First time I have ever used Huws Gray to purchase AstraLux Roofing sheets Now in my 80`s, I was very apprehensive visiting a major building supplier just for 5 sheets of material, but I was so... Voir plus
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Lisez les avis des autres
The Cambridge depot (Nuffield Road) had exactly what I needed (Marine Plywood). Easy to order online. Received a courtesy phone call the following day to confirm that my order was ready to be collecte... Voir plus
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Good quality product, delivered swiftly and safely. The only very minor criticism would be that the paperwork said someone would call to arrange delivery but they didn't, so it was fortunate th... Voir plus
L'entreprise a répondu
Terrible experience, I have ordered a click collection, received the email with the confirmation to collect, went to the shopping, arrived and the order was wrong, fine until there, but to request a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de matériaux de construction
- aussi dans
- Grossiste en outils
- Magasin d'articles pour l'aménagement paysager
- Magasin de bois
- Magasin de matériel de plomberie
- Service de location d'équipement de construction
À propos de Huws Gray
Écrit par l'entreprise
Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.
Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.
Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.
With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.
Coordonnées de contact
Llangefni Industrial Estate, Llangefni, LL77 7JA, Anglesey, Royaume-Uni
- marketing@huwsgray.co.uk
- huwsgray.co.uk
Find Your Local Huws Gray
4,5
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Huws Gray
We are glad you enjoyed your experience with us.
Thank you for your review.
no one phoned to say when they were…
no one phoned to say when they were coming the web sight said they would i had to phone them . when they came every thing was great.
21 septembre 2026
Réponse de Huws Gray
We are glad you enjoyed the service once our team arrived, but we apologize for the lack of notice regarding their arrival.
We are updating our communication process to ensure timely updates.
Malmesbury branch. Excellent experience
Malmesbury branch. We only needed a Big Bag of shingle for our front garden but received excellent service. Very helpful staff and delivered same day. Well done.
2 octobre 2026
Avis spontané
Réponse de Huws Gray
We are happy to hear that our team provided such helpful service for your garden project. Thank you for your positive feedback regarding our prompt same-day delivery.
We appreciate your support and hope to see you again soon.
Bought a stabila level set online
Bought a stabila level set online to be picked up at the Sunderland store. Left my house early to pick it up and then go to work on my site in ashington. Was left standing as they were looking all over for it. Was told it couldn’t be found and they would call me when another person who started later then 7am is there to look for it. It was 7:20 by this time and I was late for work as I should have just been in and out. Didn’t receive a call to say it couldn’t be found either, only found out because my bank said a refund was issued.
30 septembre 2026
Réponse de Huws Gray
Thank you for taking the time to share your feedback with us. We deeply regret the frustration caused by your recent click and collect experience at our Sunderland store.
Having to wait while our team searched for your Stabila level set, only to be told it was missing, is entirely unacceptable—especially when it caused you to be late for your site work in Ashington. We also recognize that failing to call you with an update and relying on a bank notification to inform you of the refund added to your disappointment.
We take inventory errors and communication breakdowns very seriously. Your comments have been shared directly with the Sunderland management team so we can review our morning stock checks and ensure customer updates are handled promptly in the future. We are committed to improving our process to prevent this from happening again.
Refusal of returns less than 9 hours after purchase.
I purchased 6 bags of cement from this company and I only used 4 so I tried taking the extra back to the branch on the very same day of purchase only to find the gates had been shut at 16:55 when their sign claims they close at 17:00.
So I returned the very next morning only to be told that there is no returns allowed as this is a perisable product and no refunds would be considered.
What a disgusting attitude and they show absolutely zero customer care and should be avoided at all costs.
I will also point out that none of the returns policy was told to me verbally or on my receipt.
So I am now left with 2 bags of cement where as if I had purchsed this from a better merchant I would not be having to write this, but I am glad I am even if it is to just make other customers wary of the underhanded tactics this company uses.
I will also point out that the concrete bags never even left the back of my van and were in the same condition as when they were purchased.
Total loss to me for this £20.98
Thank you for your prompt reply stating what you intend to do regarding the treatment of customers, this is good news for future customers but how about refunding me for your misconception in this matter?
2 octobre 2026
Avis spontané
Réponse de Huws Gray
Thank you for taking the time to share your feedback regarding your recent visit. We recognize how frustrating it was to find our gates locked before the posted closing time on the day of your purchase, and to subsequently be informed the following morning that the unused building materials could not be returned for a refund, despite remaining in your vehicle in their original state. We also acknowledge your frustration regarding the lack of clear verbal or printed information about our non-returnable items policy at the time of your transaction. Leaving our site feeling misled and out of pocket is certainly not the experience we want for anyone using our services.
