Home Shopping Selections Avis 

173
•
TrustScore 1.5 sur 5

1,6

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I usually check Trust pilot before ordering from anew firm but, wrongly assumed I was dealing with hss hire, who I have previously dealt with happily. What a load of rubbish thus firm is, paid for 3 i... Voir plus

Noté 1 sur 5 étoiles

Ordered car seat leathers on 21st July order acknowledged ....money taken on 22nd July. Nothing since. No communication no goods Trading standards must be busy here looking at complaints. Oh ...and... Voir plus

Noté 1 sur 5 étoiles

I bought a pair of sandals which were quite cheap but looked ok and claimed to be good for my feet problems. Cheapest load of rubbish I have ever seen. Cost £4.99 to deliver and they want another... Voir plus

Noté 1 sur 5 étoiles

Don't use them. Their brochure was delivered inside daily mail newspaper so I wrongly assumed they were a legitimate company. Ordered a hosepipe on 1st August and money was taken straight away. Recei... Voir plus

À propos de l'entreprise

  1. Marché en ligne

Écrit par l'entreprise

At Home Shopping Selections, we're dedicated to making your daily life more convenient and enjoyable. Our diverse range of products is thoughtfully designed to enhance every aspect of your lifestyle. From innovative household essentials to beautifying garden accessories, functional kitchen and bathroom gadgets, our selections are tailored to meet your every need. We also understand the importance of personal well-being, which is why our health and beauty range offers solutions for a healthier, more vibrant life. Our fitness collection is crafted to support your wellness journey, and our fashion line ensures you and your family look and feel great in every season. Home Shopping Selections is more than just a retailer; we're a lifestyle enhancer. Explore our catalogue and experience the ease and joy of finding everything you need in one place.


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1,6

Mauvais

TrustScore 1.5 sur 5

173 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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1,6

Tous les avis

(173)

2 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Excellent

The items seemed very good as some of them were for Christmas.

20 novembre 2023
Avis spontané
Logo de Home Shopping Selections

Réponse de Home Shopping Selections

Dear Christine,

Thank you for your 4-star review and kind words! We're delighted to hear that you found our items excellent, especially as some are intended for Christmas gifts.

It's always heart-warming to know that our products are part of our customers' special occasions. We hope they bring joy to you and your loved ones this season.

Looking forward to being a part of more of your celebrations in the future!

Warm regards,

Customer Service Team
Home Shopping Selections

Noté 4 sur 5 étoiles

all good no problems

all good no problems, satisfied.

8 novembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear David,

Thank you for your 4-star review and for sharing that you had a good, problem-free experience with us. We're delighted to hear that you're satisfied with our service and products.

It's our aim to ensure a smooth and enjoyable experience for all our customers, and your feedback reaffirms our efforts in this direction. We look forward to serving you again in the future.

Warm regards,

Customer Service Team
Home Shopping Selections

Noté 1 sur 5 étoiles

Excessive Charges

Shall never order from this company again having received a phone bill of £5.99 for the call I made to place an order.
This is an update on my comments above, I now discover that I was charged another £4.99, presumably for carriage which I was told was free, so the £16.99 item ordered has actually cost me £27.97?!! I have also checked and my phone call was 7 mins 41 secs so £5.99 seems a bit excessive doesn't it?
2nd Update
Got a very nice reply to my comments above and to contact Customer Services to resolve the issues I have. Phoned them on their 0203 number, which I hope is not another premium number, and , in short, got nowhere so my comments above still stand.
I appreciate that the order form does state that calls cost 10p a minute plus network extras but why charge 10p a minute in the first place and then we won't suffer network charges?

18 novembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Richard Sewell,

Thank you for taking the time to share your concerns. We sincerely apologise for any confusion and inconvenience caused regarding the charges on your order and the phone call.

At Home Shopping Selections, we aim for transparency in all our transactions, and we regret that this was not your experience. We would like to investigate this matter further and ensure any errors are rectified promptly.

Please contact us at customerservice@hssuk.co.uk with your order details so we can review your case. Our goal is to provide a resolution that meets your satisfaction and to clarify any misunderstandings about our shipping and call charges.

We value your business and are committed to improving your experience with us. We hope to have the opportunity to restore your confidence in our service.

Kind regards,

Customer Service Team
Home Shopping Selections

Noté 4 sur 5 étoiles

They have a unique product in their…

They have a unique product in their leak proofing paste.
But they charge to phone their order line - not good.

17 novembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Bernard,

Thank you for your 4-star review and for appreciating our Seal-Fix. We're glad to know that you found value in our unique product.

Regarding the charge for phone orders, we understand your concerns. We strive to maintain a balance between offering quality service and managing operational costs. However, we are continuously looking for ways to improve our customer experience, including the ordering process.

Your feedback is invaluable in this regard, and we will certainly consider it as we review our services. In the meantime, please feel free to explore our online ordering platform, which offers a convenient and charge-free way to shop with us.

Thank you for choosing Home Shopping Selections, and we hope to continue providing you with unique and valuable products.

