up for a monthly subscription.
20 avril 2026
Avis spontané
An actual scam
An actual scam. DO AVOID!
I don't know how the term "HPI" seeped into English vocabulary, but if you even need to check a car before buying do avoid this website. They sell massively expensive checks and their vouchers do not work. You get a 3 car voucher and when trying to use it on their website it redirects you to the home page. I did try multiple browsers and computers. Their contact email bounces back so there's no way to get customer support.
13 avril 2026
Avis spontané
Réponse : hpi check
Hi Vlad, thank you for your review. We’re sorry to hear about your experience redeeming your multi-check purchase.
This isn’t the experience we want anyone to have when using HPI, and we understand how frustrating it must be to be redirected back to payment.
We’d like to resolve this for you as quickly as possible. Please contact hpi@hpi.co.uk with your order reference and the email used at purchase (please don’t share details publicly), and our team will prioritise this.
At HPI, we’re committed to making vehicle checks simple, reliable, and stress-free — and we’ll work with you to put this right.
Kind regards,
Customer Support Team
Really easy to navigate around site
Really easy to navigate around site. Got my report quickly and lots more information. Brilliant
23 mars 2026
Avis spontané
Réponse : hpi check
Hi Jacqueline, thank you for your review. We’re delighted to hear you found the site easy to use and that your report was delivered quickly with the level of detail you were expecting.
Your feedback is much appreciated and we’re glad you had a positive experience.
Kind regards,
Customer Support Team
Unable to redeem multichecks
Unable to redeem multichecks. I keep get redirected to start and pay again
14 mars 2026
Avis spontané
Réponse : hpi check
Hi Karthik, thank you for your review. We’re sorry to hear about your experience redeeming your multi-check purchase.
This isn’t the experience we want anyone to have when using HPI, and we understand how frustrating it must be to be redirected back to payment.
We’d like to resolve this for you as quickly as possible. Please contact hpi@hpi.co.uk with your order reference and the email used at purchase (please don’t share details publicly), and our team will prioritise this.
At HPI, we’re committed to making vehicle checks simple, reliable, and stress-free — and we’ll work with you to put this right.
Kind regards,
Customer Support Team
I wish I checked here first
I wish I checked here first. Cannot redeem multi checks and there is no support. Logged multiple tickets with there service desk and no response. Very poor service.
2 mars 2026
Avis spontané
Réponse : hpi check
Hi Jay, thank you for your review. We’re sorry to hear about your experience redeeming your multi-check purchase.
This isn’t the experience we want anyone to have when using HPI, and we understand how frustrating it must be to be redirected back to payment.
We’d like to resolve this for you as quickly as possible. Please contact hpi@hpi.co.uk with your order reference and the email used at purchase (please don’t share details publicly), and our team will prioritise this.
At HPI, we’re committed to making vehicle checks simple, reliable, and stress-free — and we’ll work with you to put this right.
Kind regards,
Customer Support Team
Terrible company
Terrible company, website unclear as to actual checks, didn't respond to emails clearly, despite three requests to provide details of complaints procedure they continue to ignore me. Also not transparent with respect to pricing, they are expensive and there are many cheaper alternative providers of the same information.
3 février 2026
Avis spontané
Réponse : hpi check
Hi Richard, we’re very sorry you haven’t received a response. This isn’t the level of service we aim to provide.
We’d like to resolve this for you as quickly as possible. Please email hpi@hpi.co.uk with your previous ticket number or order reference and include “Trustpilot review” in the subject line so we can prioritise your case.
Providing timely support is a key part of the service we strive to deliver, and we’ll make sure this is addressed.
Kind regards,
Customer Support Team
Charged 3 times, no refund given
The payment page doesn't work - it says payment failed but I was charged 3 times. Customer service are utterly useless and refused a refund of extra charges - I am having to recover the funds through my bank, wasting more of my time.
19 février 2026
Avis spontané
Réponse : hpi check
Hi Joe, we’re sorry to hear this situation led to a chargeback. We understand how frustrating his must have been.
We’d really appreciate the opportunity to review what happened and support a resolution directly with you.
