Hyperice Avis 580

I am truly blown away by the positive feedback on customer service here on Trustpilot and almost wonder if the company is submitting these because it is inconsistent with my own experience and the experience of those posting on the BBB and social media. My husband gifted me a pair of the Normatec 2.0 this past Christmas and the screen stopped working after less than 3 months. We reached out on Feb 18, 2022 and have collectively attempted to contact the company 13 times for an RMA and to no avail. This is consistent with what I am reading on every other complaint platform I have access to. We have called, submitted contact forms through the site, emailed and I have even direct messaged the company through Instagram and we still have no resolution. When the price point is over $800 and the company touts a 1 year warranty, I would expect more. I want to love the products, but this experience has completely tainted my view of the entire company.

Erin was extremely helpful and resolved my issue quickly. The customer service is top notch. We love the Hyperice products.

The Hypervolt+ was recommended by my physio and has been a wonderful tool for me to use to release muscles, for which I was previously using tennis balls, lacrosse balls, spiky balls, etc. The massage gun is much faster and more effective at releasing than any static approach I have previously tried. The whole family now use it at various times after sports and activity. It's a high-quality product and I've received excellent and responsive service and after-sales support.

I contacted customer service and was absolutely blown away by the level of care and support. As most people know, customer service is vital when looking at a product. I will buy more items because I know the company puts its customers first which is a rarity today. Truly and completely satisfied with Hyperice.

I use Hyperice products everyday for pre-workout warm up and post workout recovery. I have the Hypervolt Go, which is so light and yet so powerful, the Viper 2 and the Viper Go both of which provide great myofascial release and the Venom Leg which I just got and is super helpful for trouble spots in the legs and I actually use it on my arms too. The vibration and heat at the same time is very effective.

High quality equipment with high quality customer service. I highly recommend and there is not another company like it! 10/10

Hyperice products were highly recommended to me, but what stood out was their customer service. Carlos from their HyperCare Team did an outstanding job in going above and beyond in helping with tracking and shipment issues for the Hypervolt 2 I had ordered. His constant and timely communication and updates helped ease my mind and his follow-up on the items he promised he would do to rectify this issue was very helpful. And at the end, I received my item as promised in a timely manner and I love the fact that with today’s customer service standards in the retail industry being non-existent, it is refreshing to know that companies like Hyperice still believe in treating their customers with respect.

I contacted Hyperice to repair an out of warranty Hypervolt. They sent a return lable for me to use to send in my unit, repaired the massager and returned it back to me within 2 day. I do have to say I live in the same state, but I would consider that fast service.

I had a battery that wouldn't hold a charge and they were quick to replace it with a new one. I had intentions of paying for the replacement, but without hesitation they offered one free of charge. The support agent who helped me, Jasmin, was great. Very prompt and efficient.

The knee device works well and is helping my recovery from injury and meniscus surgery. It is way overpriced.

Customer support is unprofessional and gives you the runaround. Received my order and had an issue with a defective part, support said it could have been from delivery. Box was not damaged and it was evident that the attachment had been messed up in the manufacturing process. Returned for refund. I'll go with another company.

Jared made my return so easily and I received a new one so very fast. This company has wonderful customer service.

I called for a malfunction of a Hypervolt machine, and Cristina was efficient, transparent, and helpful. I'm really please they are going to solve my problem in a timely matter

Chris in customer support was awesome. He explained all the units I was interested in. Which made my decision easy. Just bought the Hypervolt Plus! He also told me about the Hyperice Veterans Discount and how to apply it. Thank you to Hyperice and Chris for your support of Veterans.

No CE certificate, risk of fire

Great product, great customer service