Best regards,

Customer Service Team
Home Shopping Selections

Noté 2 sur 5 étoiles

HSSUK

I’m waiting for an order and clicked on check your order on the email but cannot see my order. I cannot log on as I’ve forgotten my password so requested a new one and it’s sending me a link. I have done this 5 times now as it’s just making me reset a new password. Ridiculous. I won’t be buying from here again as it’s far too much trouble trying to log in. The site could do with a bit of work as it’s badly set up.

8 novembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Maureen,

Thank you for taking the time to leave a review. We sincerely apologise for the inconvenience you've experienced with tracking your order and resetting your password on our website. This is certainly not the smooth and efficient experience we strive to provide.

We understand how frustrating technical issues can be, and we’re here to help. To assist you with locating your order and resolving the login issue, please contact our customer service team directly at customerservice@hssuk.co.uk. We’ll ensure that you receive the assistance you need promptly.

Additionally, we appreciate your feedback on our website’s functionality. We are continuously working to improve our online platform, and your comments are invaluable to us in this process.

We hope to resolve this matter to your satisfaction and to have the opportunity to provide you with a better shopping experience in the future.

Best regards,

Customer Service Team
Home Shopping Selections

Noté 5 sur 5 étoiles

Recently purchased the 3-tier clothes…

Recently purchased the 3-tier clothes airer from Home Shopping Selections and I couldn't be happier! Not only is it economical, but it's also a fantastic space-saver for my home. The design is both sturdy and easy to use, making laundry days so much more manageable. The icing on the cake was the super swift delivery – it arrived the very next day! It's clear that the company prioritises quality and customer satisfaction. I absolutely love my new airer and can't recommend it enough. Kudos to Home Shopping Selections for delivering such a top-notch product and service!

6 octobre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Herve,

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are extremely satisfied with your purchase of the 3-tier clothes airer from Home Shopping Selections. Knowing that it has effectively met your needs for economy, space-saving, and usability truly makes our day.

Your acknowledgment of the product’s design, sturdiness, and ease of use, along with our swift delivery service, is greatly appreciated. It's feedback like yours that inspires us to maintain our high standards in both product quality and customer service.

We're delighted that the airer has become such a valued addition to your home, and we can't thank you enough for recommending us. We look forward to continuing to provide you with top-notch products and services in the future.

Warm regards,

Customer Service Team
Home Shopping Selections

Noté 1 sur 5 étoiles

Ordered two bug collectors on 23 August…

Ordered two bug collectors on 23 August 2023 not received by 22 September 2023. Customer services e-mail does not receive e-mails???????? Only other method is by phone which I will be paying for. What a useless rip off. Never use them again.

22 septembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear James,

We sincerely apologise for the inconvenience you've experienced with the delay in receiving your order of two bug collectors and the trouble in reaching our customer service via email. This certainly isn't the level of service we aim to uphold.

We take your concerns seriously and will look into this matter immediately to understand what has happened and to ensure it is resolved. Your patience and understanding in this situation are greatly appreciated.

Thank you for bringing this issue to our attention. It's feedback like yours that helps us improve our services. We hope to rectify this matter to your satisfaction as soon as possible.

Best regards,

Customer Service Team
Home Shopping Selections

Noté 1 sur 5 étoiles

Nuisance mailings (Catalogue)

My aunt passed away in January 2023 and I have been dealing with all her correspondence including mailings that have been arriving at her address.

I have written numerous emails to HSS UK requesting that the information they hold be deleted and that no further marketing catalogues be mailed for data protection and security purposes.

Unfortunately, after visiting the property today, I find that yet again, they have mailed another catalogue. Not only is this an absolute nuisance and intrusive, but doesn't it breach data protection regulation if you have requested removal of said data?

I've signed up to all the mail preference services but as this has her actual home address on the catalogue, I don't know what else to do.

So if you read this HSS UK. You are the worst and if I could give no stars, I would.

14 septembre 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Sally Ann,

We are deeply sorry to hear about the passing of your aunt, and we extend our heartfelt condolences to you and your family.

Regarding the catalogues still being sent to her address, we sincerely apologise for the distress and inconvenience this has caused. This is certainly not the experience we want anyone to have, and we understand the importance of respecting such requests, especially in light of data protection regulations.

Please rest assured, we are immediately looking into this matter to ensure that your aunt's details are removed from our mailing list as per your request. We take data protection very seriously and regret that our previous actions did not effectively address your request.

We are grateful to you for bringing this to our attention and are committed to rectifying this oversight as swiftly as possible. Your feedback is crucial in helping us improve our processes and prevent such occurrences in the future.

Once again, we apologise for any upset this has caused and thank you for your patience as we resolve this matter.

Best regards,

Customer Service Team
Home Shopping Selections

Noté 5 sur 5 étoiles

Excellent

Ordered a Handy heater at 12pm and received it the next day! Doesn't work great, but it is not the website's fault I think I expected too much.
I have ordered from them before and it has always been a pleasant experience.