Please contact hpi@hpi.co.uk with your order reference and transaction details so we can investigate fully and assist.
Our goal is always to provide a transparent and trustworthy service, and we’ll do everything we can to help resolve this.
Kind regards,
Customer Support Team
These people are scammers. do not use!
Why can I not give zero stars?
This is a fraudulent, straight out front for a telephone call scam pretending to purchase an advertised car but insisting on a check that you pay for!
19 février 2026
Avis spontané
Réponse : hpi check
Hi Barry, thank you for sharing your concerns. We’re sorry to hear about your experience.
We’d like to clarify that HPI does not sell vehicles and does not contact individuals by phone or make unsolicited calls about buying cars. Our services are accessed directly by customers via our website, where we provide vehicle history checks only.
We take reports like this extremely seriously and would welcome the opportunity to review what’s occurred. Please contact complaints@cap-hpi.com with any relevant details, including the date and method of contact and any information provided to you. For security reasons, we recommend not sharing personal or contact details publicly.
Protecting consumers and maintaining trust are fundamental to what we do, and we’ll ensure this is reviewed appropriately through our formal complaints process.
Kind regards,
Customer Support Team
Unable to redeem multichecks
Unable to redeem multichecks. I keep get redirected to start and pay again
18 février 2026
Avis spontané
Réponse : hpi check
Hi Mr Learmond, thank you for your review. We’re sorry to hear about your experience redeeming your multi-check purchase.
This isn’t the experience we want anyone to have when using HPI, and we understand how frustrating it must be to be redirected back to payment.
We’d like to resolve this for you as quickly as possible. Please contact hpi@hpi.co.uk with your order reference and the email used at purchase (please don’t share details publicly), and our team will prioritise this.
At HPI, we’re committed to making vehicle checks simple, reliable, and stress-free — and we’ll work with you to put this right.
Kind regards,
Customer Support Team
Horrendous website and system
Horrendous website, dodgy scammers, purchased a multi check package, they send you a code to email which you are meant to be able to use within 2 years for 2 additional vehicle checks. When you put in the code with the reg of vehicle you want to check it will redirect to another website Solera hpi check and ask for vehicle reg then ask for captcha code 5-6 times then give you option to pay again. Absolutely rubbish system and service, DO NOT USE this rubbish.
15 février 2026
Avis spontané
Réponse : hpi check
Hi Bala, thank you for your review. We’re sorry to hear about your experience redeeming your multi-check purchase.
This isn’t the experience we want anyone to have when using HPI, and we understand how frustrating it must be to be redirected back to payment.
We’d like to resolve this for you as quickly as possible. Please contact hpi@hpi.co.uk with your order reference and the email used at purchase (please don’t share details publicly), and our team will prioritise this.
At HPI, we’re committed to making vehicle checks simple, reliable, and stress-free — and we’ll work with you to put this right.
Kind regards,
Customer Support Team
Failure to complete check
I purchased a 3 car check on 21/12 is now the 24th and i have not received any comms. I was told that my payment was pending and until its finalised by HPI. I will not get any checks. Why have HPI not proceeded. Because HPI HAVE DRAGGED THEIR FEET I HAVE LOST THE CAR I WANTED. Other detail providers have much better customer relations and do a good check.
JOE
24 décembre 2025
Avis spontané
Réponse : hpi check
Hi - we have sent you a request for further information. Please can you supply and we will review as a priority - many thanks
Its just a rip-off
I hadn't even heard of this company before I tried to sell my car. I was then told by the dealer that I was trying to sell it to that the information on the system on engine type and mileage was incorrect. Despite having the V5 and full service report I was told they couldn't investigate as it wasn't me who requested the check. I had to pay £20 to obtain the report the dealer had already given me. The data shows that the car has a diesel engine on one part of report and a petrol engine on other. Shouldn't they at least be looking into these sort of descrepencies rather than expect their "customers" to chase around finding the information that they were never asked to provide in the first place. I now have to get the manufacturer to inform DVLA who will then need to inform HPI Check that the information that they obtained form somewhere or other is incorrect
8 décembre 2025
Avis spontané
Waste of money
I am very disappointed with my experience using HPI Check. I was charged twice for the same report, and the information provided was incomplete and far below expectations. For the price they charge, the report should include full details, but instead it felt basic and unhelpful.
