Really comfortable products. Showroom staff in your Orpington office were really friendly and knowledgable about the products. We were given plenty of time to make a decision and no-one pressured us... Voir plus
Établissement
Changer d'établissement168-170 High Street, BR6 0JW Orpington, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
No waffle just full explanations. Very helpful and very patient because it’s important to get furniture just right. Plus the coffee and biscuits are always a very welcome gesture.
Absolutely excellent service from Christine at HSL Orpington. Key things of note: she took her time, didn’t rush us and crucially didn’t appear to be pushing us to make a decision. Sofas and chairs ar... Voir plus
I went into the Orpington branch on the off chance and saw just the right chair, a half price ex-showrooom model, which I could take away. No delivery on such items. Christine and her colleague were v... Voir plus
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Fabricant de meubles
- Fournisseur d'équipement de mobilité
- Fournisseur d'équipement pour personnes handicapées
À propos de HSL Chairs - Orpington
Écrit par l'entreprise
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Écrit par l'entreprise
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Coordonnées de contact
168-170 High Street, BR6 0JW, Orpington, Royaume-Uni
4,8
Excellent
115 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ros in the shop was most helpful and…
Ros in the shop was most helpful and attentive at all times. Where you fell down was getting material samples to choose from. When first ordered after three weeks they had not arrived.A re-order came quickly. Postal service?
10 juillet 2026
Réponse de HSL Chairs - Orpington
Good Morning,
Thank you for your feedback and for your kind comments about Ros. I am delighted to hear she was helpful and attentive throughout.
I would like to apologise for the delay in receiving the fabric samples you requested. This is not our usual process, and I appreciate the inconvenience this caused. While the replacement samples arrived promptly, I will look into the original delay further to understand what happened and whether there was an issue with dispatch or the postal service.
Kind Regards
Lauren Elliott
Customer Care Manager
lauren.elliott@hslchairs.com
Orpington branch
We visited Orpington branch yesterday, the shop was very well laid out with lots of choice. We were served by Jon, he was very helpful and polite. He didn't mind how many times he had to cost all the different scenarios we asked about, he even made me a lovely cup of tea! I would highly recommend visiting HSL if you are looking for suites, recliners etc.
20 juillet 2026
Avis spontané
Helpful service
Our sales lady Christine in the Orpington showroom was very patient in helping us make the right decision.
We were very impressed that she was understanding of our needs.
Ernest & Pam
17 juillet 2026
Avis spontané
Great experience at Orpington
Great experience at Orpington. Jonathan was incredibly helpful and really took time to understand my needs and made my time there more enjoyable / less onerous. I felt this contributed to the purchase and was very happy with the service I received from him. Thank you.
28 juin 2026
Two fireside chairs purchased experience
We have purchased furnature from H. S
L before and have been well satisfied with them , so as we wanted to buy chairs again it was a no brainer that we would return to H.S.L. we went to your Orpington branch and I must say we were welcomed and nothing was too much bother everything was explained to us and all oir questions were answered. I would always recommend H.S.L to my friends and family
1 juillet 2026
Great chairs
Great service from Jon very knowlegable about the chairs and you get to see the chairs and sit in them so you choose what is right for you.
2 juillet 2026
Helpful and friendly
I received a friendly welcome and all my questions were answered and I was given plenty of time to try out my choice of chair.
19 juin 2026
A good start for us.
Very friendly helpful staff It was essential to be able to test the sofa before deciding to buyA good experience
10 juin 2026
Christine was very welcoming and…
Christine was very welcoming and courteous, she was very knowledgeable and gave us time think without being pushy.
We followed up with customer service again Jonathan was extremely helpful concerning our worries over delivery.
15 juin 2026
Lovely furniture
Just wanted to thank Jason and Ashley for a prompt delivery of my furniture on 11/6. Very pleasant men.
Would also like to thank Terri at Orpington branch for her assistance and the much appreciated refreshments when my friend and I initially went in on the 14/4.
11 juin 2026
Avis spontané
Very friendly and helpful staff
Very friendly and helpful staff, they listened to our requirements and helped us pick the best suitable chairs. Tea and coffee were also offered. A really nice experience
29 mai 2026
Recent order from HSL Orpington Branch
We ordered our recliner chairs from the Orpington Branch. Jon was very attentive and knowledgeable and ensured the chairs we ordered were suitable for both our needs.
We placed our order after Jon went through the ordering process thoroughly.
Nothing was to much trouble for Jon and
he provided a great customer service whilst we were in the shop.
31 mai 2026
Helpful
I went into the Orpington branch on the off chance and saw just the right chair, a half price ex-showrooom model, which I could take away. No delivery on such items. Christine and her colleague were very friendly and helpful, including offering me refreshments and then helping to load the chair into my car. They also alerted me to exemption from VAT because of my high blood pressure!
11 juin 2026
Avis spontané
A good experience
Friendly staff gave us all the information and advice we needed to make a decision
19 mai 2026
Jon at your Orpington showroom was very…
Jon at your Orpington showroom was very informative without being too "pushy". He explained about all the various options and has enabled me to choose the best bed for my situation.!
A pleasure to do business with.
23 mai 2026
From purchase to delivery the service…
From purchase to delivery the service was excellent.
20 mai 2026
Great service very helpful staff
11 mai 2026
Orpington store - very good!
Jon was very helpful and knowledgeable, perfect service.
9 mai 2026
Avis spontané
Ros and Christine at Orpington store…
Ros and Christine at Orpington store were amazing. Very friendly and helpful to get me the right sofas
1 mai 2026
Excellent service
Jonathon, the sales assistant, was very helpful and explained everything to us very clearly. I am looking forward to the arrival of my new chair.
27 mars 2026
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.