Hyperice Avis 580

The customer service from Marquis was beyond excellent and the merchandise price and quality beats the competition all day long....

Once I was finally able to get through to a customer service person (which was a bit difficult initially) they resolved my problem with the Hypervolt charger in a pleasant and expedited way. I was pleasantly surprised and grateful for the service and support.

Customer Service

I had a problem. They called me the next day and solve the problem to my liking.

Ordered a device from Amazon, and it was supposed to be signature required!! It says delivered, but nothing! Amazon refuses to help me and last time I messaged Hyperice on January 12th at 12:35 pm about a different question, they have yet to respond!! Love being out $130!!
Edited: neighbor had the package because it was misdelivered!! I sent William copies from my surveillance cameras after he was EXTREMELY rude and accused me of lying!! Returning it because it’s a horrible business!!

The Hyperice team responded to my inquiry in less than 12 hours with a resolution to my issue. Their customer service is exceptional as is the product.

I reached out to them about a military discount and they got back to me within hours!! As soon as I received the discount I completed an order for the Novatec 3.0 boot and hip package! Excellent customer service for sure!!

Fab product, great after service care. Thoroughly recommend them.

Received my brand new Hypervolt 2 Thursday. Followed all the start up directions carefully. Device will not charge (pulsed red for 10 hours on charger), and hence will not operate.

Called Hyperice Friday morning. Call was directed to voicemail. LM. No return call.

Emailed Support twice. No response.

Called again Monday morning. Call was once again directed to voicemail. Once again, no return call.

Placed request to return device and verify order number, as Hyperice says you must have the correct order number to generate a return. No response at all.

Needless to say I am not a very happy customer.

Love the product, but customer service has been horrible. The battery pack for our Legs product died after 8 months. While still within the 12 month warranty period, have had a difficult time getting them to replace it for us. Have exchanged several e-mails with customer service and provided all information they requested, but still can't get a final response with a commitment to replace. Very frustrating experience.

We were fairly early adopters for the NormaTec unit, and have faithfully used it for over 3 years. My husband is a Medical Doctor, and saw benefits clinically in the utilization of this device, even beyond sports medicine treatments.

Our family are three are active, and the NormaTec is fantastic after a tough workout. Our unit stopped working about two weeks ago, and we contacted customer support, not expecting much due to the age of our product.

They pleasantly surprised us, and provided prompt, efficient, and excellent customer care. I would like to recognize Alejandra for her dedication in assisting us with the resolution of our problem. I am positive that we will replace our NormaTec when the time comes, as Hyperice has demonstrated wonderful customer support.

With much gratitude!

Danielle

Had an issue with my Normatec Boots. I sent a request in for support which was responded to very quickly. The shipping label to return them for service was provided. Once they arrived to the service center they were evaluated and the issue was found a repaired quickly. When there was a delay in the ship date I inquired as to why and received an answer back very quickly. The customer service provided throughout was excellent.

Hyperice is a company that is committed to the highest quality and service. I have found, sadly, that there are few companies out there today that match their dedication to the customer and customer experience.

I’m extremely happy with Stacey and Hyperice customer service team. The latch that holds my battery in place securely broke. After some explanations, Stacey helped me with the prepaid label to send it in.
I just want to thank all of you for an incredibly quick repair of my Hypervolt!! I mean incredible! I sent it to you one day and the next day got a message that it was on it’s way back and would arrive the following day with a new battery handle, 3 days total!! That has never ever happen to me and I doubt it will ever happen again that fast. And without a charge!! I’m still flabbergasted!! I use it often and I thought the repair would take a week or two. Thank you!

Really poor Customer Experiance!

Hyperice have been very poor at responding. my order was duplicated and I have been charged twice for the product. I have requested a refund, the refund was apparently processed by their team and yet, 7 business days later I am still waiting for my money!

The only response I get is that I need to contact my bank.

Stacy was the best! She responded quickly and resolved the issue. I received a fresh battery within one week of my initial request. Excellent customer service. It is good to know that a company stands behind their product!

I love the Hypervolt, by the way!

Am 13. März habe ich ein Ladegerät bestellt. Nur wenige Minuten später fiel mir auf, dass es dasfalsche von zwei sich ähnelnden Geräten war. Ich versuchte, die Bestellung zu stornieren. Mehrmals. Ich wurde jedes Mal automatisch auf die englischsprachige Website weitergeleitet. Dort kam ich mit der Stornierung nicht voran. Ich meldete mich per E-Mail beim Kundendienst. Am 16. März bekam ich dann die Antwort ich solle über die Website stornieren. Ich versuchte es also wieder, wieder wurde ich mehrmals automatisch auf die englischsprachige Website weitergeleitet und konnte nicht stornieren. Ich bat um ein Label für eine Rücksendung. Am 21. März bekam ich eine Anfrage, ich möge meine Adresse für ein Rücksendeetikett schicken. Allerdings sollte ich die Kosten für die Retoure übernehmen. Auf meine Nachfrage bekam ich dann am 29. März einen Link zu einem kostenfreien Rücksendeetikett. Ich machte mich direkt auf den Weg zum nächsten UPS Store. Wieder zu Hause, schicke ich eine E-Mail an den Kundendienst mit einem Foto der ausgedruckten Rücksendebestätigung von UPS. Nachdem ich zwei Wochen lang nichts mehr von Hypereis gehört hatte, schrieb ich am 12. April eine E-Mail und fragte nach. Am 16. April fragte ich nochmals nach, ob meine Rücksendung mittlerweile angekommen sei. Ich bekam dann die Antwort, ich möge mich noch kurz gedulden. Am 20. April fragte ich dann nochmals nach. Am 21. April wollte ich wieder wissen, ob meine Rücksendung denn nun angekommen sei. Mittlerweile hat Klarna mich aufgefordert, den ersten Teil des Rechnungsbetrags bis zum 4. Mai zu begleichen. In meiner letzten E-Mail vom 21. April habe ich Hyperice darum dringend aufgefordert, die Sache in meinem Sinne nun zu beenden und Klarna anzuweisen, dass ich Hyperice nichts mehr zahlen muss. Mein Kundenbetreuer dort war sehr nett, wann immer er sich gemeldet hat, leider wurde noch nichts in meinem Sinne geregelt. Sehr ärgerlich, sehr schade – zur Zeit sieht es so aus, als müsste ich für Ware, die ich nicht wollte, nicht stornieren konnte und nachweisbar retourniert habe den Rechnungsbetrag zahlen.

They were able to help with a request I made about honoring a coupon. I have used their products and am very excited to own them myself! Focus on customer care is excellent!

One of the worst companies I've had an opportunity to deal with. Their customer service is non-existent. You send emails. Do not respond, the first time I actually got a response was when I kept commenting on their social media posts in a negative way which caught their attention and they finally responded.

There are many other competitors in this market that would highly suggest you look into prior to dealing with this company. Huge disappointment and their products are poorly made.

Had a personal issue with the outstanding product and contacted the company. Was received IMMEDIATELY in a professional and personable manner. Imortant to me was that the issue was not of product defect; no, it was simply a matter of making it easier and more effective for my use -- hardly something a vast majority of companies would consider a high priority. For example, I bought an electronic device a few months ago and it came with no power cord. It took four emails and two phone calls to finally get the power cord. The device sat in the corner for over a month, unuseable. Hyperice seems to be totally on the other end of the customer support scale and THAT is worth a lot when the customer/client has a problem. Anyone, any company, can be "good" when all is well, but when issues arise the true character is exposed. Thank you, Hyperice.