Hymans Robertson LLP Avis 

Last week I emailed TPA enquires for Hymans. Guess what, still waiting on a response. Customer service is absolutely shocking. Wake up Hymans and please sort out your customer service. Left a message on 9th of May, still waiting to hear back. What's the point having a system to leave messages when you don't call back. I have been contacting this company who are my previous employers administrators regarding my pension. I have completed forms, sent security evidence and still waiting to hear when I will receive my pension. The service is shocking. My rating is 0 unfortunately you cannot select 0 in the rating. You leave messages to receive a call back, no one calls you back. This company does not provide good customer satisfaction at all. They have my money and I am entitled to my pension, they do not care at all. Terrible service Hymans and it is time you done something about this and review feedback to improve the awful service you are providing.

I have sent an email to your TPAE email ….. fingers crossed I get a resolution quickly!

I echo all of the comments here. I have been trying to get a pension estimate but the service is dreadful. They sent me a covering letter but did not enclose the estimate. I've tried phoning, leaving messages and emailing, and I can't get a response. I'm really concerned about the ability of this company to manage our pensions professionally, and I'm due to start receiving the pension from next January, so judging from others' comments its going to be a battle to try to get it.

No action in 4 months.
Sadly I have nothing positive to say about this company. If it were possible I would give a zero star rating.
Like many other reviewers, I have been trying to start my pension and have still not got anywhere. Four months ago I requested commencement of my pension. I had no replies to any of my many emails, only an automated acknowledgement. No answer to calls to the help line, nor any replies to the voice messages I left. More recently they have answered the phone, but have still not provided the updated quote they promised. (The previous figures they provided were incorrect.) Now escalating through my ex employer.
Next step is the Ombudsman.

Truly awful company. Registered my option through their FSS scheme in October, had nothing but problems since echoing all the comments on here. No responses to calls, mails letters, direct calls to seniors on their website, head offices and now seriously struggling the impacts. Pension should have started December. Sent one last ask and then it’s the ombudsman, my MP and the press. Wish I could give them a minus score.

Calls and emails get ignored. I have had to chase and chase. Have spoken to the Pension Ombudsman and Money Helper and that helped. 10 months later though have still not been able to start receiving my pension.

edit: I note the comment below from Hymans but I have already used the TPA email before posting here and it wasn't helpful.

I agree with your other reviewers as this is the worst company that I have ever dealt with. I wanted to change the bank that my pension is paid into which I thought was a very simple and straight forward task, but NO it has taken weeks, no one is ever available to take phone calls and e-mails are never answered. It was only when my previous employer contacted them that they did something, I sent them forms which they said they never received and then found them!!
I would give them less than one star if I could and I am surprised that they are still in business.
ps Someone at Hymans pressed a button and sent me the usual reply. I don't think it's worth responding asI'm sure they didn't bother to read my review or will do anything about it.

What a poor, poor service!!! I have sent emails and made countless phone call to Hymans regarding an illustration for my ATOS 2019 pension fund and after 6 months no information received just generic acknowledgements and no doubt a generic email will be received about this post.
How do I get information or access my pension. Hymans Robertson are definitely not a professional company.

Having reached retirement age I requested calculations on drawing my DPD pension at the beginning of November. On 8th December, after receiving no response, I called and was told it was currently being worked on and I would receive figures shortly. (This was my 2nd call, made 3 weeks after my original request.) After another month's wait I called again, no one answered so I left a voicemail asking for a call asap. No one called. I sent another email on 11th January asking for an urgent response. I have heard nothing. What do I need to do to receive a response?
Martin

I am trying to claim my FSS pension which is administered by Hymans Robertson. I registered on the PRISM portal as requested and asked for a quote to start the process. That was four months ago and I have heard nothing. I have phoned and left messages but no response. I have emailed and had no answer. I have left complaint messages on the portal with a response suggesting an answer within 24 hours - no response at all. I have also emailed the TPA email address and no response so please don’t suggest doing that! Overall, an absolutely appalling level of customer service. I think that the Pensions Ombudsman is my only recourse now.
Update: I was contacted the next working day and got the documents electronically- completed and sent off, one query from them resolved. Six weeks later I enquired about progress as my confidence in them was rather low - absolutely no response to emails, phone calls, messages left. My next task on Monday is to contact Hymans Robertson in Birmingham to make a complaint and this weekend I will be writing to the pension trustees.

