Hunt ADR Limited Avis 238

I recently completed a course in Mediation Training with Hunt ADR. The team were very supportive in their efforts to ensure complete understanding of the process. The subject was explained in detail and the guidance provided by the trainers was excellent. The mediation process is slightly different from what I had initially expected but now having full understanding of how the process works, I fully comprehend the reasoning behind the process. Highly recommend this course and highly recommend Gregg, John & Kelly.

Sorry this is Rather Long, but Worth Reading.
Following an email direct from the CEO of Hunt ADR, I have amended this review. The CEO assures me that he was not aware and did not directly authories the emails I refer to. I accept his word as honest and genuine and believe the emails were sent without the CEO's direct knowledge, I also accept his assurance that steps have been taken to prevent this re occuring.
I did a review regarding Hunt ADR April 7th, 2025, this was a positive review, at that point I happy with the service provided, the Ombudsman judged in my favour on 1st April 2025, so far all's good. The Ombudsman gave the other party Twenty One days to pay, having made the payment they would have had a further Seven days to appeal, they never made the payment but made an appeal after 25 Days, outside of the 21 day deadline, that was on the 25th of April 2025, Hunt ADR have made numerous promises of contact but failed to provide any relevant information, despite numerous requests for an update, I was told on two occasions, I would get a call back, on both occasions the call back did no occur, instead I got an email stating " Stop Calling Us" hardly a Professional response, I therefore attempted to instigate a complaint to the CEO of Hunt ADR, the response I received was an email, in effect "Stop Emailing us", what am I supposed to do, No updates provided, Refusing to take my phone calls now refusing to respond to my emails, this is not what a reasonable person would expect from a company representing ABTA. We are now One Hundred and Fourteen Days since the judgement was made, still no payment, still no idea what is going on, still no contact from Hunt ADR, now going to resort to instigating County Court Action against The Flights ???? provider after Monday 28th July 2025, 119 Days after the Arbitrators instruction to make the payment, obviously I have no choice but to use the current judgement for Evidence and to ensure payment, what else am I supposed to do when the Arbitration provided by Hunt ADR seems to have stalled.

Avoid using this Arbitration Service. I did so against On the Beach, won the case and was awarded negligible compensation. The arbitrator agreed with all the evidence submitted and was highly critical of OTB. I had wanted to cancel the holiday due to building works which were only notified a week or so beforehand however OTB failed to respond to communication. On arrival there was no access to the beach which had been screened with an 2.4m high grey metal fence and heavy machinery worked throughout the night, every night and we had very little sleep for 7 nights and for this level of extreme disruption we were awarded £9 a night compensation for a holiday costing £2,400. Quite how the arbitrator arrived at this derisory figure is beyond me. I should have looked at the reviews on Trustpilot first as they provide the answer to this conundrum. Hunt ADR claim the 70% of cases are successful. That may be true but the high number of reviews complaining about the low levels of compensation awarded makes me wonder what the arrangement is with the Holiday Operators that have signed up to Hunt ADR. It would be helpful and informative to publish tables of compensation paid but I suspect they would not wish to do so as prospective claimants are likely to be disillusioned as I certainly am. I have appealed the award...twice, but to date, 3 weeks later I am still waiting for a reply. It does appear that the appeal process is internal so I don't hold out much hope of impartiality. On the Beach are not a member of ABTA, I wonder why? I regret not looking at the alternative, Small Claims Court or firms of Solicitors who operate no win no fee legal services.

Do not waste your time and money going through arbitration if the arbitration service is offered by Hunt ADR as they are clearly in the back pockets of the tour operators.

We had 7 days to upload our evidence and TUI allegedly had 28 days to respond, which should have been around Easter. No response was received and after my husband chased up, Hunt ADR said that TUI were being given an extra 7 days to respond because of the Easter bank holidays (2 days). After that date came and went, we chased up again and asked for the refund of our fee as clearly the process was going nowhere since we were now 7 weeks on from lodging our claim and TUI were being allowed an infinite (and in our view disproportionate) amount of time to respond to the claim. Despite it being a Sunday lunchtime, we had an email back within half an hour saying we couldn’t have a refund as an arbitrator had just been allocated (what are the odds?!) and that Hunt ADR had been waiting to see if TUI wanted to upload a defence statement. If this had been in Court, a Judge would not have allowed repeated extensions of time for the filing of evidence by any party, and so we can only conclude that Hunt ADR allowed this is because they are heavily biased towards the tour operators.

