Purchased Normantec Elite $1800 over 3 weeks ago. Delivery said 2-8 days. Company is difficult to contact. No telephone numbers. Non-committal email from them to say they will tell me when order on it... Voir plus
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Lisez les avis des autres
My first Hyperice Hypervolt was a gift from my trainer in 2018. I was so impressed with the product that I bought one as a gift for a friend who would always complain about being sore after his worko... Voir plus
I recently bought a Hyperice Hypervolt Go 3. I contacted Jack in customer success with some questions about how to best use it. He was super thoughtful and thorough in his responses and the Go 3.... Voir plus
I’ve had a very positive experience with Hyperice, both with their products and their support team. As someone who is in the performance and recovery space, I value tools that are not only eff... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Our mission is simple - to help everyone on Earth move better, live better and be better. Whether you’re an elite athlete or an individual who is simply looking for solutions to combat the impact of daily life, our suite of innovative products are here to help you unlock the best version of yourself. Founded in 2011, our innovative products have been used by the world’s best athletes and consumers in over 60 countries throughout the globe. We’ve built a brand that has helped define an entire category and is well positioned to carry the space forward for many years to come.
Coordonnées de contact
Irvine, Etats-Unis
- customersupport@hyperice.com
- hyperice.com
4,0
Bien
580 avis
A répondu à 72 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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First class professional answers all my…
First class professional answers all my questions .
14 septembre 2021
Avis spontané
Great customer service on their support…
Great customer service on their support department. Though this is my second issue on my Vemon back, they are very responsive to handle and correct the problem.
13 septembre 2021
Avis spontané
Overall great experience
Overall great experience, amazing customer service
9 septembre 2021
Avis spontané
Ordered from hyperice UAE
Ordered from hyperice UAE
Haven't received my shipment
With highly priced massage gun they should have chosen a professional and reputable courier company but they chose cheap courier company which don't value the time and commitment
Hyperice should know that most of their buyers are either athletes or massage therapist and they need their product asap to recover or protect themselves from injury
On the other hand the customer chat reply is very very slow on hyperice website
P.S this review is not about the product but about the service I received
After buying an expensive and reputable massage gun I was expecting a quality service
23 août 2021
Avis spontané
Réponse : Hyperice
Thank you for sharing your experience. We value all of our customers' feedback, both positive and negative, as we always aim to improve and provide the best possible experience.
We wanted to personally reach out to apologize for this experience, inform you of the extensive work we have been doing to improve our overall customer support, and hope to earn your trust back in the brand. Please don't hesitate to reach out directly to our HyperCare® support team, as we are always here to help: customersupport@hyperice.com
What a Great Product
What a Great Product
After I was able to actually use the Hyperice at the Road Runner Store in Cherry Hill, NJ I found it to be quiet and in a very short time relieved pain in my shoulder to a substantial degree. Hopefully the great experience will continue when my hyperice plus arrives.
17 août 2021
Avis spontané
Hypervolt plus
Hypervolt plus has been a great addition to my workouts. Customer service team is very responsive and knowledgeable. The original one I bought did come with a manufacturer defect, but hyperice was quick to send me a new one.
10 août 2021
Avis spontané
Love my HyperVolt Go
Love my HyperVolt Go. The device broke and would cut off 45 days after purchase. Contacted customer support and they sent me a new device.
10 août 2021
Avis spontané
Fast response and delivery
28 juillet 2021
Avis spontané
I have never owned a better device for…
I have never owned a better device for pain relief and muscle relaxation.
15 juillet 2021
Avis spontané
I had a broken motor mount
I had a broken motor mount. Had it shipped in on Wednesday and it was on my door step on Saturday. Great customer service and a quick turnaround on the repair! Love my HyperVolt
13 juillet 2021
Avis spontané
Hypervolt GO
I bought the Hypervolt GO. I like it a lot. But it stopped working, it wouldn't charge, after a month but Customer Service stepped in and sent me a new one. Great customer service people who Get Things Done!! Good products as well.
7 juillet 2021
Avis spontané
Satisfied User!!
Had a problem with a device, wrote Hyperice, Bencris responded and promptly solved the problem.
29 juin 2021
Avis spontané
I had an issue with a few NormaTec…
I had an issue with a few NormaTec pieces which Ben handles very professionally and in a timely manner. I would recommend NormaTec Compression Sleeves for recovery.
28 juin 2021
Avis spontané
Must have for fit pros
Hyperice helps me as a rowing instructor. Legs and back always sore. Must have for fit pros.
23 juin 2021
Avis spontané
Super impressed with the customer…
Super impressed with the customer service!
16 juin 2021
Avis spontané
Amazing tool for athletes
Amazing tool for athletes and all those who have muscle pain in any part of their body.
Since I bought it, i can't live without it!
16 juin 2021
Avis spontané
Hypersphere Mini
I ordered a hypersphere mini and there was something in the way of plugging the charger into the port. I called and they are sending me a new hypersphere mini. I gave them the four digit number off the defective hypersphere mini.
11 juin 2021
Avis spontané
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