To address the points you have raised, we are reviewing our end-of-day site procedures with our team to ensure our gates remain fully accessible to visitors right up until our stated closing hour. Additionally, we are evaluating how our policy regarding non-refundable goods is communicated both in person and on our documentation, ensuring that all terms are fully transparent prior to completing a sale. Your comments are valuable in helping us improve our daily operations and customer service standards.
Réponse de Huws Gray
We are glad you had a positive experience and appreciate our team member's assistance.
Thank you for your review.
Delivery was prompt and the driver was…
Delivery was prompt and the driver was more than happy to take the material to a safe place to store.
21 septembre 2026
Réponse de Huws Gray
We are so pleased to hear that your order arrived quickly and that our driver was happy to place your items in a secure spot.
Thank you so much for taking the time to share your positive experience!
A job well done
The delivery was so kind and considerate.he made sure he placed it in as near to the site where we were spreading it.making sure we could get our car out of the drive. As we are a91 yrs and 86 yrs of age .he showed great respect .thank you an excellent co to buy from
26 septembre 2026
Réponse de Huws Gray
It is so wonderful to hear how thoughtful and helpful our driver was during your delivery.
Ensuring your materials were placed conveniently while keeping your driveway clear is exactly the level of care we strive to provide.
We truly appreciate your kind feedback and are delighted that you had such a great experience with our company.
Great experience
Great experience from ordering online to being promptly contacted. Staff were great at fitting me in a time suitable the next day. The driver turned up on the dot, respected my property and went out of his way to put two large bags of soil in my driveway without it getting in the way. 100%.Thanks guys
29 septembre 2026
Réponse de Huws Gray
We are thrilled to hear about your great experience from start to finish. It is wonderful that our team could accommodate your schedule and that our driver took such great care when placing the heavy items on your property.
Thank you so much for the fantastic feedback.
My delivery was moved to a day more…
My delivery was moved to a day more convenient, with no questions asked. The delivery driver was also extremely helpful
25 septembre 2026
Réponse de Huws Gray
We are thrilled to hear that rescheduling your drop-off was so seamless and hassle-free.
We appreciate your wonderful feedback about our driver and are delighted that they provided such helpful service!
Wasted trip after item ready for…
Wasted trip after item ready for collection message to collect an item that you did not have at the store at all. With staff that couldn't give a toss and were very unhelpful. Absolutely useless!
25 septembre 2026
Réponse de Huws Gray
Thank you for your feedback. We regret the wasted journey and the unhelpful service you received regarding your missing pickup item. We are reviewing our inventory alerts and staff training to prevent this.
Réponse de Huws Gray
We are glad you enjoyed your experience with our quick shipping and great pricing.
Thank you so much for your feedback!
Top service
20 septembre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with us.
Thank you for your review.
Excellent service
Excellent service, arranged delivery to suit me, driver was very helpful, will definitely use again.
25 septembre 2026
Réponse de Huws Gray
We are delighted to hear that you experienced excellent service and that our driver was so helpful with your scheduled delivery.
We truly appreciate your kind feedback and look forward to working with you again in the future!
Made one phone call and got what I…
Made one phone call and got what I wanted, and when and where I needed it👍
25 septembre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with our team.
Thank you for your positive feedback regarding how quickly and conveniently we provided your service.
Réponse de Huws Gray
We are so glad to hear that you had such a wonderful experience with both our team's support and what we offer.
Thank you for taking the time to share your fantastic feedback with us!
Ordered online on the Friday and it was…
Ordered online on the Friday and it was delivered on the Monday morning.
25 septembre 2026
Réponse de Huws Gray
Thank you for the five stars! We're glad you enjoyed your experience with our swift weekend delivery.
prompt delivery
24 septembre 2026
Réponse de Huws Gray
We are glad you enjoyed your experience with your delivery.
Thank you for your review.
Delivered on time driver very helpful…
Delivered on time driver very helpful and friendly
24 septembre 2026
Réponse de Huws Gray
We are delighted to hear that your order arrived promptly and that our delivery team provided such friendly and assistance.
Thank you for sharing your great experience with us!
Réponse de Huws Gray
We are glad you enjoyed your experience with click and collect.
Thank you for your review.
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