hpi check  Avis 

Absolutely disappointed!
They added wrong information in my car history. Information that can be easily fixed by searching my car on DVLA. And yet, they refuse to help me or fix it unless I paid £19 for a check online.
Their error was stopping all 3 agencies that used it from buying the car. So now, I can't sell my car and need to pay them for a fix. That's ridiculous.
When I called them today, they wouldn't let me speak with anyone else, because apparently they had only one person in the office and said that i should ask the companies that run the checks to put in a claim.
So now, I need to go through a third party company, depend on them to do it in order for HPI to fix.a mistake that THEY DID and IT'S COSTING ME.
I ended up with no solution and just the hopes that this will somehow get sorted by other company that is helping me.

Fraudulent website - got charged £39 the day after, although this wasn't what I signed up for. Ridiculos that they can charge that after a one time payment. DO NOT USE THIS WEBSITE!

Update: despite them claiming their company is not associated with this charge, I can confirm that they are the ones who attempted this charge, they just did so under a different name, which made it initially hard to track down and cancel this recurring payment from my account. The confusion is intentional from their part, and the hundreds of reviews that also experiecned the same scam confirm this.

I checked hpi for 1 car. Never said it is a subscription. Next day collected £39 as subscription. Fraudulent

Scam, paid for hpi check next day company britishdrive.com tried to charge me £39 for some kind of subscription. Luckily my bank stopped it. AVOID.

The code did not work.I was unable to retrieve more than one review. I paid for three,Very disappointed..

Yes of course if you buy the cheap £9.99 hpi report it looks like you are getting all of the info that you need. But for instance, they tell you that the car was written off but they don't tell you what category. A,B S or N, which is probably the information you are trying to buy. For that you need to buy the £20 report. I think its not quite honest and it misleading so I won't be using them for an HPI report in future.

Absolute Con!
Purchased 3 checks, carried out 2 then found out for some obscure reason, that being to rip people off, the final one had expired!! Why do they need to expire!!!! At no point was I made aware of this when I purchased them but I, sure they will say it’s hidden somewhere in the small print!!!!

Contacted the customer service today, i must say this is the worst company i dealt with for a long time, customer services staff sitting in Leeds was very unprofessional, i hope all the dealership boycott using this company service

I used Gumtree to advertise my motorcycle and it was removed saying HPI had shown it as stolen,scrapped etc etc, however none of these are correct, the phone number I was given to talk about this does not work, it is virually impossible to speak to them about this, I assume their AI bott needs looking at?

The HPI report is a joke, i've tried numerous times to contact them to tell them that their report is not right and that they can verify the anomalies on their report with the government website. 4 months later still nothing - they reply and tell me it can take up to 10 days for a reply, explain 4 months then!!??

AVOID - GO FOR A BASIC REPORT WITH SOMEONE ELSE AS THIS SHOWER IS USELESS. JUST MONEY MAKING - DISGUSTING.

I want my money back I have paid for this app and can’t get it to work

Sorted the issue within minutes. Top class service, best customer service I have ever had by a long way.

The report was instant and clear. Helped me feel confident about the cars history before buying!

Very poor customer service, old records that are out of date, numerous emails sent with no action or reply, clearly wanting me to pay for their services…avoid avoid avoid, they advertise a phone number on the website but it’s out of date so they can’t even get that right lol total amateurs

Paid 30 for the 3 check service. Did not get report. Tried to contact via website but no response. Will be forced to claw back money via credit card company.

Did not get the information I thought 🤔 I was paying for £25 for nothing

You have my car recorded as stolen from information from an insurance company. I purchased the car in 2015. It was stolen in 2015 and returnd to me a few weeks later. I have had it since then. Your records are not up to date. I recently tried to part exchange the vehicle but the car dealer wont accept my car as you still have recorded it as stolen. I have spoken you your offices to try and resolve the situation on 3 occassions but it has not been resolved.

So many errors in their HPi check reports. Selling my van, their records show a total write off. Checked it out and as I believed total rubbish from them. I couldn’t leave 0 stars otherwise I would. Read all the negative reviews on them. Also read their £30k terms and conditions full of get out clauses. happy for them to have my details but they won’t get in touch and they know why.

I asked them to discuss removal of inaccurate mileage records, they told me they can't talk to me unless I pay them first to talk (e.g. do a search), I then asked who regulates them, told by them they are not regulated in the UK - I wouldn't use this service if that is the case

Technically you should be free from legal liability with Hpi if no stolen or damaged/repaired status is currently shown but something I learned recently is that vehicles are removed from the 'stolen/Recovered' register after write-off, auction, repair and successful DVLA safety test pass/re-registration and unfortunately there's a two tier system at Hpi as my search showed no previous Category R and S status, (neither do the V5C logbooks), that I only discovered by chance when I clicked on a car finance email link, (received after 'comparing the market' for insurance quotes).

The agent who phoned me said that their Hpi search "Lit up like a Christmas tree" with alerts for both the original and current VRM's, (number plates), indicating that the ostensibly undamaged car had in fact been stolen, accident damaged, recovered, written off/insurance paid and then I subsequently found out from another history check elsewhere that my car had also been Cat S salvaged and sold twice at auction, even including both reports and sets of damage photos from 2018!

I eventually bought the car anyway once I'd satisfied myself that it was no longer a legal or moral liability but only after a week of back and forth confusion and questions to the oblivious seller and the additional report mentioned above via check car free, (checkcardetails as it appears on the bank statement), a link to whom I happened to click and try in frustration at being told by Hpi that the car was completely clean apart from some alerts on the current private plates which I assumed were a clerical error associating a written-off donor vehicle's damage with mine that appeared normal.

Finance "Company Hpi reports" apparently have a deeper level of history than the public are given access to and for that reason, they couldn't lend against my car since it was once registered as stolen/recovered so I just paid cash as originally intended but thought I'd quickly check the finance option beforehand to help with cash flow if I qualified.

In conclusion, unless you trust and value Hpi's £30,000 Buyer Protection Guarantee, (which btw, another reviewer has complained that they wouldn't honour in his particular case), my advice is to instead try to finance it and see what they say or use checkcarfree dot co dot uk as for £9.99 single and £19.99 for 5 they present a far more complete report, (at least in my case given its Cat R/S history), that Hpi didn't even mention, (presumably because the car is no longer a legal liability for them, only a financing or financial one if a subsequent buyer like me does their due diligence and finds its dodgy past from someone else!).

So whilst using Hpi alone I would have been 'legally' safe to buy the car, there are doubts about the structural condition now but at least I know to check it thoroughly for signs of reported structural damage/repair to verify them from 2018 when it was re-registered after write-off and two auctions as you'd never know looking at the bodywork which is in excellent shape for its age and mileage though it did strike me as a full respray when I first saw it, causing a healthy level of apparently justified suspicion!

Needless to say, I won't be using Hpi again after this headache unless they announce that in future they'll include the entire available vehicle history which was supposed to be the whole effing point!

(By the way, if you ever spend two hours composing something like this and it won't work when you click 'Submit', the page token or time out has simply expired and you need to refresh it, so always copy text to clipboard before clicking send, enter or submit. Sometimes if you're lucky, clicking backpage works to recover lost text but don't count on it).