The arbitrator who was eventually assigned, Aimé Mbarushimana, and his decision was woeful and a separate complaint will be made about him to CIArb. The decision went against us but what was worse was that he had got all the basic facts mixed up so we’re still left feeling as though no one has bothered to read any of our evidence properly.

To add insult to injury we now have to pay £150 as TUI’s fee/costs but TUI have not responded nor uploaded any evidence throughout the entire process. Not really sure what costs they have incurred when they haven’t engaged with the process?

Avoid at all costs and just boycott the tour operator.

Please stay well clear of Hunt ADR they are a scam shyster company pretending to be fair and impartial but are clearly on the tour operator’s side. We wish we read more of the reviews on here as it is clear that our experience is not unusual.

For context we were in dispute with TUI after we were supposed to go on a Caribbean cruise in January and after their
navigational system failed TUI returned us the airport where we spent several hours in one can only be described as a holding pen. TUI had a duty of care to us and failed to provide food or drink stating that they couldn’t because we had left UK airspace. The long and short of it is we decided to go down the arbitration route after a complaint to ABTA with TUI failing to engage in the process.

All evidence was supplied on the portal to ADR within 7 days. The tour company are supposed to respond in 28 days but Hunt ADR appear to be willing to give the tour operators an infinite amount of time not to respond and again TUI they never engaged in the arbitration process. They only appointed an arbitrator after months and after I asked for the registration fee back. I believe this may have had an impact on Hunt ADR’s case decision.

The judgement made by their arbitrator "Aime Mbarushimana" was wholly inaccurate and referred to us being on a flight to Lake Garda Italy not the Dominican Republic. The arbitrator mixed up the amounts of what we were claiming for in their judgement. The arbitrator even acknowledged that TUI breached their duty of care towards us. Yet dismissed the claim on the grounds that TUI offered us a £200 voucher and therefore made an effort to resolve the complaint fairly. We hardly consider £100 per person a fair amount for being stranded for several hours with no food or drink and having multiple days of annual leave lost.

Please don't waste your money thinking this company will treat you fairly and assess the evidence you have with due consideration because they won't. Keep your £150 and either try the small claims court or better yet boycott the tour operators that provide appalling customer service and no aftercare as this is the only way they will reflect on their actions.

We had a horrific experience with a TUI "5 star" holiday & despite going through all the relevant steps on holiday & at home, we got nowhere with TUI so used this arbitration service.
After submitting all the evidence they asked for we waited patiently for their reply & were delighted to find out we had indeed been successful with our complaint. Until we saw the award they made.
The arbitrator decided that our experience was worth a total of £5 for each day - so he awarded us £35 compensation. Having paid thousands for our "holiday", this is just insulting & a complete waste of everyones time.
Dont be fooled by their published success rates. They will class my case as a success but it is far from it. This is just a con to make money for the arbitrator & protect the travel companies from any real form of accountability. They have no interest in your situation & will do the bare minimum to earn their fee.

DO NOT USE THIS SERVICE ITS A SCAM!!
I had a genuine complaint with the facilities on a holiday I had in 2023 with Jet2 for a proportion of the holiday for £350. Despite many holidays booked with Jet2 they refused to accept my only ever complaint so Jet2 suggested I contact ABTA who directed me to this company this is the ONLY assistance I received from ABTA! I have since then until now had the worse experience ever! I wish I had read the bad reviews BEFORE I engaged with Hunt ADR as I am not the only consumer to have had the same bad experience! I registered my complaint, paid £108, I was made aware that if lost my case I would loose my £108 plus have to pay £108 to Jet2. I believed I had a strong case so I continued. Hunt ADR requested all my evidence onto their platform which was done to their time schedule which I felt was rushed, despite my very strong evidence Hunt ADR's decision ruled in favor of Jet2! My evidence was not considered! they used evidence from Jet2 that hadn't been submitted!
I was given opportunity to appeal the decision, using Hunts ADR appeal service for an additional cost of £350! I refused and continued to complain but when appeal time limit lapsed and I was left with no alternative. This ruling was incorrect so much so that I went to see my local MP who agreed with my complaint and has been supporting my case, but with little or no assistance from Hunt ADR. We also asked ABTA for assistance who would only reiterate the T&C's when using this service.
My advice would be... if you have an issue/complaint with a holiday, the first instance try to rectify it whilst you are there and also with the holiday company. If they are a decent holiday company I an sure you will be assisted but if not in my experience this is not a service I recommend.

