Hymans Robertson LLP Avis 

This firm is truly awful. Never have I come across a firm that takes incompetence to a new dimension as this one does.
I note that the firm replies to reviews by blaming their 'third party' administrator, not good enough, Hyman Robertson appointed the 'third party' and all the correspondence relating to my matter comes from Hyman Robertson.
I shall be writing to the financial services ombudsman and the law society and would strongly urge anyone else having problems with Hyman Robertson, Kingfisher Pension Scheme or whatever 'third party' you have to deal with to do likewise but remember Hyman Robertson is the firm that is responsible for this atrocious service and the appointment of the 'third party'
I would also urge you most strongly against providing this firm with confidential bank details and the like.

Unethical and untrustworthy company. My almost 70 year old mother has been trying to get her pension payments since November 2021. Apparently they write out 1st class and letters NEVER arrive, they request an up to date email address and they do not email you. They find every excuse not to pay out to elderly, vulnerable citizens that have paid into their scheme throughout their working life. Why do government agencies use these cowboys? Today we have been told that the offer received 1st April 2022 was over stated and we only know that because we phoned today. Despite offer being accepted and all paperwork returned by early May. We only find this out because we phone Hymans Robertson and guess what, a letter was apparently posted to us but the girl could not explain why. Meanwhile my elderly mother is out of pocket? What does overstated mean, who has made an error why is my elderly mother suffering due to incompetencies within a large organisation?

This is actually a minus star.
Customer service is shocking, I have never seen anything like it before and especially with it being a big company. No call backs after leaving messages. In my experience when I have spoken to the person in need to. They have been no help what so ever but always say if you need anything just call, what is the point when no answers have been given? My case has been going on since December and we are only just ‘coming to the final stage’ this was exactly 4 weeks ago. What a load of rubbish

Shockingly poor customer service.

I have asked details of my pension twice and not received anything.

I have called the company and am told that they are very busy.....

I have asked to log a complaint and was told I can not be given a log number for my complaint

This company's "customer service" is non-existent. Calls to their "dedicated" phoneline are never answered and voicemails are not responded to. They make no attempt to keep customers informed of what they are doing. As with other reviewers, I have struggled to finalise a transfer of my DB pension and am still waiting for resolution even though they have now exceeded their 6-month statutory deadline. Next stop: Pensions Ombudsman

Awful company that are still holding on to my pension funds after I requested a transfer into a private fund ..Over eight months of constantly putting up barriers to delay the transfer ....Any more delays & I will smash then into court quicker than s**t through a goose...Its about time that they were investigated for bad practice & as you can see from previous reviews then this has been a long time coming !!!

I asked for a simple e-mail address change on the 11/11 and the customer service has been appalling.Their service time is 5 days to reply and only after contacting them again on the 29/11 did they reply and ask for security details.
Again silence until I e-mailed again on 7/12 to be told by Sarah Williams that it had been done on the 12/11 a day after I first e-mailed them?
This is like a sketch from a "Laurel and Hardy" cartoon!

I too wish I could leave a no star feedback. In my experience customer service and communication has been extremely poor. Personally I have pensions across 6 pension providers and Hymans have been by far the worst I have dealt with. I did send a complaint via the Hymans portal which was never even acknowledged. If someone from Hymans chose to make contact with me to establish the full detail of the issues I have had then I would be open to sharing them.

From other comments l see they are being generous. Minus 3* would be a more accurate score.

They have created a financial issue for me by mismanagement.

Unless you persist and shout you do not get any response.

They are overfond of the use of voicemail and casually think making people leave messages so matters can be dealt with in Hymans Robertsons time is a customer service. It is not!

Emails are ignored and when and if they are answered the replies are sloppy and inaccurate.

The portal is frankly a pile of pants.

In my dealings only 1 person has shown any nowse. Staff need support and training.

Unfortunately I cannot dispense with their services but I consider they are ripe for a compliance review by the regulatory body

I too wish you could give a nil star rating, Hymans are not very good with dealing with people they seem happy to be unapproachable and detached. Their communication is non existence and they make mistake on mistake and as a customer I have felt strongly they either have poor processes or people who do not care about their customers. I've personally left numerous messages between 9 and 5 their opening hours only one call back and that was a wasted call as they had no answers.
My issue is still outstanding there appears to be a lack of communication within Hymans especially with Payroll, I’ve still not received any emails or money which was due on the 26th May. In your reply you say you are dealing with a large number of queries in my experience most queries arise from mistakes or no communication which I believe says it all about Hymans.

If I could give zero stars then I would. Delay in communication can be forgiven to a certain degree during the pandemic, but there is no phone line available, I am receiving no replies to emails for weeks if not months, and no explanation or guideline as to how long to expect the process to take. It has already been nearly eight months since the passing of my father and I am still awaiting confirmation about financial contribution from his pension. A company dealing with people in extremely challenging times should demonstrate consideration for this, on top of awareness that those left waiting are potentially in financial difficulty. Truly terrible service.