JUST PICK UP THE PHONE OR EMAIL THOSE YOU HOLD PENSION FUNDS FOR WHEN AT A VERY DIFICULT TIME IN THEIR LIVES ARE TRYING TO CLAIM THEIR SPOUSES PENSION ENTITLEMENT. YOU ARE NOT LOOKING AFTER THE INTERESTS OF THE COMPANIES WHO ENTRUST YOU TO THEIR LARGE PENSION POTS BUT THAT OF HYMANS ROBERTSON.

I have left organisation and trying to move my benefits to another provider. Two different transfer quotes....although I didn't ask for the 2nd one! Takes 1 week to receive paperwork following calls, leave messages and emails which are not responded to. Staff reply is "I think"....to enquiries. Still no further forward from Sept...suspect senior staff in my ex organisation will not receive this type of inadequate service. No assurance that my figure given is correct, escalating to comments and the pension ombudsman in the hope it will get resolved....this experience places no assurance on this organisation for pension services and would not recommend them.

Been trying to make arrangements for my pensions to be paid into a different bank. Filled in paperwork, and just one pension properly moved, the other remained at the initial bank. They hide behind an answering machine. Can NEVER get straight through and seldom, if ever, ring back after leaving a message. A total waste of space!!
Update 7/11/2022: Wrote, as suggested, to given email address. Had a reply saying I operated 'Call Guardian' on my phone, but no message left, OR a telephone number in order to contact them! Have now re-emailed asking for a telephone number (that will be answered by a human)

So a week ago I left a fairly scathing review about the lack of customer service, and was asked to contact Hyman's directly by email. I did so and received a call from someone employed directly by Hyman's who promised that she would manage my claim. She rang with updates when she said she would, she told me when she expected things to be completed, and today I received the lump sum payment for my pension. After 11 weeks getting no response at all, this lady sorted everything in a week.

So please Hyman's bring your admin back in house. You have staff who are incredibly professional and who clearly care, but your company name is being dragged through the mud by a third party who aren't as professional as your own staff.

I've been trying to move a pension since November 2021 - they don't respond to emails and if you phone in you invariably go to voicemail, messages left are not returned. I called 8 times today and was cut off the phone 6 times. Impossible to do business with these people - can't wait to get to another provider with some kind of customer service.

Hymans complained to trustpilot about my review so I've removed my honest opinion.

This just gets worse!
My mother had a pension with Kingfisher which is administered by Hymans Robertson. The company was informed that my mother had died and that any residuals from her pension should be notified to the solicitors handling the estate, this was in 2018! Hyman's took so long getting back to the solicitor that the estate was wound up. Fast forward to 2022. I received a letter from Hymans telling me that they were now ready to pay monies owed to the estate
demanded that I send my personal bank details, to take part in some sort of complicated vetting process via web camera's etc which I had to get someone in to walk me through the process it was so complicated.
Hymans then informed me that they could not find records of my bank details, in effect they had lost them.
On the 3 June I wrote a review on here (see below) and followed instructions they gave in reply to the review. I received a reply from a Mr de Silva who said that matters had now been passed for settlement. I gather the sums involved are quite small but due to lack of communication from this awful firm I have never been told the values involved.
Three months down the line I have still heard nothing and was therefore left with no option but to make an application to the Pensions Ombudsman which is now awaiting a case officer.
Please, please, If you have a pension with this awful company or administered by them and you have the chance to switch to a more reliable firm I would strongly suggest that you look to doing this without delay. I would hate to think anyone else would have to go through my experience.
Hymans Robertson defies all description really but I would question whether competence or honesty are word that could be used to describe them
The only saving grace here is that all the other reviews on Trust-pilot are negative, not a single reviewer has been happy with this awful outfit.

We have been trying to obtain information on behalf of a client for the last 6 weeks. They don't reply to emails and the phone number just goes to voicemail and nobody calls back. I have tried to also call the main switchboard number but that just cuts off. I will be raising a formal complaint and if no response to that we will go to the Pensions Ombudsman.

This company took over my pension scheme from another company, I asked for my options more than 8 months ago and am still waiting. I retire in one month. They do not answer the phone - just a dedicated answerphone which they do not answer and they do not answer their emails. I would advise that if you can avoid this company then do so.
Update 16th Aug - received a call to say that the calculations were being dealt with - they have taken on extra staff to speak to people who have left messages and have now received the calculations.

Failed to make my 1st July pension payment.
Countless e-mails later no response and as of 27th
July still no money.
Phoned many times but no answer and leaving a message elicits no response, so why bother.
If I ever get a response from this organisation, my first question will be "how do I transfer my pension to a company I can trust".