Hunt ADR represented us as our arbitrator for a dreadful experience with Tui UK. Abta were unable to help and after 6 months with no resolve we took to arbitration. Hunt ADR have been timely, fair, compassionate and very thorough. It was the outcome we wanted and could have caused so much less stress had Tui UK had taken responsibility in the first place.
If you are a small voice in a huge auditorium of travel legislation and need support or advice; Hunt ADR are fantastic and as I say, have helped us get the outcome we believe is fair.

In December 2024 I underwent the Hunt ADR mediator accreditation programme. It was intense, challenging, demanding but equally the most rewarding, fulfilling and valuable training I have ever undertaken. The training was really well organised with comprehensive resources provided in advance. The objectives were clear and the training itself was incredibly well organised and engaging. The trainers, Gregg, Kelly and Chris were knowledgable, helpful and witty. While providing excellent support, they all balanced this with encouraging participants to take initiative and think critically. One of aspect of the training I really enjoyed was the role plays. While daunting at first, with the right skills instilled and guidance from the trainers, the role plays allowed participants to apply their skills in practical, high pressure environments. This really helped for the eventual practical accreditation assessment. The training also had really useful constructive feedback which helped me continuously learn throughout the week. Thank you Hunt ADR, I look forward to continuing my mediation journey with you.

My family had an awful disaster holiday with tui. Hotel stank of cat pee everywhere we went, the pool was unsafe in the evenings, cordoned off by a rope, the drinks were watered down, our all-inclusive band was cut off one day before leaving, a noisy cockerel crowed right next to my room EVERY MORNING from about 3am-6am, the hotel ping pong table and climbing frame/kids equipment was broken/damaged and the night entertainment was mediocre. The area was unsuitable for families and we were completely mis sold the trip, having to cover the eyes of my 11 year old son walking through streets laden with "I love slu*ts" t-shirts and crude souvenir's, the beach was dirty, covered in cigarette ends and again, stank of cat pee so my 2 year old was unable to play there.

I am devastated and already out of pocket £250 for going down the arbitration route to be offered a ridiculous £350! After waiting months and not hearing anything from them, I contacted them to ask why my award hadn't been looking at, to get a rushed decision, clearly the facts haven't even been considered.

I'm not being asked to pay £350 + Vat to have my case looked at again!!! What an absolute insult, this is DISGUSTING! I wonder if anyone has actually been successful taking these big holiday companies down this route, HUNT ADR are just a useless SCAM, don't waste your time!

Supportive, , professional, clear and effective service and prompt answering of any queries I had.

We found the Hunt ADR service to be excellent. Ella was our 'go to' person , she was very helpful, polite, efficient and always returned calls. The Arbitrator did a brilliant job with our case and it was satisfying to have somebody finally listen to how this situation had effected us. We was kept up to date regularly and all time lines that was estimated were kept to.
We was awarded half the cost of the holiday back plus fees.
The portal was a little tricky to navigate initially but its a good way of keeping track as everything is on there and what stage its at.
Thankyou Hunt ADR

I was dealt with in a very polite and courteous manner by the administrator Ella Suffrin. She kept me up to date on the case and what it was I needed to provide with regard to my claim. When the claim was rejected by the travel company, I was informed exactly of what I needed to do next to take the claim to arbitration and the cost. Being made fully aware that if I won my case the cost would be refunded.
Although there was no response after 28 days , a message to Ella for an update was soon followed by a response by the arbitration case handler.
It was great news that TUI had been found to be accountable for some aspects of the claim and were made to pay compensation.
I would recommend using Hunt ADR if you have a dispute with your travel company.

Like all the other reviews - exactly what you expected happen.. the arbitrator took well over the 28 days, the wording is clearly hurried. He probably decides our cases in 2 minutes and then onto the next.

cant use anyone else but huntADR and £350 to challenge the decision.