I contacted them for support and a refund, as being double-charged and receiving an inadequate report is unacceptable. Based on my experience, I cannot recommend HPI Check. There are other services that offer clearer, more detailed reports at better value.
3 décembre 2025
Avis spontané
Réponse : hpi check
Hi Robert, thank you for raising this report. We’re sorry the report didn’t meet expectations or appeared incomplete.
Accuracy and reliability of data are at the core of what we do, so we’d like to review this carefully.
Please contact hpi@hpi.co.uk with your order reference so we can investigate and confirm next steps.
We take data quality seriously and will ensure this is investigated thoroughly.
Kind regards,
Customer Support Team
Scammers!!!
Terrible company!! SCAMMERS !! Took £19 from me even when a REG was wrong (was not the correct REG number for any car). Instead of confirming the motor, it just took the money and later told me that there was no motor registered to the REG ! ! ! STAY AWAY ! ! !
27 novembre 2025
Avis spontané
Said card was declined
Said card was declined, yet still took my money and I didn’t received the goods I paid for. Now making a charge back to my card via my bank . AVOID SCANMERS!!
19 novembre 2025
Avis spontané
Réponse : hpi check
Hi Gemma, we have reviewed our website payment experince and thank you for bringing this to our attention. We’re sorry for the concern and frustration this has caused.
This isn’t the experience we aim to provide, particularly when it comes to payments, where trust is essential.
We’d like to investigate this as a priority. Please contact hpi@hpi.co.uk with your order reference, transaction date/time, and the last four digits of the card used (please don’t share full card details publicly), and we’ll take this forward urgently.
At HPI, we take payment security and customer trust extremely seriously, and we’ll work with you to resolve this as quickly as possible.
Kind regards,
Customer Support Team
Hi everyone I have also been scammed by…
Hi everyone I have also been scammed by these robbers who have charged me £1.95 for a one off HPI check then the next day I have been robbed the next day of £39.00 I didn't receive any emails where apparently you have 48 hours to cancel this so called subscription. Can I please ask anyone who else has been scammed contact Action Fraud who have said they are going to look into this so maybe the more complaints they get hopefully the quicker we can get this site shut down. Thank you.
31 octobre 2025
Avis spontané
Réponse : hpi check
From https://hpicheck.com/
Please note hpi is not associated with the organisation you appear to have transacted with is not hpi check.
hpi check does not offer such a charging mechanism, service or subscription.
Any site referring to "hpi" or offering "hpi" services is infringing our copyright and Intellectual Property.
Please review your purchase history and identify the provider you engaged with. King Regards hpi
If i could give a minus i woukd please…
If i could give a minus i woukd please do not use this service i was originally charged around £1.95 As another review has said, they charge you a good price for a HPI check but a week later I was charged £39.90 but them for no reason? Apparently it’s a subscription service, absolute CON. Companies like this shouldn’t be allowed. Disgusting don’t bother i am going to get in touch with my bank to see what they can do as this FRAUD!!!!
31 octobre 2025
Avis spontané
Réponse : hpi check
From https://hpicheck.com/
Please note hpi is not associated with the organisation you appear to have transacted with is not hpi check.
hpi check does not offer such a charging mechanism, service or subscription.
Any site referring to "hpi" or offering "hpi" services is infringing our copyright and Intellectual Property.
Please review your purchase history and identify the provider you engaged with. Kind Regards hpi
pos no response waited 1 hour no…
pos no response waited 1 hour no response.
1 novembre 2025
Avis spontané
Réponse : hpi check
Hi Dan, we’re very sorry you haven’t received a response. This isn’t the level of service we aim to provide.
We’d like to resolve this for you as quickly as possible. Please email hpi@hpi.co.uk with your previous ticket number or order reference and include “Trustpilot review” in the subject line so we can prioritise your case.
Providing timely support is a key part of the service we strive to deliver, and we’ll make sure this is addressed.
Kind regards,
Customer Support Team
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