Met at the door and directed to the correct area and left to browse until we were ready. Tried several different designs of chair, different fabrics and different motors. Suzanne told us of th... Voir plus
Établissement
Changer d'établissementDutton Court, Chainbridge Road, NE21 5ST Newcastle-upon-Tyne, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My Mam needed a new chair and Tim (HSL) was able to make recommendations that were honest, knowledgeable and extremely helpful. We didn't feel pressured in any way and were very pleased with the outc... Voir plus
Very friendly, helpful staff. Nothing was a bother to them. All staff members had plenty of patience and very happy to explain the different benefits of their products.
My experience in the store with Amanda was very good the same as it was when I purchased a chair in 2024 with her help and understanding of what I needed. I don't receive delivery of my bed until ar... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs - Newcastle-upon-Tyne
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
Dutton Court, Chainbridge Road, NE21 5ST, Newcastle-upon-Tyne, Royaume-Uni
4,9
Excellent
172 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No pressure, just help and advice.
We recently visited the Newcastle upon Tyne store and received a very warm welcome from professional and knowledgeable staff. We made a purchase on our second visit and managed to meet every single member of the Team who could not do enough to help us. We appreciated the relaxed atmosphere and the fact that there is no hard sell and plenty of time to make your mind up.
Quality British manufactued furniture too!
We definitely recommend the store which has a good range of chairs to try along with great fabric selection and adjustable beds.
Thank you to the Team of Emma, Emma, Suzanne, Alison, Tim and Amanda for making our purchase easier.
28 juillet 2025
Avis spontané
STRESSLESS CHAIRS AND ASCOT SOFA
apart from some confusion regarding locating the whereabouts of our order,generally the service was good and we are happy with our order.the delivery team(paul and lee) arrived on time and they were very pleasent and polite. paul and lee were very efficient and they had the furniture assembled and in place quickly.timothy and alison both helped us to choose our chairs and sofa and they were both really helpfull.
23 juillet 2025
Avis spontané
Delivery of my Stressless chair was on…
Delivery of my Stressless chair was on time and delivered within the times specified. Paul & Lee were pleasant and informative on how the chair operates. Great service.
I ordered the chair from the Newcastle upon Tyne store and was very impressed with Alison who handled the purchase.
23 juillet 2025
Avis spontané
HSL Blaydon (Newcastle)
Exceptional service from Suzanne and Amanda. Cannot fault the help we had. Chair delivered next day, and had a phone call to say they were refunding some of our money, as the chair was ex-display, which we didn't realise as the condition was excellent. We were happy with the initial price, but even more so with the refund. How many companies would do this? Cannot praise them enough. Thank you HSL, and especially Suzanne and Amanda from the Blaydon store.
10 juillet 2025
Avis spontané
Professional Company
Good customer service. Delivery as promised and very efficiently handled. A good, professional company.
22 juillet 2025
Avis spontané
Emma was really attentive
Emma was really attentive, knowledgeable and took her time running us through the options. She mentioned she had a background in occupational therapy and that really showed. Looking forward to my throne arriving.
17 juillet 2025
Avis spontané
Excellent service from start to finish.
Excellent service from start, Tim in sales, to finish, the delivery team of Danny and Terry. Very happy with our new suite.
14 juillet 2025
Avis spontané
Quality as standard
The whole experience with HSL from start to finish was exceptional. The salesman in the shop was courteous, professional, knowledgeable and not pushy at all. The communications from the company were informative but not excessive. Arranging delivery of the chair could not have been easier. And the delivery guys were brilliant.
And most importantly, the chair is superb.
HSL are obviously a company that cares about their customers by delivering excellent customer service and producing a quality product.
14 juillet 2025
Avis spontané
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant. No pressure selling, just advice when needed.
29 juin 2025
HSL are a brilliant company
HSL are a brilliant company. We had excellent service at the shop.The staff answered all our questions about the furniture and were very patient and knowledgeable.
The delivery team ( Carl and Damian) were excellent.
8 juillet 2025
Avis spontané
A very good retail experience
Pleased with the chair. Very nice company all round to deal with. Knowledgeable and professional showroom staff who could answer all questions. Emma and Alison gave lots of time and help, but without me feeling pressurised or rushed, so feel confident that right choice made.
Delivery staff (Carl and Damion) were very pleasant, competent and considerate.
Suggestions: I was only interested in the 'on offer' chairs which have a very limited fabric choice. It would have helped if larger pieces of these fabrics were available to help judge suitability.
Also, my two (separate) orders have been dispatched in different loads, even though all the chairs were ready to go.
17 juin 2025
Avis spontané
Ordered by telephone as knew which…
Ordered by telephone as knew which items I required.
Very helpful Sales Staff
15 juin 2025
Highly delighted with my new stressless…
Highly delighted with my new stressless chair. Supremely comfortable. The delivery was great and Paul and Jon were fantastic.
2 juillet 2025
Avis spontané
Excellent service and a lovely showroom…
Excellent service and a lovely showroom helped us make up our minds then and there. Thank you.
18 juin 2025
First Class Newcastle Team
Excellent service in Newcastle upon Tyne store, especially from Tim who sorted out a minor issue after ordering and made sure we got everything we needed with no hassle. Delivery team Ian and Paul were top class, very helpful and friendly.
16 juin 2025
Avis spontané
Excellent service from start to finish
1 mai 2025
Very professional
Got phone call with time of arrival.Ian&Paul were very professional showed us how to operate chair before they left.
16 juin 2025
Avis spontané
Customer service was very good
Customer service was very good. They were friendly and very informative.
29 mai 2025
Delivery of Rise and Recliner Chair…
I can only reiterate what others have said in their review
really good service.
29 mai 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.