I was fooled by the “70%” win rate lol please don’t be !!

Disappointing effort from the arbitrator who had to be prompted to respond to our claim well after the 28 day period they allow. Final award was clearly hurried, the wording was misleading and simple mathematics were incorrect. To challenge this hurried response would have cost another £350 plus VAT and goodness knows how much longer in time and energy. Clearly companies like this don’t understand the hassle it’s already taken people to get this far. Other staff members were polite and helpful but really unimpressed with the arbitration process.

I agree with the other reviews.

The assessment of the company's response reveals significant concerns about their handling of our claims. While they maintain having considered all aspects presented, they focused solely on what they deemed the most material issues, suggesting a selective rather than comprehensive response strategy.

Particularly troubling is that although the matter proceeded through ABTA arbitration, their focus remained narrowly on contractual aspects while failing to address the fundamental standpoints of our claim.

It is deeply concerning that ABTA, as a CTSI-ADR approved body, directs consumers to HUNT ADR - a company that notably lacks CTSI-ADR approval and offers no cost-free route for reviewing natural justice concerns. This referral to a non-CTSI approved body seems to contradict ABTA's own standing as an approved alternative dispute resolution provider.

The requirement of an additional £350 plus VAT fee through HUNT ADR to challenge decisions exceeds typical small claims court costs for self-representation. This structure not only creates a significant financial barrier to justice but also raises serious questions about why a CTSI-ADR approved organisation would recommend a dispute resolution service that lacks equivalent consumer protection standards and imposes substantial costs for appealing decisions.

I had a strong case against Easyjet and Easyjet initially contested that Hunt had jurisdiction over the matter. They infact did, however the racism that I experienced on holiday (which was the main part if my claim), was deemed to be outside the scope of the scheme and I had to rely only on other matters which obviously meant that the value of my claim was reduced. I should have been offered an alternative platform to address my matter. Ella from Hunt ADR was very useful. I won my claim, however the damages awarded were insufficient and did not cover the pain and discomfort experienced by being bitten by ants in your bed.

Awful service! They are clearly on the travel companys side. Absolute scam. Wish I had just gone to the small claims court. Their response was shocking, not taking anything into account and zero empathy to the situation. Wish they worked more like The Ombudsman. I had a claim against P&O, would never ever use Hunt ADR again or P&O and would def not recommend.

All I can say is completely incompetent, I had a very good case against TUI and these uneducated individuals completely ruined my whole case. My arbitrator had no comprehension of the written word.

RESPONSE to comment below**
While I understand the role of arbitration and the legal framework with which decisions are made, my concerns are not simply about an unfavourable outcome. The arbitrator did not fully consider engage with or properly consider key aspects of evidence , which led to a flawed decision.

I had a very bad cruise with TUI costing £2,500. they offered me £350 compensation. I rejected this and went with Hunt-Travel arbitration which cost me £108. I made my complaint and the arbitrator sent a shortened version to TUI and they replied.( I feel they did not do my complaint justice) I then had the opportunity to make a final comment. In my case TUI did not submit a final comment as they did not want to submit the evidence asked for as this would have strengthened my case. The Arbitrator took this to mean nothing in the final outcome and he also concluded that I had received £350 which I had not. They awarded a minimal amount which was for the 5 days out of 7 that were disastrous. They are now saying if I want to take this further I will need to pay them a further £350. I had a very good case and they made a mess of it. Funny how giving them more money will somehow help me win my case when they couldn’t do it the first time. I have made a complaint due to the error made by the arbitrator and will update you on their response. Well I received a response and they took no accountability for their errors so I have lodged a complaint with ABTA in the hope that they stop recommending such an incompetent service and give some recourse to those who have been wronged. I will continue to update this review. ABTA came back today (2.10.24)to say I should remove my review as I’m not allowed to tell any details of my case in line with HUNT’s terms. ABTA policing HUNT’s reviews???? Think that tells us all we need to know about ABTA advising me to use HUNT. My advice is to use a small claims court.

RESPONSE

Over 5 months to get a response ?

Highly trained is laughable. If the arbitrator was indeed highly trained in the legalities then the outcome would have been very different.

I hope no one falls for the lies you write