HugglePets Avis 

Very please with my dog lifting aid, and it arrived quickly. Thank you

Super fast shipping, no problems from start to finish.

A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a refund even then they deducted an amount for 'Coupon Value' - no idea what this was for. had to give one star to write review not worth any stars.

Had a problem with 1st item sent and soon replied to emails and replacement sent out promptly

Very disappointed. Sold an item that is not as described and thus not fit for purpose. This company refuses to give a full refund on return of the item. I will never buy anything else from them.

I was very pleased with the quick respoce when the delivery sufferd a delay by the delivery firm. the seed was as discribed in very good condition.thank you Suzie and all at hugglepets, I will use this site again in the future.

Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out instantly and sent me a replacement. Can’t fault them.

Great product. I hope it doesn't go out of production, as so many do.

Mo I was extremely disappointed and concerned by what I saw in this store. On multiple visits, there were dead fish left in communal tanks, and customers were returning fish that had died shortly after purchase. This raised serious concerns about tank maintenance, water quality, and general care and manger wasnt intrested and very rude.

I also saw a bearded dragon that appeared unwell, with visible problems affecting its legs and movement. It was upsetting to see an animal in that condition.

The overall cleanliness of some areas was poor, and the standards of care did not give me confidence that the animals were being properly looked after.

I would strongly encourage management to review animal welfare, hygiene, and husbandry practices as a priority. Until standards improve, I would not recommend this store.

Following the shop’s reply, I felt it was important to respond.

Responce:
My daughter began working at the shop and shortly afterwards became seriously unwell. She was diagnosed with acute pneumonia, and blood tests indicated exposure linked to mould. We have evidence showing mould present on the walls within the fish store area.

My daughter returned to work in December but was removed from duties within the fish section of the store. Following this, the manager gradually reduced her working hours without providing a clear explanation every time this was done. During a conversation on the shop floor, the manager stated that she was on a zero-hour contract and commented that “it’s better than being sacked.”

When I questioned why this had happened, I made it clear that I was unhappy with the way the situation had been handled. To our knowledge, no staff members had been issued or signed employment contracts, and approximately six employees have left the shop in recent months due to issues relating to management.

Current and former staff members in group chats have also raised concerns regarding the welfare of the fish, stating that fish are regularly dying due to improper maintenance, including incorrect filter use and insufficient water changes. Staff reportedly find dead fish on a daily basis. While I was personally in the shop, a member of the public informed staff at the till that there was a dead fish in one of the tanks. A staff member then went to remove it at approximately 2–3pm.

There have also been concerns raised regarding other animals within the shop requiring veterinary assistance. Staff members reportedly asked the manager if they could personally take the animals for treatment, but permission was refused. Staff also asked if they could create a GoFundMe page to help cover veterinary costs, and this request was also declined.

The manager later dismissed my daughter for alleged misconduct, claiming she had failed to carry out fish water tests. However, my daughter had not worked within the fish section since December, so she could not have been responsible for those checks during that time.

All work was completed by my daughter and she worked one day a week for 5 hours of which she was out on community not even in the store, manager felt she needed to work extra 30 minutes without been paid when she questioned this the following shift was when they put her on 0 hour contract and stated better than been sacked!

i come here every week to get food for my reptiles and love seeing their reptile selection! staff have such a good knowledge on all the different animals and their needs! i recommend!

HUGGLEPETS ARE EASY TO DEAL WITH AND THE COMMUNICATION IS SPOT ON...

ordered reptile food on line, paying for 16oz and was sent 4oz. Even on the email saying it was coming, my order and the different amount they were sending was listed. Since it's with one of their online companies, HugglePets, they say I have to contact the other company, who, guess what ... say I have to contact Debenhams.
False advertising. Fraudulently taking money. No means of redress

Easy to order online and fast delivery, always use this company for my birds needs.

Lovely pet carriers delivered very quickly.

Excellent service, very helpful
Quick delivery.
Amazing price
Highly recommend

The item I ordered did not arrive, Evri tracking showed it had been on hold for a week. I contacted Hugglepets who chased it up with Evri for me. They were told the item had been lost in storage.
Hugglepets dealt with the matter swiftly and efficiently and they offered me a replacement or refund. I would recommend this company and would use them again.

I ordered a lovely cat bowl from Hugglepets! Perfect size for my cat Millie! Very pretty, pink with white spots! Shape of a cat face too! Service was great and delivered quickly! Thank you!

Had an issue but they dealt with it very promptly and quickly

Thanks to suzie for sorting out a delivery issue, have used this company several times and have always found them to be fantastic

Bestest ever quality bestest ever value for Ur money and appearance is so amazingly amazing top quality items seller is the bestest in high quality standard posted quickly received so quickly colours are fresh and amazing looking thankyou so so much for quality coloured stones seller needs 100 stars everytime not just 5 thankyou so so much all the best for 2026🧑‍🎄⛄🌲☃️❄️😁