6 avril 2023
Avis spontané
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Réponse de Home Shopping Selections

Dear Kay,

Thank you for your 5-star review and for sharing your experience with us. We're thrilled to hear about the prompt delivery of your Handy heater and your overall pleasant experiences with Home Shopping Selections.

We're sorry to hear that the heater didn't entirely meet your expectations. We value your satisfaction and would like to ensure that all your purchases with us are completely fulfilling. If there's anything specific about the heater that you're not satisfied with, please feel free to reach out to us at customerservice@hssuk.co.uk. We're here to help and address any concerns you may have.

Your continued support means a great deal to us, and we look forward to serving you again in the future with the same commitment to excellence.

Best regards,

Customer Service Team
Home Shopping Selections

Noté 1 sur 5 étoiles

This company defies description and…

This company defies description and belief.I placed an order today(£43.94 incl p&p).when no order confirmation arrived,I tried contacting them but email,as I did placing the order,only to be informed of a problem signing in( despite being same data used to place order)and to try again later.Having found your website,I contacted them by email(on a different machine)and cancelled this order and requested non payment to be charged to my card.Thus far,no response,surprise!

3 janvier 2023
Avis spontané
Noté 3 sur 5 étoiles

Handy Heaters

I purchased two Handy Heaters with Remote Control which were delivered within about a week before Christmas. So far so good. However, the items were worse than useless; when I held my hand one metre from the front I could feel no heat at all. I don't know how it can be claimed that they will heat a room. The ad says that the heater will reach up to 32 degrees C.
This may be so but that is the heater and not the room!
Steer clear of this product.
On the plus side, I returned them to HSS and they refunded the purchase price (NOT the delivery or return carriage) within a few days.
If something sounds too good to be true then it probably is!

14 décembre 2022
Avis spontané
Noté 1 sur 5 étoiles

I ordered an item from hssuk.co.uk…

I ordered an item from hssuk.co.uk over a week ago, as yet I haven't received a confirmation email, having read the dreadful reviews of this company, I wish I hadn't bothered using this company, I've tried to contact them but not having much luck on that.

6 novembre 2022
Avis spontané
Noté 1 sur 5 étoiles

I purchased 1 single item from them…Non stop mail shots.

I purchased 1 single item from them several years ago and despite repeated request by both phone and email to have my address removed from their system I still continue to receive unwanted crap mailshots. Have copied the latest request to the Information Commisioner, next step Daily Papers. Advice: STEER WELL CLEAR.

23 septembre 2022
Avis spontané
Noté 5 sur 5 étoiles

They've smartened up their act!

Having read many of the reviews, I can only conclude that this company has smartened up its act!
I had cause to return an item and the exchange of emails that I had with them was excellent. Upon receipt of the returned goods they refunded my money in accordance with their published Returns and Refund policy.
Well done Home Shopping Selections

20 août 2022
Avis spontané
Noté 1 sur 5 étoiles

Just bought a flea killer for my dog…

Just bought a flea killer for my dog after getting leaflet through door, says 48hr Tracking, been waiting 4 days, no tracking number yet, but cheeky customer service called me in middle of day today asking me to PAY them to send a DISCOUNT package trial for 28 days, i did NOT check "save my address" and did not intend on them using my address for marketing purposes, do not trust this company/website its a advertising racket, Lady on other side hung up on me frustrated because i wouldnt give in to their advertisements, how dare you be frustrated at me for trying to milk more money out of me when my current package hasnt even been shipped yet.

28 juin 2022
Avis spontané
Noté 1 sur 5 étoiles

Completely shocked out of my skin after…

Completely shocked out of my skin after leafing through their catalogue that dropped through my door. Hidden somewhere in the middle - of their 'home shopping' catalogue - that anyone, including my grannie or 4 year old nephew could easily discover - is two pages of porno videos for sale - each illustrated with really explicit photos - showing boobs and bums - leaving very little to the imagination. I'm so disgusted and shocked that this company care so very little that they are potentially exposing children to porn - and anyone else who happens to come across their catalogue. It's almost impossible for a child to retain their innocence in this day and age. We all have a responsibility to the next generation. Children should be learning good values, should play and be allowed to enjoy their childhood - but are sadly having their innocence snatched away by sex/profit obsessed aduts, such as who ever is behind this company. It's a shame I even had to put one star. This company is the lowest of the low. And it looks like I'm not the only one who thinks this. Thank goodness for Trustpilot. Hope someone can pick up from where this review takes off and shut this company down - or at least make them clean up their act.

1 juin 2022
Avis spontané
Noté 1 sur 5 étoiles

Poor Customer Service

If you return anything don't expect a refund without having to make a request several times as they have a back log in their returns department. Seems like a very disorganised company.

15 mai 2022
Avis spontané
Noté 1 sur 5 étoiles

I was going to order two garden chairs…

I was going to order two garden chairs as the offer of two chairs for £89.99 seemed really good. I now always check trustpilot before I buy anything from a company I don’t know having been caught in the past. Having read the reviews I have decided to give this Company a miss.

26 mars 2022
Avis spontané

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